IHOP
reviews and complaints

9/1/22

Cleburne TX location

We are a church group that eats at IHOP the first Saturday of every month. Food and service has been declining for quite some time. When people walk in they stand there for a long time without getting seated. The air has been out for at least 3 months, which has tables big enough to seat us. While you had employees sitting and visiting at a booth we needed help putting tables together for our group. The waitress asked them to help, but they didn’t budge. We had to just do it ourselves. The food was cold, and we didn’t get some of our food. Our bill was almost $200 for12, which included 3 kids. It’s one thing to pay that for good food, but it wasn’t good. We won’t be back, which is sad. You were our go to every month.

I've had many bad experiences with IHop and the last one I had it. I keep going back cause it very convenient, right down the street from my house.

Walk in to pick up my order like usual. Staff ask me if im picking up and i told him yes. He didnt bother look for my food. I know he was very busy but why ask me and didn't do anything about. I had a feeling my order was on the table didn't to check like as usual. waited for 5 min, a young lady came and ask me if im picking up. Gave her my last name and she said the first initial of my name. I said yes and i guess she wanted to pronounce my full name instead she said whatever your is. I was not too happy about it. I just took my food and walk out. I just felt like it was bad customer service.

Food..

I ordered panckage and bacon. I never check my food when i pick up the order from Ihop. I drove home open my order i got pancakes and sausages instead of bacon. just very disappointing. after the bad customer service i was not in the mood to drive back. order#[protected]

we went to a wichita falls, tc location. we havent been out since the pandemic and thought this would be a treat. we Love harvest nut and grain pancakes. there was a short wait, no problem. the hostess that seated us badly needed deodorant. we blew that off because times are hard. go to order and guess what? No harvest nut and grain pancakes anymore. the wait staff told us they were suddenly taken off the menu a short time back. ok.. so i had to go with regular pancakes, not what i wanted but im already seated. then 2 bus boys walk past to clean a table and the young one drug the wet towel across my husbands shoulder. Wow talk about no respect. then another waitress goes to take the order of the table behind me and keeps bumping me with her hiney. wow, i must be nice. i hear another table shocked and frustrated that there are no harvest nut and grain pancakes and their waitress say that at least 1/3 of their customers are complaining. *(take note corporate) after a long wait the food comes out. it is flavorless. the bacon was like eating a piece of paper, my plain pancakes were soggy inside, the ham chewy. I could have eaten at a convenient store and it tasted better. I will not be back. not ever. you may think no big deal since as i stated we had not been out since the pandemic, But you lost a customer and my guess is we are not the only ones.

i went to ihop with my wife and grandsons saturday evening between 4 & 6. that was the local location on e stone dr. in kingsport tn. WE stood waiting for the waiter to seat us as the sign said, after three or four minutes no one came to seat us. we grabbed our own silverware and proceeded to a booth. my wife then headed to the restroom. during the time she was there a lady got up from one of the tables and asked a cook, (i think) if anyone was there to take her order, he looked to his right and talked to some one. the lady was still waiting couple minutes later when my wife returned. i then went to the restroom and when i returned there was finally a waitress there and finished up taking the order and went to the next table and they had also been waiting to order. a guy who came in while my wife was at the restroom was already gone and we also left as soon as my told me the waitress was in the back with a blonde haired guy doing who knows what rather than taking care of the customers.

I stoped in your daloson location around 9 AM . for a much needed brake COFFEE and the senior sampler meal with coffee. All good except the way i was escorted to a table ! NO compassion fot disabled walking isues . I will not go back to my wheelchair or walker .i just do my best . i went do your 155 dalson ave Middletown NY 10940 location , where i have been befor, and will not return ! i met the front desk man , told him hoe many in my party , he showed me to a table all the way in the back corner the furthest from the door . I complained to him i an disabled and do not appreciate the long walk , him and the manager i complained to did not seem to care for my needs .

The front ot the seething aria was almost empty . WHY was i not showned a table close to the door . You can see i am handicapped and walking bad that day ( i have good and bad days ) today was definitely BAD day for walking . If you look at your cameras you see me parking in the BLUE spots .

I probably won't be going bact to your Middletown location .

The waitress was kind and polite , food was good and HOT and good tasting ,

The bathroom was clean and upkeept .

On ly issue was the lack of cair for customer walking needs.

Russell.h.mayer

Recently my husband and I spent time in LeGrange Georgia. We do this annually. We LOVE IHOP but we’re terribly disappointed in the iHop there. The waitress/maybe manager was training someone else which was fine, but the “trainer” needed training. We were left sitting for approximately 20 minutes with menus while she attended to the approximately 10 other people in the restaurant. It took her quite awhile to check out another party of 6 then she had to call for help. Not sure why. I did notice that they spent a lot of time chatting with other employees. We finally ordered and the new girl delivered our glasses holding them at the rim. As I stated before, it was very obvious that the employees (waitresses) needed more training and perhaps another manager. They appeared lazy.

Took forever to acknowledge us and be seated.

We had took a survey for IHOP for a free shortstack and they didn't understand how it worked (untrained)

Finally they said that they would honor the shortstack, but the rang up the ticket for full price.

When asked why, they said it was a mistake, but now couldn't void the transaction.

Bunch of lies because of untrained workers.

My husband and I went to our first Ihop restaurant located at 2040 Stringtown Road Grove City Columbus, Ohio 43123 this past Sunday 4/24/2022. Check # [protected]@ 8:20 am We ordered breakfast and the food was good, great coffee and good service from our waitress. But when I got the bill I almost fell out of the booth. My total bill for 2 people to have breakfast was $36.59? How do you justify these prices?

We went to eat breakfast at the Ihop in Santa Fe NM and waited for about an hour to get service didn't get served coffee while waiting asked for flavored creamer and server was so rude said No we don't have that ordered our food and it took them about another hour and we still were not served so I asked for a manager and he went to ask what the problem was and everyone that was walking in was getting the food before us and I told him we were waiting for about 2 hours to be served our food and he actually asked us to leave no I'm sorry for the wait, or any apology what so ever except well you can leave then. Who does that we simply wanted to eat breakfast had to go elsewhere and didn't eat breakfast until 12 noon.

Today, April13, 2022, at approximately 10:40 am, my 92 year old mother, neighbor (66 years), and I (almost 70), stopped at the IHOP restaurant, located at 4821 Cal Sag Road, Crestwood, Illinois 60418.

I am on a walker, my mother is on a cain. Initially, when we entered we were greeted by Anthony, He showed us to our table, placed menus on the table, and assistances us in placing the walker out of the way.

The problem started after Mena, the waitress, brought our drinks. She left the table, there was no silverware (it appears Anthony forgot to supply them), and we had trouble getting her attention. When she returned to the table, she went to the front desk and returned with them. Took our orders but when she return with the food but no condiments, again left right away, and we were forced to get her attention again. This time she came to the table and we requested salt, pepper, butter, and syrup. She left like to was going to get them but insist went to two other tables talked to the guest, and took orders. All of this took place while our food that was not hot originally got even colder. Another waiter passed our table but we were not able to caught him. The Manager, Anthony was passing by, so I started to tell him what was needed but insist of assisting he proceeded to attempt to scold me, telling me things that I felt were totally inappropriate, while also, constantly telling me to “be patient, and that she only has two legs.” She could hear what was being said, so when he looked back she was working on our request but upon returning to the table she still brought no syrup for the pancakes. I requested the manager and he said he was the manager, and there was no one else.

Yes, I am a senior, but I am a retired “Professional” , who was more then insulted by the way these two people conducted themselves, and that Anthony felt what he said was acceptable. Not to mention that Mena gave the impression that it was alright to stop serving a Black table, so she could attend to someone else.

Today, IHOP, did not live up to the slogan-“Come hungry. Leave happy “. Nor did your employees adhere to your Vision and Values: Integrity, Excellence, Innovation, Accountability, Inclusion, or Trust.

I have eaten at other IHOP restaurants in and out of Illinois, but I have never had such a disgusting dining experience. The food was cold by the time we received what we requested. No apology was ever offered. I would not recommend this location to anyone, and feel that I need to report this even further.

I worked for IHOP at 50 Thruway Plaza Cheektowaga, NY, I was hired at 13.00/hr but was supposed to get retroactive pay to $17.50 because of my experience back to when I was hired. I was greatly overworked for the 2.5 months I was employed and was never paid correctly. I brought this to the attention of management on a weekly basis and every time I was told it would be taken care of and I would be compensated correctly. It was never taken care of and I am still owed all of the retribution pay. None of my paychecks were correct as far as payment. I was wrongfully and unproperly terminated due to lack of communication on behalf of management. Throughout the entirety of my employment at IHOP, lack of communication was an ongoing problem. As well as understaffing, mistreatment of workers, unsanitary working conditions, and no real leadership. I was forced to do jobs completely out of my job description such as filling pot holes in the parking lot and painting around the store. My picture and video was unwillingly taken and used against me unlawfully. I am not looking for anything from IHOP except the money I worked hard for. Money I was promised and that I'm owed. My phone number is [protected] and would love to hear back as soon as possible.

I went to the IHOP in the Woodlands TX. As you know there is new management at this location. I've been going to that restaurant for 14 plus years. I knew everyone by name. Your new manager is racist as are her employees. Two weeks ago, I went for breakfast. Was seated and ignored for 20 plus minutes although staff walked right by my table. I left after 20 minutes and vowed not to return. Robert Stech. Skip.[protected]@yahoo.com