IHOP
reviews and complaints

On March 17, 2016, I visited a I Hop Restaurant in Palmdale, CA. My husband and I ordered their special. Upon ordering, I requested egg beaters soft due to me being allergic to eggs. When she returned with our breakfast, I took a look at it and noticed that the eggs were not soft like I ordered them and asked her to take them back and requested soft eggs again (politely) . When she returned with my breakfast I asked her again if the eggs were egg beaters and she responded yes. I took a couple of bites of the eggs and my month, lips and throat started itching and tingling. At that time, I asked to see the manager. The manager came over to our table and I asked her were the eggs real and she replied yes. I told her that I ordered egg beaters and the waitress assured me that they were. The manager was very nice and kept asking me was I okay. I just waived my hands and told her not to worry about it. After leaving the restaurant, I told my husband to take me to see my doctor due to my month, lips and throat tingling and itching. Once at the doctor's office, she injected me with Benadryl and prescribed Loratadine 10MG and Famotidine 20MG. I feel that I Hop was negligent in serving me eggs after telling the waitress Alejandr (327) that I was allergic to real eggs and therefore requested egg beaters. If I would not have went to see my doctor, the allergic reaction could have caused me breathing problems which would have been worse. I therefore request compensation for pain and suffering due to negligence I Hop's negligence.

1. I was passed over during seating.
2. I was place and had to wait over 20min for serves. I only received it because I ask if the lady that was passing by was the Manger. She took order.(Not what I ask for like I wanted it)
3 I sat there another 10 min request Water and the Waitress said that's you waitress job. After another 10 to 12 she came saying they were short of staff.( I only got water because I looked upset)
4. I was so upset I boxed the food and got bill
5. Manger took money and sent a busboy to return my money.

On Friday-Saturday January 23-24 appx 1am I visited the Beavercreek location with a friend. After being sat down by server Caitlin next to the kitchen doors we were waiting for a longtime to get served finally she came back and said "I will take you drink order only" We gave her our order then waited and finally a young lady came back and took our food order.

Shortly after a server was standing right next to our table speaking to a customer who may have been a off duty employee and complaining loudly about her job. She had really dark black hair. She kept going on and on about how much money she wasn't making and how "F" up the management was. She said she had lost over $300 because they had her working in there and she had to help the new girl. Then the other girl start chiming in I think her name was Caitlin and she was saying the same stuff this was all going on in front of our table loudly with no respect for us at all.

I finally asked her to please take that in the back as I didn't want to hear it. But not but a few minutes later they were back right at it again then they went to the POS station and the new girl was there trying to input a order and was confused about something and the girl in the black hair started verbally attacking her telling her she don't get paid to train her and she was taking money out of her pocket and was just so cruel to her. This again was in a loud voice and on the floor with customers all listening in.

I was disgusted by this behavior and it really made the entire experience unpleasant. Im not sure if the problem is management or corporate but some one needs to get into the store and train the stuff properly it was a mess.

The GM doesn't know how to talk to his employees. This is the 2nd gm in the less than 6 months this store has been opened. Talking down to your employees and telling them that "I don't care" when they come to you with a legit concern regarding customers or the food, is not manager material, let alone GM material. Writing you're fired on the table for a server to see isn't professional. Rubbing up on an 18 year old server isn't professional either. No manager should ever be caught giving another employee a massage while on the job. This store has the worst employees and management ever. No manager should ever let another server yell at another server and not do anything about it. This store needs a new crew of employees or the turnover rate Will continue to be high like it already is for this store.

We got seated and after 10min of everyone walking by us we finally got our drink order, then the table behind us sent their good back for having a hair in it and another for having an eye lash! Then we got out food and as my husband went to eat his hash browns I'll be darn if there wasn't a hair mixed in with it! The service was horrible and we got up and left! I don't think any of the cooks were wearing hair nets, not to mention my 3yr old finished the evening throwing up the someone what did she got to eat from there before we found the hair!

I went for lunch to the place I-HOP. I ordered salad and the waitress took the order and promised that within 5 minutes it would be ready. I waited 30 minutes, but this waitress never showed up. WTF? I wanted to find her, but the other waitress simply told me to wait more and went away without any explanation. It was the worst services ever. Please post comments if you had the same problems in this place.

The manager at the Brookpark IHOP started telling at an employee because she made a mistake. I told our server that he was making our visit uncomfortable, and she told the manager. He came into the dining area where we were sitting, all angry, and started to basically say that she deserves to be yelled at . I told him that he was being unprofessional by yelling at the employee and belittling her in front of everyone. He told me that he didn't care, and he walked away. Never apologized, and I told him that he needed to apologize to his employee, and he swore, then said, "ya that will never happen." This was by far the worst situation at a restaurant to have ever been in. He should not be yelling at anyone because everyone makes mistakes. That is how people learn! I will keep escalating this issue until someone from corporate calls me.

So I have visited your restaurant quite a few times over the last year. Everytime me and my family visit the service is worse than the last time. I don't normally file complaints. I mean afterall it is just food. At the same time every time I have visited the service has been terrible. The servers are always distracted. The managers are always rude. I assume they are managers because they don't wear the attire the rest of the staff do. Ive talked to the managers a few times even. I have over heard one of them even talking about consuming illegal drugs with a younger blonder server a couple of times when we've visited. All of this not appropriate for a family restaurant. The food is almost always been cold or looked as though its been simply thrown together. The soup never has come out before the meal. The last time we visited our waitress "Stephy" told us that is simply how things are done. Sh e was very rude. We lost her attention when some homeless guy came in. A guy she must have known though because they conversed at the front for at least ten minutes before she came and took our bill. We nearly walked out. Needless to say with the kind of riff raff for staff and obviously extremely bad service. Me or my family will not visit that particular IHOP anytime soon. If any IHOP at all. Which is a shame because we go through Sioux Falls quite often through out the year. Was one of our favorite places to stop. Over the last few visits though I can see that a different choice is whats best for me and my family. I remember a couple of servers who grabbed out attention through out this year passing through that weren't bad. They were our servers they only time we actually had good service. An older gentleman and a young spunky redhead. They were genuinely kind and made me and my family feel wanted and welcome. They served us with smiles and attentiveness. However every time after, which is quite a few the service has been terrible. Which is why I decided to let you know. People do not want to eat at a place where people are obviously doing drugs, not attentive, or rude. I expected so much more from the managers even. I already stated however that We've overheard one of the taller (Amy) managers talking about consuming the illegal drug "marijuana" with a thicker blonde "Stephanie" server on more than one occasion. The other managers we've come in contact with were very rude to me and my family when we commented on the bad service and the inappropriate conversations we overheard while visiting. Very distasteful indeed. With everything else I can assure you we will never return to that location or any IHOP for awhile.

3/8/13 is the date i walked into IHOP and was not offered any seating by any means. After two of my friend had left from being seated for coffee i intended on staying to finish my own and looked forward to ordering a meal since i was off duty and starving. I was then told to abandon my my table and find place elsewhere. after waiting to be seated for 3 hours i was harassed by the manager twice within twenty minutes of waiting with no line that evening to be told to find elsewhere to be until the company policy read by me obliged the manager to find me seating. i had already finished a meal and ordered another meal with coffee once again. Everyone one else was being offered surveys on there order and mine were tossed in the trash. I can not begin to explain the hostility i felt in a work environment such as IHOP, considering a widely organized establishment would not accept me as a guest let alone a human being.

When we first went in the hostess said let me make sure I have tables set up, there was only 2 of us. She seated us in a corner booth and left. The waiter visited the table next to us 3 times while we waited to be served. We waited almost 10 mins. when we got up to leave, the waiter went out of the restaurant to speak with someone in a car. The hostess did not say anything when we went by her going out the door. She had 2 other people she was showing to a table when I told them good luck on getting served because we did not get served. So we went to Denny's

I suggest no one eat here, the hostess and owner are very rude. In East Brunswick around lunch time my sister and her friend went to IHOP for some free pancakes only to be disrespected when they came up short for a donation. The host was rude as she commented "Why don't you check your coach purses for some change" along with the comment of "I hope you don't end up in the hospital anytime soon" from the host named Tracy. Upon returning hours later and enjoying pancakes my sister and brother were yet assaulted again. This time by the OWNER named Joan. when leaving they left a $7 tip for the kind waitress, more than generous. When handing the donation to Joan the owner she threw, not tossed, THREW the change at my sister's face followed by harassing names. My sister and brother left calmly and called my father who showed up, leveled headed as he was he simply asked what happened the owner, again her name is JOAN, admit to throwing change at my sister's face and then yelled in my father's face "Your daughters a little brat". This is the worst display of a business i have ever seen by an owner. Such disrespect and immaturity should not be exposed to customers. Especially high school students who were the only mature ones in this situation simply there to enjoy a meal and did nothing to be assaulted or harassed.