iHerbdamaged product on arrival

This review was posted by
a verified customer
Verified customer

I received my last iHerb order on June 20th (number [protected]) and it was damaged: the gelatine capsules in both bottles had melted together into a big chunk of gelatine, therefore rendering them useless. The package has obviously been exposed to heat at some point of the shipping/handling. The package box seemed unharmed on the outside, but the supplement bottles' paper takes weren't flush to the bottle anymore. The caprylic acid bottle had even changed its shape (from a cylinder to a cone).

I would request either a refund in money, or in products (the same products sent again to me).

Included are photos of the damaged product, as well as an email of the order.

damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.