iHerbdamaged product on arrival

K
This review was posted by
a verified customer
Verified customer

I received my last iHerb order on June 20th (number [protected]) and it was damaged: the gelatine capsules in both bottles had melted together into a big chunk of gelatine, therefore rendering them useless. The package has obviously been exposed to heat at some point of the shipping/handling. The package box seemed unharmed on the outside, but the supplement bottles' paper takes weren't flush to the bottle anymore. The caprylic acid bottle had even changed its shape (from a cylinder to a cone).

I would request either a refund in money, or in products (the same products sent again to me).

Included are photos of the damaged product, as well as an email of the order.

damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival
damaged product on arrival

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