The complaint has been investigated and
resolved to the customer's satisfactionResolved IGS International Inc / u4game.com / www.ffxigilvip.com — Lie & trick customer to place order, never deliver, fake proof of delivery to Paypal
resolved to the customer's satisfaction
IGS International Inc.
On July 20, I've contact www.u4game.com customer online live chat service to explicitly asked if they have stock of the item (gil = currency used in an online game called Final Fantasy XI) BEFORE I placed my order, TWICE. I got FIRM ANSWERS both time that they have them in stock, and will be delivered within 2-6 hrs. I was also told that they will save the stock for me and not given to others. So, I
placed the order on the same day.
Then I Waited for 2-6 hours, then inquire about the delivery via their customer online live chat support service. I was told that they do not have stock!
WHAT A LIE EARLIER BEFORE I PLACED MY ORDER!!! They just trick & lure customers to place the order, and then make the customers wait indefinitely until they gather the item!
This business practice frustrated me the most. They are not the only website that's doing this. I had bad experience with other websites already. That's why I asked explicitly BEFORE I place the order if
they have stock.
After that, as usual as in my other bad experience, I was told more lies to wait, saying that you will have stock in 'couple hours'. The result, of course, is 'please wait couple more hours', then another
'couple more hours', and then even more 'couple more hours', until indefinite time.
On July 21, after those repetitive lies I got from them via the online live chat support, I requested a full refund and a representative I talked to said that he will record the conversation and pass that
to the 'manger' to process the refund. I was told that the manager would not be here until approx. late night July 21.
On July 22 12:56am, I talk to their representative again regarding my full refund as agreed with another representative. The result is of course, they still would not want to resolve the problem with me. I was still being given different excuses, asked me to keep waiting, etc etc... I am very tired and disappointed already with this kind of business practice. And I just want a full refund, even if I will result in lost due to the exchange rate between transactions (paid by VISA card via PayPal).
After that, I have no choice but to raise a dispute in PayPal. During that time, I've tried to resolve the issue with them and ask for full refund in the PayPal Resolution Center, which provides the buyer
(me) and the seller (www.u4game.com or IGS International Inc as recorded in PayPal transaction) to communicate and to resolve the issue. They never responded.
On July 25, I've received a weird email from [protected]@u4game.com with subject "Delivered Notice" and empty content. However, I NEVER RECEIVE ANYTHING FROM THEM. I've mentioned it to them in the Paypal resolution center, and again, THEY NEVER RESPONDED.
On July 27, I've escalated the dispute to a claim in PayPal because they will not issue me a full refund and I still have not received anything from them. Paypal started the claim process, and
u4game.com or IGS International Inc. provided the 'proof' of a "Virtual items tracking # xxxxxxxxxxxxxxxx" and Paypal decided to close the case without even asking me for any proofs.
Upon that point, I understand what that email I received on July 25 is for:
THAT IS PART OF THEIR TRICK! THAT'S AN EMAIL TO FAKE THAT THEY DELIVERED THE ORDER OF MINE.
AND THEN THEY PROVIDE A FAKE VIRTUAL ITEM TRACKING # TO PAYPAL AS SO CALL "PROOF"!!!
This is ridiculous!!! Does that mean everyone can open a website and sell something they do not have and then get the money from consumer??
I later contacted my VISA card company but was told that their policy is to wait 30 days since the date of purchase before raising a claim. So on Aug 20, 2009, I've raised a dispute with my VISA card
company hoping they can do a more thorough investigation and can really protect the buyer.
I later do some research about this website or company and found others complaint about them too with similar issue. They have another website name Xowow.com.
This company www.u4game.com (or IGS International Inc.) should really be banned for their business practise on how they lie and trick customer to place order. And most seriously, how they made fake
'proof' saying they delivered the item.
P.S. I have ALL the logs of the conversations that I had with their
customer representatives via their live chat. I also have the log of communication in Paypal Resolution Center as proof.