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IFB Washing Machine after sales support/AMCpoor services by ifb machine machine, noida center

1
P Aug 16, 2018

This really a bad experience currently going through with the kind of services of IFB Washing Machine Noida/Gaziabad center is providing . They promise to attend the customer call with 24 hrs, however no attention to resolve the problem. I have requested to visit for general maintenance service and to look into problem of machine making noise.
Surprizingly till today ( since the date I reported Ticket No [protected] dt. 9th Aug 2018 ) they are unable to repair the m/c, inspite of making few visits and changing parts. My working washing m/c became non-operational now and and its over a week now, still making more than 20 calls daily to get my problem fixed which they unable to do. What type of services is being provided by Noida Service center (Franchisee : Laxmi Services), IFB like brand name needs to review and if you are unable to repair or not knowledgeable enough to, please do not screw up others working machine. What is the point of AMC if your engineers are unable to repair, and if you are not able to provide the parts needed to replace. Supspected motor ( not sure why, m/c was working ) and this part is not available with them for last 5 days, difficulty to believe OR its the IFB customer care policy to harass the person making complaint.

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