IFB Industries
reviews and complaints

Hello I am facing washig machine since MAY i have raised 5 to 6 tickets but no fixed solution engineer came and watching the mahchine going away with out any solution after they repaired its not working more than 2 hours.

And we discussed with enginner its seems they are not technical and they supported from Vinayaka Associates Mr. Pradeep is the co-ordinator worst customer communication skill he will not understand the customer problem whenever we call him he will tell us 48hrs it will take i was raised a ticket 5 days back even though he will consider ticket consider only the calling time when we called him.

I have ordered through ifb website above machine on 1st June & made the online payment.

After repeated e-mail to customer care, they have not yet delivered nor giving clear date of delivery.

I even tried to cancel my order but in their website their is no option to do so.

Please sort out the issue at the earliest.

Ganesh Baliga

Mangaluru.

[protected]

A service person named Manoj Yadav from Sarror Nagar has been exhibiting arrogant and rude behavior towards customers. He sold me a voltage stabilizer even though the voltage is already stable in my new building house. He insisted that I should purchase washing liquid, drum cleaning, and the voltage stabilizer, questioning why I couldn't spend an additional 10k after already spending 50k on the washing machine. This kind of attitude is unacceptable, and it has left us feeling very unhappy. We appreciate your support. 🙏

We had very bad/worst experience with IFB service, we had issue with our washing machine, we are getting huge noise from machine so we have raised a complaint # [protected] Dated : 29th April 2023.Next day technician turned up and examined the machine and said they need to replace one of the part, which he said he will do next day. But, till now no one turned up to replace the part. We (customer) were tracking the complaint daily and no one are attending the complaint till date . We are calling IFB customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w.r.t Service. If anybody from IFB tracking this complaint, can you call me ASAP # Bhargava

Dear Customer Service Representative,

I am writing to express my complete dissatisfaction with the ZPLU - IFB W/MWD 8.5/6.5KG Executive ZXM INV5S 233094 washing machine that I purchased from your company on 07/08/2022. The machine has been malfunctioning since 31/11/2022, and despite multiple service visits, the issue has not been resolved. I am attaching the request number I had arise for machine since I had purchased

1. [protected] (23 march)
2. [protected] (31 January)
3. [protected] (13 January)
4. [protected] (7 January)
5. [protected] (1 December)
6. [protected] (28 march)
7. [protected] (13 April)

I have been extremely patient and cooperative throughout this process, but the lack of action and response from your company has left me feeling extremely frustrated and disappointed. I have called your customer service department numerous times, and each time I have bee

I have already lost time and money due to the malfunctioning washing machine, and it has caused me significant inconvenience and frustration. And additionally, Now my wife is pregnant she has been operating Washing machine and Main Machine Door gets open automatically and it got hurt in stomach so if there is some incident occurs to my wife then your company will fully responsibility it. At this point, I expect nothing less than a full replacement of the machine, given that it has not worked properly since I first reported the issue.

I believe that it is completely unacceptable for your company to continue to ignore my complaints and refuse to provide a satisfactory resolution. As a customer, I expect prompt and effective action, which has not been the case so far. And I contacted local service Executive of your company but he was threatening me instead of helping me.

I demand that you take immediate action to resolve this issue and replace the faulty washing machine as soon as possible. If I do not hear back from you within 1 week, I will be forced to escalate this matter and seek legal action. And I will spread this on social spread and newspaper that you are providing this kind of worst service. I am attaching the purchase bill of machine in this mail. And video of washing machine that is facing problem. Please let me know what steps you will take to address this issue and provide a resolution. I look forward to hearing back from you promptly.

Sincerely,

Mr. Sanghani

New Delhi. Senator WXS 8.0 Kg. Mob. [protected]. I have tried to get a servicing done of my washing machine by calling the IFB number [protected]. Called them on 06th, 07th and 08th Apr 23. I only received assurances of a call back from service engineer but no one called. My last call was also raised to next level and they tried to connect directly with service centre in Delhi. But that service centre owner refused to continue the call stating he is in hospital.

It is three days since I have been trying, unsuccessfully, to get a service request through.

I have also downloaded the MyIFB app and raised a complaint but to no avail.

The front loading 8 kg washing machine has been behaving erratically from the day we purchased it and during standard inspection after a month or so, they refused to even accept there is a problem with it.

This company's product has turned out to be an expensive buy, of poor quality and with non-existent service

I am from Jagatpur, Cuttack, Odisha, India(pin-754021).

I have a 7 years old front door washing machine. Serena Aqua 6kg machine. I was having water leakage issue from the front rubber slive. I raised a complaint on 1st march 2023. The technician changed the rubber slive on 9th March. I paid Rs. 1850 for rubber slive and Rs 590 as service charge. The next day the rubber slive totally came out. I contacted the technician, but didnt find any rosolution. I raised the complaint again on 15th march. Another technisian came and said many parts will be changed. Total Rs 3000 will be billed. I was shocked. Had he said that before fitting the rubber slive, I would have disposed off the machine without repairing. I feel the technician wasnt trained properly. Due to his negligence, the whole rubber came out and damaged other parts of the machince. Now I asked him to take back the rubber slive and pay back my money, so that I can disposed off the machine. But they refuse to do so.

I am writing to express my dissatisfaction with the Ifb sangareddy service I received. I have had a very poor experience with IFB service center, which has caused me a great deal of mental trauma and frustration.

During my interactions with service center, I felt like my concerns were not being taken seriously, and that the representatives were not interested in resolving my issue. This has caused me a great deal of stress and mental trauma, as I rely on my washing machine for daily use.

Going into detail, I raised a ticket ([protected]) with IFB on February 22nd regarding my broken washing machine door. A technician visited the next day and informed me that a new door was required, which would take a week to arrive. On March 3rd, the IFB team informed me that the door had arrived and a technician would come on the same day. However, nobody showed up, and this continued until March 6th.

On March 6th, I contacted IFB customer service to escalate the issue. To my surprise, I was informed that the previous ticket had been closed, despite the issue not being resolved. I requested a new ticket ([protected]) and asked for the issue to be escalated. However, it appears that the Sangareddy team and their manager do not care about these escalations, which I will elaborate on in the next part

On March 10th, my ticket ([protected]) was closed again by IFB, stating that I was out of station. However, I have been at home, and no one from IFB contacted me to verify my availability. I called IFB customer care again to escalate the issue and question why my ticket was closed without contacting me. When the customer care representative called the Sangareddy IFB center, they avoided the question and promised to send a technician the next day to replace the door.

However, when the technician arrived the next day, they informed me that the new door had not yet arrived and would be available by the evening of March 11th. Today is March 16th, and the issue has still not been resolved, and no one from IFB has come to fix the problem

I don't understand why IFB team in Sangareddy and their manager are treating customers in this way.

a) If the door has still not arrived, how could they have called me on March 3rd to say that it had arrived? Are you deceiving us with lies?

b) How could they have closed my initial ticket without even fixing the issue?

c) How could they have closed my second ticket without contacting me, stating that I was out of station? Is this not cheating?

d) It will be almost a month by next week, and my door has still not been fixed.

My smart ifb washing machine showed an error and i filed a complaint on 29th January 2023 i.e sunday .A person named Suresh gurjar visited and said that the issue will be resolved in 2 days.Now the person is not picking up our call and my ticket number is [protected].

Why such companies are allowed to sell their products in India' when they don't have any after sales service.

Kindly resolve the issue or i need to escalate it .

We have bought a washing machine a year and a half ago, from day one we found many problems. We made so many complaints but it remains same. We are highly disappointed with the product and service provided by the service manager. They refused to come and service each time. We made so many calls but no one came. I want to replace this machine or we will knock the door of consumer court. We can be reach output at +91-[protected] and email: [protected]@gmail.com.

I want a reply back in 2 days.

IFB Products are good but their after-sales service is the worst I logged my complaint more than 8 times in the last 4-5 months, and every time they assign the complaint to " Chandresh Tomar" who never comes and closes the complaint says " Customer will call "

Don't expect any service from IFB if you're buying their product

Dear IFB team let me know if you can't provide service so that I will buy another brand of dishwasher. I request you to at least respond to your customer properly whether you can provide service or not.

It's too pathetic we have an IT company and we have 5-6 branches after seeing IFB product performance I bought it for home also but after experiencing their service we're now started buying SIEMENS Dishwasher for our new offices IFB Appliances

Hi, this is the 2nd time I am complaining about IFB service, as I have AMC, I registered for a complaint, the service man came and rectified it, but the worst thing is,he charged me Rs 2,320/- fot the part known as ' water level sensor' which the market price is less than that, and he told that the part is not covered under AMC, I have read completely all the points written in the AMC form which I didn't find any where that has mentioned not covered, I have massaged about the issue to the manager and service department where I didn't get any type of response, so decided to complaint to consumer forum.

I have IFB microwave and have register for its repair of door switch which was not working. Complaint registered by a person having mob no +[protected] on 11.07.2021. he sent a service engeer with mob no +[protected].
These are following complaints against service engineer:
1. Delayed response
2. Wasted my time
3. Damged the articles which were ok
4. Very unskilled
5.till now he has not corrected the problem.
Kinndly seriously look into matter.

From: Dr Sanjay Kumar,
Flat no: 104,
Block: Yamuna 1,
Jalalpur City,
Ram Jaipal Path,
Near B R Ambedakar Dental College,
Bailey Road,
Patna,
Bihar,
PIN 801503

I purchased a Washing machine on 3rd June 2021 by HDFC debit card EMI.
Because there were not order confirmation mail or pop up, i done the same order again and both were placed duplicate by IFB.

I mailed them on June 3rd to cancel one order and only want one order.

It was delayed for 4 days, the back started charging both the EMI's from Saturday. Still no one has mailed me or called me from IFB.

They dont care anymore for customer's money, and do i need to use 2 washing machine at my because of this irresponsible behaviour.

Dear sir

I have purchased a washing machine from IFB 10/10/2018 model TL ROW 6.5kg Aqua. Warranty is still 09/10/2022
The problem has come 3 months back. They sent nonprofessional technicians. They damaged the product. Again Problem has and shocking the washing machine. Repeatedly I am complaining call center people are saying we are sending technician but nobody is coming I was given a complaint though their app they canceled the compliant without visiting they mentioned there customer is not available so this only way to me to raise compliant through you plz help me to resolve the problem

Venkat
[protected]
Moti Nagar

My ticket no.is [protected] generated on 9th April 2021 but till date no technician is provided to visit. I have purchased this machine on 26th Jan 2021. Only 3 months we have used & after using TUB Clean programme machine stopped working. Please resolve this issue asap. We are facing lots of problems. I didn't like the service of IFB. They have not handled customers properly. I personally will not recommend anyone to buy IFB products.

I have IFB washing machine AW 650RB whose pulsator is not working.. I have raised ticket ID [protected] which has been closed stating part is not available.. now my point is Is this our prob that company is selling any model but not making it's spare parts.. it's just 5 yrs old and still parts are not available.
This is the worst customer service.

It's regarding the poor response from IFB team in Hyderabad... I purchased a new IFB microwave in February and since April it started with multiple issues. Within 2 months the main pcb was changed twice... Followed by grilling heater next month... Followed by coils and wires... Followed by convection heater and here also it didn't stop followed by immense sound and vibrations and sparking. Everytime our microwave is returned to us with new problem and our complaint ticket is clised down without resolving the issue and on top our area manager and the IFB team suggested us to buy another new microwave as this can't be repaired..instead of replacing and showing some responsibility to our under warranty microwave they said we cannot help you... in Hyderabad IFB is just fooling the people... shame on IFB team... I have just wasted my 16K on useless company... Samsung and LG are much better

I am writing here to complain about the horrible experience we had with IFB Bangalore. We took a demo of dishwasher and happy with the product, we decided to buy it. However, when we started using the product we found it did not operate as demo one. The wash quality was poor and it spillls the detergent over to the utensils. Also, the entire machine is dirty after every wash.

So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.

However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.

I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.

Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.

The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.

Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.