The complaint has been investigated and
resolved to the customer's satisfactionResolved Idearc Media — Idearc Media published ad without authorization
resolved to the customer's satisfaction
Idearc Media - www.idearcmedia.com
Idearc Media is part of Verizon, they publish phone directories. A sales rep called me to discuss renewal of my ad and I told him that I have retired and do not want any more advertising then I quickly got of the phone because I know how pushy these guys are about making a sale. about a month and a half later, I was phoned again and again I said that I did not want any more advertising, he said 'are you telling me that you give me permission to cancel your advertising?' I said 'That's exactly what I am telling you'. We said our good byes and I figured that the case was closed.
Well when the book came out there was my ad! I called their so called 'customer service' department to notify them of their screw up and was told that it is now too late to cancel my ad because it is 'already out there' as if it is MY fault that they published an unauthorized ad. I received a bill for $1377 for their unauthorized ad. Now, What do I do, Suck it up, pay it and save my good credit? Can a very well known ('can you hear me now?') company like Verizon allow Idearc Media to operate to the detriment of their good name? The only thing that they may hear will be their victims shouting from the rooftops how they got ripped off.