Icelandairseating changed without notification

On March 14th 2019 I purchased 5 tickets on Iceland-air to fly on October 3rd 2019 to Reykjavik. We upgraded to more leg room for me and my wife (Cof#V3LZGW) paid with credit card and the fallowing seats were assigned to us (13C for my wife, 13D for me, 12C for my son in law, 12B for my grandson and 12A to my daughter) Last night my wife tried to check into find out that all our seat were changed all the way back in the rear of the plane without notifying us. I called your air line and the only explanation that I received is that your sorry!!! I cant except this!! How can you automatically change our confirmed seating that I booked 7 months ago without explanation and without reimbursing for the extra money that I paid. This is unacceptable!! I need an explanation that is more then I am sorry. My family and I fly all over the world and this never happened to me. Before I post a very negative review on Iceland Air please respond. My email [protected]

Oct 03, 2019

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