I Saw It First
reviews and complaints

I have not received my order apparently it was left on the door step it was not there when I came home I have checked around the property and asked neighbours and I still can't locate it the order num [protected].

I have ordered 11 items and only received 2 items I payed for next day delivery which was not on time and then have had no response asking for the rest of my items or a refund. I am very unsatisfied with the service and would like the rest of my items shipping ASAP.

I received the leggings and the you go co co jumper. Rest of items missing please see attached photos.

I placed an order in September and returned 2 items shoes and a top I have proof of posting. Customer service saying never received the parcel back and cannot find my order unfortunately I did not make a note of the order number as I've order many times off them.. it has taken 3 weeks and no further along so I guess no order number no refund which I don't think is except able
I've provided both email addresses I use and delivery address I have enclosed proof of postage also screen shot of Clearpay number I ordered it on

I ordered a parcel on Isawitfirst on 30/9/21 for £62.00 with next day delivery ( order number [protected]). When I ordered the items I accidently put the wrong postcode onto the delivery address ( my address 6 Somerset Avenue Welling Da16 2lr). when I tried to tell isawitfirst it said on my account it had been sent to Hermes for delivery. I couldn't get hold of Hermes so I messaged Isawitfirst on multiple platforms ie: Twitter, Email, Facebook and online chat after finally getting a response they said they will try help me get the parcel i waited another 2 weeks and had no progression, my partner ordered the parcel again and that was received fine. I said i just wanted a refund as it was taking too long after delayed responses their final response was on 20th October 2021 saying that on the 19th October they have progressed this for me but i said i just wanted a refund, since then I have had no further response.

Hi, I placed an order on 4th October, received on the 11th October with some wrong items. I have still not received a refund and I have the proof to say it has been delivered. If I do not receive a refund by the end of this week then I am filing a fraud claim with my bank. My order number is: [protected]
Please can someone respond.
Ellie Heath
[protected]@hotmail.co.uk

I have ordered twice in the past week, one order was next day delivery and didn't receive it until the day after it was supposed to be delivered. ( I have emails confirming the delay from Hermes) the second order was Saturday delivery, which still has not arrived! This service is terrible and I should receive the service that I paid for!

I had made an order for next day delivery on 5th October and never got it I had contacted I saw it first and resolver and no response I don't have the cloths or money and my bank ain't doing owt about it sebd me my money

Ordered a padded shoulder t-shirt, didn't realise the pads would be made of foam packaging material 😂

At first I thought it was hilarious and then then I contacted customer service..

Three weeks of going backwards and forwards all to get a refund they offered and still not given.

If you think the garments are cheap and poor quality wait until you experience customer service!

I ordered a dress for a party and when it arrived it was the wrong one.
I then had to try and speak to customer services to get it replaced and they kept sending emails saying they passed it to the relevant person and then told me they don't to refunds or exchanges. This has been going on for a month now and no one will help me get it right and I ordered a new dress from a different site instead. No one would help me get it sorted all they want is the money don't care about the customers. Still haven't got my money back or a new dress

Recently I have made an order with isawitfirst. I returned the full order as I didn't feel the items suited me. When I have finally recieved my refund one of the items had been missed off. I have now been trying to get in contact with the customer service team for 4 days and still waiting on a reply/for this issue to be resolved. I fully respect that they may have high quantities of enquires however I have waited double the time they state for a reply. Shocking!

I made an order on Sunday 5th September and paid for next day delivery. I received a confirmation email but nothing else.

On Monday I emailed to ask where my order updates were and was told i would receive a response in 24 hours - i never did.

I messaged on Instragram and had the same, I was asked for my order number and billing address and provided it straight away, I have now not had a response from them and it is well over the 24 hour period.

I also messaged on twitter and had no response.

I was also told that if i sent more emails then my query would go to the bottom of the pile.

This is terrible customer service, I have paid for a service and not only not received the product (with money being taken from me) but I have now been ignored by anyone in your company when I try and find out where the product is.

This is shocking and i want a full refund from you immediately.

I placed an order on Weds 1st Sept (order No. #[protected]). The order was confirmed and everything went through. I paid for next day delivery as I needed the items for that coming weekend.
It is now Tues 7th Sept and my package has still not arrived. I have contacted 'I Saw It First' and I've had no reply whatsoever to say where my package is!
I would like a full refund of the amount I paid for next day delivery and an explanation as to where my parcel is and why it was not delivered on time.
I think this is an unacceptible incident and I will not be recommending this site or using it again unless this issue is resolved immediately.

I am disgusted! My delivery has come but four items are not mine!
The order form is what I ordered but you have put someone else's clothes in my bloody bag!
I have jeans a top and a matching pair!
I want my order NOW!
I have paid for it and I am livid! So angry with this service that you haven't put in my order in this bag but yet the order form is correct! I want my 4 items Right now!
The picture attached shows the order form which states two print Tshirts a Neckalace and pink maxi dress and the clothes on the picture is what you sent me! I am SOOO angry right now!
I want my order sent to me RIGHT NOW! I want the exact items I paid for!

Order number 8091484
Order date 25th August!

I sent some clothes back and I haven't received my refund yet I sent the items back around 3 weeks ago

I sent some items back totalling about £80 two weeks ago and i still havent received a refund. I have emailed them three times and never get a response. It is disgraceful and i want my money back. Tried googling for a phone number and i cant find one anywhere to actually try and speak to an actual human being. It is shocking and out of order that they will not reply and refund you!

I returned my order weeks ago
The tracking number confirms it was received by them a day later.
I have sent 17 emails to the email
Address. 7 resolver messages and 15 tweets
All they repeat if you actually get a reply. They ask for the same information over and over and then ask the warehouse if it's been received. The tracking number confirms the parcel has been received by them.
They are thieves, corrupt and dishonest
The staff are useless

I place an order on the 31st of July for I saw it first for £73.09, I never received an email for confirmation of the order but they immediately took 73.09 out of the account pending and the money went out of my account on the 2nd of August. I never received the order, been on contact with I saw it first and they have not found the order that was made and just getting no where with them at all and all I want is my money back. I have proof with bank they took the money out, I gave them the photo proof and have given them the email I used yet still nothing at all. The email that was used was [protected]@icloud.com, I have a photo of the money going out my account but nothing else

I saw an item back on the 18th of July still no refund, first and last time ordering from here, paid next day delivery for a item to be sent totally wrong item.

Hello I have orders and item from you ok the 27/07/2020, I benn waiting for the item since on the 02/08/2020 I have email to ask where is my item they replay and they said Hermes have it they revive it on 29/07/20 abs I still have to wait 2-5 day I have waited longer is been more then 7 days, abs I don't get anymore replay from I saw it first, can you please help me with this I was meant to used the item today for my engagement party with my family and kids, I am so disappointed and very upset about tagt

Hello, I ordered a dress, pants and top on Friday 30th for next day delivery. I had an email saying I would get more information from the courier about delivery. I have still not received this 2 days later and had no communication from the courier. I would like to know where this parcel is and a refund please