The complaint has been investigated and
resolved to the customer's satisfactionResolved hydrolyze — Unable to cancel, aggressive marketing tequnics
resolved to the customer's satisfaction
One: I have ordered it after hearing the ad on a radio and made a compulsive call(slap on a head), while ordering a trial, the sales rep was pushing a ton of other "goodness", including a "premium fast" handling and shipping. Of course as I tried to get the details, she was talking over my head with her sales mambo jumbo, and I actually repeatedly told her to stop with no noticeable effect. So anyway I decided to proceed to the end to try to make sure I haven't got all the extras.
Two: After the call, with an already a bad feeling, I went online to figure this one out, and stumbled across the complaints board. Immediately I tried to cancel, the product rep(a higher echelon of sales people -- all claim they use the product themselves, yeah right) told me my order wasn't in the system yet. Ok, and so I waited, a week later I got an order confirmation call, I tried to cancel as well, no luck, apparently the order confirmation people can not cancel orders, aha. Called another product rep, no way the order can be canceled, since it's already confirmed, and en route.
Finally: Went online to check my online banking, surely enough there was a temporary merchant confirmation, luckily no amount was charged yet. Called the bank, canceled the card, got a new number. Done
P.S. watch out fellow consumers, this one is tricky.
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