Hush Puppies
reviews and complaints

Namaste,
This is to bring to your attention, I had purchased Hush Puppies shoes; Article no. 804-4908 from Lifestyle at Phoenix mills-Lower Parel, 2 months ago. Pertain to same I would like to emphasize that sole of the shoes purchased are torn apart from the center. I request you to take up the subject & replace the same at the earliest.

Kindly note complaint had been sent vide e-mail on customer.[protected]@bata.co.in but to-date there is no response.

kindly go through attached snaps for your ready reference.

Regards,

Tejas J. Rawal

---------- Forwarded message ----------
From: shashank jain
Date: Sun, Nov 16, 2014 at 3:36 PM
Subject: Re: Fwd: Re: Hush puppies || Shoe EXCHANGE Required
To: Customer Service, [protected]@bataindia.com, [protected]@bataindia.com, customer.[protected]@bata.co.in

Dear Hushpuppies and Bata Team,

Please refer my complaints with Email Query Reference number: 243428 on Wednesday, July 23, 2014 4:52 PM ; my mail dated 21 Oct 2014 01:09 and my further several written and oral communications.

I am a loyal customer and strong advocate of hushpuppies and Bata since 20 years and take pride in using its products, but now I really feel that both hushpuppies and Bata doesn’t deserve to be brand. The pathetic customer service and inferior and shoddy quality of your product not only caused me a monetary loss but because of all this I am facing mental and physical harassment.
I purchased a HP Shoe model no. - "8246825", SIZE – 8 from your authorized and Exclusive Hush Puppies store, shop No. 133, 1st Floor, Ambience Mall, Gurgaon, Haryana, 122001 in Dec ‘13. To my surprise the shoes started to wear within 6 months of purchase and a hole was formed in the sole, I found it strange and immediately contacted your customer care representative and explained the issue. After seeing the shoe condition, HP declared the shoe as unfit & advised me to contact the exclusive Hush Puppies store from where I had purchased.

When I contacted the showroom (Hush Puppies Store, Shop no. 133, 1st Floor, Ambience Mall, Gurgaon), Instead of exchanging the product with full amount I was compelled to purchase a new product, Model No: "8246826", SIZE – 7 (Bill/Cash Memo No.: 28-07-14/1/[protected]), by paying an additional amount of Rs 1319. To my surprise even the new shoe began to wear in less than 2 months but now in different fashion. I once again contacted the customer care and mailed images of the same and requested for full refund. My subsequent communications both written and oral regarding the refund/reimbursement went unanswered and you didn’t even care to acknowledge the same.

Please note the following facts.
1. I chose a premium brand like hushpuppies because of its brand, trust and commitment towards quality, considering my last two experiences I believe purchasing a shoe from a smaller brand with much lower market value would have been a better option. What is the use of purchasing such a premium brand new product by paying a premium price?
2. Both the shoes had a manufacturing defect that is inferior quality was used and was unfit for selling then why it was sold to me. Don’t you have any quality standards and checks for the same?
3. Why the customer has to get harassed for the defective, inferior, poor and shoddy quality of product which is entirely company’s fault, mistake and responsibility. Buying your defective and poor quality product, going to your exclusive outlets, customer care centers and calling your representatives each & every time accounts for both monetary and non monetary cost. Doesn’t company realize what customer is going through?
4. Why after my several requests I was not connected directly to the concerned person’s who had authority to take decisions in this matter. Are the customers so insignificant for Hushpuppies and Bata that the concerned persons don’t want to resolve the issue?
5. Why it was every time I followed up through written and oral communications with the company and none of the executives contacted me. Why was I forced to buy higher value product by paying the additional cost and I was not offered the same product or full refund for the billed amount.

The same was bought to the notice to you through your customer care representatives but you intentionally chose to neglect and ignore it and chose to remain oblivious to the fact that your customers have put their hard earned money and valuable time in your product just because of company's Brand value. On the other hand, you tried to dupe them by supplying defective and inferior quality products through your spurious and forceful services just on the pretext of your policy.

Please note, because of this incident I am facing lot of physical, mental and financial harassment in addition of being deprived of my hard earned money and my rights. I felt cheated and deeply hurt because of the actions and inactions of your organization. Also note, I once again request you to replace my defective shoe with a brand new non-defective same product or to return my money within 48 hrs of receipt of this mail.

Failure to comply with the requisitions will force me to take legal action against you and your company representatives.

Yours Sincerely,
Shashank Jain
[protected]

My complain Is about Hush Puppies Outlet in Aeon, Sitiawan, Since I was shopping for my husband I checked with cashier if I Could exchange my purchase if needed, was told that I can do so Within 1week. I spent RM 300.00 I received good service from the male assistant. The problem is, I also bought a box of men's under ware which I Overlooked the size, so I tool it back Within the week with receipt, there was 2 Malay female employee who really lacked training. I was told That no exchange on under ware when asked why no reason given she called Someone on the phone and gave me the Phone. I was apparently speaking to The manager, who was the rudest Chinese guy. I didn't get an explanation, he was not interested to listen Even. I got so upset and walked out. Very

I bought I a pair of slippers from hush puppies showroom located in the GIP mall, Noida, UP, India. The heel broke badly after a year of purchase. When I went to the same store requesting them to get it repaired, i was not only declined the service, the store manager very rudely stated that I had come with a very old slipper that was sold 3 years back. When I said it was purchased a year back he implied I was lying and showed me to show him my bank statement as an evidence.As I did not take with me a copy of my bank statement with me before visiting the store, I am submitting my complaint here and yes I do have the proof with me that I am attaching here. Malfunctioning of products from such a big brand is already not acceptable and then this kind of rude attitude towards customers is beyond acceptable. I hope there is some response to my complaint ASAP.

I bought Hush Pappies 2 pair of shoes from Central Mall in Indore, both prised at 2999 each.

One shoe after one wearing got torned and I complained this to the same shop, they gave me a defective slip and told me that they will do some thing, NOW today they call me and say that they will get a the shoes repaired and will not replace it. What is this, why do we buy brands like hush puppy if we have to get repaired. I dont expect this from a brand like yours.

Do something.
Article stype no : 854-6884

Shishir Gupta

I purchased a pair of Hush Puppies shoe from the shop "Tip Top Selection, Brough Road, Erode" for Rs 2, 899/- vide cash bill No 3174 dated 24.09.2010. The shoe was manufactured by M/s. Bata India Ltd, 6A, S.N. Banarjee Road, Kolkata- 700 013.2. The particulars of the shoe are Article No: 854-6831, Size:9(28.7cm) Color: Black.

Defect: The shape of the toe portion of the right shoe started looking indifferently. The place at the left toe of the right shoe looks weird with wrinkles. More shockingly, the threads in the ‘vamp’ portion of the right shoe started breaking resulting the joins peeling off. I complained to the shop keeper on 02.06.2011 where i bought the shoe. But i was told the company has refused to entertain the complaint and to replace the shoe. I also sent an e-mail to the customer care of Bata. But no response yet.

Apparenly its a manufacturing defect. I need for a replacement.
Thank you

I bought a pair of shoes in June, at Hush Puppies The Glen. Two days later, I left for London, and on arrival found that I had been given the incorrect shoe size (size 5 instead of size 6). I wore the shoes maximim 2 hours the next day, because I had to get to meetings and find myself a new pair of shoes (that fit!). No guessing how painful that was! .Travellers know that you can take only 27kg on international flights, so you're limited to the essentials! On return to SA, I called on the store and requested that the shoes be exchanged. The manager on duty refused to exchange the shoes, arguing that because I wore the shoes, they were no longer fit for re-sale! The fact that the incorrect shoe size was dispensed, was totally ignored. I was even asked to demonstrate that the shoes do not fit! I was told to lodge a formal complaint, and submit the shoes for 'investigation' . What is there to investigate - the shoes don't fit!

Telephone calls to HP Headquarters did not help either - I was made to feel that I had comitted the ultimate sin by wearing the shoes! The shoes were still good, but for marks on the soles I lodged my complaint on 220709, and have not heard from HP since!

I was out today wearing a pair of Hush Puppies Sandals (name unknown) I have only worn about ten times when the heel of one of them completely disintegrated and on looking at it it had also cracked across the sole of the shoe. The shoes show no sign of wear inside or outside the shoe and on looking at them they look almost like a brand new pair. Can you tell me where I may send them to have this matter remedied, or a replacement organized.

Yvonne Caldwell

Dear Sir,

Sub: Defective Hush Puppy shoe.

I have been using BATA shoes for more than 3 decades (I am 56 years old now). Even today out of three pairs of shoes I have two are of BATA company. AND I NEVER HAD ANY COMPLAIN. My son too has two pairs of shoes of BATA company out of three.

But the last pair of shoes (one of your best brand 'Hush Puppies') which I purchased about two years ago had manufacturing defect which I brought to the notice of managers of BATA’s various showrooms but none helped or rather passed the buck. The facts are:

1. The shoe is 'Hush Puppies' without laces.
2. The colour was cherry.
3. The colour soon faded and became brownish
4. Its sole started chipping off.
5. Sole completely broke down

In the beginning when soon after the purchase its colour faded the manager of Mahanagar, Lucknow showroom got it coloured but soon that too faded out. Other than this there was no help available and none paid any heed to my complains.

I sent the shoe (one piece) for their (BATA) expert opinion whether if indeed there was any manufacturing defect or not. But to my great dismay BATA returned the pack and did not even bother to wrote me any thing.

Ram K. Goel

12th November ‘2007.

From : Tapan Mukherjee
E/P/6, Sarat Bose Colony
Haltu
Kolkata – 700078

To
The Managing Director
Bata India Ltd.
6A, S.N.Banerjee Road,
Kolkata – 700013.

Sub : Complain for defective Shoe Replacement.

Sir,

This is to bring to your kind notice that I am a regular customer of Bata India Ltd. last 15 years. Recently I have purchased one pair of Hushpuppies Shoe from your branch Hindusthan Park Bata approx one and half months back. Within a short period the pasting of the shoe comes out. The cost of the shoe was Rs. 2499/- as to my knowledge goes. Unfortunately I have lost my cash memo. I went to your branch Hindusthan Park Bata for complain and ask your employee for your Branch Manager. Some of your employee told me that without cash memo we can’t do anything. I never expect such comments from your end.

Your product has an International Reputation and there fore such type of defects certainly do not speak well of the Bata Shoe Ltd. The shoe for the front looks it still new and never I had any earlier problem with your product.

Once again I am telling you I have lost my cash memo.

So I hope that you will consider my case favourably and give order for suitable measures are taken with intimation to the under signed as an early date.

Thanks,

Yours sincerely

Tapan Mukherjee

I purchased one HUSH PUUPIE shoe from Bata in Patiala in Punjab (INDIA) from auth. showroom in the month of April 2006. But that shoe get cracked just after 4-5 months, I approached to the dealer but he said they can't do anything because Guarantee is valid only for 70 days...

SHOCKING for me I purchased this shoe on the cost of 1100 Rs. after 50% less mean actual cost is 2200 Rs., so according to dealer the life of the shoe is only for 70 days for thier top brand. Its totally a fraud with the customer.

And then I approached to companies head office, written a mail and faxed the complaint but still no reply.

Attached is the mail which I have sent to the Bata head office but no reply, even I have copy of fax which I sent for same.

Everyone beware, never buy buy defective Bata shoes!

Regards,
Avinash Singla
[protected].
Patiala (Punjab)
INDIA