Huntington Bank
reviews and complaints

I made several attempts talking to customer care for past one month, finally writing here. Please help

Subject: Release of electronic Car title
VIN: 1N4AL2AP1CN442124
Loan account: [protected]
Phone:[protected]

To Huntington bank,
I have paid my loan in full on 12/5/2017 and received a physical copy of Lien Release termination statement.
Since it is a electronic title Georgia tag office was unable to accept a paper Lien release. Please refer to the email note from Georgia tag office, also enclosing the emails communication for reference
Note from Georgia Tag office note:

Email1:
Our records still lists Huntington Bank as the electronic title lienholder on this vehicle. In order to receive your title, Huntington Bank must "electronically" release the title and it will be mailed to you. When contacting the bank, be sure to ask them to have it mailed to your current address, otherwise the title will be mailed to your former address.

Email2:
You have an "electronic title". We are unable to accept a paper lien release. Huntington National Bank has to do a electronic lien release through their electronic title vendor for your title to be released and mailed to you. We show that their electronic title vendor is Dealertrack. Please contact your lien holder and let them know they would need to contact them.

Kindly request you for electronic lien release through their electronic title vendor as soon as possible and forward to my current address in Texas as mentioned below.

Sincerely
Purnachandra Srinivas
5556 New territory Blvd
Apt 8101
Sugarland
Texas - 77479

I have been a customer at Huntington for over 20 years. I'm so sick of the slow process when I bank there at the Lafayette Rd &he 38th in Indianapolis and the 34th and high school Rd branch. I went to the 34th/high school Rd branch on Friday to cash my paycheck. I wanted to payoff some bills. After I waited in the drive thru line for 20 minutes I finally got to a teller& she told me I would need to come in, I tried going in & was interagated at the entrance, put your purse here& your phone there & it was just to much. I then waited in line yet again. No personal service like I used to get at sky bank. The teller then had an attitude. I go to this bank at least 2 times a month. I have 2 jobs and one is direct deposit and 1 is pay by check. I asked if I could get 3 money orders, they said they don't sell money orders? What? At a bank! They said they sell cashiers check for $6. I said ok just give me 1 for an amount and The teller said I can't do that you must have liquid funds? I said what! Then she told me after years of cashing all kind of checks from my real estate company account that she couldn't cash my check because I didn't have the money in the bank. I had left out of a deposit I had just made Deposit a week ago? And? What? I told her give me my dam check back. I then went to Regions bank (where mind you I didn't even have a personal account there) we only have a business account for our Real Estate office myself & my mom who own this company which we have had over 26 years. They gave me 3 money orders for $1 each and cashed my company check with no problem. I want to close my Huntington account asap. What do I need to do? I am so sick and tired of the way there tellers act& when you pull up to the drive through there waiting on the lobby customers and you at the same time so there's always a wait& a hassle to do any banking. I'm just done.

Terri

Thursday dec 28 2017... Went to one atm and it was down. Went to another inside of a giant eagle, and it was down. So went to a teller inside the same giant eagle to make a deposit of a $100 check, and $10 cash, only for it to be deposited into the wrong acct. I was depending on this money to get me thru the weekend, only to be told this won't be resolved until january 3. I'm pissed! And there should be some consequences for this inconvenience that I have been put into. There should be no reason why I have to wait for 5 days when this wasn't my [censor] up.

Cukesha D Edwards NMLS 1646434 WARREN MI 48089 Branch Manager who is rude unpleasant disrespectful after 3 bad encounter with her made me want to take my business else where I told her I won't be back to her branch she said good that's not how you talk to your customers she does not need to be working with customers the other window clerks are okay but her on the other hand I will be telling everyone about how rude she treated me

None of the representatives assisted myself regarding my auto loans in developing and increasing amount previously was around $21, 000 to more than $25, 000 in high debt against my finances in current difficult struggling from numerous companies regarding telecommunications, education and other complicated issues with them that majorly, my business with Huntington is becoming near extreme hostile of their activities Incompetent, slouchy and matters too poorly decisive, harming their customers.

Was harassed by Employee previous year and register location, noticing employee still worked at location. Was considering renewing agreement with bank but left store upon sight. Employee was African American male and manager of Huntington Bank, N.Canton (Giant Eagle). Harassment characterized as bullying by Employee toward myself (customer) this past April. Incredibly displeased to see employee continuing to work at location.

Every time I go to this branch they give me all kinds of crap the 2 Hispanic ladies are very rude it's the closest to my house and I would like to go the but every time I do the ladies are very rude so I have to drive on the other side of town and I don't want to do that this is for the Huntington bank on 28th st and Michael Wyoming Michigan I would like for something to get done with those two

I contact the bank to dispute 40 transaction including 3 atm withdrawals out of my account. The bank refused to research the transactions and denied my claim 3 times. I have a police report and open investigation. All I need are the time stamps of the 3 atm transactions for the police to request video.
Today I was told that they would not tell me this information.
wtf
I have been to the local branch 3x and the bank manager just shrugged his shoulders and said there was nothing they could do.
I have been a customer for over 6 years and I can not tolerate this type of rudeness and disregard for the security of my accounts.
make sure you know what Huntington's policy is cuz there new system doesn't allow for time stamps.

My sister in-law transfers Money every year with no trouble.

Now she received a notice that the Transfer could not be completed.
After investigating she had my last name correct, bank number correct, swift number correct my address correct, routing number correct.

She did not add my first name.
So Huntington declined and she occurred a 25 Euro fine and also a 5.50 Euro administration fee.

I called the 1-800 number and got no where.
The supervisor kept repeating herself up to the point I asked her why she kept saying the same thing.

We stayed with Huntington because a good friend works there.
I must say I am not happy with this kind of service at all and will be looking to change banks if this does not get resolved in having a 30.50 Euro refund for my sister in law.

I did electronic deposit from a check from my husband to do an automatic payment for our house payment. His bank doesn’t have this option. So I put the check in and your bank put a hold on it for 8 days! I move a lot of cash through my account and have never had issues with bad checks! When I got an email noticed it was on hold I called customer service. A lady told me that my husbands bank told Huntington there was not enough money in his account to cash his check! I for one know for certain there is $1, 555 in checking and $1, 632 in savings!
So I called him at work to tell him what his bank told my bank! We called on three way and his bank confirmed there was plenty to cash that check! And that they never noted a reference for inquiry about his balance for funds.
So I call Huntington back again! Get another guy that tells me I was told wrong on last call. That the amount may have looked suspicious so it was placed on hold! I can’t stop the transaction. I can’t speed it up. And there is nothing we can do but wait out the 8 day hold! Which is making our house payment late!
This is the most absurd situation I have encountered with Huntington bank!
When this is cleared up... I intend to close my account and take my business elsewhere!
This just blows my mind! When I never have issues with bad checks or over drawn accounts... I just don’t get it! I’m furious!

After being promised $150 up front from Huntington Bank then told I did not meet the time away requirements the games started.

Branch manager promised he would overturn and get me the $150 as promised.

Months later and no follow-up or response from at least three calls to customer service.

I ordered closure of all accounts in writing...the technicality was the fact that internally Huntington Bank dropped the ball in completing the account closures a year earlier.

Two months later I get a $350 charge from the credit line that I had with FirstMerit Bank. Huntington's transition from FirstMerit has been anything but smooth.

Now I have again been promised that this will be taken care of.

At this point I am still waiting on the $150 that I was cheated out of.

It is simply amazing that a bank who advertises such fees and problems with "other" banks is actually the worst I have ever seen from a bank on the exact same issues.

Incompetent and unresponsive are the issues that I see with Huntington Bank.

Like other requests I am sure no one will contact me to address the truth and fairness with all these problems.

Huntington Bank Customer traded in their vehicle to the Dealership where they purchased their new car. Payoff was processed and overnight-ed on 7/21/17. I called on 10/04/17 to check on title and Lavonda was going to get with the title department to see what was going on. I called again on 10/16/17 was on hold forever and got disconnected right at 5:00 pm. Called again on 10/17/17, spoke to Jeremy he said he could see this situation had been going on for quite some time and promised to submit all the necessary paperwork to title department to get a Lien Release processed. When I ask him why he could not just process the release and send it to me he replied he was just customer service and they didn't handle that. He gave me a case # and told me I could call back on 10/24/17 and give them the case# and they could give me an update on the situation. This should be given a "high priority" rating due to the Negligence on Huntington Banks part and of course with any Company of substantial size it is harder to get situations handled and speaking with a supervisor to help with the problem is just about impossible. I would just like for someone to get involved and get a release of lien processed and overnight-ed to us so that we can handle the customer that purchased the vehicle in a prompt manner.

I was hung up on when I was talking with a operator they seem very ruled I have an account with Citi but I open this account to see how good your policies are because my plan was to close and my businesses with you all but this treatment make me think out a little longer I been with Citi for 15 years and never been treated liked this hope you all can find customer service rep who I talk with and explain that we are just asking the questions that we want the answers to because if we knew we wouldn’t ask

My experience was with the north Barrington branch. My advice is find another bank. The tellers are polite. The Bank manager disregarded court orders to uphold power of attorney orders from Cook County Illinois. Instead, the manger took into her hands to close accounts. Funds were dispersed to a documented ward of the court. This disregard caused additional attorney fees. Not only account issues, but also they opened a charge card for someone that was known to them to have cognitive disability. This account took longer that it should have to close. Now they are still charging fees for late charges on an account that should have never been opened. The manager did not return phone calls. This banking situation was very poor.

I had linked my discover account to my money market account at Huntington. They requested to transfer 2500 dollars from Huntington money market account to discover. The day after I received an email from Huntington Bank that they had suspended my Discover account and the money that they want to transfer with return back to my account in 3 business day. Surprisingly, 2 days after I notified by Discover that Huntington has deducted 2500$ from my discover account to Money market account which I never authorized those guys to do that. I called their customer service and they were really rude. I have to pay penalty to discover because I had not sufficient fund in my account and Huntington mistake. I am really pissed of by Huntington. I will definitely close my account.

Staff member was very rude to me for asking for a box to put the change I was getting in as I didn't have one. Lady made smart remarks and was extremely un professional. I said I'm sorry we were out and she said we'll the other guy who comes to get change always has a box and I said we'll I'm sorry ma'am we don't have anymore at the moment. She laughed and said we'll you should have brought something. I didn't mean to be a bother to a BANK about getting change for my store. Coming from a store manager at the wendys across the street this is not how you treat customers. Very offended and am considering switching banks

Somehow in the move from wonderful FirstMerit to not -so-wonderful Huntington the Liberty Street Painesville Ohio office lost all record of our (wife and myself) safety deposit box. We had this box under FirstMerit and had used it several times. I noticed when I walked in the vault that things had been moved around and the banker acknowledged same. There is no record of our ever having a safety deposit box nor any record of our closing the safety deposit box. The box was listed as "available". However when I gave them my key and they opened the box with their key our papers are inside the correct box for the key. Now waiting for legal to chime in on what to do and have advised a supervisor in the call department of our plight. She said she would contact corporate to find out what to do.

Today's safety deposit check was just that... check it out. I really went in to find out why the checks for my new and personal checking account had not arrived and learned the individual who opened the account never ordered them.

This was on top of a major problem with the merger of FM when it first occurred.

I received a call from Huntington Fraud department about potential fraud activity on my account, around 8/28/2017. I confirmed my identify and that the activity was indeed fraud. I informed that I could have the charges reverse or file a claim. I went with the reverse charge because I had a scheduled bill payment coming out soon. I was informed that I should monitor the account if the charge was attempted again. I thought nothing about it. I also received a text notification about the fraudulent charge. I relied Yes and my debit card was frozen. I viewed my account several days later and saw that the charges were not reversed and the fraud charge remained on my account. I submitted a dispute form that I download from the website via fax on 9/11/2017. I heard nothing from Huntington regarding the submission or if I had a case number assigned. On 9/23/2017, I attempted to use my card and it was declined. I called the Customer service number. I reviewed my history. I was at this time given a case number and requested a new debit card. I was also informed that if my account is eligible, the charges could reserved in another 7-10 business days. So almost a month later this issue will not be resolved. This is very frustrating. I am not sure what happened from the initial interaction with Huntington until now but the delay is causing me to several overdraw fees, much anxiety and inconvenience by not having a debit card to use. I have been a Huntington customer for over twenty years and this is the first time I feel that I had to write a letter and my interactions. Not happy with customer service.

My boyfriend wanted to refinance my car into his name, we went into the ridge rd branch last Wednesday to start the process. We called many times to check the status that we were originally told woukd take 24 hours. No answer until 5 days later claiming they couldn't do it because of a previous foreclosure. We contacted the bank and told them we had a 1099 c stating that the debt was cancelled, we then were asked to bring in a copy of that paperwork and of course we did. We couldn't get a straight answer from anyone! Finally told today they couldn't do it and no one called us we had to contact them again. This went on for over a week and it's ridiculous how they conduct business!

I cancelled my old card and ordered my new debit card on the fifth of September at a Huntington bank. When I ordered it they said it would take 5-7 business days. Here we are on September 19 a full two weeks later and still no debit card. Every time that I go back to ask about my new card they extend the allotted time that it takes for my card to get to my house. Now when I ask they say that it takes 8-10 business days. I have a very hard time getting access to my money, and haven't had access to it for two weeks outside of driving to my nearest branch and pulling out cash. When I called the customer service their only solution was saying that they could cancel my card and I would have to wait another 10 business days, or to wait and see if my card comes. In this modern day I shouldn't have to wait so long, and have no other options to get a new card. This is absolutely ridiculous and I have to use my school to get money out which causes fees. I have lost several dollars because of this. Each time I pull out money there is a 1-3 dollar fee and I have had to pull out money several times. I would appreciate a refund for this, and I just want my debit card.