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Hungry Jack's Australia
Hungry Jack's Australia Customer Service Phone, Email, Contacts

Hungry Jack's Australia
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www.hungryjacks.com.au
www.hungryjacks.com.au

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1.1 641 Reviews

Hungry Jack's Australia Complaints Summary

10 Resolved
630 Unresolved
Our verdict: If considering services from Hungry Jack's Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hungry Jack's Australia reviews & complaints 641

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Newest Hungry Jack's Australia reviews & complaints

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H
9:32 am EDT
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Hungry Jack's Australia misleading advertising/pricing

We thought we treat our girls to a sweet treat this evening so without a thought we headed for Hungry Jack's, Mango Hill as we generally favour this store.
I ordered 2 Medium Delux Oreo Thick Shakes, priced at $3.50 each on the order board and a Medium Coffee priced @ $2.00, when I arrived at the window the young girl asked for $11, I questioned her as the sum did not equate. She proceeded to tell me that the price of the shakes was $4.50 each, I told her that the order board read $3.50 each. She went on to inform me that they are $4.50 each after looking at the screen again, I went on to tell her that the price board was $3.50 each and she asked if I would like to speak to the manager, I agreed. After watching another worker walk out to check the board then come over to look at the order screen before telling me that she will get the manager I finally saw the manager, she walked to the order screen, had a look and told me the shakes are $4.50 each I explained again to her that the order board read that they are $3.50 each she then questioned what I was saying & said she would go check the board, at this point the worker that had gone to check the board confirmed what I was saying and I was still refused the advertised price and told that it was priced wrong. The manger ask did I want them & I told her no thanks. After being questioned & what I felt was somewhat rudely dealt with we took our business to McDonald's this evening.
While I understand mistakes can be made everyday & this woman may have been having a bad day, her position I would think requires a bit better customer service & courtesy.
I made the conscious effort to take a photo as evidence as this is misleading advertising that ultimately resulted in my treatment this evening by your staff.

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2:55 am EDT

Hungry Jack's Australia walls of hungry jacks

As a resident of Florence Towers on 1 Florence Street South Wentworthville, I am complaining about the wall structure separating Hungry Jacks from the residential building. The wall is in dire condition, with concrete blocks falling out of the structure.
The concrete blocks can potentially harm residents on the other side of the wall and this could tarnish the image of Hungry Jacks. Urgent and immediate action is required of the company to maintain its structures as a customer facing company.

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11:00 pm EDT

Hungry Jack's Australia app to buy a burger

Hi, I have your app on my phone and wanted to buy the hungry jack's app vouchers (valid until 16 september 2019) 2 whoppers for $8.40 but at the drive through was told they could not scan my app to give me the product, was told sorry but you need to pay full price so they let me drive off with my lunch, was pissed off, they could see my app on my phone so looks like its a wast off time having it if they dont honor it,

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7:25 pm EDT

Hungry Jack's Australia breakfast

I went to the halal hungry jacks on Somerton Rd and ordered a sausage and egg muffin with a mocha in a meal. The muffin I received has no sausage in it, has to rounds of egg is poorly constructed and smells of bacon. It also has a dark sauce in it which looks like someone put something else on the muffin and then took it off. I am Muslim and it's unacceptable that there has been any sort of cross contamination, I don't eat bacon but I know what it smells like and they've clearly put it on there then taken it off when they realised that wasn't my order. I took one bite before I realised the 'sauce' was inside and threw it in the bin.

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2:39 am EDT

Hungry Jack's Australia food

Suffered pretty bad food poisoning after eating here last night (12 sep 19). Never had a problem before. Was definitely this meal as all other foods I ate yesterday I shared with other people who have no adverse reactions.

Been driving the porcelain bus at both ends for the last 16 hours. Maybe check out the cleaning set up they have?

I'll probably go again but this definitely has not been my finest 16 hours.

For interest I ordered the whopper hunger buster with the cowboy whopper. To add further insult to injury they also forgot my plum bbq sauce.

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8:16 pm EDT

Hungry Jack's Australia service, time delay, unfair

I went to heatherbrea hungry jacks. Had a shake and win app. Waited at the drive through for a very long time, at the speaker I told the crew that I had under 10 minutes of time left to redeem they said to drive to the next window. I watched cars sit in the lane until meals where made then drive off one by one by the time I go there it had expired the manager said he couldn't help me and said it wasn't his problem that the app gives enough time to redeem. As I love hungry jacks and used to work at the kotara branch as a child (first job) I was very upset asked if he could do anything and he said no would I like to order anything else ! I believe this is terrible service and honestly the worst experience I've had at any of the stores I've ever visited. Please get back to me [protected]@gmail.com as I will just keep trying to find head offices contact to make this complaint heard

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7:49 am EDT

Hungry Jack's Australia grilled chicken burger

Hi, each time I go to hungry jack's redbank plains town square the food quality or avaialbity is poor. Especially towards the new grilled chicken patties. I was advised that the new patties were supposed to last longer. However, each time I get 1 from redbank plains in particular the chicken is either over or under cooked (burnt or no grill marks at all) and most of the time unbeatable as the chicken is cold, tough, hard and when you try bite it the whole chicken piece wants to come out. For e.G. Last night I got a grilled chicken burger with extra sauce... The sauce was put on that much that the bun was soggy and chicken sliding out of the bun but if u don't get extra sauce there is the smallest amount that doesn't even cover the pattie. The pattie was also undercooked. Tonight I thought I would try my luck (I love the grilled chicken when I get a good 1) and tonight the patties was over cooked, hard, and dry as like it had been sitting there. On the wrapper it said it was made at 30 past the hr and I got went through drive thru at 8. The chips were also cold with no salt. The reason I write this is because the meals are not cheap and then you get bad quality. I don't have as many problems if I go elsewhere. Also, when I try to ring them about the meal, the phone is engaged... The drive thru is also a ridiculous wait.. They don't seem to park cars if they are waiting an order.. That might be why thermal is horrible by the time you get it

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Update by Candiece
Sep 12, 2019 7:51 am EDT

Did you receive my complaint

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4:37 am EDT

Hungry Jack's Australia I am complaining about the service and the product

i went through drive thru and the lady that served me was very polite . i received cold fries and no egg on my Aussie burger i went in to get my fries replaced. i asked for fresh chips as these were cold and a smart arse from the back of the kitchen replied what she talking about they are fresh to which i replied ya smart arse i wouldn't have came in if they were. so the girl at the front requested to put on fresh ones and the guys at the back were mucking around she had to ask a few times to put them on and then i replied yes as my burgers were getting cold and i didn't pay 28 dollars for a cold dinner. I am sure they were just trying to piss me off and which they have i will never go through there again and i will make sure i will contact the manager of the store as well Dalby is a small town and word gets around very fast no wonder no one likes the store there i agree the service and quality of the products is very unacceptable.

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3:59 am EDT

Hungry Jack's Australia pricing that varies from store to store

I often buy just a Bacon Delux Burger without a meal deal, for some time now i notice a difference in pricing as it would seem each store can charge as it wish, this is not what i would expect from a company with many outlets.
If im being overcharged on just 1 burger than how many thousands of other people are also being robbed and not realize it.
Very bad on you Hungry Jacks Australia!

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1:10 am EDT
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Hungry Jack's Australia poor service

We went to visit our devonport store which we had a 20 min drive to get there .the store was out of beef so we were limited to only chicken products this limited what was on offer to next to nothing that we drove all that way for .i would think that such a big food chain would be able to provide a better service as we were unable to feed the family we had to return home another 20 mins with nothing .this is simply not good enough
Shane

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11:13 pm EDT

Hungry Jack's Australia food and customer service

I am absolutely appalled with the service I received last night 22/8/2019 at approx 10pm at Hungry Jacks Strathpine. I am a regular customer as I work local and often call in on my way home from my late shift on a Thursday night for a bite to eat for dinner. Tonight I ordered my usual grilled chicken bacon cheese meal with no tomato. Prior to this evening, my last two visits I have ordered the same and arrived home to find tomato on my burger. I understand that mistakes can happen so I didn't bother reporting it even though it was frustrating especially the second time. I just peeled the tomato off and finished what I could. Obviously it was not enjoyable after this but I ate it because I was hungry, it was late and I had already arrived home. Tonight I specifically stated that I did not want tomato on my burger then repeated my request again once the order was read back to me. I received my order in a timely fashion but decided to check my order before driving away. I saw that there was a line through the tomato on my wrapper so I drove away feeling impressed that they'd finally got my order right. That was until I got a little further up the road and unwrapped my burger and had a bite. I had bitten into a big chunk of tomato! I couldn't actually believe that it had happened again! THREE VISITS IN A ROW! I turned my car around and went back through the drive through to rectify the problem. After I had spoken to the young girl who served me she told me to drive forward. As I passed the first window, I saw a manager (lady with medium/short blonde hair) leaning against the wall laughing. Coincidence? Perhaps? But I believe she was having a giggle about my complaint. Even if it was completely unrelated it doesn't look professional for employees especially that of management to behave in such a sloppy fashion. When I arrived at the window the young girl that originally took my order informed me that another burger was on it's way. I asked for some fresh fries also as I had to spit my bite of tomato back into the bag. She asked that I hand over the bag, I explained that there was regurgitated tomato in it then she looked at me dumbfounded and took the bag and handed it over to another one of her managers who took it and inspected it. By this point I was beyond frustrated and asked for my money to be refunded. Apparently it takes two managers and the young girl on the register to refund a very basic order. This is an extremely poor reflection of the training that has been undertaken by the evidently incompetent staff at the Strathpine store. Not once during my this entire mishap was I greeted with a friendly face or received an apology. It was in fact a rather hostile experience. Needless to say I will not be returning to Hungry Jacks Strathpine again. I will also endeavor to warn my friends and family about the pathetic excuse of customer service that I received. The whole situation has left a foul taste in my mouth and not just the tomato.

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7:33 pm EDT

Hungry Jack's Australia vouchers

Just wondering about how to use voucher?which store they don't accept vouchers?i went to the hungry jack this morning the manager said the system just couldn't do that option.i was asking about the other meal.she told me.we don't do the vouchers atm. But the problem is they used to do that?i went to the other branch they always accept vouchers.just want to know this is the same company why have such difference?

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5:51 am EDT
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Hungry Jack's Australia non payment of refund or replacement, unethical behaviour, violent behaviour, rudeness

Several months ago this skinny white man (who I do not know his name) claiming to be a manager was extremely rude to me when I showed him a defect with my burger. It was after hours so he had to come outside. He initially refused to replace the meal and got real agitated finally he snatched the bag from my hand and violently smashed the door.

I have had several problems with this man as he is so rude and never any problem with the other staff.

Today the 21 August 2019 this same man created a huge problem as the previous night around midnight I was given a defective burger but the dark skinned manager who is always nice said "no problem come back tomorrow and we will replace the order or refund". She said she would leave instructions for the day manager under the name "Dany" and it was no problem.

So today the 21 Aug I sent my nephew there as its on his way home from school and the man refused to give the refund or replacement. At a later time I came down myself and he was extremely rude saying "its just not happening" or "not gonna happen" and "I suggest you leave" and finally, "I strongly suggest you leave".

I went into the store and asked the other manager who was about to give the refund but this man intervened and stopped it from occuring. The man called the police. The police asked to move the car and said to lodge a complaint with head office. So that is what I am doing now.

I respectfully request a refund it cost almost $20 and for me thats a lot of money as I am a 64 year old centrelink sole carer of a minor with low blood pressure and anxiety.

I also respectfully request that the man is reprimanded as he cannot treat people this way.

I would also respectfully request a refund for my meal which was around $19.70 from memory as it is a special order with things removed and extras added.

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2:34 am EDT
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Hungry Jack's Australia being overcharged

I ordered a cheesy, bacon loaded fries and a frozen drink. I was charged $6.95. I asked the woman at the drive through window if the loaded fries are $3.95? She said yes. I then said and the drink is $1. She then had a look at the till and said yes. So I said should it not be just less than $5. She looked at me quite shocked and said no. I was still holding the $3.05 change she had given me thinking she would have realised the error but she didn't and the queue was building up behind me. I am not happy being short changed. I gave her $10 and got $3.05 change.

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6:36 am EDT

Hungry Jack's Australia Grilled chicken burger

Why did you take away the wholemeal roll..you have ruined it..the new white seeded roll it is on now is horrible..Why do you take away something that has been around for years and change it..not for the better that's for sure..I have been eating that burger since I was a teenager..there is nothing that even compares too it..I was hoping that the store had just run out on the night..but of course not..🙄

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7:40 pm EDT

Hungry Jack's Australia poor service / poor management / poor food

Worst customer service
Forgot our food and we had to ask for our drinks
Poor hygiene practise touching face and scratching face with gloves then touching food
Wearing gloves touching money then to food.
Food fell on floor and was picked up and placed in frier
Hash brown
Told management he didn't seem to care
Bacon deluxe also had NO bacon. I dont understand how you don't get that right ?!?!

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9:05 pm EDT
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Hungry Jack's Australia food

I love my Double Whopper with Cheese meals, but, whenever I order one I get annoyed that it is just slapped together without any care. When l pick it up to eat it, everything falls out of the bun. I expect to be able to enjoy eating it in my hands, not with a Knife and Fork. The young kids are trained how to construct the meals, but, then no care is given to quality.

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10:50 pm EDT

Hungry Jack's Australia manager yelling at patrons and belittling alecia

Walked into hungry jacks at Alexandra Hill 4161 ordered our meal I chose a table and sat down as it was busy.

Kids went to play on the play ground as I sat down I heard my number called then it was yelled then as I got up The manager looked at me and said I'd it you is it you are you 212 as I walked up she continued to be aggravated with me I asked who do you think you are speaking to she said next time just answer your number! I said excuse me I am the customer you can not speak to customers like that she replied if you answered I would not have to be having this concussion I could not believe my ears I was disgusted and asked for her name she said Alex. I took my order to my table an a part of my order was not pack which I understand can happen from time to time but as I stood there she ignored me. I said excuses me she yelled WHAT I said our nuggets were not in the order she changed her tune after I started recording. I want someone to follow up with this this behaviour is unacceptable other customers were yelled at as well and they applauded that I said something I worked for Hungry Jacks as a teenager and I kept the up most to customer service I trained counter staff and worked for the Alexandra Hill Hungry Jacks for many years This manager requires retraining please contact me about this as I had other customers who said they will complain about the manager Alicia she was on duty on the 12th August 2019 at 12:00 pm kind regards Luke Drakos

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Update by Luke Drakos
Aug 11, 2019 10:57 pm EDT

I went to order my children ice creams and she refused to serve me I said you can not refuse service to me I want to hear back from Hungry Jacks in this issue please

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4:45 am EDT

Hungry Jack's Australia managers verbal assault

I attended the Alexandra Hills Hungry Jacks on today's date, 6th August 2019 between 6:00pm to roughly 6:20pm.

Upon arrival that the service desk a voice was heard verbally abusing staff, upon seeing the lady I recognise her as a Manager from previous attendances to the restaurant. From what I could hear it was in regards to a girl named Amanda and a Cheeseburger that was missed from an order or changed to another burger.

The voice was loud and abrupt, things were thrown around in the area where the Manager was standing. I heard the lady calling Amanda an idiot and stating that no one else made a mistake only Amanda the idiot.

The demeanour of the lady was terrible and I was disgusted to see a young worker treated in such a way. The Manager then came out to talk to another worker and was strutting around like a show off and laughing about the conflict. She apologies to a lady but upon checking her tag, she was not Amanda.

Please feel free to contact me should you require further information.

Bertram Shipp
[protected]
[protected]@ymail.com

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8:36 am EDT
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Hungry Jack's Australia veggie burger in a meal

My name is Ranjodh Singh I went to hungry jacks store Springvale around 9:40pm on 04/08/2019. I ordered 2 veggie small meal on voucher. I told to the crew pls don't put mayonnaise and cheese in the burger and make it fresh because I am vegetarian person, Even I was in the car I park my car and went inside the store to make a clear or because I was not in the rush that I went through(drive through). I tell to the crew 2-3 time pls make it fresh I am happy to wait. When I got the food I came home, my house is just 3-4 drive from the hungry jacks, when I check the burger it's not fresh and they put mayonnaise and cheese in the burger, I want totally upset, it's not the first time thing happend to me it happend before as well but I don't have the bill, this time I keep the bill, It's was totally discussing, I want my full refund back, as I request again and again for the fresh meal, but they don't give fresh, I never went to this store again in my life, totally worst service, just need my refund thanks

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Update by Jodha
Aug 04, 2019 8:36 am EDT

My name is Ranjodh Singh I went to hungry jacks store Springvale around 9:40pm on 04/08/2019. I ordered 2 veggie small meal on voucher. I told to the crew pls don’t put mayonnaise and cheese in the burger and make it fresh because I am vegetarian person, Even I was in the car I park my car and went inside the store to make a clear or because I was not in the rush that I went through(drive through). I tell to the crew 2-3 time pls make it fresh I am happy to wait. When I got the food I came home, my house is just 3-4 drive from the hungry jacks, when I check the burger it’s not fresh and they put mayonnaise and cheese in the burger, I want totally upset, it’s not the first time thing happend to me it happend before as well but I don’t have the bill, this time I keep the bill, It’s was totally discussing, I want my full refund back, as I request again and again for the fresh meal, but they don’t give fresh, I never went to this store again in my life, totally worst service, just need my refund thanks

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Hungry Jack's Australia In-depth Review

Menu Variety and Quality: Hungry Jack's Australia offers a wide range of food options to cater to different tastes and preferences. From classic burgers to chicken meals and vegetarian options, there is something for everyone. The quality of ingredients used in their dishes is commendable, ensuring a satisfying and flavorful experience.

Pricing and Value for Money: Hungry Jack's menu items are affordable, providing good value for money. When compared to competitors' prices, Hungry Jack's offers competitive pricing without compromising on portion sizes. Customers can enjoy a filling meal without breaking the bank.

Customer Service: The staff at Hungry Jack's Australia is known for their friendliness and professionalism. They strive to provide fast and efficient service, ensuring that customers are served promptly. Order fulfillment is accurate, minimizing any chances of mistakes or mix-ups.

Cleanliness and Hygiene: Hungry Jack's maintains a high level of cleanliness in their dining area and restrooms. The staff follows sanitary practices, ensuring a hygienic environment for customers. Overall, the hygiene standards are well-maintained, contributing to a pleasant dining experience.

Ambiance and Atmosphere: The interior design and decor of Hungry Jack's outlets create a welcoming and comfortable ambiance. The seating arrangements are designed to provide comfort to customers. Noise levels are kept at a reasonable level, allowing for an enjoyable dining experience.

Accessibility and Convenience: Hungry Jack's outlets are conveniently located, often in close proximity to residential areas. They provide ample parking facilities, making it easy for customers to access the restaurant. Additionally, Hungry Jack's offers drive-thru and delivery options, adding to the convenience factor.

Special Offers and Promotions: Hungry Jack's Australia frequently offers special discounts and combo deals, allowing customers to save money on their meals. They also have loyalty programs and rewards for regular customers, enhancing the overall dining experience. Seasonal or limited-time promotions add excitement and variety to the menu.

Dietary Options and Allergen Information: Hungry Jack's caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The allergen information provided is clear and comprehensive, ensuring that customers with specific dietary restrictions can make informed choices.

Social Responsibility and Sustainability: Hungry Jack's Australia demonstrates a commitment to environmental sustainability by implementing efforts to reduce their carbon footprint. They also support local communities and charities, contributing to social responsibility. The ingredients used in their dishes are ethically sourced, reflecting their dedication to ethical practices.

Online Presence and Ordering Experience: Hungry Jack's website is user-friendly, allowing customers to easily navigate through the menu and place orders online. They offer online ordering and delivery services, providing convenience to customers. Integration with popular food delivery platforms further enhances the ordering experience.

Overall Customer Satisfaction: Hungry Jack's Australia has received positive ratings and feedback from previous customers, indicating a high level of customer satisfaction. The business has built a strong reputation and is popular among customers. When compared to competitors, Hungry Jack's stands out in terms of customer satisfaction.

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Contact Hungry Jack's Australia customer service

Phone number

1300 852 326

Website

www.hungryjacks.com.au

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