Hughes
reviews and complaints

This internet company advertises to be High speed internet__WHAT A JOKE. They are no faster than dial-up but cost 4 times the amount of dial up. They are sooo nice to you at customer service UNTIL they install the junk (which will set your bank acct. back about $450.00) and you immediately start having problems and you call customer service and get someone in India that cannot understand you and keep you on the phone for an hour or so, then tell you they have to transfer you to advance technician which may be in the Philliphines or MAYBE Florida and you stay on the phone for another hour or two going over the same things you did the numerous times that you have called before. You can e-mail them with a problem and they tell you that you will have to call customer service that the problem requires REAL TIME ASSISTANCE which it actually does if you are willing to stay on the phone at least 4 or 5 hours every day. It is the biggest RIP_OFF ever--STAY AWAY from this provider!

We're paying $120/ month for almost dial up speed. Hughes net will not do anything except ask me to continue to do "Speed tests". I have spent numerous hours on he phone with them trying to resolve our issues and am done. I have 6 months left on our contract (that no one has a copy of) then, will be done with them. I always make a point of telling everyone that I know just how bad Hughes Net really is. I hope that you all do the same.

Don Thompson
Richmond, VA

We have been without service through out the day, starting at 6 am, and will get service back around 6 pm. We have called about this and they told us that they were having problems with their systems due to the storms they were having. Come on, this has been going on for 2 weeks now and i run a business from my home and with the bad service, i am loosing money. We have had HughesNet for 1 year, but if this is the kind of service we are gonna get, we will find another means, even if we have to go back to Dial-up.

After a recent "no service" situation, I understand and sympathize. I would be tempted to just not pay them; however, that would hurt your credit rating. I was told I'd been cut off because I exceeded the Fair Access after the service being down with a recording saying they were sorry for any inconvenience. Next day, they claim I had over 200 MB which again exceeded the allowed amount. Again the following day the same thing happened. So I disconnected their modem and used my phone line instead. Today, It's back on but for how long who knows. I am very dissatisfied with their service! If I had it to do over, I would stick with dialup modem or ANY OTHER SERVICE AVAILABLE!

I've had HughesNet for about a year now. About three months ago the modem lights would go off regularly. I had to disconnect everything and connect it back in a certain order to get the modem to start working. This went on for a couple of months. Finally the modem totally died. It took over a week to get my new modem. When I connected everything I could not access the Internet. After several long conversations I was told I would have to pay $125 to have a technician come out and realign the dish. I'm paying over $90 per month for this service so needless to say I wasn't happy. And as far as mounting the dish on a pole, mentioned in an earlier complaint, I think they do that to everyone. Apparently nobody has an acceptable roof to mount it on.

The only good thing about Hughes.net is you don't have to hear that dumb dial tone. It's WAY slower than dial-up.

Don't waste your money or time with Hughes.net This is absolutely the worst company I've ever had to deal with. If you have any alternative for Internet, go with it. When I started with them 4 yrs ago it was fine. But they have been adding people to the Satmex 5 and Satmex 6 satellites to the point where there is no bandwidth and no one has any speed. If they tell you to "upgrade" your modem for faster download or upload times, don't believe it. I have the HN7000 and it is worse than the DW6000. Now with their FAP you can't even download music or watch videos or you get turned off for 24 hours.

The most recent "crisis" is their email upgrade which was suppose to take one day. Well now its Tuesday April 29 and we've had no email since Friday. Maybe they outsourced the upgrade to India like they do the customer support. Those people don't have a clue. Now, they are switching back to the old email system. What idiots. I live in Central America and have no choice. If you have a choice of providers...DON'T USE HUGHES.NET ... The only good thing about my service is I deal with c-com, a VAR in Canada and they respond to emails and actually do provide "value added".

I live in Belize. I pay 96.25USD (includes 10% sales tax) per month for service which is only slighlty better than dial-up. Dial-up is 52kps here. I have the DW 7000 2 watt satellite. I sell real estate so need to email photos. When purchasing the system, I had great hopes of enhancing my business and was looking forward to getting my work done quickly. NOT!

They steal money off my cc anytime they feel like it over drafting me nonstop after being told to take card off file and never touch it again. They say I'm sorry I can't do anything by a supervisor and what do you know they do it again! Need a attorney!

I connected Hughsnet in November 2009. When I placed the order I was not informed about a contract. I specifically asked if there was one and they stated there was not. The installer arrived while I was not at home and charged over $100.00 for a router that he stated was needed and was not. My room mate unknowingly paid for this un-needed piece of equipment. (SCAM) That next day I checked my checking account and they had debited my account for $449.00 when I called them they said that was the cost of the equipment. I stated that i was not buying but leasing. The installation which was quoted as free with no contract now cost an additional $149.00 instillation and equipment fee for a total of $249.00. Today September 7 2010 I was notified that I had to vacate my rental house. Property was sold. I called Hughsnet was placed on hold for forty-five minuets. When an operator answered she stated that early termination of a contract would result in a $400.00 penalty. I explained that I did not have a contract and she explained that there was nothing that could be done I would be billed. I asked for a supervisor. His accent was horrible and barely understandable. His comment you will be charged period. I have contacted BBB and they stated Hughsnet has a very bad reputation with many complaints. To date I have had my service interrupted many times. I am only allowed 200Mb maximum in a 24 hour period after which the service locks-up. It is only available without interruptions sometimes between 2:00 am and 6:00 am if the 200Mb limit is exceeded you do not have service until twenty-four hours after you exceeded this limit. Tokens are available for $5.00 for each additional 200Mb. If you call customer support you are charged almost $4.00 a minute and they download their updates and charge it to your allotted 200Mb. This results in not having service sometimes for days at a time. I just learned about the corporate number and was informed that I may receive better service with them. I hope this information is helpful in deciding if you want to receive service from this provider. [protected] is the corporate number.

I had big issues with my service. My hughsnet was installed on 6/11/08. I had it shot off on 6/12/08. I was told that I had thirty days to decide if Iwanted it or not. Yea right LIARS! I could disscounted and pat $400, but would be refunded $200 if I shipped and paid for shipping the equipment back.Bull crap.
I spoke to more then one person who kept telling me that they could not doing anything. I then spoke to a supervise, who informed me that the day my service was installed they tried to bill my credit card, which they did not have permission to use. So make a long story short after all this run around I contacted corporate and spoke to a very nice lady named Rebecca. She was the only one willing to fix the issuse for me. The corporate number is [protected]. Calll them with your issuses because you will not get any where with customer service. If we keep passing on this number maybe they will see that they can't keep doing bussiness the way that they are and fix the issuse.Hope this helps.

I had Hughesnet installed March 2008 because I have no other option living in the country.
It cost me $80 a month and is down more than it is up and working. I have called in trouble at least 8 times.
The last time I called, two weeks ago...they determined my problem was my modem. They sent me a new one...I replaced it and it did not work. I was on the phone with 4 different reps for 2 1/2 hours and then, they told me ...
"well...obviously... the problem is the dish. We will have a service man come out but, it will be a service charge. You can ship the modem back to us at your expense". There is absolutely nothing wrong with my dish...it is the modem.
If I had another option for internet, it would be worth the penalty to get rid of this nickle and dime service.

Hughesnet has been a total rip off! Slower than dial-up! And NO support and NO HELP!

I ordered a satellite system thru Hughesnet Corp and ordered their current prom0 package of $0.00 up front, $100.00 rebate, $59.00 per mo. with equipment costs spread out over the two year period of the contract. Guess what? ByTelco evidently submits all paperwork back to HughesNet as "up front install" and they don't put anyone in for promos' The rebate you might ask? They turn them in to all these "PROCESS REBATES AT HOME AND EARN BIG PROFITS; that we all get in our spam mail.

OH, and yes, you guessed it: my bank also called to tell me that I had just been :wacked: for $500.00 plus another $100.00 overdraft charges! I made three emails to HughesNet, six phone calls and talked to every department in the company to no avail. Never mind that here we have another new customer that both we and BuyTelco just FRAUDULENTLY charged and screwed over and, hey lets make this right because the heat is starting to get turned up.
Recourse? I've filed a suit with the Federal Trade Commission, NYState Attorney Generals Office, The Better Business Bureau and a team of attorneys, Remember what we were all taught years ago, but sometimes don't really :get-it" There's strength in numbers because we are the little guys and THEY are the big guys. THEY have the money and lawyers and we don"t. Strength in numbers.

IF any of you out there has still got a set of "Balls" in their pants and wants to join me, let me know! And the next time you see that pretty lady on your TV asking you if you think you can't get high speed internet service--well--think again--get HUGHESNET and your problems will JUST BE STARTING.

I have the same problem ... poor Internet speeds, even after all "up-grades" ... modem (terminal adapter) antennae, service calls, ridiculous "speed tests over various sessions", ... etc. No offers of reduced monthly charge... Pro plan is nearly $70 per month. Horrible for just a little more than a dial up connection speed. I have zero other options as I reside out in the country. No cable, DSL, or ? Satallite connection is it.

I TOTALLY disagree with their claim the PRO plan, which advertises 1000/200, actually averages 600-700/100-150. For them to advertise 1000/200, the average speed needs to be 1000/200. Meaning sometimes speeds OVER 1000/200 MUST be obtained...!

Possibly a "Class Action" law suit is neccessary...

Data limits were never discussed when I signed up. I reached mine in 8 days. They wanted me to 'upgrade' at double the money. I cancelled immediately and now they are billing me for equipment they refuse to pick up. The same installer came and uninstalled the equipment, but said he couldn't take it with him. I am filing in small claims for $1.00 in actaull and $4999.00 in punitive damages for fraud.

Clinton, there is no upload threshold...why are you limiting yourself on the uploading?

"belonged to "Arthur" but got sent to my address and was in my name"

So was the account in your name? or was it in Arthurs name? How could it be both?

You know my mother had hughesnet, and it was just a real big mess. I moved out to a rural area and had no choice but too get it for my business. I'm afraid now of always reaching the red. I can't send back video files i help in creating. Hell, pics are about 5MB and that takes so much of my daily percentage away. I don't even get to send my music files which i remaster for myself and my label CBG Entertainment, from which i have two albums out now. I am working on my third at the moment. but i can only send at night, and then i'm worried i'll go over my limit, so i only send for about four hours and then i have my pc cut off. Thanks, Clinton B. G.

I have HughesNet in the country where DSL or another high speed internet option is unavailable. When I bought the service I was told that I would get 800K downloads and 128k uploads. This is true if I use the internet between 1AM and 7Am. In the afternoon and evening my download speed is about 30k. Dial-up internet gives you this speed and it is much cheaper. Also web response is faster. You don't have to wait forever for the website to respond and begin loading. You also don't get all of the DNS error messages and the others that ocurr so frequently when you try to use Hughesnet at peak times.
It is obvious that HughesNet has over subscribed their satellites and they cannot handle the demand. They are only interested in making money and not serving their customers.

If you have an option, get any other internet service, and you will have less cost and/or problems.

It pisses me off to see Hughesnet commercials on TV telling how great and how fast their service is. THIS IS AN OUTRIGHT LIE!

There is a major flaw with the Fair Access Policy and HughesNet's documentation of this policy.

The policy states:

"What do you recommend I do during the Download Period?
We recommend that you automatically schedule your system updates during the Download Period. We also suggest the use of a download manager software application to assist in the scheduling of large file downloads."

What the major flaw is that Windows System updates do not work this way. They download at any time and only install the updates at the configured time. This can easily be validated by examining the System Event viewer on any Microsoft system.

HughesNet may be the worst company I've ever dealt with (more accurately, the worst company whose executive officers are not yet indicted). Every contact from installation (a local franchise that surcharged us for mileage, claimed the installation was atypical--which it most certainly was not-- and added an unauthorized and unneeded booster) to technical support (some chap in India who calls himself Kevin and whose apparent role is to persuade customers that the problem is in the original hardware, which requires a service call) to customer care (a voicemail menu that either puts you into an automated billing queue or transfers you to Kevin) has been a nightmare. Unfortunately, out here in the mountains of New Mexico we can't get cable access, and the only satellite competitors do not permit customers to shut off service for part of the year, which is what keeps HughesNet in business in an area where most customers are vacation homeowners.

It may also be relevant that the credit card we used exclusively for HughesNet business had fraudulant charges posted with businesses in the Baltimore area.

Yea Hughes.net tried to get me to sign up in Georgia with a $100 sign up fee & a $100 a mo. service fee. I already have direct tv so i didn't want another dish, I recommend anyone in GA not to sign up with HughesNet. It's a trap! Get AT&T for $35 a mo. or Verison(I think they all are liars! The speed is no different on any of them, it's your computer!)

Hughes.net came out to install our internet service, which was supposed to be 69.99/month, and the equipment was free.That was the deal.
Then I got a bill for $488.00 + for the equipment ! I called God only knows how many times to them, to billing,which
is in a foreign country. They told me numerous times it would be resolved.
Then came the next bill, same thing. Keep in mind this is at a residence still under construction, and we aren't even
connected to their service yet.
THIS COMPANY IS THE BIGGEST FRAUD EVER !
DO NOT DO BUSINESS WITH THEM!

I agree Hughesnet is a ripoff. Being a home user they said download speeds were around 500-700kb/sec, but in reality the actual transfer rate is around 100kb/sec, and can be as slow as 25kb/sec. When you go over your download limit they say your bandwidth is reduced, but you can still browse. My average browseing rate when over the limit is 0.8kb/sec. This "service" is also three time more expensive than dsl.

This is typical and my heart goes out to you. The only thing worse would be if you had signed up for AT&T Sierra WiFi. You would want to check yourself in to the nearest mental hospital. It is a George Bush's fault because of lack of regulation. These companies do any thing they want because they know they can get away with it. This is reason 1001 why the rest of the world hates us. Capitalism rules and morals and ethics are a thing of the past, much less fear of the law.

I am furious with hughesnet. For the last 4 days I have been working with Hughesnet technical service to diagnose my problem with slow speed. I have found that during normal hours my speeds are as slow as 60 kbps. I have now been told that the speeds advertised are not promised and that my service is slow because of high service volumes. I called back to Hughes pretending to be a prospective new customer and was told that speeds would be about 2 mbps. I was told that was the speed for the basic plan. I asked the salesman about speed during peak hours and was told that It would always be that fast. I then told him I was already a customer and that my speeds were about 50 to 60 for download. He quickly changed his tone and said that speeds were not guaranteed. I told him that he just had guaranteed them and that I thought Hughes net was guilty of false advertising. One service technician told me I should expect speeds of 500 to 750 kbps during off peak times and no less than 250 kbps during peak usage. This speed of 250 kbps would be fantastic if I could just get it. They also told me I might be able to get more speed if I upgraded to the next plan but when I questioned them they said again that speeds could not be guaranteed. Their fair access policy says they will reduce down to dial up if they exceed the limit in this policy but I have checked and have not exceeded the limit yet I am still being reduced to dialup speeds. I think they should be the target of a class action suit for false advertising. I also believe that they give new customers full bandwidth for the first few months so they will tell their friends and then start to reduce bandwith until they have you down to dialup. If I had just signed up for the service and only got 60 kbps

No help at all working with customers when not getting Hughs net internet will not help ..just keeps me stringing along 1 month and 7 to 10 call for help.. and wont let me out of my contract .. for service that i get 1/2 the time and are charging $500... yes i said $500. to get out of a service that doesnt work Rotten .. Rotten just another way of getting over so they can make $$$$

I order internet service from your company and it never worked I received some of my money back but you're charging me for installation when I was told it would be no charge for the installation this was a very bad experience for me with a internet company I want my money back for the installation as well you told me the installation was free yet you charged me for it unbelievable my name is Antonio Mobley my phone number is [protected] I would like to speak to someone about this asap thank you

Hughesnet is unfortunately not the best internet to go with :( i too was suckered into getting this isp. I went from an isp that allowed me to stream videos without worry of losing data, to constantly checking a gauge. and what's with the extra data after 2:00 am to 6:00 am? that is so inconvenient due to the fact that not everyone can be up at 2:00 am (although i'm sure there are folks who are) it seems unreasonable. Hughesnet is unreasonable. I can't play multiplayer online with Hughesnet. I have to watch how much data I use. Hughesnet is a lame cellphone contract wired to your roof. Please get with the times Hughesnet, you are a detriment in the guise of a convenience. A wolf in sheep's clothing. I'd at least like to cancel without having to pay $300-$500 range...sheesh. Highway robbery! -_-

we pay alot for this service and cannot get on line as quick as dialup

I mailed my payment in 11 days ago and they have shut my internet off except to their site.

The system sucks, outrageous pricing, fap sucks, rebate is a scam. Need a class action lawsuit!

Hughes net is horrible! We mostly surf the web and occasionally when we need to download, the FAP is put on us for not 8-12 hours like they say, but at least 24. I checked our usage and we purposely shut our computer off and unplug the connection every night. It's funny that there will be usage when we are asleep. It can be 24 minutes or 30 minutes, but noone is at the computer because it's off and unplugged from the internet. Sounds like something fishy is going on.

The latest rip with hughes is they email you offering you the the latest modem and when you don't response they shut you down and say you need to get the new dw7000 and will give it to you for free if you sign up for two more years. I don't want it and further more Lately I only get 4 or 5 days a week of good internet speed
the rest of the week I might as well have dial up. And lets not forget the poor english speaking folks from billing or tech support who blame the weather for everything. Good bye hughes, hello clear wire!

Yes, I would love to have a class action lawsuit, start with the UCC Uniform Commercial Code, Truth in advertising, and continue with how hughes net has abdicated their responsibility to their customers by only providing support where english is not a primary language.

hughes net is perhaps the worst service provider I have ever seen

I love on the commercial when that red-headed [censored] says, "it's freed up alot of my time".

Count me in for the class action if any one goes that route!

Just got my HughesNet hooked up 7/23/08, I wished I did more checking It is slower than the dail up I had. Lucky I have 30 day trail I only lose about $200 for the installation. If you thinking about HughesNet you better do some checking first Wish I had.
Dan

I have contacted Hughes Net at least 12 or more times since September 2, 2017 about how slow my internet is. I keep getting the same run around. They want me to turn off all things that are connected to internet. I have done this twice and then run a speed test. It did not improve anything. It is very time consuming these things they have you do. I record time, date, server for speed test, download speed and upload speed. Almost every day between the hours 5pm to midnight the download speeds are 0.1 or lower. At midnight the speeds do increase. But some days they never get over 2.0mbps. I also have a hard time hearing and most of the time I can not understand what they are saying when I call. Also the computer that I do download speeds I on is hard wired into the modem.

I constantly "exceed" my limit, even when I have been online for a very short time. I have to keep restoring tokens for $5 per shot. Why can I have two satellite signal high def TVs running all day and never have an extra charge? I believe that Hughes Net is scamming me because there is presently no cable in our area. I would welcome the opportunity to participate in a lawsuit.

First of all i think I should start of with say NEVER PURCHASE HUGHESNET! I have had Hughesnet for about two years now. The only reason I have not canceled it is because in my area it is the only service besides dial-up that is available. Sometimes I think dial-up would be better. First of all the biggest problem is the unreliability ,the internet will stop working or it will become very slow for weeks at a time. Second of all the customer service is extremely poor. They do nothing to help except say, "keep a record of the speeds over the next three days" and then when you call back they say to do something else for the next three days. Another customer service problem is that it is EXTREMELY hard to understand the reps, between strong accents and poor phone lines it is almost impossible to understand them. Next but certainly not last is the Fair Access Policy (FAP). The FAP limits the amount of download and uploading that can be done. For my plan which it the Pro Plan I can only download 375MB and on the Basic Plan you can only download 200MB. After The FAP is exceeded the download speeds will be reduced to around 56K(dial-up) and sometimes slower for 24 hours. The next problem is that i cannot play online games or use xbox live without there being a massive amount of delay(lag) which makes it impossible to play. But this could possibly be excused since satillite internet is know to have lots of lag. Now for my current issue that i am dealing with right now. About three weeks ago my download speed dropped of to about 2KB/s which made internet browsing almost impossible. So I called customer service and they goofed around and have yet to resolve any thing. So for the past three weeks i have had virtually no internet. But i have called at least five times over the last three weeks. one week ago i was escalated to the third level of tech support and they where supposed to contact me within two days. One week later still no call. So i call back( 0n hold as I type this) and they have told me that they will try to call in the next day. So the reason i am so mad now is because i am pay $89 dollars a month for 5KB/s.

Hughesnet has been scamming me for over 5 months now During the day time i recieve speeds anywhere from below 1kbps to 20kbps usually being below 1kbps, it goes so slow i can't even use the internet, at this rate whats the point of having a fap if it isnt even possible to download 420megs in a day. But once the moment it hits 12 am it starts going up to like 180kbps speeds for download and it is like this everyday personally i think some illegal activity is going on here, and that the FCC should be looking into this.

I am currently using Hughes net. It sucks big time. Almost as slow as dial up. Rationing internet is illegal, right? So, can't we sue them? Somebody should really look into this. I don't have extensive legal knowledge so if there's anybody out there who knows this stuff, could you help all of us Hughes net scamees?

THIS ###ING BLOWS! BIGGEST SCAM I HAVE EVER SEEN/HEARD OF. SEVERAL TIMES I HAVE CAME HOME AFTER SCHOOL, WHEN NO1 WAS HOME, AND I FOUND OUT "fair acess policy threshold exceeded" ###. I WANT 2 FIND OUT WHERE THE PRESIDENT OF THIS SCAM LIVES, GRAB A BASEBALL BAT, AND BEAT THE ###ING ### OUT OF HIM. 1st of all.. wtf is fair acess policy? its not like theres some kind of limit on how much internet there is floating around out there... its not like it runs out... SO GIVE ME MY ###ING INTERNET AND STOP STEALING MY ###ING MONEY! and 1st of all... GET SOME TECH SUPPORT OTHER THAN TOWEL HEADS IN INDIA! not 2 mention.. they come up with "american" names EVERY CALL. BUT the only positive thing about this web provider, and probabally the reason y this is "the best alternative" is because THEY ARE THE BEST 2 PRANK PHONE CALL. THEY HAVE GIVEN ME LAUGHTER AND INSAINITY AT THE SAME TIME! getting back 2 the whole hughes net=scam... THIS IS ### AND GO DIE!

I'm not sure if these numbers are valid anymore because Hughes rotates them on a weekly basis (why are they trying to hide?) These might still be the phone numbers for Hughesnet technical support in Florida (tier 3) where English is spoken. One is only referred here after dealing with India.
They will probably ask for a case number or for you to dial another access code. If you get a live person tell them you have no case number but demand help you can understand.
If the automated system asks for an access number they're here at the end of the numbers. These may no longer work but they're free calls and they used to work at least at one time. They could rotate back in next week too. Try both access numbers with both phone numbers.
[protected]
[protected]
access codes: 298715 and 298729
Hope they still work. Good Luck. This is no way to run a business.

Every since that new modem HN7000S, I have had nothing but problems. My old model worked fine, the old direcway one. They told me I would receive no tech support, If I didn't have the new one. So in the mail came my modem. I was excited about all this new speed they kept talking about. I had nothing but problems. No internet service no e-mail, nothing. I had to buy 2 new cables I received 2 more modems. I had to pay to get a tech to look at it- 125.00...The tech person couldn't fix it. So now I have to jiggle a wire, everytime I want to get on the computer, that is slow as you know what. I can't download anything, I can't send any pictures to my smugmug account. I can't watch any videos. A 2 minute video takes 15 min. to see. By that time, I am so pissed off I can't stand it. Now I have to wait 2 yrs. or I will be charged 300$ to close my account. I can't wait to get rid of hughesnet, I hate it. Oh, and I love those people I talk to at tech support. Can't understand a word they say! I had to bump up a plan on my phone bill, because I went over on my minutes. Hughes. net sucks.

Couldn't agree any more. So today I call and ask them for help setting up my new modem that we had to lock into another year thing for! First off i get someone who bearly knows a damn lick of english and he talks to me for 2 hours and get nothing done! by this point i'm getting pissed because there is no way it should take this long and he transfers me to some other person he tells me to do a bunch of other stuff and gets me no wear as well and he speaks even worse english than the person before. At the end he tells me we have to pay 125 dollars for them to come out and fix the dish but there is no problem with the dish it works fine on my old modem and if it needs to be fixed why and the hell would they charge us 125. It's there fault it doesn't work and I can't speak to someone who knows english. If they don't come out here and fix it i will have them shove this new modem up there ### and the 1 year agreement and cancel our subscription and if we have to take this to court so be it..

I am in total agreement with this person who wrote this. We live in the country in Montana and were told Hughesnet was the only game in town. I called tonight to complain of the many hours that I cannot access my computer and was told (by someone in the PHILIPPINES) that I was being punished due to using more mega bites or whatever they call it... I just found out about the "FAIR USE POLICY' and asked them if they were serious? She said it was in my contract and I told her please send me a contract so I can read it, she said I can get it on the internet! I told her, "no I cannot get it on internet because I cannot access it at the moment that is why I was calling!"
Also, we pay $90.00 a month for this lousy internet service, cannot talk to anyone in the USA and can't understand what they are saying half the time. We tried to cancel them after we had the service a couple of months and they sent us a bill for over $800.00 for early termination! I reinstated the service just because I did not want that $800.00 looming over my head. They said it was in my contract, but I never signed a contract because if I had one to read, I would have never gone with Hughesnet... I have asked then several times for a contract to be sent to me, but they tell me to go to Hughesnet customer care online... Online, when I am being punished and cannot use any more time on the internet. They are a ripe off company, horrible service, lousy customer service and they overcharge for their so called internet service. My neighbor has dial up and pays $9.99 a month and has better internet service and access than we do. I will be filing a complaint with the Better Business Bureau as soon as I can get the forms, but gee, can't right now, I am being punished for using over the amount allocated to us for downloads, which includes emails! They told me to use it between 5-6 pm... I told the person on the other end of the line, I am at work and do not get home until after 7pm and I cannot always use the internet because I cannot get ONLINE! THIS IS HIGHWAY ROBBERY AND NEEDS TO BE STOPPED!

I think it's absurd when a company doesn't provide a service and yet, won't refund your money for it. If your phone is out for 4 days, the phone company will give you credit for the 4 days. Someone needs to do something about this and the poor service. There are no fast downloads. I would have been better off sticking with my dial up servcie! I do plan on writing the FTC who regulates these companies...I hope others will follow suit.

I agree with you I have the big busssiness pkg and I cant get even close to the speed that they advertise I pay 188.00 per month for virtualy nothing

I posted the Jan 4, 2008 post and agree with you. Luckly my contract is up as I used the service starting from 2004. I am switching to Verizon wireless broadband [with an aftermarket external antenna] which has a 5GB monthly limit by no daily limit which will be much better for me. (Be careful with verizon because if you go over you may need to pay a termination fee... but at least you can get your full 5GB at high speed with out the slow speed fraud hughes net provides.)

I suggest you file a complaint at:
www.ftc.gov
and (thanks to Jim Smith's post on Jan 17th 2008) at: http://www.oag.state.md.us/Consumer/complaint.htm...

File a complaint with the Federal Trade Commission. I did file one. If we all stand together and file a complaint just maybe it will help. Just call 1-877-ftc-help or www.ftc.gov

File a complaint with the Federal Trade Commission. I file one. If we all stand together and file complaints just maybe it will help. Just call 1-877-ftc-help or www.ftc.gov

HughesNet is full of ### and has been since they started using VSATs in 1997
HughesNet is full of ### and has been since they started using VSATs in 1997

"fair" access policy is not fair. You are entitled to receive EXACTLY what you pay for.
"fair" access policy is not fair. You are entitled to receive EXACTLY what you pay for.
"fair" access policy is not fair. You are entitled to receive EXACTLY what you pay for.

File in small claims court. Bring PAPER proof: contracts, communications, transactions

I purchased HughNet Internet service because of their television ads. I live in a rural area and only have access to dial-up service. The advertisement never told anyone that you would be limited to only a few megabytes per day and after that you have to purchase "TOKENS" in order to use this service. They did not tell me about this until after my little 200 Megabytes had been used up one week or less after purchasing their service. This is deceptive practice and should be stopped now. I intend to contact the President of the United States about this as well as my elected officials. They want everyone to have high speed internet service, but HughNet has turned it into a scam for their own profit. I am extremely upset and sent them an email without a reply from them. Ok. Its on >>>>>>

I purchased HughNet Internet service because of their television ads. I live in a rural area and only have access to dial-up service. The advertisement never told anyone that you would be limited to only a few megabytes per day and after that you have to purchase "TOKENS" in order to use this service. They did not tell me about this until after my little 200 Megabytes had been used up one week or less after purchasing their service. This is deceptive practice and should be stopped now. I intend to contact the President of the United States about this as well as my elected officials. They want everyone to have high speed internet service, but HughNet has turned it into a scam for their own profit. I am extremely upset and sent them an email without a reply from them. Ok. Its on >>>>>>

I did file a complaint with the FCC last night. I am waiting for a response. Don't worry, I am writing President Obama also. I figure he will download it to someone else, but I am not giving up. Thanks Molliewollie

http://www.druginjurylawyerblog.com/2017/09/pbm_files_class_action_against.html

HugnesNet Class Action Lawsuit!

Check out what I posted it will help you or anyone else get out of your contract with hughesnet.

Hughesnet Internet Service — contract and slow internet speeds

Yes, we are a CAPTIVE customer here. I am pretty sure as questionable at times our cell phone reception out here used to be, and how often our phone lines had too much static to hold a download of government documents, I sometimes wish we hadn't signed a contract with the only pirate in the business of internet. The Hughsnet folks.

I'm now looking into hooking up my cell phone to the computer as I am sure it's alot better and cheaper to maintain (cost $325 to repair the system this time). Yes, two years and five service calls I have HAD it with this pathetic excuse for a satellite company.

Now after three weeks of phone calls and shipment of parts, and finally a tech, I find the final JOKE! I apparently use the computer TOO MUCH and I am an "orange" after only one week of service! Yes, can't get the pages up for FIVE MINUTES at a time, if it goes through at all. Which means these folks clearly have TOO MANY CUSTOMERS on their satellite and rather than not take on more customers after last months fiasco with one of the satellites, they are making the situation worse and worse.

Orange means I guess my "service" is a sad illusion, and Hughes is claiming I'm 'greedy' for service in their explanation. No, no viruses, not downloading huge files, but I DO have a company who has techs that think if the internet is running for five minutes, and SHUTS DOWN before they fill out the paperwork, then they have done their job. The tech told ME I had to get another service call or wait til it came back on (it didn't, turned out the equipment installed was bad). The SAME tech told his office I needed a pole (so the satellite dish could sit lower so I would DEFINITELY not get service as I live in a remote area with trees). Yup, I refused to pay 200 more for what sounded like nonsense and came to be determined as nonsense. I was mislead to believe a pole would be taller than my house. But what do you expect from a tech that won't admit he didn't install the system to WORK.

Yes, I told the Hughs folks NOT to send the same brain dead tech who installed the nonworking system, and they did anyhow,... over and over again. Finally the system was...working! Yes, they had to send someone other than a guy who only knows how to install TV satellite systems! Guess two way was too much for a dish network installer to comprehend, but WHo CARES if the customer has no internet if the dish is sitting where its supposed to and he can fill out the paper fast enough to get out of the house before the signal DROPS again because it isn't done right.

Cable company says we're too remote. Basicly I'd say if you live in a remote region, save yourself a TON of aggravation, about a grand in repairs and set up fees in less than two years, not counting the 70 a month, and just get a cell phone with a cord hookup. Bet the service will be MUCH FASTER.

ANYONE KNOW WHO THE LEGAL DEPARTMENT IS? I am interesting in seeing if I can get more than ONE WAY COMMUNICATION ("...the system sucks... Tech: "Why no, it's just the weather." ) Maybe dates and excess fees (200 for a modem after six months of use) can be INTELLIGENTLY discussed in a court of law. Does anyone know the address to their legal department so my credit isn't screwed up by these con artists? I really need to either get them to credit me for the poor service and their chance to FIX the problem, or to be let out of the last onths of this contract I hold.

That was true and funny i have hughesnet too it s*cks.