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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Hughes reviews & complaints 636

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J
3:14 pm EST

Hughes refusing to acknowledge payment

My account number is DSS10026742. On October 2, 2015 I went on the website and attempted to make a payment with the debit card in my name(Jacquelyn Sharp) My bank declined that payment because of previous problems with Hughesnet and my debit card. I then made a payment successfully with a debit card in my husbands name (Leon Sharp). The little box there for you to put a check mark in to store for future use was NOT Checked. I made darn sure of it because of the many, many problems I had had previously with Hughesnet. Despite this fact on October 3, 2015 Hughesnet went right ahead and collected money from my account anyway with my husbands debit card. That issue in itself has been resolved. I had been given 2 credits and only 1 of them has been applied.There should be a credit there for my December payment. At the same time, Hughesnet employees keep trying to tell me I still owe for back in October and I do not. They keep saying I owe because of the 1 payment that was in fact declined on that day, however they are refusing to recognize payment that was made on the same day with my husbands debit card. I had one Hughesnet employee tell me to send in a bank statement from October 1 through November 5th. I had Navy Federal Credit Union fax this information back the first part of this month. It was a 15 page bank statement. I kept being told it was not received. I need this issue fixed or taken care of I might add I never had a problem with Hughesnet and for the most part been a satisfied customer since becoming a member in 2008. Since I made the switch to the Gen 4 I have had nothing but problems with Hughesnet and been dissatisfied for the most part. Also just for your info. Navy Federal Credit Union will be making all of my future payments. PLease help me get this matter resolved . Thank you in advance for putting your attention to this matter. Jacquelyn Sharp (Jacque) [protected].

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Update by Jacque M. Sharp
Dec 30, 2015 3:17 pm EST

My attitude toward this complaint. I should not even be having to do this because this matter should have already been fixed. I want it fixed immediately.

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R
10:34 am EST

Hughes being charged for disconnecting

They were to send me a box to return my materials, in order to get a refund. 1. They seem incapable of getting me a box after 4 tries. if you Google map my address= my house is right there. 2. They expect me to crawl onto a roof of a house I no longer live in and don't know the occupants. Once on top, of the roof, I am to dismantle the satellite and remove the 1 piece they want off the satellite. Then place it in the box, which I still do not have, with several other pieces. If I fall off or get shot, will they pay my medical bills?

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Johnathan brown
, US
Jun 23, 2019 7:07 pm EDT

Every time when I trying to download something it always pop up

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Tangalia Brady
, US
May 05, 2019 8:47 am EDT

spoke with April supervisor) on 04/22/19 due to representative stated I owed for the month and debited my card, while I did not owe . I was told they could refund monies but would be 45 days . then she stated that they could not refund at all. I received a bill for $4.00+ today and was informed that it could be for taxes or something else, etc...

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Melissa Bass
, US
Apr 15, 2019 10:13 pm EDT

They got me paying for a bank reversal...SOMETHING I HAVE NO DAMN CONTROL OVER. I LEFT THEM AND CAME BACK LIKE A DUMMY

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R
1:13 pm EST

Hughes internet service

I'm waiting to see Hughes network having to pay us customers back a lot of money for there Fraudulent service this company needs to have a class action suit against them for false advertising. this is the worst service for Internet that I have had for well since the Internet. They throttle the speed to charge us more money and the speed is even slower there a poor excuse you better off not even bothering to sign up its just a total rip off.

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R
3:26 pm EST

Hughes internet service

hughesnet first of all deceives you into believing they provide fast internet then they expect you to settle for crap data usage charges so you are not allowed to watch anything in HD netflix will use your monthly usage in one day .then they say its your fault for surfing anything on youtube and you better hope your not using high resolution. I finally think I'm done with these guys and the customer service rep says "we will send you your final bill instead they automatically take out of my account for their early bogus termination fees . causing a overdraft charge to me . now two months later they send a $214.00 bill stating that i never sent their transmitter that is located on the dish, that is located on my roof. do they expect elderly or physically handicapped people to climb on their roof to recover their equipment .Cant seem to make this rip off artist of a company to get off my back .Truely this company needs to be stopped

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5:36 pm EST

Hughes over draft charge they caused

i have had to deal with this company a few times, but this time no satisfaction with outcome. i was told that my bill was 61.98. today i got a card from my bank saying i was overdrawn. found out it was hughesnet that had taken out an extra 10.00 from my account. hughes never contacted me before they did this, just did it, they has no authorization from me to do that., since i was told the bill was 61.98 which i paid. then today iFOUND out they took out the extra 10.00, which they said i owed them. argued with them for almost 2hrs, was told they will take 20.00 off my bill for 12months, which is great, but they refuse to pay the bank over-charge fee of 37.00. why should i have to pay the over-charge fee when WHEN THEY MADE THE MISTAKE. I AM 70YRS OLD, LIVING ON A FIXED INCOME AND CANNOT AFFORD THE EXTRA CHARGES. I WAS GIVEN A CASE # OF [protected]. MY NAME IS DAVID E SANSEVERO MY SANS # IS DSS8956690 my phone number is [protected]

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Amy Collier
Huddleston, US
Jun 03, 2016 8:27 am EDT
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This is the worst company i have ever done business with, they are rechargng me for a payment i made 4motnhs ago, saying that 3months after the payment was taking from my checking account that the bank reversed the payment.
my bank faxed them 3months of bank statments to prove that every month the payment was taking from my account and no credits from them ever to prove that no reversal has ever been made. that wasnt good enough for hughesnet and now they claming that a payment was never recieved. What more proof do they need!

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msbus205
, US
Dec 28, 2015 12:12 pm EST

I experienced the same thing with Hughes net. They charged my account illegally and promised a credit if I was to cancel my services. I'm sure they were well aware that would be the outcome. After talking with them for about two hours, I was told there was nothing they could do to refund the charges but I could receive a credit and if I canceled before another month of charges, that I would be refunded. After canceling and expecting my refund of charges that were illegally charged to my account, I was told that I could not receive a refund. I am furious and they should not be able to continue ripping off customers. Completely illegal! I will and hope that others will take a stand and take legal action.

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M
6:07 pm EST
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Hughes discontinued hughesnet

Discontinued using horrid HughesNet over 3 months ago... Paid in full... Had to even pay to send back their radio transmitter (which was supposed to come to me in a free send back ups box _never did) Now they are still charging me even though I no longer live at the address where I was using that service and they reported ME To a credit agency... Totally wrong... Never Ever sign in for this service... You will be plagued with lower than dial up and having to call in all the time to get so called technical help... and I was paying the highest tier to get the best I could... DONT DO IT ! RIP OFF some so called government protection agency should fine the crap out of this so called Corporation... This end of service was noted and sent to me on an email... I was diligent and sent the payment to them to close the account. I waited for the box they said they were sending me but since I was moving I had to pay to send their equipment to them. This occurred In July of 2015 and is ongoing nightmare to this day. I would like the company to reimburse me for the overage charge they sent to the credit agency and take my name off... and I would like to be reimbursed for having to send back the radio transmitter and modem... DSS5877155 n Jul 28, 2015, at 12:33 PM, [protected]@hns.com wrote: This is an email confirmation that your HughesNet account ending with xxxxxx7155 has been closed. Your final Invoice has been generated. For your convenience, you may view your invoice and make payment using this website: http://customercare.myhughesnet.com and click View/Pay My Bill Without Logging In. You will need your account number and zip code to access the website. If you would like to reactivate your service, please contact us within 45 days.

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R
5:59 pm EST

Hughes I was given a lot of credits:

Arthur R. KAISER Jr. ORDER number: 9393825 site account (SAN):DSS33413612 date of order: 10/14/2015 amount collected at time of Order: $0.00 Hughes net service 3-month credit: express repair credit: service credit: Hughes net equipment Credit.. I did not reave a bill, I told the lady that would like to pay mouthy bill with a check. She seed the amount would be on Hughes NET Web Site. I could not find my bill.I Could for help, then every thing change. now I paying for equipment. Im Not sure what else. please help, Arthur

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R
3:55 pm EDT

Hughes billing

Today 10/19/2015 hughesnet is going to charge me a second time for canceling/ moving my address. I swear these people are so incompetent they are criminals and thieves just so they can get another buck. Do not buy hughesnet services unless you want to get robbed! I am so pissed right now I cannot describe the details of their stupidity. Refund, that is joke.

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9:54 pm EDT

Hughes billing policy

They billed me for 1 month service in advance. On the 4th day, I asked to cancel... they said no refunds. So I said ok, reduce my bill, then they said ok. I just auto paid my 30 day bill today for $194... They said the bill I paid for 30 days service will not be refunded. So for 4 days of service, I paid $194 with no refunds nor to use as a credit towards my Early Termination Fee. It's all their money even tho I only used 4 days. Once billed and auto paid, no refunds are issued if you disconnect. They will apply the credit to a future bill if I have one. But they will not refund, nor apply it to the Ealry Termination fee which is no $190. Lost money. Bad billing policy! K R Clay

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R
2:20 am EDT

Hughes fraud, terrible service, unethical behaviour

I inquired about their service over the phone because I had moved out into the middle of nowhere, like most people who inquire about their service. The sales tech told me on the phone that, while they do throttle connections after a certain data limit is exceeded, since I got the highest tier plan they offer, my speeds should never fall below 7 Mbps, even while being throttled. Being a cord cutter, I stressed multiple times that I do everything on the internet, from gaming, large file downloads, and pretty much watch Netflix for 15 hours a day between all the people in my household. The sales person confirmed many times that my connection would be fine for everything I do and that my speeds would never fall below 7 Mbps, even if I were throttled. I signed up with HughesNet. The first month went by fine, albeit laggy as heck (my ping would shoot up to around 2600 quite frequently). I used the internet like I normally do with no drawbacks. It was great. So, for the entire time I was able to cancel my account, their "trial period", my internet usage was not metered, monitored, or penalized for over-use. I was mislead into believing that my internet service was truly un-metered. I even checked on their website multiple times over the course of the first month and at no point did my internet usage decrease. All of this to mislead me about their fair access policy and how slow my speeds would actually be with my level of usage. Eight days into my billing cycle, subsequently also after the "trial period" has ended. I begin getting speeds of 80 Kbps. I immediately get on the phone with tech support to find out why I'm getting almost dial-up levels of speed. I am then informed about their Fair Access Policy and how, after exceeding my allotment of data (50 gigs) I was placed into this permanent shame-zone of absolutely unusable internet. So, now that my trial period was over, my usage was being monitored and heavily penalized. I informed the sales tech that I had their highest tier package and that I was informed by the sales team that I my speeds should never fall below 7 Mbps, even while being throttled. He then told me, word for word "I cannot speak for what the sales team told you, but your current connection speeds (100 Kbps) is the speed you are supposed to have while under the FAP (being throttled)." I was outright lied to by the sales team just so they could close the deal. Had the sales person told me the speeds I would actually receive I would never have bought HughesNet. I was furious.I immediately told the tech I wished to close my account because there was another ISP in my area (That is literally 5 times more expensive for half the speed, but no "FAP" or data limits). I was then, much to my surprise, notified that I would be liable for over $500 worth of fees for cancelling my contract. This was surprising news to me. At no point in this was I ever informed of a contract. At no point had I ever signed a contract. And yet, I am now informed that I had apparently agreed to it in some form and was bound by it. I was also informed that both the Fair Access Policy and the User Agreement are plainly available on their website, which I had absolutely no accesses to or knowledge of prior to having their service. I requested a copy of my contract, with MY signature on it, and a copy of the recordings with the sales tech to prove that at no time had I agreed to a contract and that I was also lead into this service under false pretenses. I was denied on both accounts.

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1:20 pm EDT
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Hughes internet service

After being with HughesNet for 1 year and 10 months, they charged me $110 cancellation fee because I got out of the military and was relocating to an apartment building that won't allow satellite. Before moving, I packaged up all of their equipment myself and mailed it off. On September 21, 2015, I was charged $213 by HughesNet for not returning the radio transmitter.

When I called about the charge, the customer service rep was very rude. I told her that I was not told anything about this radio transmitter which is apparently part of the satellite unit. When I called to cancel, they told me to leave the satellite unit alone. They did not tell me to get the radio transmitter off, what it looks like, how to do it, etc. A service technician is the one who set it all up, I didn't know what all of the parts were, and they certainly didn't explain it to me.

The customer service rep asked me if I had someone who could go to the house and get it for me and send it off. That is not an option. That house was rented and is now probably rented to someone else, and I no longer know anyone in that area. I told her that I wasn't aware of the radio transmitter and her reply was "well you could have asked." How am I supposed to ask about something, if I don't know there is something to ask about?

So now, after almost two years of a terrible internet provider, with multiple problems, horrible technical support and rude customer service, I am out $213 because of a piece of equipment they told me not to touch.

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3:29 pm EDT
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Hughes mover program is is big fat lie

On 10 Sept 2015 I reactivated my hughesnet service I had been with them since June of 2015. I moved to a new location and talked to Hughes oh you want be charged for the move. I brought the modem and the satellite dish and cable like I was told to do. The hughesnet tech person arrives refused to used the old modem I have new one for you can keep the old one. What am going to do with their modem? Satellite dish is sitting outside all he has to is put the dish on a already existing pole with about 5inches of his pole three shrews pole is set up. I knew I was being charged for the service came that out to be around 61.00 dollars which I put on my credit card ending in 9763. I checked my USAA bank account today 17 Sept.2015 I find hughesnet charged my debit card 388.00 dollars. Debit card ending in 3335. I think this is fraud the moving program all they do charge you more money. If not refunded any money I will cancel this service. I will live in the stone age before I give 600.00 to directv and hughesnet 388.00 dollars again, this a TV and Internet service not rent, housing or food. This country is in sad shape if we are proud we are gouging people this kind of money.

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12:00 am EDT
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Hughes internet service and misleading information

I am very displeased with Hughes Net service. I was mislead from the start. I informed the sales person when I called and inquired about ordering the service that a former person who had lived at my residence had their service because the satellite and pole still remained as did the wires coming into the house. I was told " Oh that's outdated, will need to be replaced. It was not replaced in fact the man that installed the service used what was here, however I was charged for installation. I was quoted a 99 activation fee, by the time it was all done I paid 188.00. I asked several questions before ordering the service, such as I do online classes, as does my daughter, we watch a lot of Netflix and I have a home phone system that runs off the internet. The sales person informed me that all that would run, and never once mentioned anything about GB or limits. I was able to log on 2 days of my first service, and then I was throttled. I called to ask what that meant, I was told "You used up your GB allowance". I was also not informed that I would have to purchase a separate Belkin modem for Wi-Fi. I was also charged another 13.95 the following day after I paid the 188, and when I asked about it, the person who did not speak very good English could not tell me right away what it was, and about 10 minutes into the conversation and me being persistent as to why my account was taped into again the next day, he finally said "Oh that was taxes"? I have to restart the modem on a daily bases and several times to get it to work, and then I cannot access my classes for live feed due to being throttled the next day after paying my second payment of $74.00 for the month. When I called to ask about it I was once again told. "Oh you have used your limit for the month"! Seriously! I used it up in one day. I keep track of it and it never reset it stayed throttle and is still throttled now. I think it is unfair and a rip off to pay that much for a service that you use up in one day. If a person pays that much the service should be available for the whole month. I cannot believe they get by with this crap! I refuse to upgrade anymore and pay even more or buy tokens. Seriously are they an arcade? We cannot watch Netflix, and I told the service rep this, so how did my GB get used up in one day. He informed me my school live streaming used it up.
I am just very, very, disappointed in this service, and I feel something should be done.

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Tyler Rogan
, US
Aug 09, 2016 12:13 pm EDT

Hughesnet is terrible. I suggest everyone boycott them until they provide sane amounts of bandwidth. When they had a tech come install are system he quoted me $188 for the installation. I told him no, on the phone I was told installation would be free. He said installations are never free. I told him to pack up and leave. He came back and did the installation for free. They didn't inform us that we would have to lease a modem either, but I expected as much as I have dealt with comcast and att who both pull similar stunts. For about $100 a month you can get 15gbs of bandwidth. Of course this comes with bonus bandwidth, but it is pretty useless as you have to be awake between 2am and 8am.

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R
1:40 pm EDT

Hughes your as fast as ice melting in the winter time

I just read a lot of your complaints. They are all so right, now I have been with them for 3 months called everybody and there mother to fix the problem. No help. Now it is going to cost me 355 to cancel there services. They told me it was my computer then they told me. I had to replace my computer. But I will say it t does work from 2 to 8 in the morning. Yes 2am to 8am then it is gone. I have had enough of the games Hughes is playing with us. Now it is time to go to the better business Bureau to fix this. I am so done.

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3:09 pm EDT

Hughes horrible service, over charged

Had internet installed in July of 2015, we have had nothing but awful wifi service, cannot connect, cannot download, basically paying for a service we cannot use. When calling to cancel the service as an unsatisfied customer on 08/20/2015 the rep on the phone was rude and argumentative with me. I never signed a paper saying we agreed to any contract, such as an early termination fee of $400. Our first month of service we were over charged nearly 50 dollars and not refunded. We were never explained the refund process, so never received our refund after installation. This company is a scam and completely gets over on all of their customers.

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8:18 pm EDT
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Hughes deceptive business practices

HughesNet has repeatedly taken unauthorized payments from my checking account. The first time they removed funds from my account I called and notified them that I had not signed up for autodrafts and under no circumstances were they to ever auto draft my account again. The customer service rep informed me that I would be put on paper invoice billing, which was fine with me. I rec'd my first paper bill and noted a $5.00 charge for requesting a paper bill. I called again and was informed that I would have to pay the $5.00 every month in order to receive a paper bill. At no time was I told that I could not go online and pay the paper bill. I was never told that when I paid online, my credit card information would be saved and HughesNet would automatically put me back on auto draft. Every credit card I have, and pay online, saves my card information so I do not have to re-enter it every time I make a payment but they never auto draft my account as a result. I DID NOT AUTHORIZE HUGHESNET TO TAKE FUNDS FROM MY ACCOUNT ON AUTO DRAFT. How can they legally use saved information to withdraw UNAUTHORIZED funds from someone's account? Please, Please, Please do something about this company!

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lisag48
, US
Sep 05, 2015 12:09 am EDT
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I totally agree they have done the same to me. They are very misleading with their whole service. They are a scam, with horrible service. I cannot believe they continue to be in business.

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10:54 am EDT
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Hughes no service noo customer support

i signed up in jan 2015 for phone and internet service. they never got phone service working but i was charged the internet service is terrible. they cut you off if you go over data, which they never told me.i get over billed. i have no service after two weeks. i got an upgrade and the service got worse now i cant even get to a live person. they blocked google. there are many complaints, over 1500 on internet. is there any thing i can do. every thing they tell you is a lie. thanks van

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8:59 am EDT

Hughes nightmare service

The worst service ever! It would be better if someone needs internet to get a dial up system or just take the journey to a library. Hughesnet continues to sell you higher and higher services each month and at the end of the day the service still doesnt work. Once they have exhausted you financially on their own, they send you to a service provider to help with you computer, because it must be your computer, who then hits you for a monthly fee. When that doesnt work they have you to replace routers. In the meantime the time on the phone with them has become a part-time job.
Never, Ever use this service. My neighbors and I are going to pool our money together to pay comcast $6000 to extend to our neighborhood, because in the long-run its cheaper for us.

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9:51 am EDT

Hughes lied to make me sign up

I wanted internet service at home and called several providers. I am old and do not understand internet terminology, I explained that to the sales person. I explained I don't know what a gigaawatt, or a megebite, or a nigabite is, I told him I want internet BUT Do Not want a meter on my computer, or any type of service that will charge me more if I use more, I only want the same bill every month, and I do not want to run out of internet. The sales person promised I would NEVER run out of internet or have to pay extra. Each month the internet only worked at the beginning of the month for two weeks then stopped working. Each time we called to complain they told us we need to pay more. After almost a year I called to cancel the service, but they did not listen or turn it off, and only wanted to argue with me, but I unplugged the equipment and got a different internet provider. They sent me email trying to get paid and I replied back to explain the issue, but my email was returned, they only want to talk but not listen. I called them a second time asking them to come get their equipment, but same as before they wanted to argue and threaten me with early termination fees and extra charges. I explained to them we have NO CONTRACT because their sales person LIED to make me sign up. They threatened me with collection fees and other charges. . The other day I received an email from (not really sure) UPS / Hughes that was not understandable but I assumed it was to ship the equipment back, so I called the number thinking it was UPS, but it was Hughes, I ask about shipping their equipment back again, but had all the same results as stated above.

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8:17 pm EST

Hughes service does not work

I have been a subscriber of Hughesnet for 11 months and 21 days. My service has only been functional for approximately 60 days total out of the year. I contacted Hughesnet numerous times and received the same response "We will run a diagnostic to see what the problem is...". I decided to just pay the bill for the next few months, because that is what I was told at that time was left on my contract. I called today to get the date of the contract expiration and I was told that I have 12 months left on my contract. The operator began to try to over talk me. I asked her to put someone on the phone that could terminate my contract without any more costs to me. I have already paid more than $1100 to the company. She then terminated the call because I refused to speak with her any longer, especially since she would only repeat the script that they have in front of them. I asked her prior to the hang up if she were the customer, wouldn't she want something done about her service...the answer was silence on the phone.

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1skippy
1skippy
Taylor, US
Mar 01, 2015 9:02 am EST
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In the Terms of use. ComplaintsBoard.com is not responsible for helping consumers resolve their complaints. ComplaintsBoard.com is only a tool that consumers can use to try to help themselves.

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

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Contact Hughes customer service

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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