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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:17 pm EST
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Hughes fake tokens for purchase

We have a membership with Hughes as our internet provider. Not only is there never enough data in a month, but when you click on "Purchase Tokens" to purchase extra data, it takes your money but does not give you any data. The lady on the phone said the tokens were only valid from 2 am to 8 am. However, NOWHERE on the purchase webpage does it say that. This is the biggest scam I have ever experienced because it is direct false advertisement. As an extra slap in the face, when my husband tried to get our money back for the false tokens, the lady hung up on him.

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arrietnechis
,
Nov 22, 2008 11:55 pm EST

Bad service, poor internet speeds, since i got the service its just been a heck of problems whit their service, its even slower than dial up.. the only time i can read my email and surf on the web its at night... if there is any way to get rid of them i will be really thankful... A. Arrieta

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7:52 am EST

Hughes double charged

I called hughesnet to get service and paid 158. 98 for activation fee and the next day checking my account i found a dole charge, i called hughesnet and they sid they did not show it so i went to my bank and they faxed my bank statement to them. Called to hours later and they said it would take up to 7 days to get through the system. So i canceled the install they telled my bank we refunded that money. I had to write another letter and to explain the double charge and filed another dispute. Now when i call hughesnet they tell me we found the money but it will take 5 days to process it. This has been going on since the 7th of jan 2015. When i call them they say it will be another 5 days and they give me a new case number. They do not care that i live on a fixed income and need that money back. I guess they need the money to play gulf with obama. I filed a complaint with the better business but even they wont call me back. Do not ever use this company they are a bunch of thief's.

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Hughesed&Abused
Harrisburg, US
Feb 13, 2015 9:54 am EST

Despite my demands to be removed from solicitations, this company continues to harass me!

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8:50 am EST
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Hughes false charge on returned satellite equipment

I visited relatives in Frankfort, Ky the month of September 2014 and rented a small cottage outside of town for that month only. The address was 3845 Bald Knob Rd Frankfort, Ky 40601. On September 9th 2014 I began service with Hughes Net Satellite Service only. The installation was free and I paid first month fees of $49.95 in advance on my credit card.. Two weeks later, on September 24th 2014 I cancelled the service. Since I was leaving town, I didn’t have time to wait for their pre-paid boxes to be sent to me so that I could return the modem and radio transmitter. I called Hughes Net and they gave me a return address in Gaithersburg, MD so the last week of September, 2014, I went to the Frankfort, Ky Post Office, bought a box and then paid the shipping costs, with tracking and sent the items back to them postage paid in full. In early October 2014 I called Hughes Net and they said they hadn’t received the package despite the Post Office showing the items had already been delivered. I called again in mid October 2014 and then they conformed that they got the equipment and my business with them was over. However, On December 20th 2014, I got a bill for $318.00 saying I had to pay them for the equipment that I already sent and that they already told me they had received. When I called late December 2014, customer service said they did not get the equipment, and had never even talked to me about it, stating if I didn’t pay, the account would go to collections agency and ruin my credit.

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7:25 pm EST
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Hughes breach of contract

2 years ago i obtained internet service under the recovery act for our because we are very limited for providers, we were guaranteed service at the price of $39. 95 for 5 years under this promotion. Three weeks ago i was contacted stating that our service would be discontinued on jan 1st unless i agreed to upgrade for $10. 00 more for the first twelve months and then after that an additional $10. 00. I asked why i was being forced to change over - - i have never not paid my bill - - and it's not my fault hughes net lost their lease with their provider and have to update their transponders in order to provide me with service. I get no where with these folks - - - - why should i pay? Mention to them that they are not sticking to the contract response is "we are terminating it:" if i said that i would be charged once more i'd have to pay.

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Michael Nichols
, US
Feb 17, 2020 2:26 pm EST

I have been suffering with internet speeds at or below 1 mbps! I am not looking for a way to get out of a contract as my 2 year contract with Hughes Net has expired. I feel this is part of the reason for the slow speeds however, the price has not decreased with the speed so I feel they are in Breach of Contract. Can someone tell me what the law is on this?

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8:06 am EST
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Hughes horrible service, horrible company

HughesNet Satellite Internet is the worst ISP on the market. They are pure criminals and the government is allowing this to continue. I have read the comments on this website regarding HughesNet. Is this information getting passed up to the right people? Yes, I agree on filing a civil lawsuit. The service is horrible and I was lied to in the beginning. I am paying almost $100 a month and I get dial-up speeds on the regular. Since the speed varies so bad, I know it is not the equipment. The service works best between the hours of 2 AM and 6 AM. What sense does that make in a household? I am in a rural area where I have no other options for now. I only hope people get to this page before paying for this service. I just moved back to America in August and so far, I am ready to go back overseas due to all the drama I have had in my trip. This one really bites the cake because my school is online. I cannot download anything on this service and they will not tell me the cause. HughesNet is a monopoly in Leesburg, GA and someone needs to correct this matter ASAP.

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2:02 pm EDT
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Hughes criminals & thieves

HughesNet Internet provider are a group of thieves and criminals. They will steal from you and claim they don't, they will say you haven;t returned equipment when you have proof you have. They will even claim to credit you back for days your service is down (which is A LOT), however there too they steal right out of your pocket.

Stay away from them, it is much better to pay someone else more and have wonderful customer service, great internet service and a carefree mind knowing the company will not be stealing right out of your account.

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2:35 pm EDT
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Hughes failure to provide service

Tired of Hughesnets Failure to provide service. Bad Service, don't care attitude. Complaints go unheard. Time to file a Lawsuit against them. That's the only thing that will get their attention. Also when they advertise faster internet Gen 4, Its False advertisement because its slower than ever! No internet would be better than this!

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Erica Marquez
Las Vegas, US
Sep 13, 2014 4:16 pm EDT
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We all should take legal action I order one file machine they sent me some old phone charger cheap of course I have sent no kidding almost two hundred msg and they reply saying oh I'm sorry to heard that send us a picture then I sent the picture they says they never got it I sent it 100 times again then they say we couldn't downloaded this is bolt ### they being on and on adding stupid thing and I just got tired it's been two month and they just don't want to give me my stuff that I pay for plus chat on live no answer it's like they stupid no understand English by the way what a name for a representative with no last name "sandy" or whatever comon name

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10:01 am EDT
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Hughes account reactivation

We have had Internet service with HughesNet since Feb 2009. Upgraded to HughesNet Gen4 in 2013. Due to circumstances beyond our control, we needed to cancel the service but were told we could only suspend the service for 6 months and then would be able to request another suspension which would be reviewed at that time. Then our circumstances changed and I contacted HughesNet to request reactivation of the service. I have spent the last 20 days trying to get the service reactivated. I never talk to the same person twice and they never seem to be able to find the reference notes to find out what has happened/been said on previous contact calls. They refuse to reactivate the service because the account is in my father's name and, although I am listed on the account, they need to talk to him. He is deaf (wears hearing devices) and unable to hear on the phone. He depends on me, his daughter, to transact business on the phone. They do not have a physical address in Fredericksburg where we could go take care of this matter. All we want is to reactivate the service so my dad can check his email and pay bills online. You would think that would be to their advantage. I am frustrated and would like to take their modem and stick it where the sun don't shine. By the way, they are charging us each month for the equipment rental. What a rip-off!

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Melissa R. F.
Batesville, US
Feb 03, 2015 7:33 pm EST
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I am having the same problem. They have been charging me for six additional months for a service that I cannot receive. This is ridiculous in the highest and least profession degree. I have had the service for longer than any contract they claim to have even though I know for a fact that I didn't have a minimum length that I knowingly signed anywhere. I have their equipment and have offered multiple times to send it back if I could just have an address. This is, without a doubt, some of the worst service I have had to suffer through. I may have to change my checking account just to get them to stop charging me.

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12:56 pm EDT
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Hughes horrible customer service / slow expensive internet

Hughes net has the worst customer service I have ever encountered. I was on the phone with them for 1 hour/15mins just trying to disconnect my service. The first reason was a communication barrier, there customer service reps are located in the Philippines and she had problems understanding me and I could not understand her or get her to understand the issue. When the tech comes out to take that enormous satellite that they put in your yard they do not take all of the equipment, just the dish. They ask you for your forwarding address so they can send you a box to mail the model and that transmitter that you have to figure out how to get off of the dish. if you do not have a forwarding address or if they do not get their equipment back they will charge you $300. on top of that they charged me a $150 earlier disconnection fee for the most expensive slowest internet service I have ever had! DO NOT EVER GET HUGHES NET!

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2:52 pm EDT
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Hughes failure to provide service/dishonest business practices

We started using Hughes net in February of 2012, because we live out in the country it was basically our only choice. Our service was slow so I called to have them check our system in August of 2013. I told the representative Isel that it was important our service was reliable and reasonably quick since my husband and I are both college students online. She told me an upgrade from Gen3 to Gen4 would solve our issues and we would be much happier even though it was more expensive. We did it and it was a big mistake! All of a sudden we started hearing about the "fair use policy" which we apparently tore through in days starting in August of 2013. Until our upgrade we never went over our "fair use" and for the life of me I don't know how we could, we don't download anything except maybe every once in 6 months. I talk to Hughes net every month to this day 7/29/2014 and add "coins" constantly. This month 5 coins in 3 days, how is that even possible? I have pages of case numbers, names, call centers in the Phillipines and Mexico where by the male representatives tend to think the little woman knows nothing about the big world of computers. This company is a scam we are not getting what we pay for but they will be happy to upgrade us to help us out.

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9:43 am EDT
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Hughes customer service it

I am active duty army. I live on post at Fort Carson located in Colorado Springs, CO. My Internet went down around 5 pm MST. I called at 6pm MST and spoke to Ivan. We tried to get it up and working but no luck. This is the 4th time this has happened. I am currently enrolled an online university and I asked them if they can send a technician out on Saturday. He replied no. So, I asked if I can speak to a supervisor and I was on the phone speaking to Alex. I told him the same thing I told Ivan, got the same response. They both had an attitude about me wanting to have someone to come out on Saturday. They said they don't have any technicians that come out on a Saturday. They need to have more technicians to meet their customers needs.

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11:34 am EDT
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Hughes deception in advertising

I signed with Hughes Net about a year ago. The installer said I would have no problems with the service. This is not true; they limit your time on their service and last evening I was asked if I wanted to use a token.

You see, my Internet service had dropped to a dial up speed and could not even get my emails opened. Of course when this happens; you think you have serious problems with your computer and try to get it back up to snuff by changing things on it. This has happened twice in the past year and even spent over $400. to have Best Buy repair
it. There was no mention of this when I signed up and the problem was that HughesNet
Intentionally slowed my machine so I could not possible use it. This to me is a bait & switch or even worse ; a horribly deceptive practice and can be an expensive one
as I mentioned earlier. I could not reasonably recommend their services when the ugliness of their practices is soooo "wrong".

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2:31 pm EDT
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Hughes poor business practices

I decided to give Hughes Net a try after finally getting tired of the slow speed of my DSL line. I was really exited about the proposition of having 2 to 5 times faster internet even if it meant having to pay 3 times the cost. Once the equipment was installed, the installer began running his tests. Things weren't going well for him. The initial tests had the download speed approximately matching the DSL speed and the upload speed was 0. In my business the upload speed is key. I am constantly sending files (some rather large) to my customers. I stayed late that day and he worked until around 8:00 that evening. He asked if he could come back and finish the install and I had no problem with that. Roughly a week later I called the installer and asked if he was going to come back and finish. He apologized that he had forgotten about me and showed up a couple days later. He again worked fairly late but made little progress. The next day he showed back up with 3 other installers. All of them worked for several hours and finally we started to see some progress. However the upload and download speeds were roughly identical to DSL. The installed started tried to explain that away by stating that this was a heavy traffic time and encouraged me to just give it a try for a while and see if it improved. He also stated that I had 30 days to opt out if the system didn't meet my expectations. Knowing that I had 30 days I agreed to give it a chance. Mind you we are already 15 days into the 30, that started on the day he originally showed up to do the install. Even though we had tested everything on 3 different computers, only one of them would work shortly after he left. He couldn't have been more than 5 minutes away when I called him to let him know that only one of the computers could access the internet. He told me to look at my paperwork and contact the support group. At that point I decided that I really didn't want 15 more days of this aggravation so I contacted Hughes Net and told them I didn't want their service. They had no problem with the cancellation but they did tell me that I needed to get up on the roof and remove the equipment and send it back to them. Uh, no. At that time I was getting prepared for surgery on my knee and had absolutely no desire to climb a ladder, much less remove equipment that I had no technical knowledge of. I'm sure I could have left a finger print on some part and then they would claim I damaged it. Several phone calls and several days passed before I finally convinced them to send the technician back out here and have him remove the equipment. He showed up and removed the equipment. Problem solved, right? Oh no. A few weeks later I saw that Hughes Net had popped my bank account for $324.75. I called them and they explained that I had not returned their equipment. I explained that the technician they sent took the equipment with him. They still tried to tell me that this was my responsibility. Really? Naturally I contacted the bank and disputed the charge. A month later I get another bank charge for 90-something bucks. I called Hughes Net again and they explained that this was for my monthly service. It took several calls to finally get someone over there to understand that I do not have a contract with them nor did I receive any "service". Once again I disputed the charge with the bank but this time I cancelled the credit card Hughes Net had on file as well. A month later I get a letter from Hughes Net asking for another 90-something buck for the current months charges. Here we go again with the phone calls. Once again I finally convinced them that we do not owe them anything as we were never provided anything from them. We are now 6 months down the road from the initial install and today we received a letter from a collection agency for 90-something bucks. GEEZ, here we go again.

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12:47 pm EDT
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Hughes slow internet speed

I'm a new customer to Hughesnet. I chose them because they advertise fast internet service. For the most part, I'm satisfied with their service; however, during the hours of 6 P.M. and Midnight, their service is so slow, I can't do the things I need to do. I've spoken to customer service and was told these are peak hours of usage and the amount of customers using their service causes the system to be slow. I understand this; however, it seems to me that if they are aware of this problem, they should implement improvements to their system to handle peak hour usage. We, as customers, pay for the "fast" internet service they advertise and should not have to deal with the slowness during this time frame. I am in a year long contract with Hughesnet and it would not benefit me to change providers, otherwise, I would. I'm hoping someone who can do something about this problem at Hughesnet reads this and take action to satisfy their customers.

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pauline arthur
fraziers bottom, US
Dec 08, 2008 11:50 am EST

terrible, sloer than dialup&very expensive.i am stuck in 2year contract, cant ait til its up.they falsely advertise fast connection.arning, dont even think about getting this broadband.

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Brookglen
Coalgate, US
Jul 03, 2009 9:36 am EDT

Check out what I posted it will help you get out of your contract with hughesnet.

Hughesnet Internet Service — contract and slow internet speeds

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3:48 pm EST
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Hughes its a scam

I signed up for Hughes net internet service in Nov. 2013 they immediately charged my bank account $61 for the first thirty
days. The person who took my order said if I was not happy with it I could cancel within the first month. Well the first month
I called about the slow connection speeds. While the people I talked to were nice they did nothing to help. At the beginning of
the second month after they took another $61 my connection was slowed to a point where it was unusable. I immediately contacted my bank so they could not charge me again. I called Hughes net and explained the situation and said I would like to return their equipment since I would not be allowing them access to my bank account. After many calls re explaining to them I finally got
a box for returning the equipment.. On Jan. 21 2014 I sent the equipment in the prepaid box they provided. I thought the night-
mare of dealing with Hughes net was over. That was until today Jan. 30 when I received a letter from a collection agency
for $700+ dollars. I will be filing as many complaints as I can think of to try and alert people to this horrible company.

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8:55 pm EST
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Hughes will not downgrade service plan

Dear Hughesnet--On August 17, 2013 I set up an autopay account. During this process I downgraded my service plan from the 15GB plan to the 10GB plan with the understanding that my monthly payment would be $59.99. I received a conformation #96865.
On September 17-2013 I spoke to representative Sam Wilson and was given a case number ([protected]).When representative Sam Wilson looked up my conformation number for my autopay account, she could not find any record of my conformation number. When she tried to downgrade my plan, she got an error message, but assured me that when I get my next bill, it will be fixed and my plan will be downgraded. For 5 months now, every month I have to drive 40 miles to get to a place so I will be able to receive cell phone service(I live in a remote area)and every month I have to deal with this problem! The last rep. I spoke to last month was Eric (case #[protected]) He told me that he was sorry for all my problems and told me that he will not leave his job until this problem is fixed! I thanked him for finally fixing my problem. Today, once again, I got my monthly message telling me that my bill has not been paid. I would love to pay this bill if the amount is correct. Still, I am expected to pay $103.00 for the 15GB plan when for 5 months I have been reassured that my plan has been downgraded. What kind of business are you people running? I no longer trust your representitives that my problem will EVER BE FIXED AND DOWNGRADED. I have repeatedly been told that I am a valued customer, but I feel like I am a piece of poop in your eyes! PLEASE CHANGE MY PLAN SO I CAN PAY WHAT I OWE YOU FOR THIS MONTH ONLINE. I DO NOT WANT TO DRIVE ONCE AGAIN TO REACH CELL PHONE SERVICE TO CALL YOU TO FIX THIS.IF YOU VALUE MY BUSINESS, PLEASE FIX THIS AND COMPENSATE ME FOR ALL YOUR LIES AND BROKEN PROMISES!--- Date: January 16, 2014
SAN:DSS30432189--for service at 616 painter road Clark Fork Idaho, 83811
please note: my service started on 12/14/12 and was also promised a $99.99 rebate. When I tried to apply for my refund, your program stated there was no record for a rebate on my service date. I tried every day a week after my install date just to make sure, but with no results. Please give me the rebate of $99.99 that was promised to me!

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Hughes service speed

hello there.
I signed a contract with DirectTv on 09-2013 for a complete package of Cable TV and internet services. Tthey endorsed me with a third party company for internet services without previous notice. DirecTV told me that after sign in up .
That third party is Hughesnet.and is the meaning of this complaint.
I had problems since the first minute. The installation guy arrived to my house on saturday August 31, 2013 without the proper tools and parts so he left right away saying that he'll give us a call when ready to do the installation to make another appointment,
He showed up at my house on Sunday 1, 2013 at 7.30 am without previous notice.
We allowed him to do the job and when he finished I asked him to try the service but he insisted that he already tried it and we should sign up the paper work.
He tried to sold us a cheap router during this process and I refused.
I asked him him to please wait for 5 minutes so that way I could try the connection.
He agreed partially and I noticed that the speed was too slow. We told them that is not what we asked for. We asked to the sales person a service very very close to Verizon Fios, our last provider, and the seller said "this is very fast like the Fios"
For all response the technician said :" it will get faster with the daily use" said that, I asked him twice the same question. Same answer so I asked gently to leave the house right away.
I am not a rookie in regards to computer and internet systems and we all know that sentence is a lie.
They left a mess behind. I started cleaning up all that mess and arranging the wires and I noticed that the modem suddenly went off.
I checked all the connections and wires and voila the modem was broken on the back port. I tried to re arrange the power cable to avoid any move but the connector was completely lose on the back of the modem making disconnected by itself and turning off and on again and again.
I called to HughesNet, customer support, explained the problem and they want me to wait for the next technician available may be could take 48 hours, After 30 minutes over the phone asking them to contact the same technician that installed it to came back and replace it they refused. They wanted to send me a new power cord when the problem was the connector on the back of the modem. Another 30 minutes over the phone and finally they promised to send another modem.
I had to wait for many days to get the new modem and send back the old one to them, connected and installed by myself.
Now the problems starts. We noticed that the connection speed was really really slow so I called them back after a week or so.
They tried to make an upgrade on my bill to get better service but we refused,
We are not allowed to do the basic tasks due to the speed. No streaming music, no Skype which is the only one way I have to stay in touch with my family., no Netflix which I am religiously paying every single month and I am not able to use due to the connection speed.
But the most important thing, I am not able to submit my job reports on time nor the right way due to the same reason. I am in trouble with my job now. So, I am forced to go to a Starbucks every single day with my laptop to perform my job the right way.
I kept calling the customer support but they keep offering me free stuff and trying to make an upgrade on my bill.
As a consequence of my several calls I got different case numbers as follows:
[protected] 10-2013
[protected] 12-29-2013
[protected] 12-31-2013
[protected] 01-03-2014
HMJF3439HM 01-04-2014 this the technician report number/sign off
I know I'm missing some more numbers.
I asked them also to send me a technician and they want me to pay for it. Of course I refused and then they agree to send this person at no charge.
They said that will call me to make an appointment with the technician but they never called me back. So after so many days I had to call again and finally this noon a technician showed up at my house.
He connected his computer to run a speed test but in front of my eyes he connected the computer directly to the modem and not to the router. So I know that way they will get a higher value, which is not the real one. I told the technician this, and he smile at me and said: " I agree with you but is the way they asked me to do it"
Anyways, after running the test we got 4.44 MBPS. This is very bad speed connection. A second test trowed away 3.7 MBPS which is obviously worse and unacceptable
The technician submit his report thru his phone to HughesNet and he agreed.with me that values are bad. Even when they tested the speed thru the modem and not thru the router.
Just to mention Verizon Fios is running up to 20 MBPS for upload and up to 50 MBPS for download. I ran my own real tests online and the values are:
0.14 MBPS for download and 0.45 for upload. What a difference when the seller said is the same speed as Fios!
I ran HTML 5 internet speed test and bandwith test which are the most accurate online test.
For all the above explanation I asked to cancel the contract with no early termination fees but at this point they got me sick, frustrated and in trouble with my job, so I think is fair to get all my money back plus no charge for early termination fees.

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12:09 pm EST
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Hughes misrepresentation of product gen4

I signed up for service with HughesNet who represents themselves as Rural America’s #1 Choice for reliable, blazing fast internet connections. At the time of signup, I had XFinity with Comcast whose service was good and reliable, but they kept increasing their prices. I was assured that this was better than Comcast. For the first month, the service was pretty good. In fact, it was just good enough to get me past my 30 trial period and lock me into a contract for 2 years. Approximately two days after the 30 days, my internet connection got extremely slow. It would take anywhere from 8 to 15 minutes for a web page to load. I called to complain. I was told I was not able to cancel service. I had been forced to purchase the satellite equipment ($349) to use the service. So, I could cancel, but I would not be refunded my money for the equipment and charged a fee for breaking the contract.
Now, I'm dealing with a service that is slower than old fashioned dial up. The company upgraded my plan, but the service is worse than it was before. Sometimes, it takes about 22 minutes to load a page. I run a homebased business that requires the use of internet from 8-12 hours a day. I'm loosing customers because of this.
I requested a Call Review and was told I would receive a call back in 2-3 business days. That was over 2 weeks ago. When I call them, I get the voicemail and no one ever returns my call to resolve the situation.
This is the worst service anyone can subscribe to. I'm now paying what I was paying Comcast, but now I have no service to speak of.

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Hughes slow, slow, slow

After being contacted by their local installers touting the wonderful benefits of HughesNet Gen 4, we decided to switch from our Wildblue satellite internet service to HughesNet. We were told that HughesNet would be up to 10X faster and $20 cheaper per month. Well, at least the latter is true. Initially, HughesNet was fast, nearly as fast as 4G services when it was initially installed. So far, so good. Eventually however, the speeds began to decrease, the latency (delay before a web page begins to load) in particular has become extremely troublesome. There are times when the latency delay is 30-45 seconds! Sometimes my computers will give me a timeout notice because HughesNet has not responded. I have contacted tech support 3 times and of course they blame my router, etc. Well, I tried a new router and a direct connection to the modem; no difference. Then they had me jump through all the hoops of their online tests telling me that despite the latency problems, the system was working fine and my download speeds were "above average." I don't care if I have download speeds of 100 mbps; if there is a latency issue of up to 45 seconds, that is completely unacceptable. One of their so-called "techs" told me that if there are a lot of customers online, there will be "some delay" as the bandwidth is decreased and the messages "cue up." Basically, they have oversold the system. It is overloaded and can't handle the number of customers that they have sold this bill of goods. If this continues, I may look into a class action lawsuit against Hughes. As soon as something else becomes available out here, I am going to tell HughesNet where they can stick their dish and their modem.

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FM88
Mountain Mesa, US
Jan 30, 2014 1:04 am EST

I have experienced the same thing! Everything is fantastic at the beginning...and then slowly, the speeds are so horrible that I have missed deadlines for submitting papers for my Bachelor's Degree. They bottleneck their speeds, too--everything seems to move quickly at the beginning of the month, and then wanes towards the end of the month (or it's not bad in the morning, but horrible at night...). Most ISP providers do this, and I think this should be illegal. We pay for a certain amount of data and entrust these companies with reliability and service, of which they fail to provide. If we were to pay for the exact amount of data we actually use (like prepaid phones), bottlenecking would surely stop. You can go to www.speedtest.net and check your download speed and PING. When I first looked, I was shocked when I saw 0.18 mbps (I pay for 10! 10!) and the PING was at a horrible 614. Most shocking of all, however, was that the signal was from Wichita, KS. I live in CA! Outraged, I called customer support. The only answer I could get was that I went over my data allowance (not true, as I meter my usage) and by using a token (what the heck is that?!) my speeds will soon increase. If this company causes me to miss another deadline for a paper, or in any way impedes my ability to further my education, I will contact the BBB and begin the process of filing a lawsuit.

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Hughes data stolen & more

I was using Hughes net one day and out of the blue all my data was gone in two weeks! I had 2000MB every token and I haven't been on the internet a lot in the time period and still i have a few days to go before i get a new token. I don't have money to buy another. and then today i was going to see my usage and i had a breakdown. I couldn't login because after i put my password in, it just said redirecting to and it was blank and it didn't load! so now i can't check back on my account or anything! So if that was bad already i still have a contract when i got gen 4. and if i cancel it, it will be $400! So thats why i mad today. i cant go online and play games alot until
another couple of days. I so mad now.

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

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