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Hughes Customer Service Phone, Email, Contacts

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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet service

The salesperson sold this company miles above what they are. He needs an Emmy. He told me this service was 20x faster than the service that I was using and that service provider was terrible. Hughsnet has been robbing me from day one. Not one single time has this service been available for use. I have to turn my wifi off anytime I use it. Hughsnet sent me a survey after I subscribed to them and I told them exactly what I was experiencing and how terrible the service was. After i submitted the survey it asked if I they could contact me, of course I said yes. Never heard a thing from them. Sent another email months later and never heard a thing. I've called customer service and they've troubleshot with me over the phone and nothing. They kept telling me that the service "throttles down" at the end of the month and I advised them that it was as sorry at the beginning of the month as it is at the end of the month. I'm buying a new house and called to cancel my "subscription" (I have never been so glad to cancel a service as much as I was this one EVER) and was told I had to pay $130 because I still had a few months left on my prison sentence. I asked to speak to a manager as I was buying a house and moving a couple of counties over and not just cutting ties with Hughsnet hoping that they might waive the $130 fee. They did not. If word of mouth advertising is what they say it is I'm advertising to anyone and everyone that I know and let it be known that Hughsnet is the WORST product that I have EVER tried to use. It's as if I throw $ out the window every month. Im sure that this email will find its way to the trash file as I've never had anyone at this company call me back [protected])or reply to an email. I will absolutely be filing a complaint with the FCC, the FCT and the BBB. Thank you for your robbery and continued success of you and your corruption.

Kevin McConnell

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7:06 am EST
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Hughes billing

I am getting a pop up about paying a bill to Hughes Net, and I do not have an account with the company, have not used any credit card for any transaction with your company. Should you need to address a payment concern, please contact the person with whom you have an account, and not send generic pop-ups attempting to get payment from anyone you possibly can.

Thank you.

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6:22 pm EST

Hughes the company itself

In the 1 month we had service...it NEVER worked and I called over 16 in that first month. After talking to multiple foreign people and hung up on several occasions I was called a racist because I told him I needed a person that spoke English. Anyways, I had to use their internet box ( after being told I could just use my own). I can't even tell you how many times I had to reset my box, and they even told me I had to pay to have someone come out to service my broken devices.
In addition to all of this, they canceled my account then turned it back on, they also I told me I "might" get my money back.
I sent back the device that I bought and I JUST recieved a letter from collections that I owe 794.98. WTF
Never deal with these people and I would love to see how many others they've ripped off and start a class action lawsuit. This company is BS.

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8:01 pm EST

Hughes service

Worst service ever! Had them for total of 60 days called every week to complain. Unauthorized charge of $385.00 to cancel their crappy service. I am submitting a black list for Hughesnet on the Military Installation I am located on. This company is nothing but problems. I do not suggest anyone utilize their service. The costumer service reps just hang up on you.

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3:12 am EST

Hughes Product, services, sales.

When I signed up for HughesNet Wi-Fi services I was told it would only cost me $30 a month now they are telling me it is $87 I'm on a fixed income they have my brother down is head of household he doesn't even live here I used his card set up and he was not even supposed to be on any of my documents and the young gentleman that signed me up said it was a two-year contract the first 12 months was only going to be $30 and when I signed up for HughesNet Wi-Fi services I was told it would only cost me $30 a month now they are telling me it is $87 I'm on a fixed income they have my brother down as head of household he doesn't even live here I used his card set up and he was not even supposed to be on any of my documents and the young gentleman that signed me up said it was a two-year contract the first 12 months was only going to be $30 and they will not change anything I've been put on hold the four times that I've been called at least two and a half hours each call and then I turned around one of the representatives gave me a bogus telephone number and said it would help with all my issues my internet I can't even watch a movie it keeps cycling it takes 20 minutes for anything to load and then it turns around I'll be in the middle of a movie and it will say internet lost and then I have to try to find the movie I was watching I've never seen anything so ridiculous in all my all my life I want to cancel it if it hasn't even been 30 days and they're telling me that I will owe astronomical money I feel like I'm being threatened is there any way to help with this situation one of the rappers that enough gave me a bogus telephone number and said it would help with all my issues my internet I can't even watch a movie it keeps cycling I'm at takes 20 minutes for anything to load and then it turns around I'll be in the middle of a movie and it will say internet lost and then I have to try to find the movie I was watching I've never seen anything so ridiculous and all my Dell all my life I want to cancel it it hasn't even been 30 days and they're telling me that I will owe astronomical money I feel like I'm being threatened is there any way to help with this situation.

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10:10 am EST

Hughes internet service

We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods. The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees. In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400. Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.

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8:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Internet

I was strapped into a relationship with hughesnet under the misconception that I would get the speed and service advertised. I did not.in fact, over the year and a half that I was with the company I called many times complaining about the speed and high cost with very little interest of the customer service centers. After complaining so much hughesnet agreed to let me out of my contract with no penalty. They sent me a box to send my equipment back. I did sent the equipment back. They received it november 18th. However, they did not refund me the $130.00 they charged me for a modem. They also charged me the $120.00 early term fee they said they would not. They asked me to prove I had the letter they sent me. Uuuuuugh! After finally getting that sorted out, I have tried for over a month to get my equipment charge back. They are telling me now it won't be until the first of the year (ten days from today 12/28/19) to get the money they owe me after receiving the equipment back, back in my account. I can say that this company is the absolutely worst, most painful company I have ever had to deal with in my entire life. That really says it all. Tonight they kept me 35 minutes on the phone to give me the same words they gave me two other calls that i'll get the money back when their advanced payment team gets to it. Really? Is that legal? Is that really how it works? I also asked if I could get a transcript of all my calls and interations... They said no. I asked for a supervisor... I was put on hold for another 7 minutes... I just wish someone would help me. Help me get through to hughesnet. I wish they had to pay a penalty for such poor service and customer service. Why is it the customer who is locked in a bad relationship gets the shaft.

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7:47 pm EST

Hughes service plan usage.

I unplugged my internet and usage is still being used. What a bait and switch this company is. First ten days of bait was good, then the bottom fell out. Upped my service used more and faster. I'll have to get a usage time software. Will check with the Minnesota attorney general next week. Such a greedy rip off. Will try to join the class action lawsuit as soon as possible. I was way better off with phone wifi service.

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Update by gpenrod
Nov 17, 2019 7:48 pm EST

How do they sleep at night. Bait and switch is illegal.

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6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes hughesnet

So I go online and try to place an order, I get to payment window input my card information and it says it can't use that card as payment, my social security goes directly on that card which was given to me by the government are you people kidding me? I don't have a major credit card as I'm getting disability.So how can I order? You ppl are loosing alot of business due to this very problem, I went and googled it and I saw 100 or more ppl with same exact problem.call me when you all come to your sences

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2:09 pm EDT

Hughes billing

I was sent to a collections agency/being sued for $700.00 on a account that's not mine. I paid my roommates bill 1 time before she got rid of them for double billing and lack of service . Now the bill comes in MY NAME and I'm told I'm the responsible party because my card and payment are last on file.are you kidding me?! Do you know how many times I have had others make payments for me I have never heard of such a thing. So my roommate is wiped clean of this debt and I have it .i have NEVER nor will I have an account with hughesnet

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4:04 pm EDT

Hughes internet/customer service breach of contract

I call on October 26 to request to not renew my contract on Nov 6. The representative continued to inform me on info I had already know about. I explained I just wasn't happy with the service and how my bill was continually messed up. How they wanted charge me for a service fee that was outta my control on there product. That there were other companies that had better pricing. He wasn't listening to me he wanted to get out wht he wanted to say. He there continued to get me upset so I was at a point and hung up the phone. So I'm guessing he cancelled my service before the date I requested. This uncalled know I have no service until my new provider comes which was requested after the date of Nov 6. This why I dont want there service.

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7:06 pm EDT

Hughes unauthorized credit card charges

Request Refund 10/24/2019
I did buy out the contract on the month OF AUGUST,
2 months past bye and they charge my card 334.50
they Did not Send Any Letters or Email and Charge my
Bank With out Authorization,
People That i Talk to That Could not help me get my Refund.
People That i Talked To People .
KAI PEREZ, Supervisor could not help.
Jhon Baker, Supervisor could not help..
Jhon Hernandez could not help. .
Amanda Pigment could not help.
Ref.no124720323
Ref.no. [protected]
Case [protected].
I did sent out the black box and receiver,
tracking no.95055111164792997156648.
the thing that Jhon Hernadez told me that i would
refund Nov 1022019.
they told me i would get my refund later in
Nov 18, 2019 there a big deference in time .
pictures that i provided are the items they charge me for.
ACCOUNT NUMBER DSS3613066

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david colegrovw
, US
Oct 29, 2019 2:03 pm EDT

They just did the same thing to me!

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10:04 am EDT

Hughes hughes net

Recently moved with Hughes net . My old address was ok with Hughes net.
Cannot get the service at my new address even though Hughes net told me I could get it.
The Installer came out and said this was all he could do. All my lites were on the modum but nothing was going on my computer.
I was Charged until the 19th for no service. I
Cannot just cancel because they only have standard cancellation. If you are in a contract with them and u have this problem there is nothing they can do for u except to get your money. U can talk to many people at Hughes net but nothing will get resolved. This business has been practicing this way for 10 years and they are proud of themselves. My suggestion is to get on Facebook and tell your friends to stay away from this bogus service.

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5:56 pm EDT

Hughes internet/customer service

Laura, a rep from hughes net cold called my mother advertising assisted transferring accounts from dish to hughes net. This rep promised a $40 reduction in the bill, free installation & she also very clearly promised that she would contact dish to cancel our internet after hughes net was installed to be sure everything worked before the old account was cancelled. She told my mom that she could negotiate with dish to lower my moms cable tv bill by having the 'silver service' removed. This is the reoccurring bill for line maintenance. She told us that we would not be billed until installation was completed, yet pulled 59.99 from moms acct minutes after they hung up! Saturday morning when the tech arrived he immediately wanted $100. For installation. My mom attempted to call this rep laura, the one who promised the sun & the moon, but she refused to answer calls & did not return any calls either. So, today my mom gets back on the phone & reaches this laura because the tech gave us her cell number by accident. This lying piece of crap denied promising my mom any of these things! Oh, she also told my mom that getting a paper bill was not a problem & wouldn't affect the bill or process at all. Well an extra $5.00 a month just to get a bill instead of auto withdrawal is a pretty steep and noticeable problem for someone living on retirement income! Additionally, my mom checked her account today & hughes net is already dipping in without authorization helping themselves to my mother's money. So far she has been charged a $1.00-check your card fee, the $59.99 that was pulled out a week earlier than promised, the $100.00 + tax free installation fee, and today a random $2.99 - reason still being determined. Absolutely unforgivable for a company to run this scam. Seems they are allowed to promise anything just to get a person to sign that contract. [censored]!

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5:50 pm EDT
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Hughes service billing

Dear Mr. Pradman Kaul CEO:

I took your internet service with the opinion that it would cost me $59.98 per month. There was no mention of any more money to be taken out of my account especially on the next day after service was installed. So with this being said, an amount of $1.42 was taken out of my account on October 13, 2019. Now I called the Hughes Net customer service and they said that I owed that money. I asked for a supervisor and was kept on hold for I don't know how long. Then I asked her to give me the $1.42 back to me in my account. Now I am asking you to refund the money back to my account and if you don't then I will cancel that card and you will not get anymore money until I am ready to pay in November 2019. I know that you will do the right thing. Thanks. Patsy A. Hartsock, 121 S. Division St., Seymour, MO 65746.

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2:46 pm EDT
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Hughes hughesnet steals money and internet is crap

We have had them (hughesnet) about 3 years. They were supposed to send someone out to give us all new equipment a year ago, and instead they guy straightened the cable in the back of the router. It worked for a little bit then kept getting worse and worse. When we called to have them look at it and do what they should have in the first place we were told it would be almost $200 to have someone come out to our house. After explaining again about how they never fixed what they were supposed to the first time and that we didn't feel we should pay extra for them to finish what they were supposed to have done before they said we wouldn't have to pay for the service call or our next month's bill (this month). Today I saw that they took $110.12 out of our account. We were paying about $55 a month because the first guy gave us a reduced rate for a year because it was so horrible. I called to find out why were charged and to get my money back and they told me the best they could do was have us pay $5 for next months bill instead. I told them that did not cover the $110.12 they just took out and that that was the amount I wanted back. I got hung up on. I then called and got a manager. The manager said she could only refund $29 of the $110.12 and that she could give us a $10 discount on next months bill, not the $5 the other lady had mentioned. There was nothing else they could do about the money they took from us and they would not be able to give it back and are 'sorry' about that because it might have been a misunderstanding on our part. I asked her to playback the phone recording from that call and was told she didn't have time for that.

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5:07 pm EDT

Hughes internet

I had hughesnet one day, after that I could not do anything online. everything went down. Said I used my data up, so they slowed it down. What a joke. I sent there equipment back to them the next day. Than what do I get but a $385.00 bill for early cancel. Which they told me I would not have. So now what can I do. Does anyone have any ideals? had it hooked up 9th month, turned off next day.

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1:04 pm EDT
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Hughes don't try to run a business through this companies servers

I have found that this companies servers (Hughesnet) have BGP Prefix Hijacking. My business is in the U.S., yet my IP is broadcast in Russia, Japan, Brazil, and NOT the U.S. - Everywhere I go tells me that it is my ISP's problem and they need to fix their Boarder Gateway Routers, yet when I call them to ask for help, they tell me it's not their problem and pretend like they have never even heard of it, and there is nothing they can do. RIPE tells me they can update their boarder router configuration for my ASN 6621 - but they make it seem like it is no big deal. I used to get $$$$ a month with my business and I now get $ per month. Someone is eaith stealing my sales or dumping my IP out there in never-never land. There is nothing else I can do. If anyone knows of how I can go around them and get this fixed I would truly appreciate it. They don't seem to care about their customers.

These are my supposed 'peer group' in the routing of my IP

RRC00 Amsterdam, Netherlands 32097 69.30.209.253 724462
RRC00 Amsterdam, Netherlands 35619 139.28.99.99 769343
RRC00 Amsterdam, Netherlands 55720 45.116.179.212 789973
RRC00 Amsterdam, Netherlands 13830 192.34.100.0 788102
RRC00 Amsterdam, Netherlands 202365 185.198.188.93 773572
RRC00 Amsterdam, Netherlands 4608 203.119.104.1 791442
RRC00 Amsterdam, Netherlands 20205 64.246.96.5 785156
RRC00 Amsterdam, Netherlands 202365 5.255.90.109 708075
RRC00 Amsterdam, Netherlands 15562 165.254.255.2 756771
RRC00 Amsterdam, Netherlands 395152 192.102.254.1 790625
RRC00 Amsterdam, Netherlands 57264 194.156.180.1 756410
RRC00 Amsterdam, Netherlands 59919 5.178.95.254 776182
RRC00 Amsterdam, Netherlands 50304 178.255.145.243 762731
RRC00 Amsterdam, Netherlands 3549 208.51.134.248 761150
RRC00 Amsterdam, Netherlands 20514 217.151.205.144 766601
RRC00 Amsterdam, Netherlands 49432 185.210.224.254 771254
RRC00 Amsterdam, Netherlands 204092 89.234.186.6 776549
RRC00 Amsterdam, Netherlands 55720 103.212.68.10 793911
RRC00 Amsterdam, Netherlands 131477 103.102.5.1 773266
RRC00 Amsterdam, Netherlands 50300 176.12.110.8 766214
RRC00 Amsterdam, Netherlands 852 154.11.12.212 762871
RRC00 Amsterdam, Netherlands 48821 185.138.53.0 769503
RRC00 Amsterdam, Netherlands 64050 182.54.128.2 761755
RRC00 Amsterdam, Netherlands 64271 161.129.32.1 784728
RRC00 Amsterdam, Netherlands 29504 185.193.84.191 769544
RRC00 Amsterdam, Netherlands 43607 94.177.122.244 777579
RRC00 Amsterdam, Netherlands 3333 193.0.0.56 769821
RRC00 Amsterdam, Netherlands 1403 198.58.198.254 767257
RRC00 Amsterdam, Netherlands 328474 102.67.56.1 768959
RRC00 Amsterdam, Netherlands 57199 80.67.167.1 766724
RRC00 Amsterdam, Netherlands 58057 139.28.99.251 769336
RRC00 Amsterdam, Netherlands 47422 45.12.70.254 772049
RRC00 Amsterdam, Netherlands 206499 185.215.214.1 764361
RRC00 Amsterdam, Netherlands 17639 202.69.160.152 786842
RRC00 Amsterdam, Netherlands 174 130.117.255.1 756169
RRC00 Amsterdam, Netherlands 396503 23.129.32.61 784701
RRC00 Amsterdam, Netherlands 6881 195.47.235.100 788207
RRC00 Amsterdam, Netherlands 57381 193.150.22.240 763469
RRC00 Amsterdam, Netherlands 38001 202.150.221.37 784050
RRC00 Amsterdam, Netherlands 7018 12.0.1.63 757255
RRC00 Amsterdam, Netherlands 8758 212.25.27.44 778774
RRC01 London, United Kingdom 42473 195.66.226.113 761568
RRC01 London, United Kingdom 51185 195.66.227.90 776105
RRC01 London, United Kingdom 328145 195.66.225.228 765142
RRC01 London, United Kingdom 6894 5.57.81.186 771211
RRC01 London, United Kingdom 12779 195.66.226.31 759844
RRC01 London, United Kingdom 2914 195.66.224.138 761738
RRC01 London, United Kingdom 8218 5.57.80.210 772991
RRC01 London, United Kingdom 25160 195.66.225.216 767600
RRC01 London, United Kingdom 64271 195.66.225.77 774799
RRC01 London, United Kingdom 207044 195.66.227.104 765527
RRC01 London, United Kingdom 57111 195.66.227.132 764189
RRC01 London, United Kingdom 8896 195.66.226.13 766022
RRC01 London, United Kingdom 13030 195.66.224.175 735656
RRC01 London, United Kingdom 57695 195.66.227.120 753158
RRC01 London, United Kingdom 14630 195.66.227.148 776795
RRC01 London, United Kingdom 286 195.66.224.54 760250
RRC01 London, United Kingdom 35266 5.57.81.216 762807
RRC01 London, United Kingdom 8607 195.66.224.111 765120
RRC01 London, United Kingdom 31742 5.57.81.210 763081
RRC01 London, United Kingdom 56730 195.66.226.20 769285
RRC01 London, United Kingdom 39122 195.66.226.97 772750
RRC03 Amsterdam, Netherlands 8455 80.249.211.217 761635
RRC03 Amsterdam, Netherlands 47692 193.239.118.93 769388
RRC03 Amsterdam, Netherlands 51088 80.249.208.209 758568
RRC03 Amsterdam, Netherlands 14907 80.249.209.176 767844
RRC03 Amsterdam, Netherlands 12859 80.249.208.200 766685
RRC03 Amsterdam, Netherlands 205206 193.239.117.18 765541
RRC03 Amsterdam, Netherlands 59605 80.249.210.78 775332
RRC03 Amsterdam, Netherlands 8283 80.249.211.161 763082
RRC03 Amsterdam, Netherlands 47441 80.249.213.213 775002
RRC03 Amsterdam, Netherlands 64271 80.249.213.3 770849
RRC03 Amsterdam, Netherlands 15435 80.249.208.149 765193
RRC03 Amsterdam, Netherlands 47147 80.249.213.102 762059
RRC03 Amsterdam, Netherlands 57111 80.249.213.239 764190
RRC03 Amsterdam, Netherlands 24875 80.249.208.126 769125
RRC03 Amsterdam, Netherlands 6453 80.249.209.167 761229
RRC03 Amsterdam, Netherlands 30132 80.249.208.111 788555
RRC03 Amsterdam, Netherlands 1103 80.249.208.34 765802
RRC03 Amsterdam, Netherlands 50673 80.249.210.70 779522
RRC04 Geneva, Switzerland 12350 192.65.185.157 764204
RRC04 Geneva, Switzerland 20932 192.65.185.142 766244
RRC04 Geneva, Switzerland 29222 192.65.185.140 779674
RRC04 Geneva, Switzerland 15547 192.65.185.195 778210
RRC04 Geneva, Switzerland 25091 192.65.185.244 770759
RRC05 Vienna, Austria 47147 193.203.0.19 762059
RRC05 Vienna, Austria 13237 193.203.0.91 767103
RRC05 Vienna, Austria 47692 193.203.0.192 769384
RRC05 Vienna, Austria 35369 193.203.0.157 774707
RRC05 Vienna, Austria 6720 193.203.0.63 777207
RRC06 Tokyo, Japan 2497 202.249.2.169 767851
RRC06 Tokyo, Japan 25152 202.249.2.185 785205
RRC06 Tokyo, Japan 4777 202.249.2.20 773802
RRC07 Stockholm, Sweden 49515 194.68.123.125 764312
RRC07 Stockholm, Sweden 6667 194.68.123.136 766513
RRC07 Stockholm, Sweden 42473 194.68.123.18 767786
RRC07 Stockholm, Sweden 20764 194.68.123.188 778654
RRC07 Stockholm, Sweden 9002 194.68.123.157 770814
RRC07 Stockholm, Sweden 24482 194.68.123.226 772475
RRC10 Milan, Italy 51185 217.29.66.102 776128
RRC10 Milan, Italy 196753 217.29.67.51 760821
RRC00 RIPE-NCC Multihop Amsterdam, Netherlands 50 of 50 100%
RRC01 LINX / LONAP London, United Kingdom 21 of 21 100%
RRC03 AMS-IX / NL-IX Amsterdam, Netherlands 18 of 18 100%
RRC04 CIXP Geneva, Switzerland 5 of 5 100%
RRC05 VIX Vienna, Austria 5 of 5 100%
RRC06 DIX-IE Tokyo, Japan 3 of 3 100%
RRC07 Netnod Stockholm, Sweden 6 of 6 100%
RRC10 MIX Milan, Italy 16 of 16 100%
RRC11 NYIIX New York City, US 7 of 7 100%
RRC12 DE-CIX Frankfurt, Germany 19 of 19 100%
RRC13 MSK-IX Moscow, Russian Federation 13 of 13 100%
RRC14 PAIX Palo Alto, US 8 of 8 100%
RRC15 PTTMetro Sao Paulo, Brazil 18 of 19 95%
RRC16 NOTA Miami, US 4 of 4 100%
RRC18 Catnix Barcelona, Spain 2 of 2 100%
RRC19 NAP Africa JB Johannesburg, South Africa 7 of 7 100%
RRC20 SwissIX Zurich, Switzerland 21 of 21 100%
RRC21 France-IX Paris, France 17 of 17 100%
RRC22 InterLAN Bucharest, Romania 0 of 0 -
RRC23 Equinix SG Singapore, Singapore 4 of 4 100%
RRC24 LACNIC Montevideo, Uruguay 3 of 3 100%

Peers Not Seeing (1)
Peers Seeing (247)

Todd Sirbasku
A Loyal Hughesnet Customer Thats Very Disappointed
Minnesota

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9:14 pm EDT
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Hughes slow internet, problem with satellite

I have contacted Hughes net customer service several times about my slow internet service. The first time I was told it was because I used up all my data for the month. I explained that I upgraded to 20 MB in August of 2018. Apparently your customer service rep didnt put in the order, so I requested to be upgraded again. I was told the speed would be up in 30 minutes. I called back again about a week later complaining of slow speeds, we ran test on my system and computer and I was told there was a technical issue on your end with the satellite. I was offered a 30.00 discount on my bill but not a time when the issue would be fixed. I called again tonight, 9/26/19 to again complain about my slow internet. The rep wanted to run diagnostics again. I told him I dont have 2 hours to waste just to find out that the problem is still on your end. I am tired of your rude customer service reps, they hang up on you when they cant answer your questions, they drop the ball when they need to upgrade service, and no one can give me an answer on when or how you plan of fixing the satellite. I am constantly being booted off the internet. I am so frustrated with your company I could scream. I want answers and I want them now. You dont mind taking my money but you continue to give me crappy service. Your commercials at this point are false advertising because the customer gets nothing like you advertise on tv. In my area you are the only internet provider so I am screwed no matter how you look at it. You do know that a breech of contract has occurred. I am thinking of suing and by the looks of the complaints on the internet looks like I could get a class action suit against you. What do you plan to do to fix my problem. I am not paying another bill untill I get the service I was promised when I signed my contract. Your customer service reps need to be schooled in how to deal with the public because they stink at their jobs.

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11:59 am EDT
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Hughes billing and customer service

I am beyond pissed! I cancelled my account 3 months ago at least I thought I did. Only to find out that the person who was doing it did NOT finish the transaction and the only way I knew was because they took $70 dollars out of my account. I immediately called. They cancelled it, but told me it would be be 4-5 days before they refunded the money. I kept waiting, no refund. I called again and was told oh no we said 45 days! I said WTH ! I threw a fit. I was told there was nothing they could do about it. I waited awhile still no money, called back and threw another fit to again someone in India or wherever, amazingly I got the money that day. Well we returned all our equipment and before when I had cancelled our service they asked us to return the radio transmitter. I told them we had no access to it since we didn't live there anymore. They said oh then that's fine, just return the modem and everything. We did. Yesterday I went to the bank and discovered I was overdrawn because Hughesnet withdrew $212 from my account! I was FURIOUS! I live on Social Security and this caused me great financial hardship. Immediately I called and was told that charge was for the radio transmitter ! I let them have it. The rep went back to my previous calls and says oh yes I see where it says your radio transmitter did not need to be returned. Then they told me I would have the money back today. WRONG! I called again and was told October 22! I said absolutely not. I want my money back TODAY! After an hour they said 1-7 days. I then expressed my dissatisfaction with them asking for a supervisor. Told there was nobody who could help. Expressed more dissatisfaction and was hung up on! This company is HORRIBLE and I will NEVER recommend them to anyone. I am calling back again and again until I receive my money.

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

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Contact Hughes customer service

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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