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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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P
12:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet

I originally ordered hughesnet because DISH recommended them for internet. I called them and talked to a representative, and told them what I needed to be happy with their product. Number one, I wanted unlimited data. I never had satellite internet, but I had heard it was limited. He assured me that it was unlimited (lie #1). Then I mentioned that I'm a gamer, and require a stable connection to play games online. He lied again and said that it would be consistent with most other providers.

When I first tried it, I had a 146kb/sec connection. Thats on par with the average internet speed in the late 1990's. I also had a 990 ping, which is useless for any type of gaming. Not to mention, I only had a 20gb limit. For a home PC, that is pretty much nothing.

I called and complained, and attempted to get out of the agreement. After talking to half of India, they decided to knock off $200 dollars, of a 400 dollar cancellation fee.

They lie to you to get your business, when you call them out, they charge you for it. Steer clear of these con-men.

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AskHughes
, US
Aug 07, 2017 3:35 pm EDT

Pallan68,
We are sorry that there was a miscommunication. We would like to assist you if possible please come here and leave a case# so that we can find your information and assist you.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
B
11:18 am EDT

Hughes I am complaining on the customer service I experienced.

I am not sure this is right complaint site but worth a shot.

My account number is [protected].
My name is Barbara Ritchison. I had your services installed on 4/4/2017. I had no issues with the install or services. On Wednesday, May 24th, I called your customer service to tell them that it looks like where your satellite sits on the roof it is leaking on to the ceiling inside the house. The customer service lady said she was filing a claim and that I would receive a call in 2-3 business days. No problem.
On Friday May 26. I called to check the status of my claim. I was going in to work and needed to know before the holiday weekend. The customer service lady said she did not see a claim for this and that I needed to call [protected]. These are the contractors we use. Ok I will do your job. I call them, they said they need a work order number to start anything. I call [protected] back. I re-explained myself because no one documents what's going on, you have to re-tell you situation again. After listening to this young lady read from her script instead of actually listening to under the problem, I ask for a supervisor. The supervisor gives me a work order number. I call [protected] back, they tell me that's a closed work order, it was the work order from the install. She tells me I have to call Hughes Net back, but this time once I get them on the phone 3 way call her in. So I do just that. Again, I have to go through telling someone my situation from the beginning. I listen to her script and I tell her to hold on, I 3 way call the lady in, (I think the name was On Ramp.). The lady introduces her self and miraculously, the script reading is gone and we are talking business. (I am already extremely upset for having to make so many phone calls to handle this situation and explain myself over and over.) Here is what tipped the bucket. The Hughes Net lady said "well who do I charged for this". They On Ramp lady said bill us, we can worry about this later, the young lady needs help getting this fixed. On Ramp asked Hughes Net for a work order number. Hughes Net didn't know how to do that, so On Ramp asked for a supervisor. Supervisor gets on the phone, again who is covering this charge. On Ramp said put it to us. Finally, we get a work order number.

My problem is are you really a money hungry company that you can't assist the customers issue because your not sure who is paying the bill? I do not like money hungry companies, they only want to make money and forget about how they get that money, THE CUSTOMERS!

Later, on Friday May 26th, I get a text that someone will be out at 8:00-12:00. I confirmed.

Saturday Morning May 27th, the same gentlemen that did the install came to fix it. He climbed on the roof and said it is not leaking from where he put the satellite, its above that. I explained when I called the landlord he said to get it off the roof. Gentlemen puts it on a pole. Now, we can't watch videos, and internet is super slow. I am really disappointed in your company and how this entire experience has been. I either want it fixed or I am getting out of this contract without paying any fees. I expected you to be a company that I would pay each month and you provide good service. That is not how this relationship is going. Instead of me calling your company 3 times and the contractor 3 times, a supervisor should have taken it on, called the contractor and discussed money out of my presence so I would know you are a money hungry company. This entire situation could have turned out better if someone would have tried to do their jobs. I thanked the On Ramp lady for helping me because that script stuff stopped when she got on the phone. We are not robots don't treat us like one. Let your people use a little common sense. It is not right to ask a customer to have to make that many phone calls and repeat their situation that many times.

I want to talk to someone. [protected].

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AskHughes
, US
Aug 07, 2017 3:23 pm EDT

Britchis
We are sorry for all the trouble you have gone through. We would like to work with you and ensure that your service is working. Please come back here and leave us a case# so that we can find your account and help you.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
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8:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet service

I live in a small community outside of Sparks, Ga, 31647. Hughes Net is the only internet service that we can get here. The service is horrible. At times it is slower than old dial up. Even at the beginning of the month I can barely watch a small video without it constantly stopping and buffering. Why have a high tech phone if your internet service is so bad. It is frustrating and since my wife is working on her Masters degree online it is harmful to her and her studies. Your service stinks! There is no reason for a high tech company to have such piss poor service!

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AskHughes
, US
Aug 07, 2017 3:38 pm EDT

Yarbee,
We want you to get the most of your service, please com back here and leave a case# so that we can help you get more.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
C
4:56 pm EDT

Hughes hughes net satellite internet

I am an active duty service member supporting a family of four and have followed all instructions from Hughes net regarding the return of equipment.

On Sunday, May 14 a payment was processed because Hughes net does not have my equipment which was sent out over a month and a half ago. I called in and spoke to a gentleman about refunding my money and was told that a refund would hit my bank account within 24 to 48 hours . No refund has been made by the end of the 48 hour mark.

I called back in and speak to a gentleman who says the refund will now take 10 days in order to reach my bank account and I was not told about any of this prior.

This is one of several financial debacle's Hughes net Internet service has made with my bank account and now that I am missing a very large sum of money and need it I get the runaround and yelled at by one of their techs about there is nothing he can do, I'll just have to wait. This is unacceptable I feel severely inconvenienced lied to and taken advantage of for something that was not under the scope of my control and they have made it obvious that they do not care

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AskHughes
, US
Aug 08, 2017 9:07 am EDT

Chris,
First let us say that we are thankful for your service to both you and your family. We are sorry that there was some confusion on the billing the 10 day refund is unfortunately correct. If there is anything else we can do for you please come back here and post.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
K
3:17 pm EDT

Hughes internet service

I called Hughes Net for home internet. I spoke to a slaesperson named Ike. I explained we were using Verizob Wifi and going through about 60 gigs a month. He assured me that the 8 gigs Hughes would provide was equivalent, because the dish is locked on to the satellite, whereas the mifi had to constantly search for a signal.
The second month that we used the entire 8 gigs within 10 days I called and tried to cancel, explaining that Hughes was not providing the service I had contracted for. They hung up on me twice, refused to cancel because I would not "let them explain the consequences".
They turned me over to Joseph Mann & Creed (whose employees identify themselves as representing an attorney) who sent me a bill for $698.78. I have asked repeatedly for an itemized bill but they have not sent me one. They did offer to settle for about $150 if I paid it immediately.

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AskHughes
, US
Aug 10, 2017 4:18 pm EDT

Karla,
Please continue to work with us we that we can come to a resolution that will be satisfactory for everyone.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
M
12:39 pm EDT

Hughes hughesnet internet service

I cancelled my hughesnet internet service late in 2016 due to continued price increases. The company sent a prepaid shipping box with a request to return only the radio attached to the satellite. I packed it and delivered it to USPS myself. I began receiving credit card bills for $219.50 for the radio attachment. In my first call to customer service, I was asked for the tracking number, which I could not locate. When I did find it, I called back and was told that the charge would be removed from my bill. The representative did not even ask for the tracking number, but assured me that the matter was resolved. I then shredded the USPS information, and discovered that the charge was included in my VISA bill and had been paid. I have called customer service twice more to request a refund, but they refused. The most recent person said they had received the modem (they did not request its return) but not the radio (which I did return). The Postal Service cannot retrieve the tracking number, although I recall shipping the radio on 12/23/16. I was a Hughesnet customer for almost four years, and I did not expect to be scammed for more than $200 because the company failed to keep adequate records. They claim not to see a note in my account that their representative told me the charge had been removed. I fulfilled my obligation to Hughesnet, but I should not be charged for a failure in their recordkeeping system. I want a refund of $219.50 from Hughesnet. I am Diane Harris, 43 Potts Chapel Road, Jackson, TN 38301. My phone number on the account is [protected]. My Hughesnet site account number is DSS30489347.

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AskHughes
, US
Aug 10, 2017 3:32 pm EDT

Mimiharris,
Please contact our Billing department [protected] to assist you with your issue.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
C
11:56 am EDT

Hughes phone service

I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to keep the number (865.435.6009) as it is linked to all of my advertising, signs, business cards, reservations desk, etc. Jeff assured me that I would not have a problem. He did not tell me that there was a 5 - 10 business day porting wait.

Approximately March 16, 2017 an installer came and changed out my service and gave me some equipment that needed to be returned to HughesNet. He said they would be sending me a box. Jeff had told me to call the business office to ensure that they had moved me from a residential to a business acct. so that I would not be double billed. Finally, after waiting for the box, I called on March 24, 2017. Come to find out, I was being double billed, and they had not sent a box.

I am dependent on this phone as my campground is in the middle of a circle of mountains and NO cell phones receive any kind of signal.

My phone was shut down immediately. I called everyday until March 27, 2017. I talked to a bunch of people... nobody had any clue as to why it was shut down. Finally, on March 27 after talking to multiple people, i finally talked to the super nice guy Chris. He figured out that the installer had not left the correct phone equipment and that i needed a different ATA box. I was assured that they would escalate this and send me a box right out. In the mean time, Chris got my phone back in service after being out for 4 days. I was on the phone with Hughesnet 5.5 HOURS on that day.

So I waited for my ata box to come. It didn't come and I had a phone and I did not want a 5 - 10 day wait on my phone during my busiest season. So I did nothing!

On April 20, 2017, my phone was cut off again! Again, I call and go through a bunch of representatives. Nobody knows why my phone is cut off... I tell the representatives that I HAVE to have a working phone. I call again on April 21, still it is a mystery why I can't have a working phone. Again, I tell them I have to have a working phone.

Friday night, April 21, 2017, I have a missing child at my campground and a very distraught parent. I have NO phone to call anyone. (Again, there is NO cell phone coverage) After several hours, we found the child. But this was completely unacceptable.

Saturday, April 22, 2017, I call again. Tell them that I have to have a phone and that I had had an emergency the night before and there was no way to get help. Finally they say I need a new ATA box. No surprise there! They tell me that it has been escalated and I will have it on Tuesday, April 25. I tell them I have to have a phone.

Saturday night, we had a flash flood. One of the campers decides to go across the creek which is flooded. If he had not been drunk, he would have been strapped into his Side X Side. Thankfully, he had no kids with him. He loses control of his buggy, floats out, thankfully, and the buggy goes down the creek, flipping repeatedly as it goes. He would have drown if he had been strapped in. If a child had been with him, they would have drown as well. I had no phone to call an emergency squad, i had no phone to call to get his buggy pulled out. Fortunately for me, I had a couple of first responders visiting ... this could have been tragic!

On Sunday, April 23, 2017, I have to go to town to use my cell phone to call a wrecker to tow a stuck RV out. At least this was not an emergency.

I continue to call, DAILY, begging for a phone... Finally on Thursday, April 27, 2017, I get the ATA box. I install it... wait a few minutes and YAY! I have a working phone.

But wait... now it is the wrong number and my customers still can not call me to make reservations.

I call again! They tell me I have to request a port and that it will be 5 - 10 business days! So my customers still can not call.

SO... I have been without a working phone/wrong number since April 20, 2017.

As of today, it has been 13 days since I have gotten any calls for reservations. This is killing my business. It is ridiculous and I cannot possible wait the 5 - 10 business days they say it will take to port the number.

I did not request the April 20, 2017 porting of my phone. I knew that I did not have the correct equipment and I would not have chosen my busiest time to have my phone shut down for 5 - 10 days.

I have lost a TON of money.

I need HughesNet to do something. I have kept all my documentation and will be forwarding it to my attorney, Joseph Van Hook, if you can not settle this matter.

Best regards,

Marianne Burns

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Update by Cody Burns
May 01, 2017 11:53 am EDT

i put the wrong name at the top. It is HUGHESNET.com

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AskHughes
, US
Aug 09, 2017 2:02 pm EDT

Marianne,
We are sorry about the confusion and the issues you had. Please come here and leave us a case number so that we can help you, or, come to twitter and direct message us @AskHughes.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
C
11:50 am EDT

Hughes telephone service

I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to keep the number (865.435.6009) as it is linked to all of my advertising, signs, business cards, reservations desk, etc. Jeff assured me that I would not have a problem. He did not tell me that there was a 5 - 10 business day porting wait.

Approximately March 16, 2017 an installer came and changed out my service and gave me some equipment that needed to be returned to HughesNet. He said they would be sending me a box. Jeff had told me to call the business office to ensure that they had moved me from a residential to a business acct. so that I would not be double billed. Finally, after waiting for the box, I called on March 24, 2017. Come to find out, I was being double billed, and they had not sent a box.

I am dependent on this phone as my campground is in the middle of a circle of mountains and NO cell phones receive any kind of signal.

My phone was shut down immediately. I called everyday until March 27, 2017. I talked to a bunch of people... nobody had any clue as to why it was shut down. Finally, on March 27 after talking to multiple people, i finally talked to the super nice guy Chris. He figured out that the installer had not left the correct phone equipment and that i needed a different ATA box. I was assured that they would escalate this and send me a box right out. In the mean time, Chris got my phone back in service after being out for 4 days. I was on the phone with Hughesnet 5.5 HOURS on that day.

So I waited for my ata box to come. It didn't come and I had a phone and I did not want a 5 - 10 day wait on my phone during my busiest season. So I did nothing!

On April 20, 2017, my phone was cut off again! Again, I call and go through a bunch of representatives. Nobody knows why my phone is cut off... I tell the representatives that I HAVE to have a working phone. I call again on April 21, still it is a mystery why I can't have a working phone. Again, I tell them I have to have a working phone.

Friday night, April 21, 2017, I have a missing child at my campground and a very distraught parent. I have NO phone to call anyone. (Again, there is NO cell phone coverage) After several hours, we found the child. But this was completely unacceptable.

Saturday, April 22, 2017, I call again. Tell them that I have to have a phone and that I had had an emergency the night before and there was no way to get help. Finally they say I need a new ATA box. No surprise there! They tell me that it has been escalated and I will have it on Tuesday, April 25. I tell them I have to have a phone.

Saturday night, we had a flash flood. One of the campers decides to go across the creek which is flooded. If he had not been drunk, he would have been strapped into his Side X Side. Thankfully, he had no kids with him. He loses control of his buggy, floats out, thankfully, and the buggy goes down the creek, flipping repeatedly as it goes. He would have drown if he had been strapped in. If a child had been with him, they would have drown as well. I had no phone to call an emergency squad, i had no phone to call to get his buggy pulled out. Fortunately for me, I had a couple of first responders visiting ... this could have been tragic!

On Sunday, April 23, 2017, I have to go to town to use my cell phone to call a wrecker to tow a stuck RV out. At least this was not an emergency.

I continue to call, DAILY, begging for a phone... Finally on Thursday, April 27, 2017, I get the ATA box. I install it... wait a few minutes and YAY! I have a working phone.

But wait... now it is the wrong number and my customers still can not call me to make reservations.

I call again! They tell me I have to request a port and that it will be 5 - 10 business days! So my customers still can not call.

SO... I have been without a working phone/wrong number since April 20, 2017.

As of today, it has been 13 days since I have gotten any calls for reservations. This is killing my business. It is ridiculous and I cannot possible wait the 5 - 10 business days they say it will take to port the number.

I did not request the April 20, 2017 porting of my phone. I knew that I did not have the correct equipment and I would not have chosen my busiest time to have my phone shut down for 5 - 10 days.

I have lost a TON of money.

I need HughesNet to do something. I have kept all my documentation and will be forwarding it to my attorney, Joseph Van Hook, if you can not settle this matter.

Best regards,

Marianne Burns

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Little Sher
, US
Sep 01, 2021 8:57 pm EDT

I am totally with you on the DISRESPECT Hughesnet has for its customers. We are not business but residential - I have a landline through hughesnet! Over 7 weeks I have gone around and around with everyone who says " SO SORRY FOR THIS PROBLEM BUT I ASSURE YOU - "I" WILL GET IT FIXED" OVER 6 PEOPLE I HAVE DEALT WITH AND STILL NO PHONE SERVICE OUT - PEOPLE CAN CALL IN AND WE HEAR BOTH - BUT WHEN I CALL OUT - THEY CAN NOT HEAR ME - They keep saying hello - I can't hear you - so if I need to call OUT - I use my CELL! I AM AT THE END OF THE ROAP AND I DO NOT KNOW WHAT ELSE TO DO TO GET THE SERVICE I AM PAYING FOR! ANY ONE OUT THERE KNOW WHAT I CAN DO? I JUST WANT TO CANCEL BUT I HAVE A 2 YR CONTRACT WITH A PENALITY IF I CANCEL BEFORE THE CONTRACT IS UP?

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AskHughes
, US
Aug 09, 2017 2:02 pm EDT

Marianne,
We are sorry about the confusion and the issues you had. Please come here and leave us a case number so that we can help you, or, come to twitter and direct message us @AskHughes.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
L
6:35 pm EDT

Hughes autopay

HughesNet insists on using auto pay, even after calling and telling them to change to paper billing only they still take the money out of my bank. In January I asked to get paper bills, in February when I went online to pay the bill they automatically changed me to autopay again. My wife called on April 9th to stop the autopay yet again and they said she couldnt do it even though her name is on the bill so I called and verified all the information for paper billing. Now it is 4/30 and they took their payment yet again from my bank account. I chatted with a representative who said nothing was verified and there was nothing they could do but change it to paper billing for June.

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AskHughes
, US
Aug 02, 2017 2:32 pm EDT

Lisa,
We are sorry to hear about your billing challenge. Here is our billing number [protected] that you can call to try and get a resolution.

Thank you,
–Andrew from HughesNet
#AskHughes

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R
1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet. cancellation policy

Circumstances out of my control I had to move. I called hughes not to have my serve changed to the new address and they said they couldn't and because of that, I am no longer responsible for the contract. Six months later I'm being charged for early termination and equipment. Third party installed the radio outside yet I am being held responsible to retrieve it. I don't have tools or know how for that.
Hughes net lied about how well my serice would work and wasted hours of my time to not fix it, I'm very disappointed. I also believe this complaint will fall of deaf ears.

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AskHughes
, US
Aug 02, 2017 2:26 pm EDT

Rlnecg, We are sorry to hear about your circumstances. You can go to http://customer.kb.hughesnet.com/Documents/1039586-0001v2_c.pdf to find out how to remove the equipment. Please give us a call so we can send you a kit to send the equipment back to us.

Thank you,
–Andrew from HughesNet
#AskHughes

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H
11:03 pm EDT

Hughes satellite internet and phone

I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple computers, X-box, play station, cells phones, ect... They came out the next day 3/18/17 to install phone and internet and after more than 5 hours the internet was not fully functional and the phone service as able to be installed at all. The installation tech then tole me he had another job and could not spend anymore time trying to get it to work and that he had wasted too much time trying to get in touch with tech support and they "sucked". He was foul mouthed the entire time he was in my home and kept swearing in front of my children as he was very frustrated with his inability to get the products to function. He then told me to call tech support and have them mail me new equipment and install it myself. I insisted that he send another tech out and he finally agreed. That night I called tech support to ask for help with the internet service as he mentioned that the 5g would actually work if I could get it running. After two hours on the phone with tech support, still no progress was made. The next day 3/19/17 another installation tech came to my home and spent nearly three hours and yet failed to get the services to work. But still left the non functional equipment in my home. After two days of foul mouthed dirty footed techs stampeding in and out of my house I called to cancel the non functioning services. I was told the only way to get my money back was to send the equipment back to Hughes Network Systems 16060 Industrial Drive Gaithersburg, MD 20877. I returned the equipment and contacted Hughes Net with the tracking number [protected] [protected] as they instructed me to on 3/21/17 and was told a full refund would be processed $516 once the returned equipment was received. On 3/23/17 I call to verify the return was received and signed for by C. Leister Updated Delivery Day: Thursday, March 23, 2017 Signed for By: C LEISTER // GAITHERSBURG, MD 20877 // 2:43 pm. I was told by "Ray Langston" that the only refund I would be getting was for $45. I then asked to speak to a manger and was told that "advanced billing" needed to be consulted and that I could not speak directly to them. After more then an hour on the phone and being placed on hold several times he told me he had spoken to "Mary Ann Torres" in advanced billing and I would be refunded $516.47 for the entire amounts of debits to my bank account for undelivered services and the confirmed returned equipment. He then told me the full refund would not be processed until 10 full days from my last charge date of 3/19/17 which will be 3/29/17. And to top it all off I must call Hughes Network Systems back again 3/29/17 and reference my case numbers to have them follow through and complete my refund.

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AskHughes
, US
Aug 01, 2017 4:24 pm EDT

Sir or Madam,
We are sorry that you had trouble with your installation. We want to confirm with you that your issue has been resolved and if not to please leave a case number here so that we can contact you back.
Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
M
3:47 pm EDT

Hughes internet and customer service

Today I spent 3 hours on the phone with your rude, condescending, and incompetent customer service team. I was hung up on twice when I asked for a supervisor. The supervisor argued with me about being hung up on, insisted the phone system did it, but then could not explain why I had to go through the trouble shooting steps for a third time, as your incompetent staff did not save the results of the tests I had performed the previous two times. I work from home. My internet is my business and when I cannot open up a WEBX conference because my internet is too slow it impairs my ability to perform my job. If the speeds that I am getting are the best that you have to offer in my area then stop advertising that you have the fastest speeds for rural customers, because Dial up was better than what I have with your service. It is apparent that your employees feel that since you are the largest game in town you don't have to treat your customers with respect or common decency. My internet is so slow that it took 3 minutes for this complaint to even begin to register as being typed.

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AskHughes
, US
Aug 03, 2017 12:37 pm EDT

Misty,
We are sorry about your service, but, we would like to help you. Come to here and leave us a case# so that we can contact you and assist you with your issue.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
D
11:38 am EDT

Hughes false advertising

You'd be be better off with a passenger pigeon. The internet upload speed averages 0.54, download speed averages 3.52. The biggest pile of crap out there. Their phone drops every inbound call and nearly every outbound call. Save yourself the frustration. Their customer service sucks. Their equipment sucks. Nothing but excuses and BS when you call. They won't help. They don't care.

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AskHughes
, US
Aug 01, 2017 3:26 pm EDT

Dressagerider,
We are sorry that you are having issues with your service. We want to help you and thank you for reaching out to us. Can you drop a case number or phone number on the account here so we can look up your information and contact you to help you.

Thank you,
–Andrew from HughesNet
#AskHughes

ComplaintsBoard
L
10:52 am EST

Hughes internet services

Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous address and was having it moved they had already charged me $138.49 for 1 month of service before they tried to move my service. When they couldn't install my service at my new address they tried to charge me an early disconnect fee and I told them I wasn't going to pay it they did waive the $280 disconnect fee BUT they only want to refund me $89 of what they charged me saying I used the service.

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4:34 pm EST

Hughes satellite internet - data gigs pd for - disappear when log on

Living in a rural area with few choices for internet service, i *thought* i researched hughesnet enough that i trusted them.
#1 - i never got the installation rebate i was promised (On the phone).
#2 - i would get online once a week, only to discover within minutes half of my gigs were gone! Every time i got online i called customer service to complain. I was told run the speed test, check your router, etc. I told them i live alone - - there is no one else using internet here! I changed every user name and password, etc.
Nothing took care of the issue of gigs "disappearing"
#3 - the first month is not really a good "snapshot" because - - they don't tell you the truth about what you are "using"... They just add to your account so you will continue past any deadline of ending contract without penalty.
#4 - dealing with customer service - trying to understand what they were saying because of the thick accent by non-english language speakers gave me migraines (Literally).
#5 - i looked at the users complaints (Community board) and saw hundreds with same issue i was having.
#6 - week after week of the same bs - - customer service people you an barely understand telling you to run test after test, but they have no solution to why your data is disappearing, just agreeing that yes, they see it is happening!
And no supervisor you can ask for to get beyond these bottom of the rung folks who have no answers.
#7 - community posts - - many of the "experts" who reply to our problems do not even work for hughesnet! They are just kids who give the impression that they are part of the company!
And many times they did not act "professional" - - bad language, arguing that you don't know what you are doing, etc. - very disparaging.

People - - it's time to wake up and unite! This company should not get all of our money while we get "taken"... Time to wake up and join together - - is there a solution? We must find one!

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9:37 am EST

Hughes internet

I accepted an offer from Hughes Net to switch from exede. I was promised 50 GB for 49.99 first month and then 69.99. Matt at the sales department advised me browsing on facebook, instragram and other social media would not count against my date. I was also advised I could download up to 45 hours a month on you tube and not slow my speed or go over data plan. The first week was OK but after that it has been worse than dial up! i habe called customer service 17 times and keep getting told I am only allowed 15 GB and they want to sell me a higher plan. I have a sales confirmation # [protected] they tell me that it doesn't help. I want the plan I signed up for at 50GB from the "new" satellite launched per Matt at 69.99 a month. I called the corporate # provided by Michael Gray a supervisor [protected] it just rings continuously. The false advertising and data speeds are criminal. We were advised we signed up for Hughes Net Premium Services-what a joke!

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3:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet and phone service

I order a 24 month internet and phone service for a total of $62.15 and had to use my bank card to pay for what I was told was an installation charge only. Instead, HughesNet used my card information to set up an automatic payment plan WITHOUT my permission. They also raised my rate to over $80 a month. When I tried to contact them, I was routed to a foreign country and was told that I had signed up for an automatic billing and that I was given the wrong price. After much calling, I was told that they would credit me and put the bill back to $62.15 for the 24 month contract. When I went online, my bank was charged $76.48 and I made numerous attempts to have this corrected but was told that my phone service discount was good only for 3 months and that my plan for $62.15 was only good for 12 months. After spending over 2 hours on the phone, I was told that I would be charged $66.01 for 24 months and was given a reference number if I had any more problems. They send you to people that work overseas and it's hard to understand what they're saying. This is a total scam on how they do business. I had to cancel my bank card today so that they don't take out any unauthorized payment amount which will cause me great deal of inconvenience for the next 7-10 business day. This company seems to get a way with how they do business.

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7:22 pm EST

Hughes internet / customer service

I have been lied to from day one! I was billed and money taken out of an account without my permission. This last week, rep lied to me when I called and stated the account they wanted to pay my bill had no money, I needed to give a new account number. He refused to take the account info. Told me to call back and I did. The company took money out of wrong account, which cost me more money! I want this resolved to be completely compensated for the extra money Hughes net has cost my husband and I. I know what is legal and what is not. Hughes net is a joke, rip off and I will keep contacting till I get compensated. I'm doing research on what I as a customer can get done to get compensated. The customer service is lacking. Every employee of yours has lied to me. I've been talking around no one has good reviews. Hughes net is a disgrace of a company ! I want to be able to get out without having to pay the penalty fee!

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2:57 pm EST

Hughes customer service

I have spent more than 8 hours on the phone with 12 customer service representatives from January 2nd 2017 thru January 17th 2017, and still have no Internet. I replaced the roof and they took down the sat dish. I called Hughes Net and they schedule an installer (subcontracted) and made the appointment. The installer calls me an hour before the first appt. to let me know they don't have the part to put it back up, it needs to be ordered by Hughes Net. I call Hughes Net and they reschedule a second appt., at 5pm the day of the 2nd appt. I call Hughes Net and they promised the installer was on their way and they have the part I need. This time I didn't get a cancellation call, but when I called the installer I was told that I wasn't on the schedule because they didn't have the part. They remembered me from the last appt., and told me I had to settle with Hughes Net.

I have been told since, that the part is no longer available and I have to upgrade, and the part takes 3 weeks to order, and the part takes 7 days to order and the part is no longer available and on and on. The latest customer service person has again scheduled an installer to come out saying the part (a DAT) is on all trucks. I have talked to Mexico, Texas and the Philippines. I can't talk to the same person twice so they don't have to take responsibility. I am to the point of tears. Customer Service doesn't talk to the Installing Company except to make appointments and nobody talks to Billing. So I am permanently stuck in this round and round situation, with nobody to help. I Have several numbers they have given me: [protected], [protected], [protected], [protected] and 7367557. These are the latest numbers, the others are at home and I can't email from home because I have no internet.

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9:25 am EST

Hughes speed not what I am paying for

1 week of promise from mexico and phillipines serve number elevation to level 4 on 24 hour call back promise . Am an engineer performed over 6 hours on phone serve tests and even them rebuilding router to no avail. told to keep trying to call customer service notice as I asked for us based support. continuous run around wasted over 1 week of my time tp still not get technician to verify bad dish position or failing amplifier of router defective. They suck as even automated system does not recognize my zip code. then they want to charge 135.00 US for service call. internet speed less than 2MPS for 8 days. No level 4 elevated engineering promised call back in 24 hours in 5 US business days. I am beyond pissed these foriegn customer support other countries go by book and no jack squat! will be calling BBB filing formal complaint! I used to build the dang satellites at Hughes they use so I know RF issues. unbelievable!

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Bkfarr
, US
Feb 22, 2017 12:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer for less than a year, my service was ok at first, continued to slow down. I have called numerous times to get assistance with this. I have gotten anywhere from "the weather is overcast or bad weather either here in LA or Boise Idaho, where they say my server is, watch the weather and when there is good weather you should get faster internet". I'm sorry, BUT I don't think I should have to watch the weather to see if I can get service! I understand weather can have an effect, but this is ridiculous! I can't even someone would even suggesting I watch the weather in order to use! Ok, I have taught the software side of technology, I have some knowledge of satellite, gates have to be filled and such. I have run speed tests over the last 24 hours, as customer service said to do. I have had many, many, many times pages timed out very common occurrence. 2 days ago I got this message. 502 Bad Gateway nginx/1.10.2, something is bad wrong.
These are my results
IPhone
Download - Upload
1.19. 0.47
0.35. 0.05
1.03. 0.40
0.35. 0.39
0.20. 0.39
0.36. 0.05

iPad
17.5. 2.34
19.1. 2.23
22.4. 2.25
21.6. 2.43
17.1. 2.23
22.27. 2.46

As you can see these speeds are far below ANY average speed you can find.
You advertise your wonderful services and this is definitely not what you claim!

I need some help, I'm tired of talking to people from the Phillipines who I can hardly understand! I ask repeatedly to speak to someone in US (language barrier) and I get nothing but argument that they can help me, blah blah blah. I have called numbers I have found on your links and they are either changed or want me to purchase a lot of crap that I would purchase if I wanted it!

As you see, I NEED SOME HELP!
Brenda Farr
[protected]

2/22/2017
12:13 PM

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

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Contact Hughes customer service

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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