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1.4 486 Reviews

Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies reviews & complaints 486

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Newest Huggies reviews & complaints

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H
9:59 am EDT
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Huggies diapers wet and damaged

I purchased a box of ur huggies little movers diapers large box size 5 the count is 132 in it and the diapers were wet and not useable I'm very upset and spent alot of money on these diapers I don't know what we can do to settle this I've been purchasing huggies for years and never been so unsatisfied with my purchase till yesterday I threw the whole box away if there's something we can do to fix this please let me know till then I'm unsatisfied with this brand

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1:38 am EDT

Huggies huggies price and quantity

Good day

My name is Geraldine, I am a mother of 2, My complaints today is in regards to Huggies over charging and giving less quantity diapers.

I am disgusted, frustrated and angry that huggies think we are dumb.

You are over charging us for less diapers, it is sickening.

I will post this on Facebook and Twitter I will make sure that all mothers go over to pampers due to them not lessening their quantity.

Give us value for our money.
Use to get 90 diapers and now, 76 for a higher price

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7:42 am EDT

Huggies pull ups

Good day I would like to bring to your attention of your product I bought at discem. I bought pull ups jumbo pack size 5. From the first nappy I used I noticed that it leaked. I then left the idea of it leaking and used the second nappy once again it did the same.I'm very disappointed that this has happened cause now I'm scared of using the rest cause I can't be changing my son clothes and best eveytime. I will attached a picture of the barcode as well of the best to show you what happens when I use the nappy.
Hoping to hear from you soon.
Mrs Abbalisha Pearce
E mail: [protected]@gmail
Contact details: [protected]

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8:03 am EDT
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Huggies little movers plus

This is the 1st time I am facing horrible bad experience with Huggies product. This product is so bad that every night my daughter wake up and start cry as the diaper leaked and wet her back cloth and bed. She is 4 years old and some time she get cold and cough as she sleep with wet bed and cloth.

The dept.HLMPS6-120
Lot:BI811308X

I am looking forward for this issues

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5:32 am EDT
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Huggies huggies size 6 pull ups

Hi, I bought huggies pull ups size 6 wor my little girl, when you pull up the nappy it tears on the side straight away, after just one urine in the nappy it leaks and her pants are wet. I dont think this is how it should be. Please can we come to some conclution about this. This is the second time I am loging a complaint at Huggies. The pack reference number is CT 21 210418, I bought a box of these nappies with 3 packs in 30 nappies in a pack

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2:53 am EDT

Huggies huggies gold number 1

Good day.
I bought a pack of huggie gold number 1 size, i fond a flawed nappy in my one pack where the ear that should to stick to the front of the nappy is hanging by a thread, i now can not use this nappy for my baby. I would please like a refund op this product.
My name is Marnique and e-mail address is [protected]@gmail.com. if you will please let me know what you are going to do to fix it.
Thank you.

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10:02 am EDT
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Huggies new huggies gold unisex nappies

Good Day

My son has been reacting to the new unisex Huggies Gold nappies for 3 days in a row, he has been getting a new rash (pimples) from his lower back to his bum and inner thighs - next to his genitals ever since I started using this product. I even tried using the older pull-ups for boys that I had and the rash is not going away. It is extremely painful and itchy and very irritating for him and myself as his mother who's sleep has been disturbed for the past few nights.

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Muhle Masilo
, US
Apr 11, 2019 5:08 am EDT

Gold Day

I have a problem with the New Huggies Gold; the nappies leak, the elastic fastners come off. To my horror I noticed that my nunu had nappy rash for the past few days and she has never had any nappy rash issues. :angry: :(

I never used to have these problems with the old Huggies Gold for girls. Do any of you ladies have the same problems?

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Sphe
, US
Feb 06, 2019 10:25 pm EST
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Yep, the new huggies Gold is a NO NO! My baby was born in 2017, I used huggies gold on him from birth and I was happy. They re-branded them late 2018, my Word! It's a complete mess! My baby wakes up wet every morning even if I change his nappy at night. All along I was in denial because I trusted huggies a lot, I am so disappointed

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Mafiki
, ZA
Jan 20, 2019 1:06 pm EST
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I’m writing this email with such disappointment in Huggies Gold unisex. I have a 2 year old daughter who has a painful rash all over her buttocks due to this new unisex Huggies Gold. She scratches herself all day and all night whilst crying. We have never had a problem with Huggies Gold before, since her birth she has been using this brand but now ever since these were changed to unisex they are just not right for her.

The sad thing is we bought these at Baby City, Crescent in Durban when we returned these with one nappy used they refused it and told us to contact Huggies. My daughter does not have nappies and has a painful rash and there is no one to assist me in all this frustration.

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Chazile
, US
Jan 03, 2019 3:23 pm EST

Im also very unhappy with the new unisex Huggies gold. I have been using Huggies Gold for girls&they were very good but these new ones are giving my child rash on her genitals. Im very disappointed with this new product. I dont like them at all

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Melanie Visser
, US
Dec 18, 2018 8:19 am EST

To Whom It May Concern

After quite a bit of deliberation i decided to forge ahead with this e-mail. I've always been a 'Huggies mom' and have exclusively purchased Huggies Gold for both my sons (eldest just turned 8 and youngest 18 months). I've also always recommended Huggies to other (new and seasoned) parents however since Huggies Gold reverted back to unisex nappies I've not had one good / dry day with my baby. ☹️
I find that long before the nappie is saturated my boy is wet around his middle. It is not just leaking at the top but the whole nappy seems to get wet. We now go through twice as manny clothes, not to mention nappies, as he just does not seem to stay dry anymore. The nights are especially bothersome as I now need to change him at least once around midnight and then he STILL wakes up wet.
He is 'n big baby and currently already on nr 5 hence I can not even try a bigger size.
Very unhappy with this situation as I am now forced to try a bunch of other nappies. This is not only an expensive exercise but extremely inconvenient. I dont know what you did but whatever it is; it is NOT working for me.

Unfortunately I do not have of a choice as but to change brands as the new Huggies Gold just dont seem cut it.

Regards
Very unhappy mom
Melanie Visser

Sent from my Huawei Mobile

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Melokuhle
, ZA
Nov 21, 2018 6:49 am EST

New huggies unisex not good at all..my baby gets wet fast the old huggies gold for girls were supergood I used them for 4 years without any complaints my baby stayed dry the whole night and even if the diaper was full the baby will be dry underneath.

Please bring back the old huggies gold because there seems to be no improvement instead the quality is poor, I used to recommend huggies gold to other moms but now i need to find a new better brand.

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Meisdadst Wertrerer
, US
Oct 03, 2018 9:11 am EDT

I'm not too happy with the new huggies gold unisex either. I have been using the one for girls since a few months after my baby was born as I found it to be better than every other brand of nappies. Now she is just over a year old and I find that the material in the 'new and improved' nappies are very much stiffer and plastic, and I can feel the shaped part around her thighs of the nappy to be too short with a deeper inward shape and is always messed when she goes number 2 and is wettish to the touch when number 1. This is leaking through the sides onto her tights. Very disappointing. And yes, the size is correct and is not loose fitting. The previous Huggies gold for girls was perfect. No idea why it was changed. Frustrating... Need to find a new brand unfortunately.

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7:27 am EDT
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Huggies huggies nappies

I would like to submit a complaint about the sudden price change in the huggies pants.

For the last few months I bought the "buy bulk" box for r250 at toys r us.
This month I went to buy my monthly box of nappies and suddenly there was new packaging with less (14 less) nappies and the price went up by r50 and my question is why pay more for less?

I only buy huggies because the other nappies are to expensive and then right next to the huggies I saw a big box pampers for the same price with more nappies and I took it.

For me this is a very bad shock due for some one who budgets.
I am very up set.

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5:08 pm EDT
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Huggies huggies snug & dry size 6

I bought Huggies Snug & dry size 6. These diapers are bad product. These diapers get torn. They have given rashes to my baby. I can give you pictures of diapers that are ripped torn and are in bad conditions. I have bought the biggest pack of you guys and this is the condition.I bought them couple of days ago. If this continues I want all my money back and you guys can take this crap.

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2:25 pm EDT

Huggies huggies snug & dry size 6 124 count

The bar code number on the box is [protected].
More than half of the box had diapers that were defective. The fastener tape at the waistband was half off the left side. It made it really difficult to keep the diaper on my child without other help. If it had been one or two I would have over looked it but about half the box was like this. This is not the first issue with huggies I've had as some other type of huggies diapers has made him break out pretty bad. Please contact me to get this matter resolved. The other brand was little snugglers.

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1:50 pm EDT

Huggies huggies little movers

I bought a box of huggies little movers from my local Walmart. I opened the box up within 30 mins of being home and there is a bug in the plastic laying on the diaper. I attempted to call customer service and the line is disconnected. I called another number and the lady hung up on me and now they won't answer. I will be going further with this legal wise

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5:21 pm EDT
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Huggies newborn diapers two cases

I am a concerned Grandma I purchased two cases of Newborn Diapers from Walmart here in Winnsboro. Over half of them will not fasten. I need this issue resloved... I also have two cases of ones two cases of two's also I've purchased wipes by the cases, please don't make me regret these purchases. I hope I can continue to buy Huggies for my new Granddaughter.

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1:46 am EDT

Huggies huggies diapers

Very bad quality. Very bad cotton material is used as compare to other diapers huggies diaper i found very bad material quality.
Please do improve the cotton marerial and elastic parren. It doest soack at all. Where it gets accumulate at one place. My baby is having rashes and cough cold due to huggies diaper. Its doest last neither 4 hrs also.
It is the safety of small babies in rular aeras they dont have knoweldge regarding this they may not be aware about this too. I request to improve quality and cotton material of diaper which should not get acummulate at one place so that baby will be fit and fine.

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10:11 pm EDT
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Huggies dried up plastic piece of diaper that stabbed my son in his genitals

The date is September 20th 2018. Time of incident was 9:30 pm.
I walked over to my five month old son when he wouldn't stop screaming louder than he has ever screamed before.
I then proceeded to try to sooth the screams. When checking his immediate body nothing seemed to be wrong, but he wouldn't stop screaming bloody murder, (I have never heard my infant scream this loud.)
I then checked his genitals to see if anything was wrong, and to my surprise I found a dried up piece of blue diaper liner sticking into his testicles.
This died up piece was extremely sharp and extremely hard.
I took it out of his skin, cleaned the area and soothed my son. My son already has sensitive skin, so if his testicles swell or worsen I will be forced to take legal action against the Huggies corporation.
I would either like a full refund on my purchase, free supplies from Huggies or both.
Something needs to be done immediately.
Due to the fact I've never had an issue before this with Huggies (they are my favorite brand of diapers and wipes) I would prefer to have some compensation from the company.
Due to the nature of the wound I will not be sending a picture of his testicles. However they are blood red and swollen.
I have taken pictures if legal action is necessary.
Thank you for your time.

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9:32 pm EDT
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Huggies little movers size 4 168 pack

Hi my name is Jill smithe I buy Huggies Little Movers from my Sam's Club in Grand Rapids Michigan on Alpine Avenue. The pack of 168 that I bought of size 4 Little Movers all of the I don't know what you would cut the cotton All Around by where you would separate the diaper all of that had tons and tons of just cutting it would stick to everything to string back and forth. I mean it would stick out the top of the shorts and my son it would hang down below his short sometimes I mean they just were made pretty crappy but after I had spent that much money you know I've used them. I still have about I don't know 10 left before it's time for me to buy a new pack and I don't know if you give any kind of discount for that or refund or I'm not sure what but I mean I struggle monthly just to buy diapers I'm a single mom. So anything that you could do please notify me about. I'll send you a picture of the barcode and then I think there's a serial number on the box and I'll also send you a picture of what I'm talking about on the diaper. Thank you for your time and please contact me as soon as possible. My email is [protected]@gmail.com

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2:45 pm EDT

Huggies diapers

I bought a box of huggies diapers a little over a week ago and had to stop using them due to the tabs kept ripping off as I was changing my son's diaper. I've never experienced that with any other brand and considering the amount of money I spent - I was very disappointed in the product. I used only huggies products on my oldest son, who is now 5 but I feel like alot has changed with the product given my recent experience!

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9:56 pm EDT
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Huggies huggies diapers

So I've been purchasing Huggies diapers since my daughter was born, August 6, 2017. This last purchase of Huggies Little Movers the diapers are falling apart and on the left and right side of the rear of the diaper is coming off and it's sticking onto my daughter's clothing and it also got into her mouth more than once! I'm very unhappy and i would like reimbursement for the case of diapers because this isn't fair and is a huge inconvenience and also a danger to my daughter. She could have swallowed the cotton many times. Thankfully i caught her.

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1:58 pm EDT

Huggies huggies diapers

We switched from regular Huggies bc they were hard and paper thin and currently use little movers several boxes had a few tags rip off as you try attaching this recent box at least half the box has! A waste of money when you can use a diaper and they're $35+ a box! This is the second time I've sent in a complaint when I guess I should've earlier! We have always used Huggies but can make the switch to pampers if needed!

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10:19 am EDT

Huggies huggies wonder pant leakage problem.

Purchased Huggies Wonder Pant from BIG BAZAAR. But it was leakage problem. Immediately called HUL customer care number and they provide me one complain number [protected] on 19th August 2018 and communicate that we will get replacement within 10 working days.

On 27th August got one call from HUL that my product will deliver within 2 days. But not received.

On 7th September again I called HUL for same they communicate they currently Huggies Wonder Pant not in stock. But in market Huggies Wonder Pant is available any shop and super market. They shared that by Monday 10th September they will call us with Courier tracking number. But still not get any call and any information.

Today 11th September called and asked the status but customer care executive SHARITA not listen anything from and using bad language and told me that we can do anything for this and we can complanin any one. Even not given me any information and cut my phone calls without talking with me. Using bad language and try do harrassing over phone and doing argument with me again and again.
Last any finally he cut my phone calls and not give me courier tracking number, even not share when we can get this product. As a fact we have cheated by HUL.

Looking for solutions, regarding this matter.

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9:20 am EDT
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Huggies huggies dry comfort

I bought Huggies Dry Comfort about 2 weeks ago. I opened them yesterday and every nappy I open and try to use, breaks on the side. I have a brand new pack of 50 nappies and I can't use any of them.

Please see photos with date of batch and photos of how the nappy breaks. Please assist with this matter - where to from here? It cost me R160 and I can't use any nappies

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Sue-Carlin
, ZA
Jan 24, 2019 1:35 am EST
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Good Day

I had the same problem i must say the costumer service is very bad . I am still waiting on my voucher its been 2 months already . And no one of the customer service people can assist . Keep on saying they will call you back after 24 hours. Or the courier will drop the voucher in 7 to 10 days. This is really the crappiest service. No straight answer.
Wasted my money on the nappies.

Sue-carlin

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Natalie Killian
, US
Sep 13, 2018 3:11 am EDT

Good day I have a complaint about a pack of nappies that I bought, I could not uses about 30 of the nappies as they kept puling lose on the one side tht you fasten I do not have any photos

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Author of the review
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Le-Anne
, ZA
Sep 17, 2018 1:36 am EDT
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Hi Natalie

Do you still have some of the nappies?

Huggies asked me to keep 5 of the nappies and they will send a courier to collect. Then they investigate the nappies to see what went wrong in production. Their customer service is really good. Maybe do a whole new complaint and let them contact you.

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Phone numbers

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