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Huffman Koos Furniture
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www.huffmankoos.com
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1.3 27 Reviews

Huffman Koos Furniture Complaints Summary

2 Resolved
25 Unresolved
Our verdict: If considering services from Huffman Koos Furniture with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huffman Koos Furniture reviews & complaints 27

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Newest Huffman Koos Furniture reviews & complaints

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J
10:36 am EDT

Huffman Koos Furniture custom order

myself and fiancée place this order on power motion living room sofa set 1/19/2015. we received a phone call that model number not in stock, so we change the order on March 25.2015. that was already a 2 month wait on the set. set was finally deliver on May, 9, 2015 the recliner was missing the power pack. customer service rep name Janice said it would be delivery 6/29/15. no power pack as of today. we are paying for something we cant even enjoy. I wiling to stop paying for this set. this custom set looks and feel horrible. Not happy with this sofa set one bit. I want to throw it out that how much I dislike it.

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L
5:25 pm EDT

Huffman Koos Furniture highway robbers

Warning: Do not shop at this store! I went to this store in Paramus thinking I would get stellar customer service and high quality furniture, as opposed to Raymour and Flanigan (which is where I should have shopped!). I picked out furniture for my bedroom, and living room, and kitchenb. I was told it would be in stock at a certain time. Only certain pieces came at the time I was promised it would arrive, and when it was delivered it was the wrong stuff. I complained to the manager who was condescending, rude, and indignant. Too long of a story to get into, but trust me...this store Huffmnan & Koos is a scam. Furniture you pick out never seems to come in stock, even though you are required to leave a deposit. The furniture in their "showrooms" is all BS. It was the worst shopping experience of my life. Thank God I went to Raymour for the balance of my furniture, which arrived w/in days and was of excellent quality.

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C
8:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Huffman Koos Furniture customer service

Purchased Server for $799 in December 2010. Dining room server was delivered with a broken door in mid-January 2011. 3rd party repair company that Huffman Koos uses to fix their furniture came to our home and could not fix the door on the server; customer service agent came to our home and took 1 digital photo; that rep was fired 1 week later and picture never sent to Huffman. Another rep came out, rigged the door to fix it, took photos. Wrong door was ordered, then furniture manufacturer of the server that was in our house and broken went out of business. We did not find this out until April 5th (3 months latere!) We want to exchange the current broken server for more expensive one; they will not. WORST SERVICE EVER! Rude workers. 4 month ordeal!

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H
9:54 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Huffman Koos Furniture delivery and

My experience with Huffman Koos is STILL not over (after 2 and a half months) thanks to the incompetence of their aftercare service. The first time they delivered our dining table set, the surfice was stained. It couldn't be wiped because the stains are below the coating. I called and askedl the office to replace the table. I had many trouble because the office never back up when the person in charge is out. They NEVER called me back even if I left messages to do that. It took a month for them to process our service request (to) and an inspection campany's worker came to my house. After his inspection to take some pictures, they have NEVER got in touch with me for a month. Whenever I call to confirm they always have poor explanation. For example, "Now, service office is closed" or "Now the person in charge is out". They should call me back because I have already paid the money. I'm so dissapointed to find their unprofessionalism. Finally, I hope refund.
I NEVER recommend to buy anything in Huffman Koos.

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AmericanWatch
Valley Cottage, US
Mar 13, 2012 5:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I know what you mean. I was a manager there and the dishonesty there is something. Fairfield and Paramus NJ management is the worst. I was pushed out because I was to honest with customers.

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F
1:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huffman Koos Furniture horrible delivery and damaged product

My experience with Huffman Koos is STILL not over (after 2 and a half months) thanks to the incompetence of their delivery service. The first time they delivered our bedroom set, they forgot to pack the slats for the bed frame and so our mattress is STILL on the ground. Not only that, but the headboard was damaged and so we asked for a new one. It took two weeks for them to process our service request (to get the slats and headboard delivered) and then another two weeks before we could get an opening for delivery. Then our delivery was canceled due to weather and then their driver had the flu another time so AGAIN our delivery was canceled. (Oh boo hoo, you have the flu. So get another driver!) Every time we called to reschedule we had to wait another two weeks. So FINALLY we called and spoke to the manager of the delivery service and he scheduled us for the next available day we were available. Surprise, again canceled due to weather and rescheduled two days later. And that is today, and we STILL don't have our pieces. They NEVER SHOWED UP TODAY! WTF? No call, nothing. So because it's a week nite, no one is around and we have to wait until tomorrow to even TALK TO SOMEONE ABOUT THIS.

In short, this is what I want to happen:
I want my pieces delivered ASAP,
I want at least part of my money back,
I want someone to get fired for this incompetence,
I want Huffman Koos to use a better delivery service,
and I want to tell all of you to NEVER USE HUFFMAN KOOS TO GET FURNITURE. You'd get better response from a damn monkey.

HUFFMAN KOOS, YOU SUCK!

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E
6:39 am EDT

Huffman Koos Furniture 2 months delayed delivery

Dealing with huffman koos and their unprofessional staff has been one of the most aggravating events for me and my fiance.we regret spending so much money there. our couch came a month later than the date we were promised. our dinette set came in 3 different occasions and some parts were dirty and damaged. we ordered our couch in June and after a month it arrived much to our surprise damaged, well is now December and we're still waiting on our couch's arrival. So disappointed and angry please don't waste your time and money with this unprofessional, careless and improper business. We have called numerous times to speak to the management but it seems like he's always on a break. We DO NOT recommend fairfield branch or any Huffman Koos branch ever.

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K
4:25 pm EDT

Huffman Koos Furniture delivers a defective table and leaves

I just got a delivery for a dining table and the company delivered a defective table that doesn't open to accept a leaf. I asked the delivery guy if they were going to take it back and he told me we don't do that>? I asked to speak to the manager and he said the manager would call me by the end of the day. The guys ran out of my house, I never got a call and when I called the store in Fairfield NJ they told me they had no record of my situation and because I accepted the defective table I could not get a new one! I even signed it "Delivered Defective". When I called the store they kept telling me to read my contract, read my contract, read my contract. I felt so insulted because I felt the delivery guys tricked me into believing the manager was going to offer a resolution which in my eyes was a new table. What else could it be? Apparently they are going to send a tech to determine if my table is fixable. It feels like I bought a new car and they are going to put an old engine inside and tell me it works fine. I can't stress how disappointed I am with the delivery guys of this company and I am upset at the level of service that came along with it at the store level. They basically called me a [censored] for accepting the furniture and they said the drivers would never suggest taking the defective piece back. What kind of corporate policy is that. Leave the defective furniture at all costs and do whatever you can to deceive the customer in order to do this. I feel like an idiot for trusting the delivery guys, my advice is to speak to a manager immediately if a furniture company sends a defective piece out to your house. Do not take a delivery guy's word on anything. Do NOT trust this company and for that matter any large furniture company. I feel cheated.

Read full review of Huffman Koos Furniture and 4 comments
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Dresser
Landing, US
Aug 08, 2023 12:26 pm EDT

I have made several requests to repair the finish on my dresser that I purchased from Huffman Koos since May 2023. This is great quality furniture and every time I speak to someone I never hear back from anyone. I did purchase this bedroom set at the Fairfield, New Jersey location.

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BigMO80
Hoboken, US
Nov 30, 2010 10:24 pm EST

I just bought some furniture from Huffman Koos and it was delivered damaged last week. They are sending a "technician" to fix the issue. The problem is that I did not pay $5000 for damaged furniture and then for it to be repaired. I put a hold on my credit card and will not release it until I am satisfied. I'm just waiting for them to try to F me. In the future, I would not deal with Huffman Koos. They are liars and cheats. That is why their stores are always empty and the people who work there suck at life.

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tiredofbeingtreatedlikecrap
Rockaway, US
Sep 18, 2010 5:02 pm EDT

I've been trying to work with the folks in the Rockaway store and have got nothing but the run around. One piece of an entire set was not in stock but it was promised to be delivered within 30-days. In 30-days when it was not available...did they call to tell me? NO. I was told it would be another 30-days, well we're beyond the 60-days and there are three incompetent people in the store...none of them know how to use the telephone to make a courtesy call... They don't know when I'll have the final piece of the set and while they say they will check their system and contact me, they don't. I have to continuously call them. Jolene, Kevin, Luci...have all been caught in lies and are a waste. They cover for one another - one offers X% discount and the other says oh no, we can't do that...after you've agreed to the purchase. Don't these people realize that jobs are hard to come by and they are fortunate to have one-don't you think they would do all that they can to perform and keep customers happy?

Secondly, the quality is not the usual of Huffman & Koos...you can buy the furniture in their store anywhere...for less! Unfortunately I was unaware of this fact. H&K used to be the name on the street and the best, high quality furniture with friendly customer service...not anymore! DON'T SHOP THERE!

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tiredofbeingtreatedlikecrap
Rockaway, US
Sep 18, 2010 4:56 pm EDT

Terrible...what was the end result?

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Contact Huffman Koos Furniture customer service

Phone numbers

+1 (973) 249-0700 +1 (973) 575-3777 More phone numbers

Website

www.huffmankoos.com

Most discussed Huffman Koos Furniture complaints

delivers a defective table and leaves
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