HUD - Phoenix, AZ office — Rude Uncooperative Manager
I called the HUD office in Phoenix, AZ and spoke with a Raphael Mecham on Tuesday, April 13, 2010 to get help with a problem I have with the housing authority in my area. Well this individual said he would give my information over to a co-worker for her to follow-up with me the next day. Well to no avail, this woman never contacted me and I called in today (April 14, 2010) and spoke again with Mr Mecham, who apologized and said this woman doesn't handle complaints and she will not be calling you back. He admitted to me that he gave me wrong information!! I immediately requested from him to connect me to his manager and he flat out refused to do that. His reasons were that no managers deal with any complaints that come into their office. This Mr Mecham then gives me a toll free number on the east coast to call. I demanded from him to connect me with a manager there, and he said that he was not going to comply with my request and said to me he would hang up on me. After I persistently asked for a manager on his rude conduct on the phone with me, he then asked for a female employee to come over to the phone and witness my conversation with him. I simply asked him in the conversation, as to why he didn't bother calling me back today to address the fact that his co-worker was unable to assist me with my problem, and he gave me no response to the question, nor did he even care with his attitude that he exhibited! After he didn't cooperate with me in getting me a manager to speak with, I hung up on this idiot. This Mr. Mecham should be reprimanded or terminated for his inappropriate, rude, uncooperative behavior!!!