HSN
reviews and complaints

I purchased in 2006 at the end of the year a Doney and Bourke sachetel style handbag via HSN it was sold to me as an authenic handbag. I contacted them back questioning it's originality and again I was assured that HSN only carried the real Doney & Bourke handbags. At that time I complained that the straps did not appear to the the ture quality like others I had seen. I was told to contact Doney and Bourke and they assured me also that HSN only carried their original bags and I therefore reqested the registration on my bag for which they did provide me with that information. I used the bag for only 3 days when first purchased in 2006 and not again until 2008 in January at this time I began to notice that the strap on the bag was peeling and that there was a very fine cut under the bottom of the bag on the leather part. I paid top dollar for this bag! I visited the Doney and Bourke store in Williamsburg recently to notice and be told that their ture bags always have the name lable and/or tag which is also leather within all of the bags. My bag only has a tag with bar code and the DB initials. What should I do to recoup my monies and make my complaints?

Thanks,

Constance R. Mason
[protected]
[protected]

HSN is issuing credit cards through GEMB. I attempted to pay my account online., after registering my bank information and other personal information. I paid one payment online 3/3/08, on 38/09 I received notice that my bank had refused payment because I refuted the payment. I called my bank. My bank said nobody from HSN GEMB had requested payment and they know I did not contact them to refute payment. I spoke with regular HSN customer service 3 times, the times I was referred to the credit card side. Until reading this site I thought perhaps I had keyed in a typo on the routing number or bank account number. When speaking to the credit card folks (who are out of country (outsourcing) they first could tell me none of my personal info was accessible to them and they couldn't correct it.

They kept referring me back to normal customer service, who then transferred me back to them. The third person I spoke with said she accessed the information and it was blank-no routing number or bank account number had been filled it. This was clearly inconsistent with their own email saying they had the information to submit the bill, did submit it and was refused payment. The email is inconsistent with the bank (who I have had zero problems with for 15 years). After reading the complaints about GEMB I am now terrified that I am at HIGH RISK for identity theft. I have canceled the card and requested a paper final bill. I think I was phished and don't know what to do.

Too many problems with credit cards. My purse was stolen and when I got all new cards some of the statements were made electronic, so I said how can I pay it if I dont see it, I dont check in online everyday or even read all emails. Plus if my credit card paid my online bills then everything is canceled. An electionic payment at hsnmastercard waited 3 weeks to tell me they didnt have all the numbers and sent the payment back. Its so funny they didnt charge a late fee but changed my apr to 30%interest. I said u see I tried to make the payment the money is in the bank and the old check information has the same info. I said u can take it back to were is was or I can just not pay it. Paypal did me the same way and then fixed the problem and took my apr back down. Mastercard is still being stupid when its not even my fault they didnt get their payment, it told me when I hand the number in reverse im sure it knew that I had all the numebers in there I did it 5 times and made sure it was right.

I have purchased a 17 piece Ultrex Gourmet Quality Cookware set from HSN with a 50 year Warranty. After using the pots and pans, the teflon part of it started peeling off. I have attempted to contact HSN about the product and they could not find a record in their system using my home telephone number for 20 years that I have purchased the product. Ultrex has breached the Warranty of their Product. The product did not perform the quality as it was advertised on HSN show. I was hoping to get address or contact information for Innova, Inc.