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H&R Block / HRB Digital
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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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2:57 pm EDT

H&R Block / HRB Digital online service

I tried to access my 2015 return. I must have mis-clicked a security answer. It locked me out. I called HR Block where a representative gave me instructions on unlocking and her information caused it to be preeminently blocked. Then Supervisor Elkis - x157713, told me to unlock it I had to drive 2 hours to a store location or Call the IRS to get my return. So angry. I paid HR block a ton of money to file my taxes and due to their tech support inadequacies they have the nerve to tell me to call the IRS. I will never use them again and I will let everyone I know about their customer service.

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9:26 pm EDT

H&R Block / HRB Digital income tax course

Hello, I am in the income tax course, city of downey in california.. And we do not have air condition.. It is a small room, we are 13 persons and it is so hot inside... Why do not you have air condition?.. It is a bad experience... I would like to come to a nice place next class...

I hope you can to fix the problem next time... I do not want to be here with the same problem..

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11:38 am EDT
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H&R Block / HRB Digital unethical behavior and terrible service

I paid H & R Block in Red Deer to do a professional tax return. They made a careless, amateur mistake that resulted in Canada Revenue demanding I pay $1200.00. H & R Block at downtown office admitted that they made a mistake but refused to do anything about it. The boss would not even come out and speak to me!

I explained that I paid them to do my taxes and they made a mistake (by entering the same tax credit twice) and that was costing me $1200.00. The boss yelled out from the back room that there was, "Nothing we want to do to help."

They took my money, provided a service, made a mistake (to which they admitted), and yet they won't stand by their work.

They were condescending, careless and made no attempt at restitution. They are in it for your money, not to provide a professional service.

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4:25 pm EDT

H&R Block / HRB Digital taxes

H&R Block
Located in: Shoppes at Hickory Hollow
Address: 5375 Mt View Rd, Antioch, TN 37013
Phone: [protected]

The individual doing my taxes was a complete novice. I had a partial tax return from Ohio and from TN. They were stuck like a dear in headlights. At the end, i received a weird print out that said i owed a school district tax. The tax preparer told me not to worry and that he would fix it by inputting the correct information. I had never paid this tax before. I got all the peace of mind insurance that i could at the end to make sure I was covered because i knew he did something wrong.. I filed my taxes around April. It is now August. I received a letter stating i owed a school district tax of 400.00. I did not live in an area that imposed a school district tax. The code that he put on my return did not coincide with my residence. clerical error which will cost me 400.00 if i do not get it resolved quickly. I called to make an appt to have things looked at and to remind H&R block of the insurance i purchased for peace of mind. the office is rude. I will never get my taxes done here again. Jackson Hewitt never fails. Do not go to H&R block.

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4:03 pm EDT

H&R Block / HRB Digital tax prep

Had my 2015 taxes done by HR Block in Grove City Pa. Lady was rude and pushy. Tried to charge me $475 when your ad said $100 for first time visit. Went to different company this year and he reviewed my 2015 taxes. Found a $29729.00 over payment error. This caused me great hard ship. Have made several calls and only get the run around. Can I get my fee returned and be compensated or am I wasting my time. All I hear is that this will be taken care of and never see any action. Ken Rabold e-mail [protected]@aol.com ph #[protected]

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8:28 pm EDT
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H&R Block / HRB Digital local branch

My husband and I dropped off his W-2s story a local branch in April 2017. I have followed up twice, and we still do not have his amended returns--almost 4 months later. I've never used H&R Block before, me this experience has guaranteed that I never will again. My last attempt to communicate with the tax specialist was 7/17/17, and there has been no reply. I'd like someone from Corporate to intervene. Here is the contact info:

Mary Ann Mitchell-Rowland
Senior Tax Specialist
H&R Block
Boynton Lakes
4748 N Congress Ave
Boynton Beach, FL 33462

Phone: [protected]

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1:16 pm EDT

H&R Block / HRB Digital tax preparation/customer service

4/17/2017 Office:33418 Professional: #144418 Patricia Yape
Desirable Resolution: Refund for preparation charge $259.25

This was my first time filing taxes with H&R block, first time having them done professionally ever. My father normally does my taxes but fell ill. Due to the illness, I filed taxes professionally as a drop off and pick up. I dropped the taxes off 4/14 and picked them up 4/17. When picking them up, I asked if there was anything additional I had to do and the person checking me out went back to Patricia and asked, the final answer being no. I had spoke with Patricia on the phone within the days she was preparing the taxes and knew I owed the state money. The way it was explained to me made it sound as if everything was taken care of, and the money was to be taken out of the total refund. The only thing I had to do at pickup was pay the charge for the service, $259.25. 3 weeks ago I received an email from ODT stating they hadn't received the balance due. I emailed with no response and then called and set up a call back for today, 7/28/17. I was notified Patricia is off for the summer and spoke with a woman named Kim at that office. I explained to her the situation and the confusion regarding the incident. She cut me off verbally several times stating they did their job and I should have known that I had to send the payment in. She also said asking the checkout person if everything is finished means I had a question and should have done a sit down with Patricia. I told her there was another customer with Patricia and the checkout girl went back and specifically asked if there was anything else needing to be done on my end for the taxes. I understand this is all confusion, but Kim was extremely rude on the phone. I told her I did not have the time to afford to sit down, hence why I had to have my taxes done professionally, because I was caring for an ill father. I asked for a refund on the charge for preparation because now I am at a loss as to why I paid $259.25 and the taxes were not truly completed. She stated the refunds are only for the tax refunds, not for preparation charge. She kept insisting filing a claim would "go nowhere" and "get denied" but I asked her to anyways. I asked if I could follow on the claim but she said it is an internal process and cannot. I was made to believe everything when I picked up my taxes was complete. The state had been paid, and the refund total was the amount with the deduction included. I now understand this is not the case. I am very unhappy with the customer service I received from Kim. I am completely satisfied with my refund, I am upset that this was not explained more clearly, either on the phone when speaking with Patricia or when I picked up the packet. I would like to request a refund for the preparation service.

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1:27 pm EDT
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H&R Block / HRB Digital h&r block

Where t start. Had appt for audit letter from IRS. Claim was to be filed peace of mind. Not filed. Appr X 3. Said peace of mind was filed-wasn't. So here I sit for my 2 pm appt agai. After driving 40 minutes and it's 223 and nobody has even acknowledged me. Room full. So I had to come here because Wake forest was to far for them. And I guess my time is not important. Very disappointed in this company. Very disappointed.

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11:33 am EDT
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H&R Block / HRB Digital h&r block

We filed our taxes in oxford ms in 2015 for the year 2014.in feb of 2016 we received a letter from the irs that we didnit report around 100, 000 in income. We have used h&r for over 30 yrs. It was on our papers they needed our ss income and a 401 form. We were penalized 2000.00 in interest and penalties. Then they got the amended return wrong by not including all the income again. We have not gotten any satisfaction from them. One lady in oxford tried to help us but we have not heard from memphis headquarters. We will be getting a lawyer.

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8:15 am EDT

H&R Block / HRB Digital h&r block office rock hill, sc

We took our tax info to H&R Block, and were told that the only preparer that could handle them was Julie Black, the Regional Manager for this area. This was a business that started in November of 2016, so there were only 2 months of taxes to prepare. That was in April. We are still waiting.

Julie filed an extension for us, at which point I advised her of the necessity of completing the taxes in a timely manner, as TWO families were waiting on this return to be done before they could file their personal returns. She said she understood. Then she pushed the return out until after the April 15 tax season. Despite repeated calls, we STILL have not gotten our taxes back. We always have to leave messages for her, and are only ever told that taxes will be done "soon".

This morning, I FINALLY managed to get her on the phone and asked when our taxes would be done. She told me that she had been in the hospital, and I told her that at this point, I was sorry, but I didn't care. I wanted a date for completion. She told me it would be the end of the month. I told her that was NOT acceptable. She said that's why she filed an extension. I reiterated that we'd told her we had two families waiting on the return, and we hadn't filed an extension so that she could wait until the end of it to complete the work. I told her I was not willing to wait, and wanted to pick my taxes (unfinished) up today. I said if they were not ready, I would raise holy hell in the office and intended to escalate this matter up the chain. She told me not to threaten her, and hung up on me. I will never do business with H&R Block again, either for business or personal taxes.

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6:50 pm EDT
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H&R Block / HRB Digital employee

H & R has an employee who is working out of the Fairfield CA, facility by the name of Tammy Kaleczyc. Tammy has been arrested multiple times long criminal record along with stealing personal information such as Social securities and manufacturing and cashing stolen checks. You can look up her record, Ms. Kaleczyc was released out of jail months ago last arrest was cashing a fake check at a super market in Solano county. My concern is that at H & R Block obviously deals with social securities for tax purposes. I would hate to see Tammy ruin more people's lives by continuing to mess with their personal sensitive information. You should not have someone with such extended record working nowhere near delicate personal information. Please I hope you look into my concern and verify i'm not lying. By looks seems as H & R does not run background checks on it's employees's, otherwise Tammy would have never been hired. I hope this is looked at with importance if not i will write a complaint to higher Management and will inquire with BBB how I can be heard. Thank you for your time.

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11:28 am EDT

H&R Block / HRB Digital lag in services

Dear Sir/Ma'am,

I have been availing services of H&R Block for my income tax return filing for past 3 years. By and large I had received efficient services during these years, hence, I decided to avail similar service for the current year return filing. Kindly note that not only did I not get any proper advise by the adviser assigned to me this year, he now is choosing not to respond on my queries and/or provide me with the proper analysis for filing return.

As the last date for filing return is nearing, I would request some other tax expert be assigned my case for assistance.

Thanks & Regards,
Soumya
[protected]@gmail.com

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12:26 pm EDT
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H&R Block / HRB Digital failure to stand behind service results

The Mason City Iowa H & R Block office prepared my 2014 taxes at my request. They placed me with an inexperienced agent even though I had explained I was i receipt of a large court settlement and did not want to risk any future problems with this filing. Despite my up front concern, the franchise owner placed me with an agent who was inexperienced. It came back to bite me in the backside as I was notified by the IRS in 2015 that my taxes were figured correctly and that I owed an additional $10k plus. For a year I tried to get in touch with the franchise owner but she would not take my calls or return them. When I finally caught up with her she claimed is was a mere problem of placing an amount on the wrong line and agreed to clear the matter with the IRS by sending them a letter of explanation. She has done nothing of the sort. The amount owed along with interest and penalties has grown substantially. I have made countless attempts to again connect with her without any success. The IRS withheld my 2016 state and federal returns. They are now threatening additional action and I need help with this matter at once. Please help me. John Schutz [protected]. schutz.[protected]@yahoo.com

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9:49 pm EDT

H&R Block / HRB Digital tax refund

Hi, for years I've been filing my with H&R Block, and never had any type of issues, but in march-April I decided to go get my taxes done as usual and, the girl that was helping me was new and didn't really know what she was doing or saying but I have her a chance, take in I had to pay 114$ to get my taxes done, she didn't even want me to cash a check she wanted me to get my refund put in my account which I later agreed, but then comes my gst refund day arrives and I have nothing in my account, I'm with TD, and they usually deposit by 305am, I received an email from [protected]@directcash.net, saying ; (106.75 deposit has been processed, expect 2 bus Day delivery to your direct deposit account, H&R fees remaining 0.00$. Msg/Data rates may apply.).. later that day I received the gst, now were July 5th and I still didn't get anything, got the same email, stating I will receive my $$ in two bus days, I never signed up for this, it's very rude and disrespectful that I have to wait an extra day or two for something that's supposed to be deposited at 3am, I would love to escalate this to higher level, it's unacceptable, and to think I recommended this company to friends and family, worst idea ever, I want this issue resolved quick, so this won't happen to my nxt gst payment, and I already know o July 10th I will not get my $$ on time, thank you for reading, I am waiting for your response..

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5:06 pm EDT

H&R Block / HRB Digital peace of mind claim that I am having trouble resolving

I contacted Anthony Masella, the district manager for H&R Block back in June to ask for helping fixing a problem that was created by your company. My taxes were prepared in the Wayne, NJ office on 2/14/17. The person preparing my taxes, made a monumental mistake when filing my taxes. I tried to active the Peace of Mind claim and not only is the claim not going through, but ignorance on behalf of the person processing that claim is making any sort if resolution come to a halt. The district manager, Anthony Masella, assigned my problem to a person in the Wayne, NJ office, but so far she has not been able to resolve my problem due to the run around she keeps getting from the claims department. I need to speak to someone, other than Anthony Masella, about how to achieve a speedy resolution regarding this problem. I am contacting Consumer Affairs as well.
Beth Carlson

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9:25 am EDT

H&R Block / HRB Digital emerald card

I (Carolyn) went to an H & R Block here in Oklahoma City, on May and Britton, in which I use to work for your facility in January 2011 through 2014. Apparently one of the office manager that I use to work for, as well as, that still work for H & R Block did my emerald card for me. As of this week I have been calling contumaciously, because someone has taken my card off file, in which it will not allow me to make any purchases in the store, through a drive through, or to get any money off this card. I am continuously still calling to speak with a supervisor. Your employees (foreigners) that you have answering the phone don't understand nothing nor can comprehend what my complaint is all about. It is a shame that this company suppose to be the leading Tax Service here in Oklahoma, and all of a sudden NO one can give me clarity Why? my card is inactive, why? I can't use it through a drive through or purchase, when I've been using it in the past 6 months. I need someone of higher up to call me to explain and give me clarity why? this is going on and to get my card back on track. My number you can reach me is [protected].

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11:22 am EDT
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H&R Block / HRB Digital unethical practice - h&r block

On about 25 May 2017 I received a notice from the IRS stating there was an error on my 2015 taxes and that I owed $1600. ~I contacted the H&R office who had completed my taxes for that year and was put in contact with Cidenua Keith at the Westway office, Wichita KS. who would be handling the issue. Upon initial contact, she stated that I had not purchased "peace of mind" but it would be added and the fee would be waived, because it appeared to be their fault, but it needed to be looked into further. ~After 2 weeks of no contact, I was finally able to track her down (the day before my payment was due to the IRS). She met with me and kept referring to me making the payment, but admitted that the person who did my taxes was the one who made the mistake (information provided by myself on my W2 was entered incorrectly resulting in an overpayment to myself). I finally explained to her that I was a disabled, retired veteran of 25 years, currently unemployed and did not have the money to send them. She stated that she couldn't help me and the reason was due to the fact that I had not purchased "peace of mind". I could tell she was 'pulling at straws' but was not going to help me. I told her that I was going to file a complaint and she should notify her boss, and I left the office. ~I set up a payment plan with the IRS to pay them $100 / month, which I could only afford by making cuts elsewhere in my budget. ~This week I received a 'generic' letter from a claims manager and a check for $344 releasing me from further liability if I cashed it. I cashed it today because I need the money, I DO NOT RELEASE FURTHER OBLIGATION, and the amount of $1300 is still incurred by H&R Block for their mistake. ~I will not let this issue go! I do hope that this is not the normal practice of a business with such a long standing name. The lack of integrity, proper judgement and unethical practice I have experienced in dealing with these persons is amazing. If a resolve is not met within a timely manner, I will be forced to use every resource at my disposal to force H&R block to do the right thing. The amount of negative publicity generated from this storm will far out shadow the act of doing the right thing and $1600. Thank You. ~~Toney Turner - 5416 S. Gold - Wichita KS 67217

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7:58 pm EDT

H&R Block / HRB Digital tax return - incorrect refund calculated by h&r agent

Date/Month of incident - June 2017

H&R block office consulted - 2108 Silvernail Rd, Pewaukee, WI 53072

Description of issue - I filed my tax return for 2015 through H&R block in Feb 2016 and upon advice from the H&R agent/consultant, amended my 2015 return in Feb 2017. The amendment was also filed through H&R block, same tax agent/consultant. As per H&R block estimation, I was to receive a refund of 1300+ US dollars. However, in May 2017, I received a notice from IRS that as per their calculation, I owe IRS 900+ US dollars!
Upon sending all required docs to the same H&R block tax agent/consultant, there was no response to the email. Later, contacted the corporate customer service and they arranged for an in-person meeting with the same agent. The tax agent/consultant checked and confirmed that it was a mistake on his side. He said that he will get the amendment revoked, so as per him I would not require to pay any money back to IRS. He said he will confirm back in 3 days. More than 5 days passed, and since the deadline to respond back to IRS was approaching, I again followed up and the tax agent / consultant tells me that revocation is not possible and that I pay the money to IRS!
I contacted the branch again and when asked for how they would compensate for this loss, they said they will raise a claim for me to reimburse me the amount that I have to pay back to IRS and also for the fees they charged me for 2015 tax return.
However, I was told that manager is not in office and I would get further details only once he returns. Now no one answers my call in this office! Hopefully someone contacts me soon!

Desirable resolution - H&R Block Silvernail office should immediately process my claim. I should also be paid the amount that H&R told me I would get a refund. After all, I filed this amendment only because H&R block told me to do so! And now, I am going through all this mental stress just because of their mistake!

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1:59 pm EDT

H&R Block / HRB Digital service

I went to H&R Block for the first time in march I had to file for 2 years 2015 and 2016 Mary at Austin street location did my taxes for me I was charged 600 dollars for the 2 years 2 weeks later my accounts where leavied I called they took my information no one even called me back to help me this week I received a letter that I owe another 11303 dollars for 2015 I went back to H&R Block for help after calling the state myself and put a hold on the account until July to see what I can figure out before having to make a payment plan
I was told that Mary never added a protection plan nor offered one so I would have to pay 60 dollars the lady that was helping me Sonia then says it's 200 dollars all as she did wa whet the state on the phone and hand it to me doing the same thing I did got nothing resolved and I still have to call by July and make a payment plan charged me 200 dollars for doing absolutely nothing after going to pay her for nothing her credit card machine was down I advised her to bill me I just don't understand why I'm paying for services of 200 dollars when she did nothing exactly what I did myself I am so upset with the service first Mary did not make us aware that we would owe any money at all she said wait for a letter in the mail we wouldn't have to pay anything but a small penalty if anything and if there's any problem to bring it back to her needless to say Marynever returned any of our calls and no one helped us after calling the office they took down the information and never followed up with it I was told today that Maryd knew the whole time that we had a fee to pay that we could have taken care of way before any of this happen to us words can't even express how upset I am

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8:44 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H&R Block / HRB Digital negative experience/classism with employee at capitol hill location in seattle

I used the H&R Block free software to file my 2016 taxes this year, and recently received notification from the IRS that I was missing a form. Rather than try to correct the mistake on my own, I made an appointment to meet with a "tax pro." I worked with the agent to amend the error.

In attending to completing the missing form, The Agent noticed that I could an receive additional refund, but quickly stated it would cost $99 to refile. I asked why I would be charged to fix a mistake the software failed to catch, and he suggested it was foolish to blame the software for my user error, due to not being trained on the software. I referenced your company's "biggest refund" guarantee and he said "Well you used the free software so you get what you pay for." I asked why I would be penalized for not being able to afford access to a better product, and the agent responded "I will not belabor this point with you. You made your point and I made mine."

This interaction really troubled me because it suggested that this H&R Block employee does not care about customers who cannot afford superior tax software. It also suggested that because I am low-income, I somehow do not deserve affordable access to the resources that will help me file my taxes or resolve tax issues. This classist behavior should not be tolerated in any environment, let alone one created by a company that is designed to help individuals receive the biggest tax refund possible, as for many low income people a tax refund is the biggest amount of money received at any one point in the year. I am very disappointed with this experience, and will be working with a different company for future tax filings.

Thank you,
[removed]

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Phone number

+1 (800) 472-5625

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