H&R Block / HRB Digital
reviews and complaints

I have had H&R block account steadily compromised and I have not gotten any help or funds returned. I have had them just hang up on me and refuse to help me with my disputes. I finally got access to my account and it shows transactions that I wasn't able to find out about before. They refuse to do help me in anyway and just give me the run around. I would have the debit card on me and it would get cancelled without my knowledge and they would get another one without a problem and take additional funds from my account.

I'm Cristóbal Marquina I have more than 20 years filling taxes with HR bock.In 2019 I got a loan 1,000 when up to 1,300 because I didn’t got taxes for COVID-19 till 2022. In 2022 I did taxes for 2021. When I got the money they took 1,300 for the loan 2019 but also 1,300 for 2020 and I didn’t take any loan in2020. I’m suing them for that. But the state money for 2019 I haven’t get it yet I called state for the refund they sent a letter with prof that they sent the money to HRBLOCK I have called HRBLOCK thousands of time keep giving me different phone numbers

I couldn’t still resolve anything.

My wife and I filed our 2019 taxes and our tax preparer did not include the 1099-R in the return. It was not caught and we got hit with a $2,223 fee and penalty from the irs in January 2020.

We returned to H&R block to file an amendment and the tax preparer had us sit with her for 5 hours while she fumbled with the software. At the start she was saying "Oh, you don't owe that money!" and by the end of it she was saying "oh, yeah. You owe the money. But here's a blank abatement form, fill this out and send it into the IRS with a strongly worded letter and they will waive the penalty fee!" and charged us $80 for the amendment after wasting 5 hours of our time and the amendment being useless.

Well, my wife and I being dumb and clueless did that. We finally got a letter from the irs this February (2022) stating they rejected the abatement and we still owe the penalty that has now been accruing interest since 2020. If the tax preparer that told us to send in the abatement form had just told us to pay the penalty fee, we would have done so!

We opened a complaint with H&R block corporate and spoke with tax preparer Ann Gail at the location we originally filed. Ann was nice but has a silver tongue.

After meeting with Ann and being told we don't have a leg to stand on and owe the penalty fee and that H&R block will not refund us the amendment fee or pay the penalty fee, I once again called H&R block corporate to complain only to find my case was closed last week and when the representative attempted to transfer me, I was hung up on.

Now any time I try to contact H&r block corporate, as soon as my account information is pulled up on the automated system, my call is dropped or disconnected. I have even called from different phone numbers but as soon as my account information is pulled up, my call is disconnected.

This is very unprofessional and disrespectful.

H&R Block in Carbbonear, Newfoundland filed my taxes without asking me if I had a child dependant which I do. I told them that my refund was usually in full but they waved me away saying it was EI doing it. I told them I was on EI before all these years and never had to pay in. They still did not take me seriously. They did not think to ask if I had a child. Attempt TWO...I went back to the office to ask them to fix it and the lady said sure, and said OK, we have requested a review...she did not ask me anything about my son. I get the reassessment back and my son is still not on it. I call the H&R Block office and she tells me to call revenue Canada. I call them and she tells me to go on the CRA online and do it. CRA online wont let me log on for some reason. Waiting times to talk to the ?CRA are very long and may have to wait until another day. I have been a month trying to straighten out a mistake I paid 161 dollars to your people to get me my best return. Basically I have been doing their job for them. I am going over tomorrow and if they refuse to help me I want a refund on my fee, I will be out in front with a sign telling my story to everyone. I am a single mother who lives check to check and I am owed $1000 and may have my Child tax credit cut off thanks to your agents careless handling of my file. I also have other funding from the government which may be reduced due to your mistake. If I have to live with no money because of any of this I will seek advice from a professional.

The receptionist at my Block Advisors location in Anchorage AK was so inappropriate on the phone and in person. I video taped the entire in person experience with her and the manager. She, Laura, argues with me and the manager, Michelle, none stop. She even said to the manager, well then I will be the "Karen". This was all going on in the reception area. I was finally able to explain my side to the manager, after Michelle continued to tell Laura to leave the area. Michelle even said to Laura why are you arguing with me. Then I went back to Alice's office for my 3pm appointment and was told that Michelle told here that if I didn't delete the video, that Alice was not allowed to finish my taxes. I was just there to finalize the taxes, they were basically done. My dad also has Alice do his taxes. We have both been going there, seeing Alice for 11-12 years. I would really like to speak with someone to explain the entire story because it's quite lengthy.

I have tried to send/attach the video to this message but am unable. Maybe if you contact me I will be able to send the video to you.

The day of 02/26/2022 earlier that afternoon I had a strange authorization for $1.00 pending. I thought nothing of it. Later on while I'm at home watching television at 8:34:43pm I got a notice of a strange withdrawal of $283.00 come out of my account. The location was from an ATM I've never been to. I immediately contacted H&R Block Emerald Prepaid Mastercard customer service. I explained The situation. Another charge was taken out at 8:35:17pm for $203.00 and another at 8:35:51pm for the amount of $483.00 all from the same address. I was scream and sick talking to the customer service person. I had my card and sitting on the phone with them. Picture of my card in hand and all of this happening. I was so angry. Still on the phone with customer service representative at 8:41:20pm yet another charge at the next ATM from the address the report showed for the amount of $483.00. Oh my gosh! ! I couldn't believe what was happening. I asked them what the hell they could do? They did they were working on it. Yet again another transaction was made for $483.00 and this was the same ATM at 8:42:06pm. I was yelling and screaming and they said we have frozen the card at that point. DANG! I was sent paperwork to fill out and fax back over to validate what I had just reported.

I received a denial letter by March 3, 2022 stating that thanked me for the notification.

- No Pin failures - card user entered the Pin without error

- No Pin changes just prior to or during disputed transactions

- locations of the transaction l is in relation to your residence or normal spending

- card was in your possession during the reported activity

And they closed my fraudulent investigation case. WHAT? I don't understand.

1. Refund stolen funds 2. Rep trained better to handle CRIME in PROGRESS could have Facetimed or asked for an instant Photo of the victim during call 3.During the Investigation photo could have been requested from both ATM’s where money was taken & compare against customer 4.Treat customer w/respect during Grand Theft Crime!

I use the software downloaded to my computer. Cannot submit my state return because it will only print "not for file" copies. Called support. Waited 96 mins and then spent 12 mins speaking with a rep who knew less about the software and computers than I did, and when she found out I was using a Mac--about 10 mins into the call--she hung up. Never called back. Next year, and the year after, and the year after that, I will download TurboTax. So should you. If they cannot code or resolve a print issue, then why would you set yourself up for failure. And no, could not submit electronically due to state rules on Schedule M.

I booked a virtual tax preparation appointment with hr block in which I was quoted by the front desk receptionist at 25th street branch in easton pa I was told my fees would be $80 however my documents would not upload to myblock account so they suggested I come in person I advised I do taxes professionally the reason im coming in is to get help with my 2020 tax refund in which I don’t have knowledge on amending so I sat with a tax prep who after 1 hour and 40 mins advised 2020 she refused to pay til on stating it was too complicated but she submitted my 2021 after I argued she had my filing status wrong I also didn’t get the correct adjusted gross income along with several credits due to her ignoring my requests and proceeding processing my return I got back way less than expected IRS advised me to do 2020 off it’s 2021 to get cti and eitc I missed last year I am facing homelessness and this year tax refund could’ve avoided this im terminally I’ll and have kids their high fees is making me loose home also the tax rep stated I was eligible for tax refund advance through emerald card I get home receive a text a hour later stating I was denied they advised me hrblock should’ve told me this before submitting my tax return so I made numerous email complaints with district manager Tom Mcglogh and also the new branch manager there they all denied giving me my refund fees back and were very rude not caring and had no empathy. As a ex employee I know they can give unsatisfied customers their money back as they have a slogan that they stand behind their the best company around and all customers leave happy is a true understatement!

For nearly a week I have not been able to access the tax return for review. I get numerous messages that the return is ready for review and approval to file. When I try to view the return I get an error message " this service is no available- try later". Even my tax advisor can not make any progress on this matter. The payment has been made and I have the receipt.

What to do next?

Ordered and paid for Deluxe + State. Although downloaded, it won't install. Installation interrupted by message that says can't complete installation, and suggests may not have enough space, or computer to low power. I doubt that. My son in law-tried to help and had conversation with agent but no solution. He said he'd call back within 5 days. He gave a case number: [protected]. that was nearly two weeks ago. I've been a H&R user for 20 years. This kind of service is what will turn me to Tax Cut. I'm 86 years old, but do fairly well on computer, but this has thrown me. I want talk with someone. [protected]. I don't hear from someone and get the help I need — just send me my money back,

My card stolen and money on it is not there they changed me for last year and I never got paid for that year taxes I don't understand why they don't

I filling a claim and they still have told me anything to wait 10 and I did everything from filling a police report called my phone company got a new card and still nothing

on 1/27/2022 I received a discount offer from hr block. I took the offer and paid

$47.93 online with a credit card. offer was from gethrblock.com/pearl I signed into hr block but did not complete taxes at that time. On march 9th,2022 we decided to do the taxes on hr block and forgot we had a already signed up and paid. We then went to a another hr block website we completed our taxes and paid in full and filed them. We then then realized our mistake and called hr block and spoke to Amanda from pa. she refused to give us any other info like last name or worker number. We asked to speak to a supervisor with no results. We gave her everything information she asked for included both SS numbers.

She had a very bad attitude.

Something has changed for the worse with H&R Block. I have used them in the recent past but my experience this year with them is really bad. My initial contact was 2/19 to file my tax return. According to IRS there was an issue with my return so on 2/22 I reached out to H&R customer service to resolve that issue. The person I spoke with told me they would refile it and let me know at least 40 hours later. It is now 2/28 which is nearly 150 hours later and I still have heard nothing from them. I tried multiple times to reach someone, had very long waiting times, agents who were not adept at helping, and I was cut off while waiting. The agents did not really understand how to help resolve the issue and were slow to even respond as if they had no clue. Customer service is very bad and starting this year I am going elsewhere. I no longer recommend H&R Block.

Taxes prepped and filed, three weeks later letter from IRS saying they need wage and withholding info (W2's, 1099-R's). Called Block office they said we will call you back. Four hours later no call went to office with IRS letter and return info. they don't want tax info just the letter, they have tax info. Three days later and multiple phone calls finally get a call from the tax expert that filed my return, says they need copies of my wage and withholding. The info they didn't want the second time I was there. So now after my third trip to that office they say they will get if taken care of right away.

Sending wage and withholding (W2's, 1099-r and SS statements) is that not like income tax filing 101. Didn't even get an apology for their screwup, just get to wait another three or four weeks for my refund maybe.

I filed my taxes return with H&R BLOCK 02/03/2022.

During I make filing keep show up lots of different fee.

when I added all of fee total was less than $120.

I got $150 estimate for tax filing from CPA near my house.

So I took H&R BLOCK, Coz cheaper.

I received $1044 instead $1233 from state tax return.

H&R BLOCK took $189 fee from state tax return.

A few days later I received $7332.02 instead $7448 from fed tax return.

H&R BLOCK took another $115.98 fee from Fed tax return.

H&R BLOCK took total of $304.02 online filing fee instead $ less than $120 they show me during I make filing on my computer.

I have filed my taxes with H&R lock since I was 18 and I'm 35 now. I filed two years ago with a friend and came back to H&R block last year. I have always qualified for the emerald advance and have been denied the last two years today included. I was told to reach out to Meta Bank which I did and they were not helpful and rude. I needed that money for the holidays for my children and I. I am really considering taking my taxes somewhere else as I am really unhappy and the tax office couldn't help me at all and didn't understand why I was denied either with my return being almost 10, 000

Have always used h & r block.and always been approved for every advance and paid it back and paid them to do my taxes. So I guess last year they got a new bank and starting checking your credit and I was denied the first time ever for all the advances!I see this is a huge problem with the new bank which is ridiculous cause you pull the advance straight from our taxes so why would our credit have anything to do with it they always get repaid .I'm hoping they have fixed it this year, if I get denied again due to my credit I will surely not use them an take my loyal business else where should be looking at past history or something or ability to repay not my credit and effecting my score by putting another inquiry on there ! Get it together h&r block this new bank will have you losing all your regular customers of years ...this is absolutely ridiculous and wrong !