HP
reviews and complaints

I purchased a HP 2133 Mini note book computer shortly after they went up for sale. I rarely used it because I bought it when I needed to fly. Now the computer will not boot up. No hard drive activity, black monitor, no Wi-Fi light. It is dead. I check on the HP site for possible solutions. Followed all of their suggestions. Reinstalled the original 1GB memory unit (I ordered a 2GB upgrade). Even bought a new hard drive. Still no boot. Did a little message board searching and found out that this is a common problem with this computer. Contacted HP who suggested I send it in for an inspection (for a $25 fee). I believe that HP owes it to it's customers to repair these paper weight at no charge.

This is a link to the HP boards and others who have made complaints: http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=18219#M18219

What I hate is companies trying to pigeon hold you on things. I am not a novice and a computer consultant. I am A+ Certified and Network Certified. One thing I hate about their software is the lack of application CDs to be present separately from the machine. So you have no choice to always go back to Factory Installation (especially after an upgrade of OS which are happening with customers are we speak).

I am one of the few that hated Vista and wanted to upgrade to Windows 7 as soon as it comes out. What is amazing is that HP defines Windows 7 of their brand and Windows 7 that comes from Microsoft as being DIFFERENT OS (even if both are Ultimate and 64 bit). But what was determined is that

1) I can't do a clean installation from Windows Vista to Ultimate because the application CDs that come with my machine is bundled into the recovery Disk (that you have to create for the machine BTW) though most white pages would recommend that since I am going from Vista Home Premium 64 bit to Vista Ultimate 64 bit

2) They will not support you the OS present because Windows 7 unless you purchase the upgrade kit from them. Also, I have determined the upgrade is not available for consumers to purchase because their requirement is the purchase of your machine has to be 6/29/09 to 1/30/10. So you still have to purchase the OS separately

4) They will not provide any application CDs to install the HP software. In other words, read # 1

So talking with HP Support for 3 days and over 9 hours of call (let alone the wait and disconnection).

The support personnel clearly stated that since you installed your own Windows 7, we can't support you and it changes the warranty and support agreement. In other words, you can't upgrade for them troubleshoot. Also, even if you find the bug of their software, they disregard it as being your own issue. And they won't provide the full application software to validate if the issue is really their software. They just assume it is your OS issue and they do not check to see if it really is. I even troubleshooted myself with hours of installation and confirming that after the upgrade, the HP SmartMedia DVD failed to work (sees the Blu-Ray or DVD) but won't play it. I asked for a full version and let me install it to verify it is my own upgrade issue but they do not have any. Also, on they only provide updates and not the full version so you can't troubleshoot in any sense. So again, it FORCES YOU TO STICK WITH THE OS YOU HAVE... Amazing..

NEVER AGAIN will I recommend their computers...

I sent a notebook in to HP's repair center for a loose mousepad key, which should've been covered under warranty. After receiving the laptop, HP called me to say the notebook was damaged and that it cannot be covered under warranty, but that they would fix it for $322. I told them not to fix it and to send the laptop back, as is. Well, I got the laptop back with damage that was not there before I shipped it out to them. I guess now they really can say it was damaged and I have no proof that it was not. I'm furious. I will never buy HP products again.

I am sick & tired of paying $15-$20 for a simple black ink cartridge for my computer's printer every couple of weeks. I have tried a few of the "discount" websites but most of their cartridges are of very mediocre quality. There HAS to be a company out there that makes a FINE QUALITY ink cartridge at a REASONABLE PRICE. [In my opinion, a "reasonable" price would be about $2 a piece. The ink is worth pennies...and the plastic assembly about $1.00...so $2.00 should be about what they should sell for] - This marketing situation is similar to the razor-and-blade gimmick that Gillette started many years ago: sell the razor for practically nothing...but charge 10 times what the blades are worth.

Has anyone found a "generic" brand that is the equivalent of HP?

I had become a five stare in two weeks or so with this web sit and never recieve any pay. Why?

HP printers, and maybe even others of which I am unaware, made the printers to become disfunctional if one of the inks need to be replaced. You cannot even print in black ink if any of the colors are out. I just now tried to scan something and that will not work either if any of the inks need to be replaced. I am happy with the all-in-one printer as far as it working without a problem since I have had it, but this ink situation is the same as extortion. This is out-and-out robbery and greed, and I think it should be stopped. I think someone needs to sue them until it is corrected. I also once had to return an ink cartridge cause it said it was out of ink after a very short period of use. Thank God Office Depot allowed me to return it. These companies need to be held accountable for such manipulation. Even when we get a good product, we are being scammed. Give the consumers a break.

10/17/2009:
Went to walmart and purchased an HP Deskjet F380 Ink catridge at 3:02pm (as per receipt). The model HP Deskjet F380 is the printer I use at home and so the sales associate checked the ink catridge box and CLEARLY saw it on the box hence that was the correct ink catridge. I got home (3:30pm) only to realize that the catridge does NOT fit, indicating that it was a manufacturer's defect.

4:02pm - I returned to Walmart only to be told by a manager called Nathan that they wouldn't accept the return because it is an open box. I clearly explained to him that and showed him the evidence I had on hand indicating that the model number and what was written on the box were the same as confirmed by the sales associate and myself. This arrogant, non-professional manager called Nathan, instead of him using his common sense as a manager, only rattled they would not accept the return. I paid $30.42 for this! I need assistance to retrieve my money back.

By definition a reputable company refunds refunds your money if you're unhappy about a transaction that took place seconds before. But by a sleight of hand an HP support person took the money and ran. "My supervisor is busy."

He kept mumbling about My Friend Support and Extended Warranty Support and what the difference was in terms of software and hardware phone help until my eyes got heavy. So in exasperation I just gave up and gave him my card number.

Now I'm minus 100 dollars, two hours of time, and problem still not resolved. I am a little surprised at this -- Maybe I'm naive but most companies I deal with have longer term views about customer relations.

My name is Carolyn Schaufele

My case number is:[protected]

I called HP Customer Services yesterday and spoke with Florance. She was not very polite. She had a bad attitude and could careless about the problem I was having getting the defective card replaced in my computer.

I told her that I wanted my computer fixed, because they sold the computer to me with a defective card in it, she was not very nice.

I was told that the warranty had expired on September 1, 2009. I have been trying for two months to get answers about how to get the defective card replaced. FLORANCE told me I was sent a email about the problem and she could not help me. I never received an email, and I told her that. She said the warrenty had expired and that was that. FLORANCE was rude throughout the whole conversation.

HP's customer services was of no help to me. I would like someone to fax [protected]) me information as to who I could talk to, to get help with the defective card in my computer and sold to me. HP sold me the computer with the defective card, so they should replace the card.

Sincerely,

Carolyn Schaufele

Redemption code no. - spedfwa5cx
I have purchased the hp m1005 laser jet printer from the hp dealer with the assurance that after filling some requirements procedure i. E. {sending the draft of rs.250 / - in favor of integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.

But I have not received any acknowledgment either from the company about my draft any the gift product since more than 6 month has elapsed. I am very fad up of this whole things and fell got cheated. But I not leave the company in this way I have full documents with me and penalized the company in the criminal and as well as consumer court.

Caution! Ink cartridge rip-off!

If you refill your own ink cartridges & hellip; "beware!"

Regardless, if you purchase a cheap, moderately or high priced printer... & ldquo;keep in mind” to thoroughly check out the costs of all the cartridges for that specific printer before you purchase it! If they don’t sell all the cartridges or can’t find out the costs or the availability, don’t buy it!

To trick the customer they will offer 2 & ndash; different black cartridges and 2 & ndash; different color cartridges.

The reason why they are doing this is to trick you and rip you off!

Here’s how they are doing it & hellip;

The hp 60 black cartridge - is reasonable priced, (Around $14.00) leading you to believe that they have finally, come to their senses by lowering the price, but you cannot refill it and it runs out very quickly therefore, forcing you to buy cartridge after cartridge because, you can’t find the hp 60xl!

What they fail to disclose is in order for you to be able to refill your own cartridges you have to purchase the:

Hp 60xl black cartridge & ndash; which runs around $35.00 and very hard to find! Again, running out of ink very fast!

Which, leads me to believe that they have made changes to the & ldquo;options” that you can select from & ldquo;draft print” (Which, use to save a lot of ink) to & ldquo;fast/economical print” that now is suspected to use the same amount of ink as the & ldquo;normal print!?”

Hp purports and devices these types of scams, to further trick and decieve their own loyal customer base and continue to fill their deep pockets…

Which I have a problem with & hellip;.

Stand up and speak up against these companies that are obviously, stupid enough to believe that their customers will never be smart enough to figure out they are being ripped-off more now, than ever before!

I purchased this computer at Best Buy on 11/22/07. About 6 months later the hard drive died and I paid for a new one. Then, on 11/27/08, the motherboard died. Naturally, the one year warranty had expired a few days earlier. I contacted HP to let them know about the problems I had encountered with this computer.
They wrote back: "Unfortunately you had issue with the motherboard after the warranty expired. Well, I would like to inform you that this is not the manufacturing defects, because HP provide for every product standard one year factory warranty. If it is manufacturing defect of motherboard it will appear when you purchase of this notebook with in one month."
I've been told that motherboards can die at any time. For the "total care" support to say it would have happened within one month of purchase was an exercise in creative customer service writing aka bull. This notebook was a big waste of money.

I have an HP Pavillion notebook. The wireless on it failed and after some research I discovered it was recalled. I sent my otherwise absolutely immaculate notebook to HP for authorized free replacement of the motherboard. I sent it to them in the box they provided, using the packing materials they provided.
I called to check the status of my repair after five days passed. I was then told that the motherboard was replaced at no charge but I would have to pay for the other necessary repairs to the "LCD Screen", hinges and bezel. They claim to have photos of the damage that was noticed while unpacking the box. I have yet to see these photos and have not received my computer back from them yet. There is NO possible way that I sent them a damaged computer, yet when they took it out of the box the bezel assembly was missing from it... WHAT?
I truly believe this is a scam by HP. They replaced the known defective motherboard and then tried to scam other repairs out of me.

On May 27, 2007 we purchased an HP Pavilion Notebook PC DV;it came with a full one year manufacturer's warranty; additionally, we purchased an Accidental Damage Protection Warranty for $99.99 which was supposed to cover accidental breakage & provide an emergency replacement Notebook PC; on Dec 28, 2007, the laptop stopped working; it would not power on; we purchased a new battery from HP for $300; we replaced the battery; it would still not power on; we contacted HP Customer Service on Jan 7, 2008 for help; we were told that the laptop was under warranty, both the manufacturer's warranty as well as the additional Accidental Damage Protection Warranty we purchased. We returned the laptop to HP via Federal Express to their repair center in Houston, TX, using packaging material sent to us by HP; The Federal Express office indicated that the packaging was adequate for shipment when I dropped the laptop at their Cheyenne, WY facility; when the laptop was received at HP's repair center, the display screen was broken; HP did not notify us of the damage to the laptop, nor did they make a claim against the carrier Federal Express; regradless, the damaged screen should have been covered under the Accidental Damage Protection Warranty we purchased in addition to the manufacturer's warranty; on February 5, 2008 HP demanded that we pay an additional $738 to repair the damaged screen on the laptop; we spoke to at least 3 individuals @ HP Customer Service in India, who had limited English language skills & comprehension; they showed no record of the additional warranty nor would they provide any help; I spoke to a HP Case Manager in Seattle, WA, who promised to resolve the situation & repair the laptop under warranty; the laptop was returned from HP to us on February 14, 2008, saying it was returned because we refused to pay for the repair; I again called the HP case MAnager in Seatlle, WA on February 214, 2008, & got an apology; I was again told that the computer was indeed covered under the manufacturer's warranty & the additional warranty we purchased, & it would be repared at no charge; on February 18, 2008, I again returned the laptop to HP for repair, using packaging provided by HP; the unit was sent back to the HP repair center in Houston, TX; on March 4, 2008, we received an e-mail from HP Customer Service saying, again, that we owed $738 to repair the laptop; when we questioned the HP rep, in India, with limited English skills, we were again told they HP had no record of the Accidental Damage Protection Warranty that we purchased; we were told if we did not give them a credit card number to charge the repair to the laptop wss being shipped back to us; my complaint is this: we bought his laptop in good faith, directly from Hewlett Packard; we have written confirmation that we not inly have a one year manufacturer's warranty, but we also have wrotten conformation that we purchased an additional Accidental Damage Protection Warranty, which was supposed to cover accidetal breakage; HP claims not to have any record of this warranty but we received confirmation directly from them that we purchased it; how can a International Company be allowed to charge sutomers for warranties they don't honeor? why do we have to constantly talk to people that don't understand English? its now been three months that we're trying to get this laptop fixed, & HP is going to string us out until May 27, 2008, when the warranties expire; if I stop payment on the computer I'll have my credit rating ruined.

Dear Friends,

I really agree with the complaints listed above.I am a unhappy customer of HP lap tops.I bought one of the Hp Pavillion dv5000 from Oman.Once i came back from Oman my laptop started having problem like all sorts now ended like keeping as paper weight.My father also bought one Compaq nc6000 came from same company, surprisingly the thing also got the problem of restarting and now its not functional.The other interesting fact is that we have to claim the AMC from the nation of purchase...so funny for that i think i have to be an Omani sitizen.There is no proper reply from the so...called authorised suppliers...I think...international brand with nationalized support teammmm...I got only one think to say to all...NEVER EVER GO FOR PURCHASE OF HP LAPTOPS...IT WILL MAKE YOU END UP IN TROUBLE AND LOSS OF MONEY.

I bought my Pavilion dv6000 laptop in Septmeber 2007. Liked it alot until about a year and a half, then started having peculiar issues with it just shutting down, not wanting to boot etc. I called in on multiple occasions only to go through the same old scripted routine. I explained to them thatI was a computer tech for 30 years and knew this to be a motherboard problem. As it turned out my machine was covered under a special "Warranty Enhancement Program" because they had known issues with this machine. Finally my laptop quit altogether and they had me send it in to be fixed under the special warranty. Several days later I get a call stating that my laptop exhibited signs of water damage and is the warranty is void. They said the repair would be over $700.00. I tolld them that I hadn't even paid that much for it and that the machine had never been exposed to water. They told me that they had pictures and that if I was really a tech that I could see it for myself when I got it back. I then talked to a supervisor. I explained to him that I was instructed to send the machine in under the special warranty and I wanted them to live up to their end of the agreement. He said that he would have them fix the items under the warranty but if there were any other problems it would not be covered. They promptly sent the laptop back to me. When I went ot power it up it would not power up. It would when it left me, so I got the manual and took it apart. There was no sign of water damage in the unit and they had left numerous cables unplugged when they put it back together. I am disappointed with this level of service and feel that they just looked for any reason to not honor their warranty. I ordered a motherboard on ebay and now the computer works perfectly. I will never buy another HP Computer again.

I bought my laptop in march of 2007 and had to return it for the mother board to be replaced in Nov of 2007..they returned my computer in feb. of 2008...had the same problem with the wireless port not working again in december of 2008 and called hp for them to tell me that the warranty ran out.. later on the power cord stop working and then black screen when computer starts up. took my computer to the repair shop to find out that there was a recall on my computer because of the same problems I've had and that if you have the problem within two years of purchase they should replace the motherboard again.. Called hp and ask why they did not tell me that there was a recall when i called in Dec of 2008. All they can say is that they cannot find any record of my problem in Dec 2008 and that the warranty expired in 04/09... Spoke to several people mainly from India and it seems as if they are reading from a script because all they can say is that i should have gone on the website to see the recall. Isn't that shady?

Purchased laptop in Panama February 2009 for the purpose of assisting me to navigate across the Pacific Ocean to Australia. Before we were half way across the Pacific, the notebook failed. Sought to contact HP via email, no response, and again many times no response. I took it to French Polonesia, then Samoa, HP resellers, both advised the system board had failed, offered the view that the notebook should be repalced by HP as it was very new and in their experience were the system board to be replaced the laptop would not perform reliably. Neither could assist with warranty.
Navigation across Ocean, demands reliability of computer equipment not just to know where you are or are going but also for critical weather forecasts.
Took it to a HP reseller in Fiji. Here support was offered and the laptop was delivered to HP repair facility. Again the system board was diagnosed as having failed.
Again we were advised to press for a new repalcement laptop. This time the complaint was properly acknowledged by HP and given the case number [protected] log number 1344. Its been three weeks, and despite promises, no one will tell me whether I will get a new laptop if it will be repaired or even if I get it back!
As a visitor to Fiji I can stay only a few more days.
The lap top was delivered to the fiji waranty assessement place 6 months after purchase, but had already been unable to power up for more then 3 months.
It is my experience, that HP warranty people simply dont care, any one considering the purchase of a HP product would be well advised to NOT believe the promises in the warranty information handed to them.
Chris Kleiss

I registered my laptop with HP but was not notified that there was a Hinge Recall but because my hinge was giving trouble I googled it and found the recall.

I called HP March 2009 and after some trouble they sent me the WARRANTY ACCEPTANCE email below:

Customer Service Order Number: UTC153-01
CSO Placement Date: 03/17/2009
Model Number: EZ345AV
Model Description: HP PAVILION NOTEBOOK PC DV
Serial Number: CNF7061TB4
Part Number: N/A
Part Description:
You selected the following Hewlett-Packard Hardware Support Service for your product:
BOX PLUS PICKUP & REPAIR, 1 DAY SHIPPING
Warranty Status: In Warranty
Total charge (including tax, if applicable): $0.00
Payment Method: No Payment

I was overseas for a couple of months and when I returned I found a box from HP. About 10 days later I had to travel again and I didn't have time to backup my laptop and install all of the programs onto another computer. So, it had to wait until I got back. By the time I did get a replacement notebook and load all of my software and data so I could continue to work it was June 2009 which is when I shipped my notebook to HP Service.

On 14 July 2009 I received the following email:

From: [protected]@MAIL.SUPPORT.HP.COM [mailto:[protected]@MAIL.SUPPORT.HP.COM]
Sent: Tuesday, 14 July 2009 12:27 AM
To: xxxxxxxxxxxxxxxxxxx
Subject: HP CRM-CSO#UTC153-02
Hello xxxxxxxxxx,
Your file has been brought to the attention of the Hewlett-Packard Customer Relations Management Department and we would like to speak with you as soon as possible to discuss a solution to your service order.
Office Hours: 6:00am - 6:00pm PST Monday-Friday
Contact number: [protected].
Please reference Service Ticket Number: [protected]
We look forward to your call and an available customer relations manager will be able to assist you.
Thank you for your time.
Best Regards,
HP Customer Relations Management Department
TEL: [protected]
PLEASE CONTACT OUR DEPARTMENT VIA TELEPHONE
PLEASE DO NOT REPLY TO THIS EMAIL

I rang HP and was told that because my notebook was received and processed after 1 July 2009 HP would not repair it as they claimed that the hinge recall had expired. I explained that I had registered before the end of the recall but HP would not budge and they shipped my unrepaired notebook back to me.

So, HP is not reasonable and, in my view, their customer service STINKS! - it seems to be all about HP and not about the customer or what is right.

Can anyone help me get HP to do what is right?

John