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4.1 604 Reviews

Houzz Complaints Summary

2 Resolved
124 Unresolved
Our verdict: If considering services from Houzz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Houzz reviews & complaints 139

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5:06 pm EDT
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Houzz reviews

I am a sub contractor for Home Depot, I did a job for a client of theirs where the material was ordered by them but not all there when we arrived and I needed to reschedule the appointment. We were rescheduled by Home Depot and showed up to the appointment on time with multiple workers and all of their tools and machinery required to get the work done. We worked with what we were provided. It was not to the home owners satisfaction so I got a list of his concerns and spoke to Home Depot Management and was given the approval to order a few more additional items to get his enclosure to where the home owner was completely satisfied. We came back and spent many hours getting the enclosure to exceed the clients expectation. We finished, the homeowner signed a customer satisfaction form and we went away. The homeowner several weeks after the completion of the work wrote a scathing review about my company that was filled with deceit and hateful lies, How do we repair the damage he has created for my company?

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3:20 pm EDT

Houzz customer service

I had been looking at a vanity for some time and when "only 2 left" came up I decided to purchase for a bathroom remodel, knowing it was not going to start for another month after purchase. That was in June. We opened the box to see if there was damage and there was not so we closed it and waited until it was time to move the vanity inside. One vanity was fine, the other vanity top does not sit level on the cabinet. We checked the level of the cabinet and it is fine, so it appears that the top is somehow warped. With a shim under one corner it is stable. The problem with that (per our contractor) is you risk damage/cracking the top piece. I contacted Houzz to advise of the problem, noting that the item did not appear to be damaged in shipment or by customer abuse, and that it appears to be a faulty top. I sent pictures and a video of the problem and the response verbatim was "Unfortunately I am unable to offer a replacement vanity top at no cost due to the amount of time since the item was delivered, our hands our tied and due to the amount of time it has been I am limited with the resolution I can provide. That being said, I am happy to check with our vendor and see if they have a replacement top available and what the cost would be. As soon as I have any update on this I will be sure to let you know." What? I certainly understand the 30-day policy, but a faulty product? Houzz can replace the top if they wish to; they do not wish to, obviously. I am extremely disappointed in the attitude of Houzz. It is otherwise a lovely cabinet, but be sure to check everything about the product within a 30-day time period or risk this sort of customer service, or lack thereof! Houzz: You can do better than this.

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2:09 pm EDT

Houzz scam email from prospective client

I received a text from this person (don't know how she got my cell number) Asking if I would be interested in a staging job. I sent a reply back of yes, but would need more detail and I received this reply...

Lisa Bryan
2:43 PM (20 minutes ago)
to me

Hello Sharon

I really appreciate your response and I'm glad to read from you. I'm Lisa Bryan, I'm married and I have a 6 months old son, Mike. I am a Graphic Artist, I work independently. I get hired by advertisement agencies, printers, etc It's a good job. My husband, Nathan is a Software Developer and System Engineer, we are moving back to the States from Hammersmith, West London W6 8JF, because he just secured a contract and he's to resume Last week in October, Oct 22nd 2018.

We have ordered furniture and some home appliances, so all we need you to do is to make use of our supplies for the project to stage (furniture and electronics layout, artwork placement, kitchen wares placements etc) once the orders are delivered. I can send you images of the ordered items and house description along with the floor plan.

The paintings have been done so you don't need to worry about that. Where is your location or city? I would like to know how much you are willing to charge for your services and if you accept Certified Check for payment. I would appreciate it if you can get back to us soonest because we really want things sorted before our arrival, our arrival date is Saturday, October 20th, 2018.

I look forward to your response soonest.

Best Regard
Lisa Bryan

I googled this type of request and discovered that it is a scam. I thought it was when she did not know my location and wanted me to take a certified check.

Thought you should know that scammers are targeting your designers.
thanks Sharon Goodwin

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Update by sharonkaygoodwin
Sep 14, 2018 2:15 pm EDT

This was thru Houzz, btw.

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11:58 am EDT
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Houzz level up home remodeling san jose, ca.

Beg June to September.
Got Level Up Home Remodeling from your site. What a bunch of crooks. How is Houzz okay supporting this type of construction company?
We wanted to get done our Kitchen, lower bathroom, add a room, remodeling our master bathroom, repipe. We were able to get done the bottom bathroom and repiping which were not done to code and were not complete.
Our brand new toilet had poop in it from the guys who worked there. We were on vacation and found this upon our return. They ruined our carpet, there was water damage to our hard wood floors. Our repipe was not insulated as city code states. The contract we signed said permits were going to be pulled and never were. Most importantly, there was never a licensed contractor on site. Not once did we meet him.

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2:27 pm EDT

Houzz [protected] mr direct sinks and faucets

I received my sink/faucet kit and paid to have a person install it and the faucet leaked by the handle. They sent me a new valve for in the faucet no questions asked which makes me believe that they know they have an issue. I paid a person to switch the valve and the faucet still leaks! It was told to me that they would not be requiring me to return the item and they would refund my money. Then they turn around and went back on their word by saying I have to return the items. The plumber bills exceed any savings I may have gotten by buying this way so I am done. The whole thing is such a disappointment. I could scream! Houzz and MR Direct Sinks and Faucets can count me out in the future. Their loss as I make a living fixing up houses and reselling them; as well as, having rental property. Bye Bye

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8:55 pm EDT

Houzz roseline enzo round dining table

No response after 4 days emailing their Support/ Customer Service email. Email sent on August 4, 2018. Specific issues (with pictures attached) of my email to Houzz with an action item request:

I am emailing to express my dissatisfaction with the product order per Order # below. It has been a very busy time moving into a new home and waiting patiently for furniture pieces to arrive, only to find issues after we unpack and assemble. We are looking to purchase more furniture for inside and outside home, but i am raising caution if purchasing from Houzz.

I am attaching some pictures for your review.

1- the middle seam is not flush on one of the ends because the wood cuts were off. This is positioned after the locking the clips. So, there is a slight gap on one end and flush on the other end.
2- there are visible paint bleeding (dried) off the edge of table. and eye sore and not clean-looking
3 - underneath on one side, there are two wood dents with exposed wood. Not sure if this at manufacturer error or from delivery.
As we expect family and guests to visit our home soon, we do not intend to send back the table, as it would be more of a hassle and added stress; however, i do believe this is a faulty piece of furniture sent to us for the high price.

I would like to know what Houzz will do to remedy this situation

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1:20 pm EDT
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Houzz vern pershing, art of gardening, placerville, ca

This man is extremely rude. He started barking questions at me about why I contacted him. Houzz recommended him. I clearly specified "mid-century modern" in my request. Mr Pershing, when he arrived here, said "what is mid-century modern? I've heard of it but I don't know what it is". So why did Houzz recommend him? Why did he even make the appointment? Why did I wait 2 months for this jerk to show up?
He told me that I needed to learn how to communicate.
This man has no people skills, at least with someone like me. Maybe it's because I'm a woman, maybe it's because I don't have a fortune to spend on landscaping, maybe he was having a bad day.
Regardless, this man is extremely rude, tried to bully me, and I will tell everyone I know never to work with this guy. And I don't know why Houzz has him as The Best of 2018 for Service?! What a joke!

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10:45 pm EDT

Houzz refusal to post review for grandfx concrete

I hired John Grande of Grandfx Concrete to resurface the concrete walkway surrounding my house. This contractor assured me that he was competent to do the job, and selected a product by Mapei called Concrete Renew. According to the datasheet, Concrete Renew, when applied correctly, should create a uniform finish. It also states that this product must be sealed after application to ensure that it is protected from the elements, particularly water. John applied this product in a non-uniform manner, which apparently was caused by inconsistent ratios of product to water throughout the walkway. In addition, John did not seal the product after application, so that when it rained, the finish was blotchy and looked worse than when he had started. He also left concrete renew in the cuts between concrete slabs, which was supposed to be removed once the walkway was dry. John assured me that he would come back to correct these problems, and I waited for several months over the summer and fall for him to do so. He never returned, and he refused to provide a refund. In addition, he left a large pile of concrete renew on my grass, left concrete renew along the edge of my driveway through lack of protection, and trailed concrete renew along my neighbour's sidewalk, all of which he failed to cleaned up. Lastly, he took personal equipment of mine, namely a long electrical cord I was using to mow the grass. I paid him $2000 to do this work. I paid John's price in full because I was too trusting of the referral and of contractors in general back then. Based on my experience, I believe John to be unskilled in working with concrete and lacking integrity.

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Update by Sharon18
Jul 18, 2018 10:54 pm EDT

My real concern is that John Grande has changed his business name to West End Concrete and will probably continue to change his name to avoid the negative consequences of hurting others.

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12:45 pm EDT

Houzz double sink vanity

order number [protected] June25, 8am in the morning, I advised Houzz the second sink top they sent me was wrong. Two weeks earlier they sent me a broken one that was returned with this one (which was wrong) It was a single sink instead of a double one. It is now Friday 2pm and I still do not have a tracking number for a new sink to be sent to me. Wednesday I was told by a rep it was being shipped to that day which was not the case. I have called them at least 15 times and sent a dozen emails. They are very kind on the phone and yet have done nothing. I was told a manager named Wes would be calling...still waiting.

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1:31 am EDT

Houzz home remodel

Do not use Benjamin Wood of Benjamin's Flooring and Construction. He came out with his subcontractor and gave a bid for bathroom remodel. Appeared to know what he was doing. We visited his showroom and discussed tile. Later that day we signed a contract and gave him a deposit of $2875.00. He has yet to show up with materials to do the work. today he assured us the tile would be delivered. Still no tile. Our job was to be completed on June 17th but he has yet to start or delivery any materials. We want the deposit returned and contract cancelled.

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1:33 pm EDT

Houzz staging/ interior design.

Hi
My name is Ona Schissel And I am in Interior designer with Ona Designs. & I do not advertise on this site. I
received a scam text message for staging / interior design services. I googled complaint scams on Houzz and I am not alone: they are trying to scam other designers !
The name given : is Lucie Howard .[protected]@gmail
She gives a phone number that goes right to computerized voicemail . I had my phone trace a number of [protected].

I

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Update by Ona Schissel MA
Jun 26, 2018 1:37 pm EDT

I received the same message approximately three - four months ago with the same name and information, and I am imediately knew it was a scam Especially as I do not advertise on Houzz even though I actually am an interior designer . I noticed it appears rampant and other people have complained

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10:28 am EDT

Houzz order: [protected] mykonos grande swivel bar stool, aruba, 30" bar height

i'm extremely upset about my orders through you. I purchased through Houzz a large order of chairs (6) . They were $399 each so not cheap. The warranty states that if it rusts within 5 yrs they will be replaced, it's only been 4yrs. . Apparently, the company is not reachable for whatever reason. My expectation is that these chairs will be replaced by Houzz since I ordered these through YOU not Surfside Patio. Your customer service dept is saying you can't do anything about this but I don't believe that is a satisfactory answer. In addition, I ordered a patio umbrella through you. It came in with missing pieces and the umbrella cannot stand on it's own. Why would I order anything from you? Social media is great forum to voice these issues but I prefer to spend my time working towards a resolution with you. Please consider replacing my chairs with something comparable or refund my money as I mentioned I prefer a solution not a war on Houzz. I would like this to go to the highest level of management as I will continue to pursue that level of support. I can be reached at [protected].I'm happy to send photos but unfortunately for some reason i can't seem to get it to upload it.

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1:40 pm EDT

Houzz bathroom vanity and cabinets

This company misrepresents what it sells. We purchased bathroom items both marked with the color "espresso" when they came they don't even come close to matching "espresso". We express our need to return and they then inform us we must pay for return of $165.00. There is no information on the site stating colors may vary etc. Who would think that if you purchase items to place in a bathroom that this company expects you to keep it even when it doesn't come close to a match. Their customer service isn't even willing to work with you in regards to their policies being none existence in such cases.

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St C
, US
Jun 19, 2018 12:19 pm EDT
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Same happened to us with rugs that we ordered that weren't even close to the pictures. They made us pay fro shipping both ways! $100 cost to get ripped off by their misrepresentation!

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1:01 pm EDT

Houzz online retail purchase

Absolutely the pits.
I have been looking at an item, put it in my cart.
Got an offer from houzz.com - went to purchase the items, and the price had changed.
Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the
price" and they could not do anything. ( Mike and Kiera ) ... Listen Houzz, you send out an offer, you honor the offer. This was a deliberate BAIT AND SWITCH.
Also for two days - when I asked to speak to a supervisor - they said..." they went home, will be back tomorrow" ...Next Day " they are in a meeting ".
Maybe they are in a meeting to learn customer service skills that would be a good thing.
Here is my email from [protected]@houzz.com
***************************************************
You just scored additional savings!
Use coupon code: 146FA8885824
Don't wait, this offer ends on 05/01/2018.
48"x24" Solid Twill Swivel Rocker Cushion, Navy
$31.52 $33.18
You save: $1.66 (5%)
Complete Purchase
facebooktwitterrssgoogleplus
Houzz Inc. 285 Hamilton Avenue, 4th Floor, Palo Alto, CA 94301
2018 Houzz Inc. | Privacy Policy | Unsubscribe
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Honor the email. .
I liked: Item.
I didn't like: Integrity and character of customer service, Lousy company.

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11:16 am EDT

Houzz houzz/poor service outstanding - refund for $500

Paid FedEX directly to arrange a return of a vanity to Houzz. It was insured for $500. It arrived 4/3/18 to their Portland OR warehouse. I was notified on 4/12/18 it was received successfully and I could expect a return in 3-5 days. Then a few days later they said it was damaged & I would have to file a claim with the delivery service. Very strange. In order to file a claim with FedEX, Houzz needs to provide details of damages. They have provided nothing. The deadline to submit the claim to FedEX is 4/23/18. I am not sure how to get my refund as a result. without Houzz cooperation. Thank you for your help! Carherine Huchting [protected]

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10:34 am EDT
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Houzz chandelier/fan, [protected]

Live the look, however, "bead fell with crystal and made a dent in table. Called to see if I could be sent a extra string of beads for repair. I was surprised in my effort. I called and it is in possible to reach anyone. I was sent to a voice mail, that cut out before a message was able to be given. Very poor service. I would hesitate on next purchase.

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2:44 pm EDT

Houzz lucent pendant light no.302b, gray, brushed nickel hardware

I looked at the above pendant light. I put them in my cart. You sent me an email saying "sale ends on monday". So, I went out of town for easter. I'm back home now. It's sunday afternoon - 3:38 p. M.

I went into your site and to my surprise, you site said: these lights are now $118.13.

What the heck happened to the sale ends on monday? I figured I had time to go through the check out process after going away for easter!

They were $112 on saturday. Again, you said sale ends monday! Today is sunday and the sale is off. Why?
Sharon connor
[protected]
Email: [protected]@yahoo.com

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11:10 am EST
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Houzz rita silver rep: terrible demeanor.

Contacted our business for information, but was very rude and short tempered when attempting to explain how our business and design process works. She finished the call with, "well then the customer just isn't going to buy this piece." I thanked her and wished her a great day. Unnecessarily rude, and went out of her way to make sure she knew she would not help sell our piece. Worst Houzz rep experience to date.

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9:52 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Houzz auto-renewing contracts

I purchased Houzz's Pro Plus "upgrade" for my business profile in March 2017 at $200 per month for 12 months, with a 1-month discount effective in 30 days. I was charged the full amount until I notified Houzz in Sept 2017, requesting to cancel the agreement since they had been in breach since May 2017. Houzz refused the cancellation, but credited the $200 within the next 2 months.

The Pro Plus upgrade was verbally sold as a lead generator. Houzz was paid $2200 over the last 12 months for 1 viable lead ( which did not solidify) and a few scam inquiries. Very poor return on investment which I have requested to NOT AUTO-RENEW. I followed the requirements: sent notice of cancellation of contract to both mailing addresses noted in contract and emailed to legal @ houzz.com, to be effective within 30 days prior to the AUTO-RENEWAL date of March 2018.

Of the 3 notices sent, one certified letter I sent to the Houzz address as stated in the contract for receiving such "notice" came back as "not deliverable"; no acknowledgement of the email sent to their legal department has been sent; one signature card was returned from their Palo Alto address. I want Houzz to acknowledge and agree that my Pro Plus account will NOT be auto-renewed, will be cancelled, and my credit card will not be charged after the final payment of $200 in Feb 2018.

If Houzz continues charging the monthly fee after the cancellation date of March 2018, I will be forced to close the credit card I was required to provide for their auto-billing. I have notified the credit card company of this problem but they say they cannot cease the auto-billing.

Buyer Beware of Houzz and its practices toward business owners.

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Houzz has not continued my "Pro-Plus" renewal, after several phone calls and I sent a certified letter of formal cancellation well in advance of the auto-renew date.

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Stoofer77
, US
Oct 01, 2020 8:23 am EDT

I was also a 'houzz pro' for a year in the UK. Total costs: over £3k. Income generated: £0. I don't know if I'd go as far as to call it a scam, but it's the least effective and most expensive way to advertise that I've ever used. I also followed their stated procedures for non-renewal and got zero response from them - no acknowledgement at all. I cancelled the payments with my bank after the final contracted sum, and they haven't been in touch since, thankfully. I am still receiving their (useless) 'project leads' though. They seem pretty hopelessly disorganized.

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6:41 pm EST
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Houzz personal cell phone number displaying in houzz.com in a review

Hello,
This is EiffelFab company's owner. One of your client displayed my personal cell phone number in the picture he provided in his review. There is only one review for our company and that is the one displaying my personal cell phone number in the picture he posted in his review.
I have been receiving numerous calls from people and companies that I don't recognize, I also receive text messages from anonymous senders with horrible contents in their text messages.
Please remove my personal cell phone number from your website.
Thank you.
Saeid taghizadeh
Owner of EiffelFab LLC.
My personal cell phone number (that has been displayed in houzz.com for months without my permission) is: [protected] please feel free to contact me.

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Houzz Customer Reviews Overview

Houzz is a popular online platform that provides a wide range of home design and renovation ideas to homeowners across the globe. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of Houzz is its vast collection of high-quality images that showcase various home design styles, making it easy for users to find inspiration for their projects.

Another positive aspect of Houzz is its user-friendly interface, which allows users to navigate the site with ease. The platform also offers a wide range of tools and resources, including a directory of home professionals, product reviews, and a discussion forum where users can ask questions and share ideas.

Houzz has also received praise for its excellent customer service, with many users reporting that their queries were promptly addressed by the support team. The platform's mobile app has also been commended for its ease of use and functionality.

Overall, Houzz is a highly recommended platform for anyone looking for home design and renovation ideas. With its vast collection of images, user-friendly interface, and excellent customer service, Houzz is undoubtedly one of the best online resources for homeowners looking to improve their living spaces.

Houzz In-depth Review

In summary, Houzz is a comprehensive platform for home improvement and design that offers a wide range of products and services. With its user-friendly interface and extensive professional network, it provides valuable resources for both homeowners and professionals. While exploring the site, users can find inspiration, shop for products, and connect with experts. The overall experience with Houzz is positive, with some areas for improvement.

Website Usability and Design

  1. Navigation and Layout: Houzz website is easy to navigate. Categories are clear, making it simple to find what you need.
  2. Visual Appeal: The design is modern and pleasing to eye. Many photos and projects to look at.
  3. Mobile Responsiveness: The mobile version of Houzz works well. It adjusts to screen size, so shopping and browsing is easy on phone or tablet.

Product and Service Range

  1. Variety of Home Improvement Products: Houzz has many products for home. From furniture to lighting, there is good selection.
  2. Range of Professional Services Offered: Many professionals are on Houzz. You can find designers, contractors, and more.

Quality of Products and Services

  1. Durability and Aesthetics of Products: Products on Houzz are good quality. They look nice and last long.
  2. Expertise and Workmanship of Services: Professionals on Houzz are skilled. They do good work on projects.

Pricing and Value for Money

  1. Product Pricing Comparison: Prices can be high, but there are options for different budgets.
  2. Service Rates and Packages: Service costs vary. It depends on professional and project size.
  3. Deals, Discounts, and Promotions: Sometimes Houzz has sales. It is good to check for deals.

Customer Service Experience

  1. Responsiveness to Inquiries and Issues: Customer service is okay. They respond, but sometimes it takes time.
  2. Support and Communication Channels: You can contact through email or phone. They also have help section on website.
  3. Resolution of Complaints: They try to solve problems, but not always fast.

User Reviews and Testimonials

  1. Authenticity and Trustworthiness of Reviews: Reviews seem real. They help to decide on products and services.
  2. Overall Customer Satisfaction Ratings: Many customers are happy with Houzz. Ratings are mostly positive.

Project Inspiration and Ideas

  1. Quality and Diversity of Design Ideas: Houzz has many photos and articles for inspiration. Lots of styles and ideas.
  2. Resources for DIY and Professional Projects: There are guides and tips for DIY. Also, professionals can find useful information.

Professional Network

  1. Diversity and Availability of Professionals: There are many types of professionals on Houzz. It is easy to find someone for your project.
  2. Verification and Credentials of Experts: Houzz shows profiles with credentials. You can see if professional is verified.

Ordering Process and Checkout

  1. Ease of Placing Orders: Ordering is straightforward. You add to cart and checkout.
  2. Payment Options and Security: Many payment options are available. The site is secure for transactions.

Delivery and Installation Services

  1. Timeliness and Reliability of Delivery: Delivery times can vary. Most reviews say it is reliable.
  2. Professionalism of Installation Services: If you hire through Houzz, the installation is professional.

Return Policy and Guarantees

  1. Clarity and Fairness of Return Policy: Return policy is clear. It is important to read details.
  2. Warranty Information on Products and Services: Warranty depends on product. Information is usually provided.

Community Engagement and Resources

  1. Forums and Discussions: Houzz has forums for questions and advice. Good place to talk with others.
  2. Educational Content and Workshops: There are articles and videos for learning. Sometimes they have live workshops.

Environmental and Social Responsibility

  1. Sustainability of Products: Some products are eco-friendly. It is good to check descriptions.
  2. Company's Ethical Practices and Contributions: Houzz seems to care about environment and community. They have some initiatives.

Innovation and Industry Standing

  1. Adoption of New Technologies: Houzz uses new tech like 3D tools for design. It is innovative.
  2. Awards and Recognitions Received: Houzz has won awards. It shows they are respected in industry.

Overall Experience and Recommendation

  1. Summary of Pros and Cons: Pros: wide range of products/services, good design ideas, large professional network. Cons: customer service can improve, prices might be high for some.
  2. Final Verdict and User Recommendations: Houzz is recommended for anyone interested in home improvement. It is useful for finding products, professionals, and inspiration. Just be sure to compare prices and read reviews.
How to file a complaint about Houzz?

Here is a comprehensive guide on how to file a complaint against Houzz on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Houzz in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Houzz. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.

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Phone numbers

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