The complaint has been investigated and
resolved to the customer's satisfactionResolved Houston Choice Mall — Bad service
resolved to the customer's satisfaction
I had termed my "subscription" about a week after signing up in Jan '08. At that time I was refused a refund, and the reason being that since it was a subscription, there could be no refund. Fine...not totally understandable, but that's their prerogative.
However, I received a notice on 1/8/2009 via email at 11pm that I was up for renewal and that I would be subsequently charged. I canceled AGAIN on the 9th, but the payment still came out of my account on the 1/12/09. Apparently, I did not cancel (AGAIN) in time, so I can only conclude that the president(Daniel Helmbeck) has no ethics or business acumen and is so desperate for one subscription that he will intentionally charge them and then argue the point versus graciously (or not) admitting that there was an error on his company's part.
It is completely unreasonable that I would expect notification of a pending charge for a service I had previously canceled (and never logged onto since) the previous year - well in advance of his service termination requirement.
Clearly, this company does not believe in the old saying "the customer is always right". In this instance...the customer is.