Housing Loan — How AmBank Milk The Customer
Palestinian and Israel situation in Malaysia
This is how AmBank gave their customer. I have problems paying my housing installments, so I took RM13, 000 from my KWSP to pay my house installments. But AmBank refused to take it as installments payment but as one time payment. This only benefited AmBank only. They continued to charge me late payment penalties and interest that very month itself.
As it is not fair to me and the fault with the bank, I refused to pay all the penalties and interest. Technically, I had over paid them by about 18 months installments. They continue to add penalties every month and interest, they like and the amount add up fast as they charged legal fees into my account and the amount gets even higher, even with my monthly payment of the house installments.
In the meantime, I requested for past Statement of Accounts (SOA) from AmBank, instead of getting the SOA, I got legal letters and more penalty charges. Like the Israelis they keep attacking me. The moment I wrote a letter to complain about their inefficiency, I launch rocket at them they fired back with missiles. The more letters and visit to Bank Negara, the more missiles they fired at me, with more legal fees, more penalties and more interest. They are even worse than the Israelis they sue me using mine money, even though it is their error that they refused to correct. Finally I managed to get the right past SOA after more than 7 months to verify my payment.
I and my wife went to AmBank HQ in Jalan Yap Kwan Seng hoping to solve the problem but the GM refused to see me. Instead, I was directed to their Collection Department in Jalan Pudu to see an officer, who only knows about collection.
After many rockets and counter attack with missiles, they agreed to pay a small token, which I refused to accept and they continue with their attack with missiles unless I accept that small token and forget about the whole situation.
They sue me in KL Court and they charged my account for their legal fees. I attend the KL Court a number of times, and each time it was postpone at their lawyer request. I was hoping the Judge could solve my problem. I am too naïve. The last hearing, the Judge told me to engage a lawyer, which I hardly could afford (about RM10, 000). Like the United Nation, our High Court only listened to the case and postponing as they like.
Left with no choice, I had to borrow money to pay off the Penalties, Interest and Legal Fees for a few thousand, which keep growing. I found out that they are charging my account at the rate of 9.4% and not the rate that they sign with me ie BLR + 1%, which is about 6.95%.
AmBank is bully the customer, like Israel bullying Palestinian, with the knowledge of Bank Negara and High Court in KL? Yet nobody wanted or can do anything about it.
Like the Israelis, nobody is able to take any action against them and they can and do anything they like. Where is justice? I hope the Malaysian Government can solve our internal “Palestinian and Israel” which is happening right in Malaysia.