House & Home South Africa
reviews and complaints

Account [protected] ref [protected]

My mom bought the machine on the [protected] with a 10 years guarantee.

The Machine started not working early this year, when She press the start button then it stops working.

She logged the complaint with Mayville house and home on the [protected].

she was given the number for the mechanic to speak too.

which that it is also not professional, she must she interact with the third party, the consultant should be following it up on the behalf.

it has been 3 weeks already and no one has gotten back to her

I bought a bed in 2020 and before even the year ended the bed was in bad condition and I exchanged and now the bed is in bad condition and I have sent the photos to the store and the said they are waiting for the supplier for the exchange it has been 3 months now

I have returned a laptop to the store on the 7th of march, to this date I am waiting for my refund, just called the CENTURION BRANCH and they mentioned since last week no one has payed cash to the store..

I will have to wait until one UNLUCKY customer purchases something from this terrible store to be refunded.

its shocking, one thing I am Learning from this experience is "NEVER to purchase anything from this store"

I have had better customer care from a stall on the street.

I bought a new 18 kg washing machine from house and home west gate. After 3 month the machine broke they have sent out a technician to fix it, after 3 months it happened again they then send out another technician to fix it. After 3 days ones again the same happened, I then told them I'm not happy with the machine they have to replace the machine for a new one. Since the 7th of January I'm still without a washing machine they had once again send out a technician to fix again that I was not happy with it being fixed again. Since 17th January I had no response from them, I phoned them 3 to 6 times a day. Please can assist me with getting my refund. I would never buy anything from house and home again, they are the worst place for assisting with a default product that I bought from them. Now I have to wait for the store to get a cash customer to get my refund because they don't have that much cash.

bought a Samsung microwave on sale on the 13th of ctober 2021 and I was told that it was not available in store and that it was at the warehouse and it would be available in two weeks time

Two weeks later I got a call from the sales agent who sold me the microwave, apologising that they still didn't have it in store and I want at least give them another two weeks, I agreed then gave them another chance.

4 weeks later I went to the store to collect my microwave as promised, unfortunately the sales agent was off that day, so I spoke to the manager by the name of Ellanor, who seemed so uninterested in assisting me so I asked for my refund as it was a week before black Friday, so I thought I could use the money to another microwave on special else where.

The weekend past so does the black Friday weekend and I still hadn't received any call regarding my refund so I thought maybe they were able to get the microwave, as that was our arrangement that it's either I get the microwave or my refund before the black Friday.

Fast forward to today I call and the same Ellanor has forgotten about me and she is very rude she is saying that if I want my microwave I must wait for January or I can come collect my refund, and she refuses to speak to me directly, which I can see it's a race issue but I will let that go. She said to me it's not her fault, it's Samsung's. Which I don't know how because I purchased the product from House and Home

Now My issue is the service I got from House and Home representatives is absurd and very alarming that even today black people are being treated poorly even when we support big business 😭😭😭😭💔💔💔

I had purchased the tv today it was last 1 in stock and it was on display so there was no box they just wrapped it in plastic. When I got home and plugged in tv the screen was cracked. Returned to store immediately and they refused to do anything about it. Before tv was wrapped it was working. If the tv was in a box it would only be opened outside the store and if it was damaged they would replace it. The tv was wrapped in store with No one around I signed the paper work to say tv was fine while it was on the shelf I never saw it being wrapped and it was only wrapped in a plastic bag. When it was in my possession I handled it carefully and made sure it could not get damaged. And I when switching on and finding the problem returned to store immediately

I bought a lounge suit at your office in Bloemfontein. It was delivered on Tuesday. I told the guys that its fine they dont have to help me because I was in a meeting and need to go back and they told me that its fine if I cannot do it I can just phone the office and they will send them. Tuesday after eork I tried can could not manage. I phone the office and asked for asdistance. Your office told me that I must pay for delivery cost or collect people at your store to assist me or I must wsit until one day there is a delivery in my area. Its now today the e Sept 2021 3 days that I have been waiting. I tried calling your office and waisted a lot of money. I have never received this bad bad customer serive in my life. Im really dissapointed. I want to cancelled the whole deal. I dont even know will you ever read this because its the sevond cpmplaint put in. My cell [protected]. Please call me.

I have purchased couches which I noticed were of substandard. This were returned to the store, and a refund agreed upon with the Manager who I was told by Beauty, is the one that authorizes refunds. Unfortunately they insisted on the receipt, which I did not have at the time, around May.

I then brought the receipt and completed all the forms required for repayment, on the 4th of June.
Processing we were told would take around 7 to 21 days. It is now the 30th of June, and no refund from my account.
Enquiries were made today on the matter, and I am told, the repayment was processed on the 18th, this has not reflected as yet.

I am infuriated by House and Home Montana for this.

House and Home in Rustenburg is super useless! Have been struggling with a faulty mattress which the springs broke within less than 12 months. First they said I would get a refund as the bed has been discontinued, then they promised to replace it but not with the same make, with some cheaper make because that bed set was on sale and they cant replace it with the same value as the initial one. Been struggling now for more than 4 months to get the bed replacement. STILL NOTHING! Promises by various store personnel that the new (Not the Edblo make as initially promised but an Arabian Nights make that was supposed to be delivered last week already) phone calls and messages being ignored, went in store on Wednesday and was promised the bed would be delivered on Thursday, and still today nothing! No communication, no after service and NO HELP!
This is really unacceptable and I will MOST definitely NOT be doing business with THAT store EVER again.

I bought a defy microwave from House &Home, Brits, northwest, on Monday 26 April and it didn't work. The following day I returned it and asked for a refund. They told me that the Defy technician had to assess the situation first. I don't care I still want a refund, I don't want a fixed product I want a new 1. On May 5th they call me to say my microwave is serviced and alright and I said but I don't want the microwave I want a refund and the person claims she knows nothing about that. These people want to trick me into taking a fixed product that will probably break again as soon as the warranty expires. Nonsense!

I bought couches from house and home brits mall. 3 months there after it started to pull loose and the frame gave in. After numerous complaints and store visits and no feedback or response I stopped paying this account. (seeing that we have an agreement from both sides and they did not keep to it I feel it's fair not to pay for this) I received a legal letter from the debt collectors. Once again we are already a week in with no response or even a call back. I have spoken to pieter from the brits branch twice, him promising to phone back regarding this issue and what a surprise... He forgot how to phone someone as this is the only conclusion I can come to... I spoke to the complaints department. They also promised to phone back... Absolutely nothing. Spoke to rainbow finance. According to them no complaint was added to their notes... They promised to phone me back also nothing. We are already a week in with no solution to this... This issue started 3 years ago. I have spoken to over 10 people working for this company and not one being able to resolve a simple issue. It's pathetic that you pride yourself on this bad service.

Elize Nabal
I bought a cinema reclyner for myself for my birthday last year October, CASH. The salespeople were not friendly or helpful. On the day of delivery 13 October 2020 i took pictures and wrote on the delivery note that the couch was faulty. Nobody contacted me ever. After visiting the store in Rustenburg in February 2021 to enquire what is happening the couch was fetched 28 February for repairs. Precious at the store confirmed with me it would be delivered yesterday 11h30 but untill now no delivery or phone call or nothing. I explained to her that I was working yesterday and would have to take time off to be home and that is why I confirmed twice that it would be delivered. Nothing yet. Then last night 17h15 they just arrived at my house without contacting me and making arrangements. (my neighbour informed me this morning they were there)Sorry yesterday was Monday and Sunday was when I expected the delivery but it never happened.
So 16 March the couch was delivered back to me exactly as it was before. I have pictures to prove it. I have requested a new couch and hope that Belinda from Rustenburg will keep her promise to deliver a new one within 7 days. I am very very dissapointed and do not recommend this store or House & Home in general.

Black Friday specials started on the Monday 23rd November 2020, We placed an order online on the 23rd at 9:26am and paid immediately

They called my fiancée to confirm that they getting the stock from the warehouse and will let us know once it's at the N1 City Store

To this date no one contacted us back,

Today 11th December was the first time I got hold of the call center, The guy told me that when the stock got to the store it was sold to another customer.

https://www.houseandhome.co.za/cat/Nov/RSABlackFriday/files/assets/basic-html/page-3.html

Order Number: 1000040296

I would like a similar item or a refund immediately as I'm moving on a weeks time

I'm very disappointed with da treatment that the manager gave us on Saturday regarding buying a fan, the manager he's very rude, racist and mean, we have a video where he wnted 2hit one of d staff members who wer assisting us, da fan we wnted 2buy was on display and it was not written dat it's sold out, so a lady came with a bad attitude telling us it's her fan and we r not going2buy it, we were already paying 4it but da manager said it belongs to the white lady cause she booked it, which it was not fair we wer paying and she just booked because she's white, we wer treated like trash, we have a video and we gonna put it on social media to expose him, that manager has no manners