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HotelValues
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www.hvs.com
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1.0 259 Reviews

HotelValues Complaints Summary

0 Resolved
259 Unresolved
Our verdict: Engaging with HotelValues at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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HotelValues reviews & complaints 259

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N
1:31 pm EST

HotelValues Hotel Additional Fees after confirming booking, refusal to refund

I went to book a hotel and the site stated the room was $228. AFTER confirming payment, an additional 131.64 was added to the charge. They refused to refund my money after I cancelled and also refused to still provide me with the room because I cancelled. I called customer service and got no where. HORRIBLE company- do NOT book with them ever!

Desired outcome: Refund

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12:37 pm EST
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HotelValues Cancel debit card because i've cancelled my reservations

Dear Sirs,

I´ve cancelled my ARIA HOTEL reservations like you can see bellow.

I am asking to CANCEL my bill account debt in AMEX card and can´t get your answer.

Please consider it.

Best regards

Laercio Yamauti

===========================================================

Reservation Details

Status CANCELLED

Conf. # R3086764752

Arrival Monday, Jul 04, 2022

Departure Tuesday, Jul 12, 2022

Costs & Fees

Subtotal US$1,495.80

Tax Recovery Charges & Service Fees

(See Details Below)

US$587.28

Total US$2,083.08

This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".

A refund of US$2,083.08 has been processed and applied to your credit card.

By booking this reservation you have accepted the Terms and Conditions.

Hotel Details

Hotel ARIA Resort & Casino

3730 Las Vegas Boulevard South

Las Vegas, NV 89158

Rooms 1 Deluxe King

Free Cancellation

Customer and Travelers

Guest Laercio Yamauti

Adults 1 Children 0

Customer Laercio Yamauti

Phone [protected]

Email [protected]@gmail.com

Address Francisco Rocha st

Curitiba, [protected]

Need Help?

US toll-free [protected]

International [protected]

Additional Fees Collected by the Property

Resort Fee per Night: US$51.02

Cancellation Policy

Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 07/01/2022, 11:59 PM (America/Los Angeles) are fully refundable. Bookings cancelled after 07/01/2022, 11:59 PM (America/Los Angeles) are subject to a fee of 1 night's room and tax. There is no refund for no-shows, early checkouts, or cancellations after 07/04/2022, 10:00 AM (America/Los Angeles).

What are Tax Recovery Charges & Service Fees?

This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.

Check-In Instructions

Due to COVID-19 it is recommended that you review the local health and safety ordinances of your destination before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the hotel chain global website or contacting the hotel directly prior to arrival for the most up-to-date information.

Booking Ref. Number

[protected]

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7:17 am EST

HotelValues Unethical business practices

Holiday Inn Tullahoma, TN reservation number #R3061456964 I made a reservation on my phone mistaking this for the Holiday in site. There wasn't any mention of membership and fees. There wasn't a breakdown or a total for the weekend until I put in all of my information and executed the purchase. When I received my confirmation email it was for $858.78! I was livid. We called the customer service where they were no help. The representative we spoke with (Rose) was unapologetic and made it out to be my fault. They also will not let you talk to a manager either. We attempted to replicate the reservation to see all of the detail she claimed "I was aware of" on the page but dismissed the details, but no luck. They (Rose) said they can not cancel the reservation because Holiday Inn would not let them. That was confirmed to be a lie because we were on the phone with that Holiday Inn at the same time. Rose was aware of that but un-phased. The end result was I have a two day reservation for almost $900. They are lyres and scam artists. I am not done with these people.

Desired outcome: I want a refund.

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9:16 am EST

HotelValues Reservation

We booked a room for 2 nights to celebrate my son's birthday. Upon reading the confirmation email later I see we are being charged a "Tax Recovery and Services Fee". This amounted to almost $200.00 onto of my agreed rate. This is observed. The reason we booked was for a pool that we later found out it was undergoing maintenance and closed for the day. This after I called last night for Pool hours. The guest services should have mentioned this maintenance at that time!

Desired outcome: We would like this fee refunded as well as some compensation for the pool issue.

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Bernie Booth Jr
, US
Feb 23, 2022 7:46 am EST

Yeah, confirmation email I got added over $50 or

for one night.

"Service and Convince Fee"

Slim ball website had city and name of hotel so you thought you were at the hotel website in Google search.

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5:39 am EST
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HotelValues Overcharged for room ref #R3145800249

Mistakenly thought I had gone to the Travelodge website in the UK, unfortunately wound up on this site instead. Looked like I was getting an absolute bargain for 3 nights in York Central for £207, no indication on that page or the next page asking for details that this was only for one night, then got charged £622.32.

Spoke to both Travelodge and my bank and neither can do anything as its a 3rd party website and I agreed to the T's & C's when clicking submit.

Avoid at all costs

Desired outcome: Please refund full amount

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8:41 pm EST

HotelValues Reservations to water park (the kartrite)

We tried to reserve one night at the Kartrite Water Park and we got scammed by a company called hotelvalues.com. We didn't realize we weren't booking directly through the hotel and got hit with a 160$ reservation fee and a much higher rate than the normal hotel rate. When we tried to cancel hotelvalues.com gave us the run around and lied about not being able to cancel the reservation. We just want our money back and want to help other people from getting scammed by these criminals.

Desired outcome: To get my money refunded

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4:00 pm EST
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HotelValues Need a refund for a cancelled booking

I book online for a hotel and i didn't realise that i booked in a third party. Now i cancel my booking and i tried to emailed them through the email they provided but it comes back

"Delivery incomplete

There was a temporary problem delivering your message to [protected]@getroom.com.au. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently."

I tried to call the number they provide but the phone they provide is not even recognised.

This is so frustrating i need my money back.

Geraldine

Desired outcome: This should be stop

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9:41 pm EST
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HotelValues Cancellation policy

I booked a two night stay at a hotel. I knew the name of the hotel, and just googled it and booked. It turned out to be a third party booking.

As it came close to the time to go across the border, I didn't feel well, assumed it was Covid (it wasn't) and cancelled. I still got charged the full amount for the two nights stay. I contacted this company and they said they were just abiding by the hotels policy, that you couldn't cancel a reservation. I called the hotel, and they said as long as you cancel with 24 hours notice, you wouldn't be charged. They also said they hadn't received any money from the third party or me. The hotel told me that the third party should call the hotel and they would explain their policy.

Two very frustrating phone calls later, the third party told me they were just abiding by the hotel rules (not true). They kept all my money.

I understand that perhaps my refund would be minus some kind of service charge, but to keep the whole charge for the two nights is highway robbery.

Do not deal with this company. It is totally fraudulent. You are far better off booking right with the hotel.

Desired outcome: A portion of my money back, minus service charges (which were outrageous, btw).

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2:26 pm EST

HotelValues Reservations

I went to a specific hotel website and must have unknowingly been redirected. I needed to move my reservation date and they would not allow me to move the date. I had no idea I wasn't on the hotel's website.

Desired outcome: Refund - I do not want to work with this company.

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8:30 am EST

HotelValues Reservation ticket R2983018133

I have made a reservation with this company for a hotel in Brussels, Bedford hotel and conference centre for £162 British pounds.
Because of covid restriction I am not able to travel as planned.
I have contacted this company to move the date from 27th January to 24th February and they have refused.
I need a refund of the money or new booking.
Co
No one can foresee covid so there should be no restrictions.
My ticket is changed and insurance is change for free, so why cant my reservation be change.
Please follow up for me this is not fair.
[protected]
[protected]@yahoo.com
Regards
Patrick Agyirey kwakye

Desired outcome: Refund

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11:16 am EST

HotelValues Extra charges.hotel cancellation fee

I went on Hyatt website to book a room and was For some reason redirect to hotelvalues that added with expensive extra charges . I immediately noticed that and I cancelled the reservation so they charged cancellation fees. Such fraud

Desired outcome: Reimbursement of cancellation fees

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12:10 pm EST

HotelValues Hotel reservations

Hotel Values.com is a scam and I can not believe they are allowed to operate. I also can not believe that CIti corp, my credit card company is allowing my disputed transaction more time for these thieves to respond.

Hotel Values is a modern day thief and they are allowed to steal from innocent consumers by capturing credit card information through weak cyber security and charging consumers credit cards for hotel stays that are immediately cancelled once the fraud is discovered.

We were in Steamboat Springs over the Christmas Holiday and my husband had a ski accident and we had to extend our stay in Steamboat due his hospitalization. I was frantically trying to book a hotel room on 12.29 in an over crowded city and was booking on the Holiday Inn site. Before I could complete my booking with Holiday Inn I received a pop up that my reservation was booked with "Hotel Guest Services." I immediately called to cancel and was put on hold for over 30 minutes. When I finally spoke to a representative of Hotel Values.com I was told that the reservations could not be canceled because I missed the cancelation date of 12.26, even though the reservation was made on 12.28.

I then called the Holiday Inn in Steamboat and they told me that they could see the cancellation on their end and that Hotel Values.com was not charged.

After numerous phone calls with Hotel Values who will not pick up my call and my credit card company, I am still being charged $474 on my credit card for theft. I am astonished that this type of internet theft is allowed to happen.

Desired outcome: reversal of $474 charge on my credit card

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4:05 pm EST
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HotelValues Hotel reservation

I recently made a hotel reservation, believing I was on the Doubletree hotel web site in Pasadena, Ca.
As it turned out, only a few days later, I needed to cancel. I called directly to the hotel and was told, I booked with a third party, which I was very certain, I did not. I was told "getaroom.com". All I wanted was a refund on my cc. Was told they don't do that, they refund only to bank accts! I was to download an app, open my bank acct and stay on the line. After 30 minutes I ended the call, delete the app and called my bank! Later that day, I tried to cancel, this time it was all automated. Upon looking more closely at the emails, I see they have a no refund policy! Another thing I didn't realize while making the booking or I certainly would not have made it! The confirmation email and the cancelled email came from hotel values.com
To date I have not received a refund on my cc. Go directly to the hotel to make a booking!

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9:35 pm EST

HotelValues Hotel reservation fees & cancellation policy

Do not use HotelValues.com. My wife recently booked a three night stay at a hotel in Gulfport, Mississippi. An hour after booking, we attempted to cancel the reservation for the middle of March 2022.

When we received our email confirmation, we noticed a booking fee that we exceeded the value of a one night fee at the hotel, as well as excessive tax "conversion" charges. All in all, these fees accounted for over 30% of the total amount for a 3 night stay.

When we attempted to cancel, they said it's not refundable, even though that was never mentioned, similar to the aforementioned fees. They claim to follow the hotel policy on cancellation.

We contacted the hotel and they laughed. They said no such policy exists.

In conclusion, please to do use this service. The reviews you see tell a very similar story. This is a horrible, unethical business that makes money through fraud and mid-dealing.

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Diana Valker
, US
Jan 11, 2022 2:22 pm EST

I called a phone number thinking that I was booking directly through Wyndham. Apparently, this number was for Hotelvalues.com. They charged me $40 in fees over the Wyndham price. I didn't realize this until checkout. When I questioned it, I was told that I need to take it up with HotelValues.com. Now I see they are a scam, so beware ..

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10:11 am EST
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HotelValues Hampton inn reservation

Went online to book room for a visit to m d anderson in houston tx. Thought I was on hampton inn website. Showed room for 113.00 per night and we needed 3 nights. Completed transaction, then noticed charge was for 496.36 with part being 156.03 in fees. Tried to cancel but charge has already been posted. Such a ripoff. This type of scamming should be stopped. Room was booked thru hotelvalues.com.. Scammers need to be stopped.

Desired outcome: Would like refund

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patrick agyirey-kwakye
Leicester, GB
Jan 22, 2022 1:20 am EST

i need thecontat number to be able to change my reservation
please email me contact number i am in United Kingdom

ComplaintsBoard
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4:19 pm EST

HotelValues Deceptive practices Booking a room

Used Red roof inn photos logo etc. To lure me into booking.i thought I was dealing with Red roof directly.Charged me outrageous fee and refused to issue me a refund within seconds of my payment.They did not disclose total cost until after they took my visa info.Who does that ? Takes your money and doesn't deliver.hotelvalues.com does.

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11:34 am EST
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HotelValues Cancellation policy

I recently booked a hotel through Hotelvalue. Unfortunately a member of my traveling party was hospitalized and we had to cancel our reservation.
Hotelvalues refused to issue a refund for my reservation. Members of my traveling party booked directly through the hotel and was able to cancel their reservation without charge.
I made several attempts to get them to understand the circumstances of my cancellation but they refused to change their policy.
Customer service like this should not be permitted and I encourage everyone to avoid 3rd party reservation services.

Desired outcome: Refund requested

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12:18 am EST
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HotelValues Cancellation

I recently booked a one night stay at the Hampton Inn in Wentzville Missouri. I had believed I was dealing directly with the hotel but when I went to cancel my reservation they said I had to go through the website Hotel values.com who would not refund my money. A no-refund policy from a third-party interloper is an unreasonable and unethical business practice and this company should be ended. I will never again deal with this company or the Hampton Inn chain ever again

Desired outcome: Refund

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Jeffery123
, US
Jan 09, 2022 5:48 pm EST

I had already started the process of making a reservation prior to arriving at hotel. At the lobby I asked the desk if would make a difference if I made the reservation with them or since I had already started on my phone and the cost was same I proceeded with online reservation. At the completion I found Hotelvalues charged me 60$ more than what the hotel was going to charge me. I called Hotelvalues to cancel their reservation and after being put on hold forever I was disconnected and had to call all over again. The connection was very...poor during both calls barely understanding a thing said other than they wouldn't let me cancel unless the hotel approved so I HANDED my phone to the front desk and they stated they approved.What NEXT well Hotelvaue said that canceling my reservation wasn't possible. Unless you want to be charged exorbitant fees beyond the usual don't do business with these thiefs.

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8:23 pm EST

HotelValues Booking fee for hotel

I went to Coast Hotel at Seatac Airport's home web page. Thought I was booking a room for $110 or so. When I was done I immediately found out
I had been re directed to hotelvalues.com and they charged me $112.48
plus $67.98 for tax recovery charges and service fees..
I immediately got on the phone with hotelvalues.com as well as Coast Hotel only to find out booking was non refundable! Coast Hotel staff said they had never heard of hotelvalues.com... Hotelvalues.com said please refrain from profanity... well that was all the refund I was getting from them was blowing off steam...
Such a dastardly company! DO NOT EVER EVER EVER book or let anyone you
care about book with hotelvalues.com RIP OFF ARTISTS!
How in hell do they hack a reputable hotels website?

Gavin C., Seattle, Wa

Desired outcome: You are kidding right ?

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7:24 pm EST

HotelValues Reservations

Made reservations to stay at hotel on a military base, found out 2 months before reservation date due to Covid restrictions I would not be able to stay at hotel on base. I tried to cancel my reservation but it was impossible to get a human on the telephone…. Ended up paying over 300$ in cancellation fees… they make their website look like it's the actual hotel website…. I will always call the actual hotel for now on to make a reservation

Desired outcome: 300$+

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HotelValues In-depth Review

Business Overview: HotelValues is a reputable company that specializes in providing comprehensive services in the hotel industry. With a strong background and a clear mission, they are dedicated to delivering exceptional value to their clients.

Services Offered: HotelValues offers a wide range of services to meet the diverse needs of their clients. From hotel valuation to consulting and market studies, they have the expertise to assist with various aspects of the hotel business. Their unique offerings set them apart from competitors.

Expertise and Experience: With years of experience in the field, HotelValues has developed a deep understanding of the hotel industry. Their team members are highly qualified and certified, ensuring that clients receive expert advice and guidance.

Clientele: HotelValues serves a diverse clientele, including hotel owners, investors, and developers. They have worked with notable clients and successfully completed various projects. Testimonials from previous clients attest to their exceptional service.

Market Analysis: HotelValues excels in analyzing market trends and conditions. Their methodologies for market analysis are robust and reliable, providing clients with accurate insights. Clients can trust their market insights to make informed decisions.

Valuation Services: HotelValues offers detailed and comprehensive hotel valuation services. Their approach to determining property value is thorough and accurate. Clients can rely on their valuation reports for precise information.

Consulting Services: HotelValues provides a wide range of consulting services, including operations, asset management, and feasibility studies. They have a proven track record of success, with numerous case studies showcasing their expertise.

Industry Insights: HotelValues is known for providing valuable industry insights and trends. Their industry reports and publications are frequent and of high quality. They have established themselves as thought leaders in the hotel industry.

Customer Support: HotelValues prides itself on excellent customer support and responsiveness. They offer various support channels, including phone, email, and live chat. Clients can expect prompt and helpful assistance.

Pricing and Value: HotelValues' pricing structure is competitive and offers great value for the services provided. A comparison with competitors' pricing shows that they offer a fair and reasonable cost. The value they deliver exceeds the cost.

Overall Reputation: HotelValues has a stellar reputation in the hotel industry. They have received recognition and awards for their outstanding work. Feedback from industry experts and associations further solidifies their reputation.

Pros and Cons: HotelValues has numerous strengths and advantages, including their expertise, comprehensive services, and industry insights. However, there may be areas for improvement, such as expanding their service offerings.

Conclusion: In conclusion, HotelValues is a highly reputable company that offers exceptional services in the hotel industry. With their expertise, comprehensive offerings, and commitment to customer satisfaction, they are a top choice for hotel owners, investors, and developers. Their market analysis, valuation, and consulting services are reliable and accurate, providing clients with valuable insights and guidance. HotelValues' industry insights and thought leadership further enhance their reputation. With excellent customer support and competitive pricing, they deliver great value to their clients. Overall, HotelValues is highly recommended for all hotel-related needs.

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Phone number

+1 (800) 327-1200

Website

www.hvs.com

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