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terrible customer service
I needed to go visit my son in college. I booked the room on Super 8 website but it routed me to hotelsone.com. Somehow when arrive, the rep tells me my reservation is for another date and that I could cancel the reservation. Two months later, 8 emails and 50 minutes on the phone just to get my refund. The sad part is the hotel is fairly new and this is a poor reflection of the hotel.
The complaint has been investigated and resolved to the customer’s satisfaction.
additional payment
I booked a room from Hotels-one.com. The day I was leaving they gave me additional payment for the services I used. They took money for cleaning, TV and etc. They have problems as I didn’t use all this things. They will never get one single penny from me!
bad experience
I with my wife decided to spend our vacations abroad and we choose HotelsOne website for booking a lux room. They promised us the lowest prices on the market and if we’ll find more low prices they’ll return money. I think it was the most awful hotel in our lives but the price was definitely the lowest! ###!
After waiting 10 + days, I am very frustrated that the company has not issued my refund. The website states 1-3 business days.
I tried to cancel my booking number [protected] but the web site for 'Manage your booking online' does not work. I have tried several times to cancel but have not received a confirmation.
Please get your web site working!
Please acknowledge with a reply to nickstephens@talktalk.net and cancel my booking.
Thank you,
Nick Stephens
I booked room through HotelsOne for a one night stay. Hotel swiped my credit card as normal. I got my credit card statement. Statement showed two charges by hotel for $117.80 and one charge by HotelsOne for $157.07! I called the hotel but would not reduce their charge to $117.80.
Just got high-jacked to the hotelsone site.. thought I was still at the hotel site.. reservations after changes still wrong after finally calling the hotel directly.. they (hotelsone) charge you for their mistakes.. do not ever try to reserve a room with these incompetent people.
About HotelsOne.com
One of the key features of HotelsOne is its extensive database of hotels, which includes properties in every corner of the globe. Whether you're looking for a luxury resort in the Caribbean, a budget-friendly hotel in Europe, or a cozy bed and breakfast in the countryside, HotelsOne has you covered.
In addition to its comprehensive selection of hotels, HotelsOne also offers a range of useful tools and resources to help travelers plan their trips. These include detailed hotel descriptions and photos, customer reviews and ratings, and interactive maps that show the location of each hotel.
Another advantage of using HotelsOne is its competitive pricing. The platform offers some of the best rates on the market, and its price match guarantee ensures that customers always get the best deal possible.
Overall, HotelsOne is a reliable and convenient platform for booking hotels online. With its extensive selection of properties, user-friendly interface, and competitive pricing, it's no wonder that so many travelers choose HotelsOne for their accommodation needs.
HotelsOne.com Customer Reviews Overview
One of the standout features of HotelsOne is its extensive selection of hotels, which includes everything from budget-friendly options to luxury resorts. Customers appreciate the website's easy-to-use search function, which allows them to filter results by location, price, and amenities.
Another positive aspect of HotelsOne is its competitive pricing. Many customers have noted that they were able to find great deals on hotels through the website, often at prices lower than what they could find elsewhere.
In addition to its selection and pricing, HotelsOne has also received high marks for its customer service. The website offers 24/7 support via phone and email, and many customers have reported positive experiences with the company's representatives.
Overall, HotelsOne is a highly recommended online booking platform that offers a wide range of hotels and accommodations at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that so many customers have had positive experiences with the website.
Overview of HotelsOne.com complaint handling
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HotelsOne.com contacts
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HotelsOne.com phone numbers800 0397 4442800 0397 4442Click up if you have successfully reached HotelsOne.com by calling 800 0397 4442 phone number 6 6 users reported that they have successfully reached HotelsOne.com by calling 800 0397 4442 phone number Click up if you have UNsuccessfully reached HotelsOne.com by calling 800 0397 4442 phone number 3 3 users reported that they have UNsuccessfully reached HotelsOne.com by calling 800 0397 4442 phone number67%Confidence scoreEuropean Countries+1 (888) 273-4683+1 (888) 273-4683Click up if you have successfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number 0 0 users reported that they have successfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number Click up if you have UNsuccessfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number 0 0 users reported that they have UNsuccessfully reached HotelsOne.com by calling +1 (888) 273-4683 phone numberUSA & Canada+44 203 027 6614+44 203 027 6614Click up if you have successfully reached HotelsOne.com by calling +44 203 027 6614 phone number 2 2 users reported that they have successfully reached HotelsOne.com by calling +44 203 027 6614 phone number Click up if you have UNsuccessfully reached HotelsOne.com by calling +44 203 027 6614 phone number 3 3 users reported that they have UNsuccessfully reached HotelsOne.com by calling +44 203 027 6614 phone numberUnited Kingdom & International
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HotelsOne.com emailsmila@hotelsone.com100%Confidence score: 100%Supportreservations@hotelsone.com100%Confidence score: 100%Support
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HotelsOne.com headquarters5810 Santa Maria Ave., № 205, Hale Center, Texas, 79041, United States
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I reserved a room for ONE night at the Fairbridge Inn and Suites in Miles City, MT for Jan.11th. You charged my credit card for three nights! Please fix this.
Mary Ann Hecker
[protected] or [protected]
hex@midrivers.com
Itinerary number: [protected]
My VISA account was charged $60.17 for a one night stay at a hotel which I never booked and which I never stayed at. I tried contacting Hotelsone.com and then I tried reversing it through my credit card. The charge just reappeared on my credit card. This is a scam.
Booked a room for the wrong date for a meeting. Called customer service to reschedule on time, was okay. Got the same room for the same rate one night later.