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Hotels.comredeeming night

When I was booking for hotel Tito last night, the app showed an option to apply the redeeming of one free night and I clicked to redeem.

However at the payment page, it keeps saying there is an error without stating what is the error. It keeps repeating and I need repeated fill in the payment info.

After wasting so much time in repeated attempts, I tried not to opt for the redeeming of night. Finally my booking went through.

I would like to complain the misleading choice of redemption and the useless error message which didn't point or explain the problem.

I ended up not able to redeem the free night which I originally intended to. Wasted time and creates frustration and ended up wasting the free night.

Kindly upgrade the deficiency in the interface and I would like a compensation.

Sz
Sep 30, 2019

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