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Hotels.com / customer service

United States Review updated:

I spoke with a couple representatives tonight about a stay I previously had, staff was rude and had bugs in the room, would not reimburse me so I had an agent promise me 200usd credit towards my next booking, I been hung up on by supervisors and treat poorly! This is the worst i've ever in countered,
Would never book through hotels.com until my money is handled properly! Hotels.com needs to listen to phone calls and fire poor customer service agents

Si
May 07, 2019
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