Hotels.comCharged for a Cancelled Reservation

I made a reservation through on 8/20/2019 with the Comfort Suites Stevensville - St. Joseph, Michian. the cancellation policy on the reservation clearly states "Free cancellation until 10/03/19". I cancelled my reservation on 9/29/2019 and received an email confirmation. The cancellation email also stated "Free cancellation until 10/03/19". The hotel then charged my credit card for the full 2 nights stay after the reservation had already been cancelled in accordance with their terms. I contacted and they assured me it would be resolved. While on the phone with, the hotel then charged my credit card 3 more times. The issue was escalated to the Billing dept. They subsequently responded stating "We presented your case with Comfort Suites Stevensville - St. Joseph unfortunately, due to their reservation policy they have denied your refund request". Everything was done in accordance with the refund policy and I am due a complete refund.

Oct 11, 2019

Post your comment