HotelValues
reviews and complaints

Made reservations to stay at hotel on a military base, found out 2 months before reservation date due to Covid restrictions I would not be able to stay at hotel on base. I tried to cancel my reservation but it was impossible to get a human on the telephone…. Ended up paying over 300$ in cancellation fees… they make their website look like it's the actual hotel website…. I will always call the actual hotel for now on to make a reservation

Thought I was booking with Double Tree SeaTac when I made my reservation on July 28th, 2021 and was disturbed to find out I had made reservation with HOTEL VALUES..com instead! Room rates advertised were apparently All SPECIAL!. Surprised to find added HOTEL FEES increasing my total credit card charge by over $50. December finds me with travel difficulties due to family member illness, increasing Covid 19 Omicron variant cases and Canadian Government Travel Advisory and I need to make a change to my reservation.

1/No I am told they are unable to cancel and issue refund as rates are non` refundable. Do I want to cancel? I was prepared for a cancellation Fee and would have agreed to one.

2/Again, No! They are unable to change my reservation to another date. Do I want to cancel? I was prepared for a change fee and would have agreed to one.
This is Fraudulent Do not make any reservation with hotel values.com

I booked a room at what appeared to be Hampton Inn site but was not. I did not receive notice of the fees being applied until the card was charged. The sight says they follow the hotel's cancellation policy but would not do a return. That is not the hotel policy. The service fees were 48.84 with no breakdown of hotel taxes and the service fees the company took. The website did not display the fees that we're going to be charged and the receipt of the transaction does not have a breakdown of fees. I

I was charged an exorbitant fee for tax and service charges on a hotel reservation. After discovering this bait and switch, I found that the reservation could not be canceled. As a senior citizen who has to closely monitor expenses, this is unconscionable. I thought I was on the hotel website when submitting my payment information only to have it go to this website unbeknownst to me. This is why it's a bait and switch from the hotels site.

This site claims "Each room in this reservation is subject to the hotel's cancellation policy which is: This reservation is non-refundable." This is FALSE. I was booking a room for a wedding with a group discount code, however no place to input discount code. After told by hotel values to call hotel directly, hotel states I am entitled to full refund per their policy. Site was misleading as I thought I was booking directly through Hampton Inn. Finally told refund would be available 3-5 days AFTER check out in 8 Months!

I cancelled my reservation just after booking and saw they were charging a tax recovery rate of 56 dollars.. Almost half the room price. They will not refund the charge on my card. The cancelation policy says they go by the hotels policy. They claim its non refundable but I spoke with the hotel and that's not true... You have up to 24 hours before check in. Don't use they are out to scam people.

On Nov. 1 I thought I was booking a room with Double Tree Hotel in Little Rock AR for Nov. 2. Turned out the booking went through hotelvalues.com On Nov. 2 I ended up in the Emergency Room with a medical issue. I called Double Tree to cancel my reservation for that evening and that's when I found out that the booking went through a third party. I contacted hotelvalues.com immediately while I was in the ER. After sending the name of the hotel personnel who told me that Double Tree would be glad to cancel the room and a copy of my ER admittance, a month later hotelvalues.com is still refusing to refund the hotel charge.
hotelvalues.com is a scam! BEWARE when you make hotel reservations that you are not being routed to them.

They lie, they messed up my reservation, I called to fix it and we spend 1/2 trying to change reservations from one to two nights. She promises me it's fixed. Weeks later i'm at hotel for thanksgiving weekend with family and the hotel is asking us to leave saying we only booked for one night. I call hotelvalues.com, they insist that's all I booked even though they know I called before about the issue. They refused to do anything, refused to let me speak to a supervisor and basically said they don't care. I had to pay twice as much to book a second night through hotel. Dont us this company, they are a scam and will lie to u and cost you more money. Use hotels direct website to book reservations!

Yesterday Nov 20th 2021 I was traveling since early morning and it was already after 6:00 PM, I was with a 5yo child and a dog. I was tired, and finally tried to book some hotels for a night staying, but first two attempts I really didn't like the hotel and the third one which I liked did not accept pets. I was 20 miles from Paducah KY and found a hotel just besides the interstate, and before making a reservation through one of those popular reservation sites such as Expedia, Snaptravel or any other, I decided to call the hotel before. I really thought I was calling the hotel because it was one of the first outcomes from a Google search on the hotel's name, and the attendant started to proceed with the room reservation, I allowed him to proceed just because the price offered was around $ 106 and on the other reservation sites it was $126. Well, I was informed about the non-refund cancellation policy and asked once more the attendant to confirm the amount to be charged on my credit card BEFORE authorizing, and had the amount below $106 CONFIRMED. When the confirmation email arrived, the price charged was above $170 and the additional amounts were due to "Tax recovery, Charges & Service Fees"

Below an explanation, copied from the site:

" What are Tax Recovery Charges & Service Fees?
This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked."

Based on the above statement, they can say those are their service fees. I did not authorize any other amount but something below $106. Again, the attendant repeated that information to me.

They have a US toll-free number, I did call, but there is just an automated system that can only help on cancellations, changes or new reservations. No human to talk with.

They also failed to add the pet into the reservation, and failed also not informing me about the extra $25 for the pet which I had to pay at the hotel front door.

I got an email confirmation from [protected]@hotelvalues.com, and tried to enter on www.hotelvalues.com. The browser could not find any site with this address.

Does all of the above sound honest? Not to me. Then I did a specific Google search about this reservation site/service and realized I'm not alone on the side of unhappy clients, basically due to their "modus operandis". Unfortunately.

I am now thinking about disputing the charge at my credit card admin. I don't know. Maybe around $64 doesn't worth the headache, but sharing this case to others definitely worth.

And never ever again will make hotel reservations through phone calls.

Hotelvalues.com provides absolutely no value and charges excessive service fees and says it is a estimate for taxes, cleaning charges, and booking fees. For a four night stay at a Holiday Inn Express they added $197 service fee! which was approximately 50% of the actual cost for the room. this company is robbing consumers and should be shut down. They use deceptive practices by using the hotels website which then redirects you to the thirdparty site. The website doesn't say you left the hotel website and went to a third party website. You don't know until you receive the confirmation from them and see the service fee.

Hotelvalues.com definition :
"What are Tax Recovery Charges & Service Fees?
This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked."

Stay away from Hotelvalues.com

I booked at Nogales Hotel & Convention Center in Providencia, Santiago, Chile. When I arrived to the Hotel, I noticed that the hotel was closed for 2 years now.

I made a hotel reservation under the website for drury hotels. Apparently a website called guestreservations.com captured my activity and advertised $126 per night for a queen room. I reserved 2 rooms for one night. They did not show final bill until I confirmed, then emailed me the confirmed reservation for $690.50! I talked to them for two hours and sent them a screenshot of the price quoted on guestreservations.com and they told me drury inn would only cancel one room. I talked to drury inn and they said they had not been contacted by this company and would gladly allow them to cancel the reservation with no penalty. I called the initial reservation company back and they would not let me speak to a manager, owner, etc. AND they never took off one night charge! A charge of $690.50 appears on my bill as cci*Hotel Res.

Hotelvalues.com charges excessive service fees and says it is a estimate for taxes, cleaning charges, and booking fees. For a two night stay at a Holiday Inn Express they add $76 service fee! The website doesn't say you left the hotel website and went to a third party website. You don't know until you receive the confirmation from them and see the service fee.

Hotelvalues.com definition :
"What are Tax Recovery Charges & Service Fees?
This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked."

Stay away from Hotelvalues.com

I made a hotel reservation and immediately after making the reservation noticed the hotel was unsafe. I immediately called hotelvalues.com back to cancel the reservation. The hotelvalues.com rep told me to call the hotel direct to cancel. I then called the hotel and the hotel rep told me to cancel with hotelvalues.com. I called hotelvalues.com back and told the rep what the hotel rep told me and the hotelvalues.com rep stated they would place me on hold and try to call the hotel direct to cancel. The hotelvalues.com rep placed me on hold then got back on the line with me and told me the hotel rep would not cancel the reservation. I then called my credit card company to dispute the charge. In the end I was charged for the hotel stay after making every attempt to cancel the reservation. My credit card company asked me to send them any information I tried to cancel the reservation. I called Hotelvalues.com and the rep went over our conversations to cancel the reservation. In other words they confirmed to me my attempts to cancel via telephone. I then asked for a printout or email showing that I attempted to cancel the reservation and the hotelvalues.com rep stated she could not send that to me. I asked to speak with someone else such as a manager and she would not transfer me to anyone. In the end they gave me a run around and would not help in any way.

Their cancellation policy is on page 37 of their contract. I had 3 rooms booked and needed to cancel. Gave them 3 weeks notice. They would not refund any of my money AT ALL. They also charged $275 in room taxes which were not disclosed when I reserved the rooms. This is hiway robbery and this practice should not be allowed.
This company now received $680 from me and was then able to rebook those rooms. HORRIBLE BUSINESS!

Book a room to the holiday Inn, canceled the same day I boom the room due to a medical emergency

Still charged for the room

This is my email to the company who issued me an email for upset/erratic customers:

I booked a room for $186 and put in cc info then clicked apply which it then said I newded to pay $295 after taxes and fees without letting me see the final charge before.

When I proceeded to call the company 5 minutes later they said if I cancel I still owe the full amount which makes absolutely no sense. I get to the hotel and their rate is $146 and would have been $182 after everything. I have no clue why this company that is a reservation company that has nothing to do with Hilton cannot return a customers money who was in need of a last mi ute hotel due to trade show issues. That is not customer service and I was told they would get me a manager which I was on hold for over 10-plus minutes when I know that no one would ever pick up. So I will be contacting the better business Bureau, bbb, where this company already has a bad reputation nationally.

My only mistake was ever making a reservation with this thied party company.

Regards,

Status CONFIRMED
Conf. # R2889835277
Arrival Friday, Oct 22, 2021
Departure Saturday, Oct 23, 2021

Companies like this need to be disbanded as it is a 100-percent money grab.

We booked a hotel room in the Hunter Valley, NSW, Australia
We received the booking confirmation that noted FREE CANCELLATION.
We booked in April for an October holiday.
We are unable to legally travel to regional NSW due to Covid restrictions on travel out of greater Sydney.
Their telephone numbers and websites don't allow any contact.
They have taken our money and hid.

I booked Sofitel in Montreal for 3 nights with what I thought was the Sofitel website but was in fact Hotel Values. Very sneaky. I had to cancel due to Covid. My Visa had already been charged
No refund at all. Over 1200 dollars. No help at all from 3 poorly trained people at CR at HotelValues. Total scam company. Beware.
Also $400 in tax and fees compared to regular tax and fees at the Ritz of $200.
Makes me feel angry and like an idiot for getting scammed.

When I Went online to book a hotel, and somehow got redirected to what I thought was Holiday Inn website. I went to book a room for that evening, and the room rate was $190. When I proceeded with the reservation using my phone, it asked for my credit card information, which I put in.
After that section, it had a check box for their cancelation policy, then below that a button to confirm the info you input - and it said you can review the charges.
The text was volumimous.
Two days before the reservation I called to cancel because I couldn't make the trip and all the did was explain their cancel policy and no refunds... over and over. I aaked to move the trip to Adam e that works. They said. NO. Iexplained that I wasn't canceling I was trying to get the reservation I just tried to move it. Again they said no. I called the hotel and. they said they were no jurisdiction because it is a third party service, but ultimately the Holiday Inn Monticello In Charlottesville is getting paid. So, can't Holiday Inn honor at least 1/2 a credit? No.
Hotelvalues.com is a SCAM. Their booking process is set up to scam you bc you can't see the real price until you put in credit card. It really doesn't allow you to review charges to verify they are what you want. It only showed the room rate prior to the credit card info.
They also give you 2. days to cancel from the date you book (so Booking for a stay a month away is useless). Further, you lose 90% of what was. charged even after 2 days!
I lost $200 and I. asked the customer service person how long it takes them to make $200. No answer.
I explained this to 3 different people. They offered me nothing.
I want either all or even half of my money refunded as I did not stay at the hotel. The fees are unacceptably exorbitant. They are an unethical booking setup to. scam the public and hotels. should. not allow them to do this.