Hotel Collect — no voucher
just want to warn people about Hotel Collect. I also tried to book with them and had my credit card charged, but no voucher arrived. I am unable to contact them as their phone numbers don't exist, and they have not replied to any e-mails.
A verbal confirmation is wothless, as you need a written voucher to present to the hotel that you booked. With numerous complaints about this site, people should avoid it.
Also their website language buttons don't work, and there is no way to cancel your booking.