Menu
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
reviews & complaints

www.hostesscakes.com
www.hostesscakes.com

Learn how the rating is calculated

1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Hostess Brands has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Hostess Brands. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Hostess Brands reviews & complaints 804

Sort by:

Newest Hostess Brands reviews & complaints

ComplaintsBoard
K
9:32 am EDT

Hostess Brands frosted donettes

Your frosted mini donettes are now smaller and have less chocolate on them. I pick up a package of these about once a week at my holiday gas station. Because I eat them regularly, I immediately noticed the size difference and that there is noticeably less chocolate on them. I buy your brand even though it is more expensive and this is how you repay loyal customers? I will not be purchasing these or any of your products again.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
12:41 am EDT

Hostess Brands its was very nasty.

Just bought one of your cakes from petrol in Ashburn and this cakes was full of mold. As it was bought for my husband Birthday today 7-19-2019 he took a bite before seeing it was tainted with mold all the way through. I am very worried he will get sick now. I am very disappointed as he love your cakes and you allow this on shelves. Picture will show you. This package was very gross and high health risk.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
A
6:52 pm EDT

Hostess Brands hostess vanilla zingers

My zingers had mold on them, this is the second time I got them and had to throw them away. The first time they had a bug baked into it, I only figured that out after I had taken a bite out of it. Please look into this matter so i can some day enjoy them again. I love zingers but really sceptical about buying them ever again 😭😭😭😭😭😭😭😭😭😭😭😭

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands peanut butter hohos

I bought this product on July 18th 2019 and there is mold on it. The lot number is 4G030823000067 10:45. I got this product from the Exxon gas station. I feel like noone is checking the dates on the cakes. Everytime I go in there the cakes are low or out of place. This store need to be checked for outdated cakes cookies and pies. I am a loyal customer and I always shop here for a late night snack.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
7:39 pm EDT

Hostess Brands hohos

I went and purchased the ‘ HoHo' product through you guys ‘ Hostess ‘ and everything Peer to be just fine. I even reached in the back for the HoHo food product (it's believed the freshest and best was always behind the rest) . . . But when I bit into it I had immediately noticed a horrible taste and right after it was followed by a very unpleasant smell . I looked and there mold. It was disgusting. I did check the expiration and had not expired. I'm just upset I share everything with my 2 year old daughter and it upsets me that she could've bit into it as well

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
V
2:57 pm EDT

Hostess Brands orange cupcakes

Opened a box of hostess orange cupcakes. Unwrapped one cupcake and notice green spot on bottom of cupcake, looks like mold. I then took the rest of the cupcakes out of box and found a green moldy spot on top of icing, still inside of package. This is unacceptable and I expect to be compensated, for this. Expiration on box was Aug. 22 2019 Would appreciate an immediate response.
Vickie Mynatt

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
2:21 pm EDT

Hostess Brands cinnamon coffee cakes

To whom it may concern,
I purchased 4 boxes of your individual wrapped cakes. With 4 kids and my working fiancée they go through a lot! Especially if they're playing outside
Or swimming all day. I don't know it it took place at the store or during bagging but all 4 boxes of these cakes where completely smooshed- it was beyond eating without making a huge mess. I thank you

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
3:59 pm EDT

Hostess Brands orange cupcakes...

Just a note on the way companies like this are continually reducing the sizes and portions of their products. I bought a box of the orange cupcakes for the 4th of July holiday as I do sometimes and upon opening saw that all of them look like someone sat on them. They're half the size and portion they used to be. It's not a new issue - companies are continually cutting costs by cutting product portion at the same time increasing prices - it's a double whammy to the consumer and it's disappointing and misleading. Especially since we cannot 'see' the products inside a cardboard box.
I do not want a refund or a coupon...that solves nothing. I've stopped buying several products the last couple of years for the same reasons and I will probably not purchase Hostess products anymore. And that's a shame...
Enclosed are photos using a teaspoon for scale.

Read full review of Hostess Brands
View 0 more photos
Update by jsub1960
Jul 09, 2019 7:42 am EDT

Fantastic...

Update by jsub1960
Jul 09, 2019 4:39 am EDT

872 comments. And not one worthwhile contribution...

The self-loathing must be strong with this petulant cretin...
Wow - what an awesome, fascinating life!
Amazing.

Update by jsub1960
Jul 09, 2019 1:34 am EDT

Keep trolling, trolls...

Update by jsub1960
Jul 08, 2019 9:50 pm EDT

I've enclosed more photos to give an idea - and a special pic for the trolls.
They're wrapped like they've always been...I can get maybe 3 bites and it's gone...and there's just enough filling to get a taste...

View 0 more photos
Hide full review
ComplaintsBoard
P
3:38 pm EDT

Hostess Brands star spangled ding dongs

I recently purchased "Star Spangled Ding Dongs" at my local Wallmart. I opened the box today and tried one cake. It was hard, had very ( and I mean just a glaze ) icing and tasted old and chewy.
It was awful. Definitely not up to Hostess standards.
I would like to be compensated for the purchase of this item.
Best by date Jul 25 2019
G 0511 24000 131 02:32

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
K
11:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands iced cinnamon rolls

I decided to buy these and try them and they were awful, they were very dry and even hard on edges. I thought maybe bad pkg but not all 6. I don't have the money to just buy random things so I was treating us. Maybe you could try a new process or something. I normally like all of Hostess' products, so it was a real surprise to me that this product was so bad.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
S
11:34 am EDT

Hostess Brands raspberry zingers

We opened a 10 pack of raspberry zingers and there were only 6 in the box. We tried to take it back to exchange it but we were told we couldnt as they thought we hadnt eaten some of them. Despite the fact we literally just walked out the store and even showed them the receipt. So i came online to file a complaint that we were shorted out of zingers from a brand new box. Is there a way we can get a replacement box? Thank you.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
A
11:37 am EDT

Hostess Brands cheese danish

I bit into something hard as a rock. When I pulled it out and washed the bread from around it, I cannot determine what it is and I'm disgusted. This literally hurt my tooth when I tried to bite into it. I am astonished that something like this could mistakenly be placed in a food item. Never again will I eat your products. I tried to break whatever this thing was in half and it wouldn't even break down.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands fruit pie

I wish you never changed your fruit pies. They were perfect the way they were for the last 50 years. I won't be buying any more of them now.

The new one in the boxes are little, the cherry filling has absolutely no cherries in it - it tastes like fake cherry jello or something, and the crust left a bitter taste in my mouth. What a disappointment!

After 50 years or more! Why did you go and do that?

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
4:11 pm EDT

Hostess Brands expiration dates

I bought 2 package of Hostess products from my local Walgreens hamburger buns and donuts. Today is 6/29/19 the hamburger buns expiration date is 08/15/29, that seems like a misprint. Then my donuts were expired on 06/28/19. As a consumer its frustrating to know if the product is really good. I have never purchased a bready product that has almost a size week expiration date.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
7:57 pm EDT

Hostess Brands cinnamon streusel cakes

I purchased 4 boxes of these at my local Kroger store. One of the boxes had an air-inflated wrapper in the box. It wasn't open and thus I only got 7 of my 8 cakes.

I was amazed that the package was not deflated. This is the first time I have ever had it happen to me.

I have included a picture of the entire box with the codes and also a picture of the product-missing package.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
L
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands not fresh

I usually pay 1.99. Per package. Last night I paid 3.99. At a gas station in Munising. MI. Bit the real problem was way I paid so much for stale donuts. I buy one package per day. So when I opened this package up to eat some. They were stale. It was a 10.75 0z package. Barcode is 8. 88109. 15002. 0. L:G [protected] 119x 14:59 D3 this is the only snack I eat on my way to and from work. I would like it very much if you can somehow let these businesses know that they take any out dated items off the shelves. I don't know why this package was stale but it was. This was the first time it's happened to me.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands donettes crunch 6 pack

Just purchased these and the wrapper is unopened but there are only 5 doughnuts instead of 6 ? Date June 20, 2019 @ 745pm I paid $2.59 for this pack purchase 2 other packs at the same time from the same location and didn't even realize the difference until I got home this is a big problem since I paid the price I did for each pack . I would like my money refunded or a new pack

Read full review of Hostess Brands
View 0 more photos
Update by Debra Alvarez
Jun 20, 2019 11:37 pm EDT

More photos

Hide full review
ComplaintsBoard
R
10:19 pm EDT

Hostess Brands chocolate zinger /walmart

So I'm complaining about this zinger that my wife bought at our local Walmart. So we hope in the car with this little treat and gave me a bit, my taste buds automatically said I'm eating a sponge . I tell my wife that does not taste good check the date on it, sHe replies it's from September 2018. We are in 2019 I started to feel sick a little from my stomach. So I went back to the cashier and spoke to a manger but they didn't even say sorry just a quick here is your money back that's all .

People check the dates

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
2:29 pm EDT

Hostess Brands hohos

I bought a individual package of HoHos for the first time in years (F [protected] L:2 353 x 10:54) they were so dry and gritty. The sugar had crystallized and the chocolate coating was dry and flaky. I bought this item at Schnucks in Evansville, IN 6/20/19. Your packaging states improved chocolate flavor, this is not true. They are in the trash, and that is where they need to be, the recipe needs to go back to the old Hostess recipes, stop cutting corners.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
3:15 pm EDT

Hostess Brands birthday cupcake

Today 6/19/19. I was at work and i thought to myself mmm... I want to have a little treat. So i pulled out my 190 calorie snack with like a million grams of carbs (i'm trying to lower my carbs but not get on keto) and i open it up and i take a big bite and i'm all like yeahhhh i love being a dirty cheater. But much to my cheating [censored] surprise there was no cream! so i was like well maybe there is some but it's all at the end... There wasn't! so get it together because now i don't know how many carbs/calories i just consumed. And i will possibly have to go home and check the rest of them. So thanks for making have to eat a whole box of cupcakes.

Read full review of Hostess Brands
Hide full review

Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Hostess Brands contacts

Website

www.hostesscakes.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hostess Brands?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hostess Brands Customer Service. Initial Hostess Brands complaints should be directed to their team directly. You can find contact details for Hostess Brands above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hostess Brands. Discuss the issues you have had with Hostess Brands and work with their customer service team to find a resolution.