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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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10:28 pm EDT
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Hostess Brands ding dongs

I have been eating one cake a day for a very long time. I usually buy 2 boxes of Ding Dongs and they last me 20 days. The last box I purchased I found all 10 cupcakes were just that...cupcakes. Not one single one had any cream filling. I'm guessing a malfunction on one of the machines but decided to let you know how disappointed I was with the last box. Thank you.

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10:49 am EDT
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Hostess Brands cinnamon streusel coffee cakes

After I opened the box, I went to pull out a package and got one with 2 still combined but it was open on both sides with one of the cakes slightly smashed. I don't feel comfortable feeding this to my children or my spouse. They were purchased lastnight, October 5th, at our local grocery store, Festival Foods. We've never encountered a problem with your products and will continue to purchase them but hope this doesn't happen again.

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12:59 am EDT
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Hostess Brands peanut butter twinkies

I love hostess products but the peanut butter twinkies I bought were rlly dry on the outside and there's barely any peanut butter filling in them. Im so sorry to complain and I hope to resolve this. Im rly not the type to complain and I hate that I did but im a faithful hostess product buyer and if maybe somehow we could figure out how to resolve this it would be greatly appreciated

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11:55 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Hostess Brands hostess donettes powdered sugar

I bought a package of Hostess Donettes Powdered Sugar (6 donut pkg) from Cub Foods on Lake Street in Minneapolis, MN 55406.
However when I opened the package and ate one it tasted really funny! I LOVE your donuts and really enjoy them but I have never had one that tasted this weird...I took a bite of a second (half) and couldn't finish it...yuk!
I wondered if someone tampered with them or what...the package even smells bad.
I can send the remaining donuts to you for you to check out what is wrong if you want..
They say Best by Oct 29, 2019
and have these numbers on them
G 08 521000 227
18:01 8

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10:06 am EDT

Hostess Brands glazed blueberry jumbo donettes

Unfortunately for me, I made the mistake of purchasing your product today. What a waste of good money! The donuts didn't taste anything like what a donut should taste like, and even worse, it was like eating raw blueberry cake dough. The donuts were literally wet inside from the dough not being cooked thoroughly. Sadly, I'm sure this isn't a mistake, it's how your dying brand thinks a donut should be like. Perhaps you should stick to something else? I will never buy another Hostess product again. You have completely ruined what the hostess brand used to represent.

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5:15 pm EDT
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Hostess Brands hostess cherry fruit pie

I bought one of your pies today took one bite out of it and tasted no cherry, so I looked at it and realized I bought an empty pie for 1.89! I have attached a couple pictures of it! Not really happy about buying a pie crust for that price! Not to mention I had bought it for my breakfast while I was at work so I had to go with out anything! I would hope you would do something about it to resolve this matter, I really like your snacks! My email is [protected]@gmail.com thank you for your time and hopefully I will hear back from you soon!

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9:27 pm EDT
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Hostess Brands devil's food zingers

I've bought 2 boxes, and both boxes say they are fresh, but they are not, taste like dust and you can definitely tell by the chocolate frosting, ewww hard as a rock! I would say its isolated but two separate stores as well, one is a walmart up here the other a superior! Ridiculous, I will send photos, but what will you and your company do, i cant be the only one getting these... tyvm

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6:01 am EDT

Hostess Brands hostess ding dongs

I purchased a package that had ABSOLUTELY NO FILLING in any of the cakes purchased. Information on package was best by Oct. 16, 2019 G [protected].
If you need any more information, please contact me to let me know what else may be needed.

I would like...at least-- a coupon for a new package.

Thanks!

Mike Massa
8422 Captain Drive
Avon, In. 46123

[protected]@yahoo.com

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Update by Mike_elvis
Oct 01, 2019 6:02 am EDT

I purchased a package that had ABSOLUTELY NO FILLING in any of the cakes purchased. Information on package was best by Oct. 16, 2019 G [protected].
If you need any more information, please contact me to let me know what else may be needed.

I would like...at least-- a coupon for a new package.

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9:30 am EDT

Hostess Brands berries and cream cheese danish

I purchased 3 of these from a local store and I just ate 1 this morning for breakfast and it had no cream cheese in it. It was all berry flavor. I couldn't taste or see the cream cheese. I used to buy these in the past and they were amazing so I figured I'd buy more when I found them but they aren't as good as the used to be when you cant taste the cream cheese.

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9:48 am EDT

Hostess Brands chocolate cake twinkies

I purchased my Twinkies from Giant Eagle on Thursday, September 26, 2019. The Twinkies only had cake and no filling. I don't know what you could give me for this but could you please give me something. The Chocolate Cake Twinkies used to be my favorite and because of this I don't like them anymore. I will probably never buy them again. Thank you!

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Manswers
, US
Sep 29, 2019 8:21 am EDT

Let me play a sad song on the worlds smallest violin.

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7:14 am EDT

Hostess Brands caramel crunch mini donuts/ hostess donettes limited edition

I purchased the bag at a local convince store at 4:50 am. Took them back to work and opened the bag to have a couple of the donuts. I took the first 3 out of the bag, they were whole but looked in the bag and all the rest were crumbs. Very disappointed and dissatisfied.
I guess I'm not sure who to contact but figured I would start here because I think usually these are put in stores by people who deliver them to each business.

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2:33 am EDT

Hostess Brands berries & cream cheese danish

I'm a fan of most Hostess products, but this one is just terrible. The pastry itself was very dry, and there was hardly any filling inside. It was like eating a big piece of bread. You may want to rethink this recipe. Also, I manage a gas station, and this is our lowest selling Hostess product. I end up having to wast the entire boxes most of the time. I'm gonna stick with the chocolate Zingers. Those are a hit!

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11:23 am EDT

Hostess Brands hostess frosted jumbo donettes

we had purchased a box of Hostess individual wrapped jumbo chocolate donettes..so this morning, 09/26/2019 at 9:00 am, my husband opens one and scarfs it down...after swallowing the 3rd bite, he tastes some kind of chemical taste, he proceeded to violently vomit, gets dizzy, have blurred vision, labored breathing, and instant diarrhea. He texted me and told me what happened...so I get the one out of my lunch box and opened it. It has a terrible chemical smell almost like kerosene. I raced home from work and took him to the ER. He is home now, and the doctor said it was good that he vomited so much after ingesting it, and it didn't have time to absorb into his system. Please don't buy these or give them to your kids...Called and made a complaint to Hostess and was given a claim number and a fax number to send medical bills and records to.

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3:41 pm EDT

Hostess Brands twinkies

My box says there's ten individual Twinkies and there's only eight. This is the second box I've found this away. Disappointed. I always buy hostess. I skip past the generic versions. I'm hoping you can make up for this mistake. Since your product is my favorite. And my family's favorite. It shouldn't be advertised as ten individual Twinkies if you are only going to put eight. I'm sure you can understand what I mean.

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7:37 pm EDT
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Hostess Brands hostess strawberry and cream bakery petites

The package of petites I purchased looked nothing like the package pictured or as advertised; the icing on the outside of each cake was melted and the shapes were all deformed, plus there was barely any cream inside of each one. I had to write and say something because I paid over $3 for these, so it was very disappointing to say the least. Since the package was already opened I couldn't return it to the store.

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12:18 am EDT
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Hostess Brands chocolate cupcakes

Every since Hostess shut down and reopened the products went from delicious to trash. The cupcakes taste old and super dry. I don't remember it being like that years ago. The recipes are not the same and this company that purchased Hostess back in 2012 need to go bankruptcy and maybe a better buyer could come up with the recipe people are use to tasting. These products are hideous. I live in St. Louis and remember going to the bakery back in the 90s as a child and people loved there products and now I go in a store it's on the shelves and people ain't buying that junk maybe these kids born in the 2000s are which they don't know what real food is.

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3:52 pm EDT
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Hostess Brands chocolate cupcakes

I purchased a box of 8 Chocolate cupcakes on August 29th. The date on the package is October 11. I assume that's a sell by or use by date. In any event they shouldn't be stale already. The first one was dry and stale tasting, I had another one yesterday and one somewhere in between. I guess it was wishful thinking after the first one that they would be good. I'm sure you're aware that they are individually packaged inside so opening the box didn't do it. I buy these often because, when fresh, they make a really good portion controlled snack. This has happened before. Then other times they're fine. The new ones I got with a date of November 12, are pretty good but I've had better. I had thrown out the box of the old ones but then thought I should say something. I'm not wasting my calories on bad snacks. When you're watching how much you eat, wasting 160 calories is very bad for the mood! No, I don't want a healthy snack, I want a decent cupcake.

I read somewhere that one of the ways to save money is to make more and ship them less often. I get the idea but it needs to be fixed a bit.

I want my money back and I'd like it if my future cupcakes were fresh.

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9:36 pm EDT

Hostess Brands powdered donettes

What is going on with this place? Again, I bought what used be my favorite treat... And had to throw out the pack. Strange taste.. Who knows how this stuff is made anymore? Expiration dates have no bearing... It just tastes horrible. Chemical? Something really bad.. Im not ever buying hostess again. Its scary. So sad... Disappointed beyond words.

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12:08 pm EDT

Hostess Brands frosted jumbo donettes chocolate

Bought this thinking they would be like the smaller ones but bigger and individually wrapped. First bite ( and only ) had a taste of plastic infused with fuel of some sort. Had to spit it out. Kept smelling it and the more I did, the more plastic I could smell in it. Not sure if it was this box only or all taste that way but not willing to find out.

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7:44 pm EDT
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Hostess Brands hostess jumbo donettes

I purchased a box of individually wrapped doughnuts last week in Washington, Illinois. They smell like chemicals. My granddaughter had to throw them out. The date is best used by Oct 2, 2019. The number under the date is G [protected] 205 16.26.

Have you had any other complaints about them? I would appreciate a reimbursement. Thank you.

Mrs Lucinda Samford
600 Lake Road
Eureka, Illinois. 61530

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Update by Lucinda Samford
Sep 15, 2019 7:47 pm EDT

Hostess jumbo donettes were inedible

Update by Lucinda Samford
Sep 15, 2019 7:45 pm EDT

Doughnuts tasted like chemicals. Couldn’t eat them.

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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