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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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R
2:50 pm EDT
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Hostess Brands hostess zingers

I purchased Hostess Zingers Iced Vanilla Cake with creamy filling at the nearby Dollar General Store 4947 - Discount Store - 102 N Main St, Blanchard, LA. on Sept 9th.

The date and data on the box was:
Best by Nov. 5, 2019...G [protected]:09

I have eaten 5 and 3 of the 5 had a very crusty hard iced topping.

That was a stray from the norm.

Why would that be?

I was very disappointed.

Sam Cimino
8348 Brookington Dr
Shreveport, LA. 71107

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C
9:15 pm EDT

Hostess Brands chocolate peanut butter cupcakes

Cakes were dry and not more than 1/4 teaspoon of filling in entire cake if that much, no peanut butter filling that you could taste and bitter taste to cake. Will never buy again, may never buy your products again, other good ones out there and will throw these away.
This is Sept 13th and expiration date on boy October 5. Very disappointing
Get with quality control and do what is right by customer.

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2:55 am EDT

Hostess Brands raspberry zingers

I had sent a complaint about the box of Raspberry Zingers. I am disappointed that I have not been contacted.
The Zinger has a black spot on it. I have the product still and the box itself also took pictures. I still have the product and the spot is still black. I am not going to return the product to the store. I will keep the box and zinger for my evidence. I am waiting on a response to my email.
I could not believe the size of the zinger. I laughed, this is ridiculous. Hostess should be embarrassed. I paid $4.00 for a bite size cake. I still laugh and shake my head. Save your time and money quit making them. Hell it is cheap to make the cream filling that's what you should name it. " Raspberry Zinger slime ". I wish I would have made a video and blasted on social media.

Virginia Lee Ann Hrovat

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2:02 am EDT

Hostess Brands raspberry zingers

Hi.

First of all, I was pleasantly surprised to see one of my favorites in "Hostess" packaging.

I don't know if you were behind the "raspberry zingers" all along, but this was the first time I saw the "Hostess" name.

Bought a pack at a gas station and was very disappointed in the product. The cakes seemed to be flattened out with very little cake to it. It was excessively moist with creme that was plentiful, but not the creme I remember.

The whole taste was off!

I really don't even know how much I paid for it, but i would like to get a coupon for another one. Hopefully it will be better than the first.

Please send to my home address: Valinda Munson
1372 Constance Drive
Pontiac, Mi 48340

Or e-mail a coupon to me at: [protected]@yahoo.com

Thank you,
Valinda Munson

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11:05 pm EDT
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Hostess Brands jumbo donettes chocolate coated 8 pack.

I decided to try some they taste as though a bottle of cologne was dropped into the place you ice them in . It was horrible my 8 pack where not edible. Is someone wearing cologne at the factory that your donuts could taste that way. I took some to lunch upon taking a bite it was so horrible I had to spit it out. That was unladylike. Thought you should know.
Thank you,
Ms Topping

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1:13 pm EDT

Hostess Brands hostess twinkies

First time I bought a box of Twinkies since I was a kid. First of all they were half the size they use to be and burnt on the bottom. You can't even call them 'Twinkies' anymore. They were uneditable. A mere shell of what they once were. I can't even eat them. They are HORRIBLE! I'll stick with Little Debbie's thank you. Or better yet, I'll make my own snacks.

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4:28 pm EDT

Hostess Brands ding dongs

Bar code [protected]
My grandkids love these and I bought a box and out of 10/ 5 didn't have cream filling. I was disappointed. My grandkids were kinda upset but I promised them we would get mor e but I haven't as of yet. On another note I have bad arthritis and really wish you would go back to foil packing, the plastic is Hard to open. Please fix whatever problems might be happening because this is about the 5th time this has happened. I purchased these at dollar store in Oklahoma and have for a long time.

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J
9:29 am EDT

Hostess Brands donettes

This is what my brand new bag looked like when I opened it. Kids were excited about the caramel crunch flavor. I was very disappointed as we buy your product every week. I hope that you can send me some coupons or I may need to look into a different breakfast choice. I am a single mom living on food stamps and a part time job. Please make this right.

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4:07 pm EDT

Hostess Brands vanilla zingers

A couple of bites into my first cake. I saw something dark at the edge of my last bite. It was right up under the icing. I moved it with my finger. And it "appears" to be a piece of mouse poop. Not completely sure? I left it where it was, and took a picture. You can see the spot under the icing where it had been setting before I touched it, and made it drop down a little. I sealed it in a baggy. This was on August 29th. The product was purchased from a local gas station. A Phillips 66.

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9:13 am EDT
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Hostess Brands cream cheese danish

I purchased a six pack of Hostess Cream Cheese Danish this past week and had one yesterday. I was extremely dissatisfied with this product.
It was very dry and did not appear as the picture on the box, which showed a dollop of cream cheese on the top.
There was no sign of cream cheese nor any flavor if it either.
I certainly will never purchase this item again.
A refund would be in order. Purchase price was $3.69 at Hannaford Grocery Store.

Joyce Pedone
PO Box 72
Clarendon VT 05759
[protected]
[protected]@gmail.com

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K
4:52 pm EDT

Hostess Brands chocolate peanut butter twinkies

Tried for the first time today. I was sadly disappointed. Where is the peanut butter.?I couldn't even eat one whole one.
It was dry with a small amount of"peanut butter" in it. The peanut butter was dry like cake. When I bite into your products I expect a burst of flavor and have always been rewarded with just that. This time the cake was dry, hard to swallow. The peanut butter was almost non existent and dry. I really hope that your ho ho's are better.

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9:25 am EDT
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Hostess Brands donnettes

These are terrible, flavorless! Yuck! I didn't get past one bite of the powdered or the chocolate donette. The chocolate tastes like flavorless wax and the powdered tastes like absolutely nothing. How are these still on the market? Tried little Debbie and they are 100% better. Stop making these! They are terrible. Hostess donettes use to be the best and now they are the worst mini donut on the market. What a shame. Bad ingredients I guess, you went for cheap instead of striving for quality. What a shame.

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2:43 pm EDT
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Hostess Brands chocolate frosted mini donut, 8 snack size packs

The expiration date was Aug 16 2019, so on Aug 20th 2019, I didn't expect to toss a moldy mini chocolate donut in my mouth . I immediately tasted a burnt plastic, rotten taste and spit it out. The web of some kind of mold was on them. Horrified, I inspected the remainder of the packs and discovered the rest were fine, still threw them away. I'm hoping hostess being a name I grew up with will try and make this right.

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11:53 pm EDT

Hostess Brands raspberry zingers

I Bought a box of raspberry zingers from Walmart in aTyler Texas. Got home and couldn't wait to open the box of Raspberry Zingers. Sadly I was very disappointed to find what look like pink Twinkies. They had no coconut but what so ever. I ever tried them But didn't even taste Like they Should . They were not good at all. My Family and I are very disappointed.

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9:41 pm EDT
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Hostess Brands hostess white fudge ding dong

Tasted like chemicals and smelled like chemicals, made me sick for days, only one in the box seemed bad, I saved the bad one and the box with the left over good one's, what was in the one bad one and why did it taste like chemicals and smell like chemicals, and why did it make me sick for days, should I be concerned, and should anyone else be concerned about this

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11:40 pm EDT

Hostess Brands Hostess donettes

I usually never complain about things but today I was very disappointed. I had purchased 10 bags of the donettes for the after school program for the kids to snack on. Even though the expiration date was just a couple of weeks away, these donettes were stale, a couple of bags only had about 4 servings instead of 6 and the kids were disappointed because these are 1 of their favorite snacks. I paid $3 a bag and was wondering if I could get a refund. The store wouldn't give a refund because they said that they weren't expired and basically told me to contact the company because it was out of their hands. If a refund is possible, or coupons for free donettes or any Hostess products would be grateful appreciated. My name is Carlos Ramirez and my number is: [protected].

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7:56 pm EDT
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Hostess Brands totally nutty!

Just purchased a box of Totally Nutty! From Walmart supercenter in Butler PA came home to eat a snack and the entire box has opened cakes inside that are stail best by date Jan 10 2020. All of the individual wrappers are not closed serial number g071089000191 an entire box is waste and we buy these several times a month I'm likely not to now not worth wasting my money.

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10:37 pm EDT
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Hostess Brands hohos

I but the box of individually wrapped suppose to be ten in the box. This is the third time I've only gotten nine in the box. I let it go the first two times but this isn't right when a third time I was cheated on number of hohos I got. Thought your company should be aware. Maybe reimburse for products not received. False advertising suppose to be ten only received nine. Three times this occurred to me alone. I'm sure many others it had happened to also but just didn't notice. I'm on a fixed income hohos are a luxury for me I want all I'm suppose to get.

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7:27 pm EDT

Hostess Brands Apple danish

I bought an apple Danish and ate half of it. As I got to the middle I took a bite and got something like a wax rope. Not sure what is was. I'm so glade I got it and not my kids. This is something that could have choked a child or anyone. This is not safe and there could be more out there with this stuff in them. So please contact me at [protected]. Please let's get this resolved.

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10:35 pm EDT

Hostess Brands zingers

Bought a package of vanilla zingers at a Chevron in tooele Utah. And when I tried to eat them there was no filling inside very dry and they tasted stale. Very gross. I've eaten these before and they always have been good and tasty. Very disappointed in this product. I shouldve taken pictures to show you. But it pissed me off how bad they were I just threw them away.
Christine Rouska

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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