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Hostess Brands
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www.hostesscakes.com
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1.0 804 Reviews

How responsive is Hostess Brands's customer service?

6 Resolved
798 Unresolved
Very poor 🤒
We don't know much about how Hostess Brands handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hostess Brands and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Hostess Brands reviews and complaints 804

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Newest Hostess Brands reviews and complaints

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10:27 pm EDT

Hostess Brands Hostess triple chocolate brownies

I bought the 8 individually wrapped brownies from walmart on vance jackson san antonio, texas 09/22/20. The label says good till oct. 12th 2020. They taste horrible. Hard like they're stale, no nuts, just a horrible taste. Never will I buy another hostess product again. Yuk! Someone needs to learn how to make a real brownie!

Extremely dissatisfied
Thelma smith
[protected]

I threw them away!

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6:25 pm EDT

Hostess Brands Zingers

Best By: Oct 17 2020
H [protected]:57
UPC:[protected]
10 cakes
Purchased: Walmart
Price: $2.98
Problem: the icing is too sweet and the flavor is not the same. The cake wasn't moist, all in all this was very unsatisfactory. I have to admit it's been a long time since I have last eaten these cakes, but they used to taste much better. My name is Della Bates. [protected]@aol.com, P. O. Box 23931, Belleville, IL 62223, [protected].
I expect to hear from you soon. I have the item still in my freezer ( My Husky refused to eat them).
Regards,
Della Bates

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11:14 pm EDT
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Hostess Brands Hostess Powder donettes

I bought these donettes on september the 9th and they have a expired date of august the 21st did not look at dates when I bought them I just opened them and they are stell and falling apart when you pick them out of the bag well I think who ever stocks the shelfs for dollar jeneral stores they need to check the dates this is the second time I have purchased your product and they were out of date

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6:40 pm EDT

Hostess Brands White donetts

Bought then today! They we're gross and left a bad taste in our mouth. . like grease or chemicals!
Experation date Oct 18, 20
H80421000-217
Terrible gross

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10:23 am EDT

Hostess Brands Powdered donettes

I just purchased a 6 count package of powdered donettes and they literally smell and taste like butane, gas or exhaust. This is the WORST! Not sure why or how this is an issue but it definitely never needs to happen again! Bought in Delevan, NY.

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4:24 pm EDT

Hostess Brands Package label

We purchased a box of Hostess iced cinnamon rolls, form the Ft Leonard Wood commissary, markings on the box showed 6 individually wrapped pastries, a week ago. Once opening the box found only 5 were inside. H022025200 051 K03:01 is on the front of the box. I've never seen a boxed item short change before. Asking for a coupon or another replacement item.

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4:57 pm EDT
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Hostess Brands Ding dongs

About 1 month ago I bought 1 box of king dongs & 1 box of twinkies — I bought them at the meijer store in mason, michigan. I used to be able to buy them all the time, but since they went bankrupt and reopened they are much more expensive now — also the size of the cakes are much smaller now — when I opened the box of king dongs there was an unusual odor — my son took a bite out of one and said they were no good — he said they tasted like plastic — I took a bite out of another one and I felt the same way — also a taste of fuel too — i'm sorry it took me so long to respond — but I didn't think hostess would do anything about it — i'm very leery of buying hostess cakes now — I don't like having to waste money on an inferior product — I didn't keep the sales receipt — I do have 2 of the cakes, but I don't think it is a good idea to send them through the mail. Also I wish you would lower the price of a box down from $3.99 — i'm not able to buy them any more because of that — sometimes meijer has them buy one & get one 1/2 off — thank you for listening to my complaint!

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9:55 am EDT
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Hostess Brands Raspberry Zingers

I purchased a 10 pack 13.4 oz(380g) of individually wrapped Raspberry Hostess zinger cakes, and my husband and I ate 6 of them 2 each at different times, without looking at them while watching tv in the dark.(not knowing if we ate a black powdered color rotten one).
A couple of days later. I opened the box all the way to put them on my shelf outside the box, and i saw that 2 of them were a lot smaller that the original size ones, and that one was rotten(black/green powder on one end and black cream underneath it inside the package). The BEST BY DATE: AUG 27 2020 the other numbers printed under the date are H [protected]:33.
I saw online that a lot of other consumers, had the same issue. I am not looking for free anything, I am looking to see what you will do about it, on your own. And also to say that I will not buy any hostess product again. I still feel sick just thinking about it.
Thank You in advance for your time,
Robin Caron

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10:01 pm EDT
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Hostess Brands Cinnamon streusel coffee cake

Hey guys and or gals!... I bought a box of my favorite! Coffee cakes from a walmart and they aren't out of date, ' but they have an awful after taste. They are very soft. They kinda taste like the dough wasn't baked enough and went bad. I thought it might be my imagination and it was because I haven't are them in a while. But I got another box from albertsons (grocery store) and they were delicious! So I figured I just got a bad box from walmart and I went back and bought another one and it has that nasty after taste again! My brother got away with the bag that had the receipt but I have the information on the box for you folks to check out. Sep 14 2020. H [protected] 183 05:16 l11 [protected]. Hope that helps. Ken covert. 5905 prairie night ln nw albuquerque nm 87120... [protected]... Please let me know if I need to seek medical attention. Thank you.

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6:35 pm EDT

Hostess Brands Hostess Jumbo Donuts blueberry

I bought a package of Hostess Jumbo Donuts, the Blueberry flavor, in Holt, Missouri, at the Dollar General. I had opened one and ate it. Tasted great, so i decided to eat one more. Opened the package and smelt something like nail polish remover, thought my family might have left open a bottle... took a bite of the donut and my mouth instantly went numb, and smell was horrible, tasted like chemicals. So i immediately spit it out! The donut was tainted with chemicals of some sort! I breastfeed a baby, so im so nervous the littlest bit of chemicals could pass to my baby! How scary!
I just want a refund or a new box of donuts free of chemicals.!

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6:00 pm EDT
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Hostess Brands Hostess ding dongs

This is my go to when I cheat on my diet. So imagine my disappointment when I bit into a cake from this box of ding dongs that I purchased and there was no creamy center! Not in any of them!
I have attached pics of the box and the cakes.
😔 i've bought these for years and they have gotten smaller, aren't as fresh as they used to be and so much more expensive so it really is a splurge for me and then for this to happen... Well not sure I will buy again
Just thought you should know!
Debra Warfield

Sent from my iPhone
Thank you!
Debra Warfield

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1:09 pm EDT
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Hostess Brands Hostess cupcakes frosted chocolate

Opened the package (single) bit into the cupcake after the 2nd bite heard a crunch and felt a sharp object with my tongue after spitting out the chunk in my mouth I noticed pieces of black plastic which I probably swallowed some of. I am very disappointed, I have been eating these cupcakes since I was a young boy and am now afraid to open another package. I hope that you will make amends for this situation.

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4:46 pm EDT

Hostess Brands Zingers cakes

I purchased a box of Zingers cakes at my local grocery store on July 18, 2020. I opened the box the same day and several of the cakes had black mold spots on them. The best by date on the box is Aug 27, 2020. The code stamped under the date is: H [protected]:18.

Zingers have always been a favorite treat, but I will consider twice before purchasing again.

I expect at the very least, a full refund. Purchase price was $2.99, plus .09% tax,

Thank you,

Sue Spielman
1254 144th RD
Seneca, KS 66538
[protected]@nvcs.com

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11:28 am EDT
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Hostess Brands Raspberry zingers

I purchased a box of Raspberry Zingers on July 16, 2020, from Walmart, 3141 Garden Road, Burlington, NC 27215.

It had been awhile since I had found these in a store and was excited to enjoy them. When I opened the box and removed one, it was covered in black mold. All but two were molded. I reinspected the box to make sure the expiration date was good, the box was unopened and the packages were sealed. All seemed to be ok. I took pictures in disbelief. Needless to say, I was disappointed. I love Raspberry Zingers, but after seeing the black mold, I'm not sure my taste buds will ever want another. I'm not sure if that batch is bad or just the one box. The pictures are of different zingers and not the same one. While a lifetime supply would be a great resolution, I will settle for a replacement box.

On a side note, I did notice the size was considerably smaller than I remembered.

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8:23 pm EDT

Hostess Brands Raspberry zingers

I Purchased One Of These Raspberry Zingers From A Local Gas Station & I Consumed 2 Before I Notice A Black Dust On My Hand & Look Down At My Cake & It Had Black Mold On My Zinger & On The Pack I Have Been Sick All Day The Following Day & I'm Looking To Sue Because This Has Happened To Many Times With This Same Particular Cake I Have Been Throwing Up All Day Cant Hold Anything Down & Have The Runs I Will Never Buy Another Hostess Product Being That These Are My Favorite Snack Cakes I Am Very Disappointed & I Don't Feel Well Someone Needs To Contact Me ASAP

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5:36 pm EDT

Hostess Brands Raspberry zingers

My mother in law bought my Grandma Zingers Two weeks about.Grandma opened one box and a couple of them and my husband went t have one and they had black spots all over them.He opened the other box and found the same thing they were covered in black spots.The dates on the boxes were both for 8/2020..You can't return them because it's food and stores are not taking returns.How are you going to resolve this?

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Update by EvaLaw
Jul 20, 2020 5:42 pm EDT

My mother in law bought my Grandma two boxes of the Raspberry Zingers two weeks ago and both boxes dated 8/27/2020 had black spots on them..My Grandma opened one box and ate a couple when my husband went to get one he noticed that they had the spots..You can’t return them because the stores are not doing returns.

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Tinkia
, US
Jul 20, 2020 8:04 pm EDT

Mines too

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4:06 pm EDT

Hostess Brands Raspberry zingers

Bought box at Walmart 7/15/2020. Brought home and opened and discovered they were covered in black mold. The box is stamped best if used by 8/2020

Tried to return to Walmart today 7/16/2020 but they refused because it was a food item.

I am really glad we opened them before the grand kids got a hold of them. Will not buy Hostess products anymore due to not being able to trust the date on the box for whether they might be contaminated.

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2:05 pm EDT

Hostess Brands Shorting customers by stating more than is in their package.

Hello. I bought a box of 10 hoho's and got 9 in the box. This is the second time I've had this happen. The first time I assumed it was a glitch in your system... one in a million... now a second box has one short.
Im going to the store now an buy another. If I find a third box with 9 when the decription states 10 in a box... I will lodge a complaint to the BBB and Trump! and Q-ANON!
10 is not 9
Oh and,
Please refund my 1/10th cost, of this box of 10 Hoho's

Thanks. Kelly Smith
[protected] leave message and I'll pick up!

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Update by Kelly Smith
Jul 13, 2020 2:22 pm EDT

Check your Hostess Hoho's Packages! ...If you buy a box of 10..you may be getting 9 !

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12:47 pm EDT

Hostess Brands Hostess Donettes Frosted Mini Donuts

Yes, I bought a bag of Hostess Donettes Frosted Mini Donuts this morning and the bag was sealed. As I was driving to work, I reached into the bag and ate all but 4 donuts. When I got to work, I reopened the bag and noticed a lot of maggots in the bag. I don't know how many maggots I ate because the remaining donuts in the bag, the maggots were crawling out of holes in the donuts. I purchased the bag of donuts at the EZ Mart #4340 Forest Hill TX 76119. My name is Keith Hanson [protected]

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7:29 pm EDT
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Hostess Brands Hostess iced vanilla zingers

This is on box BEST BY: JUL 05 2020 H [protected]:09 BAR CODE [protected] 8
I bought two boxes of Hostess Iced Vanilla Zingers from Walmart in Plymouth Indiana this past week. The first box was fine. The second box had 5 out of 10 that were open and dried out. They were hard and some falling apart. There were pieces in the bottom of the box. Something must be wrong with your sealing machine. I have never been dissatisfied with Hostess in my life. I am 71 years old. I have eaten a lot of Hostess in my life. The cellophane was open in several areas on some and completely open on others.

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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