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1.4 238 Complaints
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Hooters complaints 238

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J
2:59 pm EST
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Me and my husband sat at the bar last 01/18/2019, around 6pm. We ordered wings and curly fries after 2-3 hrs of enjoying our drinks. Initially the restaurant wasn't packed until around 9pm that night. So after about 45mins to an hour of waiting, we began wondering why our ordered was taking too long. We approached one of the hooters girl in the bar in a...

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S
7:49 pm EST
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I have been coming here for close 2 years... in fact the one manager used to work for me... How is it you never have the oysters... Hardly ever crab legs... Often out of smoked wings and even ran out of crown... We know your not really out of oysters just no one wants to shuck them... Take them off the menu!!!

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B
10:38 pm EST
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Myself and 6 friends went to hooters last night for food and drink. At 830 we ended up leaving very irritated. Hooters was NOT crowded and there weren't any "big" games on. But, after the third time that out waitress Kennedy said "your food is coming up" we ended up leaving. I really don't understand. Most places are understaffed. But last night at least...

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A
8:52 pm EST
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I have made three calls to the complaint line. The first time I called was because a waitress named Lindsay at the Gastonia Hooters was waiting on my son and I and instead of keeping our drinks filled she was in the corner hula hooping. This was at lunch time around twelve noon. The second time I called I was concerned because the same waitess Lindsey wa...

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D
7:01 pm EST
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I have never been to a restaurant this many times that always has a problem: out of products, like beer, broken machines, etc. This was our first time back in several months hoping they'd have their stuff together, but no. After waiting for more than 5 minutes and the having to ask another server, ours came to the table saying she didn't know she'd had a...

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M
1:43 pm EST
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I'm a regular but this lunchtime, the staff were just screaming and balling all the time I was there. There were a few screens on but no sound from any of the screens. I don't go there to listen to the staff scream g like children! It seems they are new staff.. They need training! I can go elsewhere if this doesn't improve! My complain t is pretty direct... Why do I need 350 characters?

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B
10:24 pm EST
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the date of the visit was 11/30/2019 we were there around 3:00 or so. The server Kelsey was totally awesome! She is very good at what she does. The hostess Lexy on the other hand is another story. When she asked how many we said 3 and we needed a high chair due to having a special needs 4 year old. She sat us and then walked away. Did not go get a high...

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M
5:34 pm EDT
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Just want you to be aware that The San Bruno store in ca. Closed their doors early at 10:15pm . They said it was due to Halloween. I wanted to hang out and have dinner and even wasted an Uber ride to go there. I was a touch disappointed. This would have been my second trip there and I was more then willing spend another $60. I feel like we both lost.

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W
11:42 pm EDT
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Hi There, just to let you know. On our visit tonight. It had to be the worst ever dining experience. Poor service, food not turning up. Then no sides arrived, never saw server to ask anything. Only turned up after we ate what had turned up, no drink refills or even asked how things are. Check arrived with everything on it including food which never turned...

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S
4:59 pm EDT
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We went into Hooters in Gulf Shores Alabama while we were on vacation and there were not very many people in there, just a few. We got seated and asked what we would like to drink. She brought us our drinks and my daughter asked for root beer and she ended up with Diet Coke. We said we needed a few more minutes to decide what we would like and then our...

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B
9:46 am EDT

Hooters wing sauce

Apparently Hooters has changed its wing sauce, and not for the better. We have had 3 orders since we noticed a change in sauce flavor. Each time the taste was progressively worse. We will not be returning to hooters again. My wife actually uses an old hooters sauce recipe that is light yeas better than the current buffalo flavor. It actually tastes like the wing sauce I grew up with, loved and was my favorite of all the major franchises. Do better

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J
8:52 pm EDT
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Hooters service

Worst service ever! Party of 7. Waited on drinks, got served one or 2 drinks at a time. One was water even! Refills sat on bar for at least 10 minutes & were wrong! I never could get refill of water. Finally came 40 after arrival to take order! No ones food came out at same time, when u did get it it was missing items or shorted wings. We were completely done eating before one person even got his food! Then had to wait for bills & have them corrected! Finally over 2 hours later we left!
Telling future customers waiting to go 15 min away to Buffalo Wild Wings! Horrible horrible service & waitress was worthless

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T
1:57 pm EDT
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check# 340 Date: 10/05/2019 # of guests: 5 Employee: Avanti Time: 7:48 pm while traveling through Baton Rouge, La. with family, we made plans to visit Hooters of Baton Rouge after the LSU game. The game was great! ( geaux tigers! ) However, Hooters that night was a costly disappointment. Our server, Avanti was very unprofessional and obviously was more...

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J
1:21 am EDT
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Entered Hooters at 10:05 ordered tea and then ordered food. The sliders plus a dozen buffalo shrimp. Never brought another drink and at 10:35 she said the meal should be up shortly. Maybe a dozen people in restaurant. I said here is $3 for the tea. She said don't you want to wait for your food. I said I've waited over 30 minutes. She didn't even offer to...

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C
1:13 am EDT
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I placed an order for pick up I come to pick up my order they hand me my order they don't forget to charge me for my order I get home to eat with my family and my order is wrong and they missed part of my order I call Hooters and I had to call over seven times until I finally got a hold of somebody they apologized and told me maybe they gave my phone to...

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J
2:02 pm EDT
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I am under the impression that Hooters has strict policies when it comes to the image and uniform standards of their franchise restaurants. Most locations I visit these standards seem to be upheld, but at the Wayne, Nj location this was definitely not the case. Everything from hair to their shoes were inconsistent with these standards. My server had jewelry...

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B
8:00 pm EDT
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It took a while for the waitress to come take our order. I got 4 pieces of fish with my fish and chips, Had to eat 2 of them without tartar sauce because she didn't come back to check on us. Had to wave her down to get the check. After that it took a while to get the check it took even longer for her to come back so we could leave. We were over a half hour getting back to work. My boss was not happy.

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K
12:37 pm EDT
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On August 2, 2019 I went to the Hooters location on 10620 Metcalf, Overland park Ks. I ordered 20 chicken wings and when they arrived I informed my waitress that they were hard and over cooked. She said she would speak with the manager, his name being Kenneth Rasmussen. I informed him of the problem with the food and requested a new order that was properly...

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F
11:22 am EDT

Hooters food not cooked properly and served.

On 8/7/19 at 6:06 PM check # [protected] at 8207 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747

we ordered 15 flat wings mild and extra crispy and a half dozen steamed shrimp.
The order took an excessive time to serve ...at least a half hour.
When the order was put on our table the wings looked like someone had poured sauce over it. My husband took one and said it was like rubber. Additionally I took some of the sauce off a wing and it didn't look cooked! We believe they were steamed or not cooked properly. The shrimp were fine.
We told our waitress and she offered more wings which we turned down. Just wanted them off the bill. She went to manager who sent her to the kitchen manager who came over to us. He looked at them and said "what's wrong"? Well, we were surprised by his question...my husband pickup a wing and showed him. And walked away. They did take the charge off our bill. BUT, here is the problem we live in the area and go to Hooters often and when we have quests in town take them there. We never had an issue before but am very disappointed in the wings.

RECOMMENDATION: Quality control of all food going out of kitchen. Waitress should not be responsible. Cook wings as shown on menu. Hooters can do better!

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C
11:54 pm EDT
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I am a current employee and I've been working for Hooters of Abilene for seven months now and I've been shorted hours on multiple checks. I talked to my GM about it and he acknowledged the hours owed which was for 65 hours. Tonight was payday I realized that I still haven't been paid for my labor. I notified managers that I still haven't been paid and they...

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Overview of Hooters complaint handling

Hooters reviews first appeared on Complaints Board on Dec 19, 2008. The latest review UFC fights not being shown at the Prattville ala store was posted on Mar 2, 2023. The latest complaint service was resolved on Oct 07, 2018. Hooters has an average consumer rating of 1 stars from 238 reviews. Hooters has resolved 23 complaints.
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  1. Hooters contacts

  2. Hooters phone numbers
    +1 (866) 225-4668
    +1 (866) 225-4668
    Click up if you have successfully reached Hooters by calling +1 (866) 225-4668 phone number 0 0 users reported that they have successfully reached Hooters by calling +1 (866) 225-4668 phone number Click up if you have UNsuccessfully reached Hooters by calling +1 (866) 225-4668 phone number 0 0 users reported that they have UNsuccessfully reached Hooters by calling +1 (866) 225-4668 phone number
    Customer Service
    +1 (770) 951-2040
    +1 (770) 951-2040
    Click up if you have successfully reached Hooters by calling +1 (770) 951-2040 phone number 0 0 users reported that they have successfully reached Hooters by calling +1 (770) 951-2040 phone number Click up if you have UNsuccessfully reached Hooters by calling +1 (770) 951-2040 phone number 0 0 users reported that they have UNsuccessfully reached Hooters by calling +1 (770) 951-2040 phone number
    Head Office
  3. Hooters emails
  4. Hooters address
    1815 The Exchange SE, Atlanta, Georgia, 30339-2027, United States
  5. Hooters social media
Hooters Category
Hooters is related to the Restaurants and Dining category.

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