Honda Motor
reviews and complaints

Dear Customer Care,

I write this email to you because no any management in Honda Malaysia to help me about problem.

1. Attached appeal letter email dated : 16.11.2020

2. Complaint JM Motor Venture Service Centre

(i) Year in 2017, my service booklet missing in the service time, the next day I went to find them, they said that my service booklet was not on their side and impossible kept the service booklet. but when my car wanted to claim the IMA System, suddenly my service booklet appeared in the service centre, I asked service manager Mr. Ng, he replied that the booklet is not important, the computer system has be records but this is very important to me, it not important, why do with this service booklet? if not important why the quotation asked me to refer service booklet clause 4.9.5

(ii) A few years ago when I booked service almost about 2 - 3 months to arrange the date for me, Mr Ng said that it was impossible. (that mean I lied?)

(iii) Attached Quotation - list out skip service 10, 000km, 80, 000km, 110, 000km
- refer my service booklet (attached copy) 10, 000km I done service, but computer system no record, system is not wrongly? (Did I fake it again?)
- the service booklet missing many year I dont not the record is right or not?

3. Complaint Customer care Claim Incharge person
- I explained for him regarding usually the service centre fully booked, he told me can went other branches, I feel helpless. while service centre operator no suggested me went branches they said no way because many cars to be arrange, I impossible to choose a branch far away to service.
I very angry talked I will take action, he said me go ahead. is this Honda Customer Care educated?

- email no reply, need wait me to call inquire and even urge the quotation, is this the culture of Honda?

*the IMA System is so bad that my car only running 82576 km was problem

My car has been released from 9.11.2020 in the service centre. I hope to help me solve the problem and give me a fair explanation as soon as possible.

Your help will be much appreciated. Thank you

From : Mabel Chew

Full Name: TAN WANN RU
I/C no: [protected]
Email Address: [protected]@gmail.com
Mobile No: [protected]
Vehicle Registration Number: AKG 8387
Country Malaysia

1. This is my 2nd complaints on water sipping inside my car after heavy rain. I was informed that it was caused by leaves stucked at the hole on the door. I was advised by the mr ricky and mr yap not to park my car under the tree so often in order to prevent this from happen again. No other solution! No further investigation was done too. Cannot believe honda car so bad quality that cannot park under the tree. As if it is the customer's fault to park the car under the tree that cause the car flooded with water.

2. Bad and rude customer service by mr richard and mr Yap at kah motor ipoh telling us to inform their HQ directly for the car quality.

3. Car carpet and affected area still wet with water at the time of collection of car.
4. I will visit Mr. Yap a d Ricky commend "Honda car cannot park under the tree" at social media all over the world.

Very fraud Honda company is doing with coustomer I am waiting from 4 months for my stereo it is not working and it is in warranty this is service Honda is provinding in India uttrakhand

Dear Mr. Toichi Ishiyama,

I need to request for your help on a safety issue I am having with my Honda Civic. I am writing in as I am not accorded the required help and assistance from Honda Malaysia.

My Honda Civic reverse camera parking guide is not aligned. If I were to park following the parking guide, I will certainly knock into another car (or object) on my LEFT. The alignment is off by about 1.5 feet. This issue came with the car when it was delivered. It is a safety issue. When I brought it up to the attention of your service centre, they said that they cannot do anything as the camera is fixed. Also they want to fault me for 'skipping service schedule' therefore no warranty is applicable. I want to say that the 'service schedule dates was only written on my service booklet on my last visit on 29/Nov 2020. Before that, I only had the impression that my service was due when I hit 12000km. By the way, my current car mileage now is only 9000km. When challenged on this, your insists that they cannot do anything on this.

I want to reiterate that this is a safety issue as the misalignment of the camera can cause accidents. The problem came with the car. If an accident were to happen, it is not necessarily due to bad driving but due to misguide by the camera parking system. Honda should take serious responsibility on this matter and honour your Honda quality and safety standards.

I would ask that you help me to have this problem rectified as the local service centre and Honda Malaysia has said that they will not take this forward. I am attaching two pictures for your reference. One is showing the actual visual guide shown by the
car camera (which is misaligned) and the other one showing the car actually parked in to a proper box even though the camera showed the misalignment. If I were to follow the camera guide, I would have hit the car on the LEFT side during parking.

Again, I appreciate your action on this matter as I am concerned on safety. If another driver is not aware of the misalignment, it will certainly cause accidents.

I hope this issue can be resolved.

My husband purchased a 2020 Africa Twin motorcycle from Bob Beaverton Portland
The dealership just inforned me that the parts will only arrive in November the motorcycle has been in the repair shop for 3 weeks and only has 4000 miles on it. He almost died on a trip where the motorcycle would lose power while overtaking a truck. They have to replace a fuel pump
No one can tell me what to do regarding this. Do I keep paying for something that I cant use? Do I get a refund? Do I cancel the deal?
Please help
Veronica Moolman
[protected]

Respected HM TEAM,

Good Day!

Firstly thank you so much to send me the attached cheque from HACPL I ll send this tiny amount return to you as soon as possible without encashment. my enrolled number is 102041 SHAFAQ FATIMA +[protected]

Secondly so many times I request to you to get back my termination which was done by Mr maqsood ur Rehman Rehmani forcefully to me he passed order to stop my coaster service my food main gate and my work station only based on nepotic culture and biased decision

All the time very first day he did unjustice to me he didn't allow me complete facilities and mentally harresed me about sehar San and resemble my personality with her to make me disordered personality I need justice and request to you several times to take right decision

May I ask the reason why he took try revenge to me n dismiss from my rights before this he did try to threat me so many time and calling to my family regarding my life threats in all matter zafar San of HR sohail San of HR nawaz sharif of logistics n aneela naseem of HR n noman San of HR involved in it they misrepresentate to the vice president of HR and create problems for me all the time I also try to lodge my complaint to honda motor Japan but still awaited of positive respond by you

He gave me the title of characterless lady etc etc a dancer if I am it's my talent n he took in a positive way so many versatile personalities doing job here which associated with different culture and races what if I did dance practice or an exercise in my free time 🙏🙏🙏🙏🙏

He is same as like my father but never treat me as a family member pls sort out this matter if it not possible to do work under him request to assigned task under any other supervisor I paid my services for 2.5 years not for 2 days I expect a positive respond from you because I was not at fault

A seat is a respect of any associate if anyone remove you from your seat without any logical reason just because of his or her personal revange or egoistic nature this is an insult so pls give me return to my respect with full due deligence. I am a female and its very difficult for a female to servive in a male dominent society and culture I request to you pls remove the close relatives and blood relation and family friends relative from HACPL Human resource department and try to make this department clean its your duty. Other wise every person who has no authentic and solid reference ll make his mind to face unjustice in this dirty culture and environment I feel ashamed to be called a Pakistani because my own country people did this malafied act with me especially zafar San of human resources he threaten to HACPL security infront of me I didn't have a single evidence but I need justice from you.

I report to my bankers and amir San of finance division he still respect me after my termination becoz he is my teacher in my professional field I always stand for the right things but just because I am female people did wrong to me. I keep all the Hacpl people included rehmani San in this mail becoz I am not doing any wrong and d fake activity.

My complaint is also attached here which is totally fabricated font not an official one if I did any I didn't perform abusing language in the office time I know the respect and integrity of any office which I consider same as to be my second home and family why I did use slang language for some one once I sat in my chair my place these are all the people who respect me till 2.5 years which is very long time and once I disagree on some points with them they started to take revenge with me and prove me bad character dancer and abusing lady ill attitude problem in front of everyone these all are autocratic malafied activities which performed against me to damage my career and good will please think over it and reinvestigate the all matter and take biased free a professional decision.

Waiting of your kind and positive respond

Dealer in Dammam refused to acknowledge the defect stating the soap I use caused it. Please examine the defect in the photo
Marouf Arnaout
[protected]@arnaouts.com
+[protected]

1) 4th Feb 2020 sent car to above addressed service centre due to gearbox failure.
2) Service centre submitted report for claim of warranty. Honda Malaysia reject claim. Technician says probably due to lack of photos submitted.
3) Resubmit with additional photos/etc and got rejected again. Reason unknown to me.
4) 3rd time resubmission on around 25th Feb 2020 and was told to wait 7-10 working days.
5) It'll be a full month in another 2 days and I wasn't given a temporary car to use.
6) What kind of warranty service is honda giving to its customers? We already followed the required rules of warranty which is to require the car to be serviced only by honda appointed service centres & which we met that requirement. Then, when we request for a temporary car we are denied any due to many reasons. Do you know how much of losses incurred to me each and every day without a car to move about? If this is going to go on further and delay my car repair works, I am going to tell everyone in the media social how poor quality honda cars are and also to discourage people from buying but go for Toyota cars instead.

In the month of november 2018 I purched a Honda Civic 1.5 T manual transmision hatchback.
On the 15-11-2018 I proudly recieved the car. I made this purchase after reading many excelent reviewes about this company and car model. I have been using this car since I purchest it and was very happy with it and have been giving the car very excelent reviews to all my friends and family.
This Morning the 03-02-2020 I was driving my car to work and about 2 kilometers from my house in a roundabout at a speed of about 30 kmh my care made a very loud noise and whute smoke came out of the engine compartment. I stoped after about 40 meters when this happend.
I had the car towed to a Honda authorized garage were I have been doing all my car care.
they put the car on a lift and told me that the piston had broke and that parts of it had came out of the car (attached are photos) they told me that they will contact the importer (in Israel) which is the country were this car was bought and were I live. After about 2 hours I recieved a call from the importer and he, shockingly, told me that the motor is not warranted (something about rpm)
I am asking you to plaese help me with the warranty to the motor I have only 38, 000 km and 14 months.
I understand that there is a three year warranty. I am very very shocked and very very disapounted from the importers answer to me please help me and for you to keep your excellent reputation.
Here is some data of my car.
body number SHHFK7760JU007008
motor number L15BA 1290316
my mobile number is +[protected]
Sincerely
Ronen Cohen

Why do you export second hand cars to NZ and not reprogram them for our country witch is English and not provide the service for the second hand vehicles you sell here. Not every one in NZ can u derstand your stupid language and you should have programs and support for the vehicles you sell in this country. I will be contacting the consumers instatute of NZ about this issue as I won't let this rest. This is a promise and not a thread.

Dear sirs,
I decided to write this email as I had and still having a terrible experience with my Honda CRV.
This email has been send to Honda Europe and Honda Japan.

Before starting I need to point out that I am (and hopefully after your actions I will continue to be) a great fan of Honda cars and motorbikes having changed 3 cars and 4 motorbikes and currently an owner of Honda Transalp and Honda CRV.
I placed an order with Lease Plan (a lease company in Greece) on March 2nd 2016 and the car was supposed to be delivered to me beginning to mid August 2016. The car did not arrive on time and in fact after several phone calls and emails the car was delivered to me on December 5th 2016 partially! With partially I mean that I had ordered a quite a few extra options like front and back bumpers, towing system, side steps, roof rails and roof baggage and leather seats and more. The car was delivered with none of these accessories to me. The leather seats were installed in Greece by Sarakakis company associate, not from Honda!
The car purchase price was a bit over 47.000 euro (executive, automatic - no reading of street signs!). A small example of the quality:

Also, the car did not have apple car play as advertised and confirmed upon ordering. I was told (when delivered) that in about a week I could go back and upgrade the system for apple car play. I was also told that the extra accessories would be installed in 2-4 days and they would call me for appointment.
None of these happened and I contacted Sarakakis at mid January 2017. After several phone calls they confirmed that all accessories were available and I left my car for a day to install them and upgrade for apple car play. This installation lasted for a week as some parts were still missing (!) and there was no upgrade as promised. In fact, to this day I do not have this upgrade as it is still not available 3 years later (as I was told) although advertised before purchase and confirmed by all people of Honda before and after purchase (was also advertised on website and brochure).
Very soon I realized, after all the installations that the car was tilting backwards and I informed Honda to fix it. I left the car, had several discussions and they ended up running a suspension diagnostics only to inform me that the car is fine and it is normal to tilt back as I have installed towing system and it is very heavy! Please see the pics: (back wheel vs front wheel distance from car)

That was the end and car is tilting backwards ever since!
The car also has Bluetooth problem, I can hear the caller but the caller cannot hear me. I mentioned the problem many times and one time they decided to do a restart on software. I cannot use the Bluetooth all 3 years that I have the car. No solution on the matter.
4 months from ownership the car died on me as it burned 2 fuses.
6 months of ownership and the car battery died leaving me in the middle of nowhere during holiday. Battery was replaced with new.
8 months from ownership the driver window was not working. Part was ordered and installed 3 months later!
1, 5 years from ownership and the battery died again and was replaced again.
2, 5 years from ownership that car died from electronics and was in service for 10 days.
3 months ago, the car started leaking petrol from the filling tap. It was taken to service and I was told that this is normal (!) and I should not fill the car with petrol to the top! After almost 3 years it started and then it was normal (for 3 years it was normal not to leak)! The petrol has ruined the color and does not clean anymore:

3 weeks ago the car started having problem with starting the engine and in the same day it died out of battery. They told me from service that there was electricity leaking so they stripped the car and kept it for 2 weeks and the problem was fixed:

I took the car and realized that still was having problem with starting. They told me they fixed but it was not fixed. They also replaced the battery for the 3rd time. The problem with starting the engine is getting worse every day and today took 3 efforts to start the car. As I was driving to work (not using the start/stop option, just driving), the new battery and the fixed leakage problem presented this on my screen and is not going away:

I called once again the service and they are about to pick it up once again. All in all with the delays I have been with replacement car for the better part of these 3 years many, many times.
I have asked 3 times from Lease plan to provide me with a full detailed report of how many times, how many problems and how long I have been without a car and still waiting for that report.
The car licence plate is ITI6532 and I am sure you can check the car history.
Fact remains that this car, that although through a leasing company has been bought by me and will remain with me after the 4th year, has presented so many problem in its short life of ownership and has left me stranded so many times and none of the problems presented was ever resolved.
I am not presenting the whole history of problems, just the important ones as there have been many more but minor.
In fact I tried to change my contract with the leasing company so that they change the installments in such a way so that the car does not remain with me next year. This, as they told me cannot be changed. I cannot accept this car anymore and it should be replaced with another car. I refuge to take back the car once again as they cannot manage to fix the problems. Problems may occur but how we handle them makes all the difference. I was opting for the new Hybrid CRV but honestly I am very much afraid after all this experience.

I will wait for your answer, actions and proper compensation and I hope that this will not result in court.
I strongly believe in Honda, but this specific car is problematic and you have to take proper action not a "sorry" email.
Kind regards

Elias Ninos
+30 [protected]
[protected]@replacesmoke.com

I am owning my second Honda Car WRV IDTEC 1.5 Diesel top option bearing Engine no. N15A15022964 and Chassis no. MAKGL274AJ4019173.

The Chromium portion of the bannet is rusted as shown in the photo. I wrote it to Customer care Honda, India. They responded to me saying that it is due to ambient condition. They tried to polish it once. It stayed polished for a week. Again the rust appeared. When I filed a complaint, again the local dealer is offering to polish it again. Is it a permanent solution for 18 months old car.

I am highly unsatisfied with Honda customer care India. For them, customer care is not so important. I do not want to waste your time and mine in sending the car for just polishing the part. I am highly dissatisfied with Honda. This will reflect in all websites in coming days. Please note that "ONE UNSATISFIED CUSTOMER = LOOSING 1000 CUSTOMERS"

My next action will be going to consumer court for cheating me with such substandard part. I want a permanent remedy for a car which I bought with 12 LAC money. Please note that you are not doing any favour to your customer. You are doing a favour to yourself by improving the customer satisfaction. Hope HONDA Customer Care clearly understand its responsibility.

My car was sent for repair 3 weeks ago as I got into an accident. Till date, parts in are not available at Honda and I have no idea when I'm getting my car back. I have wasted money on this months lease and offered no reimbursement.

The case manager assigned to us said it's not Honda's fault vehicle parts are not available within Honda as Honda wasn't expecting us to get into an accident.

Please put this as a disclaimer on your website or stores so customers know not to expect any cooperation in case they get into an accident.

Sincerely,
Very disappointed customer

My 2017 Honda CRV suddenly developed a large crack in the windscreen. It starts at the top. middle of the screen and extends downwards and then curves to the right toward the drivers side. It has only done about 13, 500 km and has only been driven on suburban tarred roads. It is always garaged in a locked up garage.

Last Wednesday morning, the 6th of November my husband washed my car and discovered the crack. There was no extreme temperatures at the time.

We can see no explanation for what has happened, other than that the windscreen manufacture and installation of poor quality.

Registration number is DSY12H
VIN Number is MRHRW185OJPO61812

Contact details Mrs Janice Vasic
Email [protected]@gmail.com

This refers to the captioned subject.
Please be advised that I bought brand new honda civic (full option) from honda avenue, islamabad, pakistan in octber 2019 having engine # r18z12954035 & chasis # nfbfc6667kr057529. The vehicle had a manufacturing faults hence within few days of delivery, I was forced to get it inspected from honda authorised dealer in islamabad, pakistan i.e. Honda margalla, islamabad on november 02, 2019 and revealed that both the front disk plates are crooked and requires replacement. Complaint was lodged with honda atlas cars pakistan having refernce # [protected] for resolution purposes. On september 09, 2019 I visited honda margalla again where it was informed that honda atlas cars pakistan instructed them to repair disk plates. Despite my insistance they repaired the break pleates. See for yourself what they have did to my brand new car driven only 600 km. I am sure these are not the standards of honda japan.
I am a loyal honda customer since 2005 and always got due respect of my opinion and customer care but this time the way I was treated by your local representatives (honda atlas cars pakistan & honda margalla islamabad pakistan) and handled my brand new car. Am very disappointed. First of all getting demaged part in brand new car and then instead of being apologetic and replacing the demaged part with new one. They almost forcefully repaired 600km driven brand new car. I have paid pkr 4.00 million approxmately from my hard earned money and what I got is demaged vehicle and mental torture.
Am seriously thinking of selling this demaged / tampered vehicle and switch to some other brand like toyota.
Enclosing herewith video, pictures and invoices of my brand new car I just bought for pkr 4.00 million.
Please intervene and mitidate teh situation and reputational demage these local representative are giving to honda japan.

Hoping to hear soon from your side.

Regards,
Ausaf muzamil khan
[protected]