HomEQ — UnAmerican, disrepectful customer service, illegal practices
I have owned several homes in my life and have always enjoyed being treated like a human being. Unfortunately, my loan was sold to Homeq and they will not sell it! I despise having my loans bounced around from company to company but this is one time I pray every day for my loan to be sold to another company. I believe even if my loan was with a pack of wild savages I would be better off. First of all, good luck if you can even speak to someone who has a command of the English language. Homeq obviously contracts their help from countries where knowledge of English and democracy is not a priority. I have never in my entire life been treated so horribly when calling this company for the most mundane things. Recently, I suffered a brain hemorrage after giving birth shortly after my husband returned from Iraq. Since waiting for long term disablilty to come through (which is another American tragedy), we have fallen behind on our mortgage by two payments. We were originally lied to about getting a loan modification and filled out pages of paper work and faxes to get a verbal approval and then a rejection. Now the company is sending us foreclosure papers and refuses to work with us. I am a doctorate of education and a school principal, my husband is a decorated army officer and this is what we have come to...about to lose our most prized possesion on the basis of greed and being treated like a number. I have never depised a company of people this much. Their business practices have to be approved from the top down because it is consistently bad. I have been hung up on, told they were not going transfer my call to a supervisor and threatened. One young lady who disguises herself as Magurita M07 told me she would try to make sure I never got a modification because of my attitude. My husband and I have nothing to lose. We are goinbg to go to the press and see if someone will hear our story and help us. I would love to participate ina class action suit.