HomeGoods
reviews and complaints

I shopped for two pillow cases and wondered as to why all the packages of pillow cases in the store hadsecurity tags on them. I purchased the item, only to find when I opened the package at home, that there was only one pillow case in the package. I rechecked the description and it did say two pillow cases. A week later, I returned to the East Longmeadow, MA store on 10/23/2021 @ about 1P to return the item from where it was purchased. I asked what appeared to be a manager, where the customer service desk was and he told me, "You can stand in line, " and gestured over to the check-out line. The line was long, however it moved fairly quickly. When I got to a register, I explained to the cashier why I was returning the item. She said that she would get someone that I could talk to. She returned, without the manager although he was there and she did speak to him. I can only assume that he didn't want to hear it, as she returned to the register alone (without explanation). The cashier was very sympathetic, when I very calmly explained that it was frustrating to get home with a misrepresented product, to have to go back to the store, wait in line to return a product because it was missing something in the package. I didn't ask to speak to anyone. While annoying, it was hardly the end of the world and I would not have initiated the request for an $8 item. Apparently, this is the way things are now. No one cares, and even when a customer has a concern, the store management can't be bothered to listen. I've spent thousands of dollars over the years at Marshall's, TJ Maxx and Home Goods, however I won't be shopping at that location again, even though it's in the town where I live.

C. Peterson

For the 2nd time I am making a complaint for my daughter! Over a year and a half ago my was injured in the New Port Richey Home Goods store. She did as we all have, picked up a Yankee and took off the lid to smell it and the glass went through her finger and cut the tendon in half. After one surgery she still can't straighten her finger and she needs another surgery. I hate people that file frivolous law suits but this isn't one of them! My daughter is asking for, what I consider, to be a small amount of money! An employee of Home Goods told her that she would be lucky to get her deductible paid! I am asking this company to do the right thing, please!

I worked at the homegoods in London Square located in Miami, FL.. According to management there, that store was ranked #5 out of the entire chain of Homegoods. How that happens I will never know.. Besides the deplorable working conditions, of no AC in the store so you are constantly sweating, management spends their entire time berating their employess over the PA system, especially during the early morning hours before the store opens while merchandise is being brought out. There is no organization to how they process a truck and stock merchandise. they entire back room is littered with trash and boxes to a point that it is DEFINITELY a safety hazard to work there. I myself have taken more than 1 hit because of something being placed somewhere its not supposed to be. Every single employee there has been disrespected by someone from management at one point or another. We were told that we should be grateful for a miserable job where they exploit you but only want to pay you $9.00 an hour. We constantly get cursed at by management and there is not even a water fountain where you can get water, you have to buy water in the store. They give you the least amount of hours possible, and the ones they do schedule you for always interrupt your day so you cannot get anything done. Your request for more hours always gets denied, until they need you then they will bring you in with no problem. I have witnessed the HR/store manager taking CUSTOMERS into the backroom on several occasions to show them merchandise because they are regular shoppers there. This place needs to be revamped completely.

The manager at Homegoods in Woburn store is not very nice to her employees please someone needs to talk to her about her professional skills in how to treat her employees with respect and manners

Since this happened she has had one surgery and needs another to repair her injury. My daughter is not trying to file a frivolous law suit, she isn't asking for a huge amount of money just enough to pay her medical bills, a second surgery, and a very small amount for pain and suffering! (very small amount). Be very careful when shopping at Home Goods. They don't have insurance to cover injuries! I guess they just hope we will go away!

The team at the Nostrand Ave and Flatbush Ave in Brooklyn NYC are extremely rude to me every time I go in there I purchased an expensive chair there and cannot understand why they are so rude I suspect that they are undermining the company as a whole team because they're upset about something with the company but that doesn't justify the bad treatment to innocent customers like myself.

Went there on 3/19/21 to return a bench I purchased a week ago. It had a dent on it and he said he didn't notice this bench having a dent before. I said yeah I thought I could fix it but couldn't so then he asked if I got a discount for this or paid full price. I had paid full price and have my receipt. He takes the bench out of my car to bring it in the store for the return but while doing so he's shaking his head clearly frustrated and then throws the bench down on the ground causing everyone to notice as well. This is a metal framed bench so it was very loud. It startled me and it was a frightening act as I'm not sure what his problem was or what he was going to do. I quickly went out of the store to park the car and when I returned he had disappeared. If he didn't allow the return because of the dent he could've simply said we can't accept this instead of taking the bench inside and causing a scene. I was in shock and didn't understand his treatment towards me. As I went back in everyone in the store was looking at me and I felt he treated me unfairly and was being very bias. As I left the store I was still shaken up for awhile and kept thinking about what had just happened. Why did he embarrass me like that for a simple return that he accepted? I now feel extremely uncomfortable having to go to that store. I decorate homes and own vacation rentals so I shop at homegoods/homesense/tjmaxx.com at least once a week and yes of course that sometimes results in returns since I'm purchasing so much and items end up not working for the intended space. This location is a few minutes from me so it's the most convenient. I recognize his face through the many times I've been at that store but he's never been pleasant, never greets or smile at me. I'm appalled he's in customer service, let alone a manager as no one should ever express such anger towards customers like he did. I don't know his name but he is a middle aged white male. With all the violent acts against Asian Americans this is a sensitive and scary time. An angry irrational reaction from a return was not justified here and I shouldn't feel frightened to walk back into a store that I have made countless of purchases from through these years. This manager shouldn't be allowed to face customers.

Good day To Whom it May Concern

This is unsatisfactory regarding the attached purchase from home sense on November 11, 2020.

It has holes after washing disappointed ☹️☹️

I need a new set or my money back.

Attached are pictures of the item.

I am going to advise customers to be careful of this particular brand and how both parties handle my issue.

Thank you

Dissatisfied Customer

Was in the st Lucie west store in Port St. Lucie Florida . One cashier open, 7 people in line. Manager comes up and calls for backup cashier. You would think she could jump on a register until her backup cashiers that took their time and help customers. No. She stood there waiting for them. Is it beneath her to cashier and help with the lines?! Ridiculous. Happened even time at that store.

We were appalled with the rudeness and unethical business conduct from Michelle Thompson. She stirred up trouble for us customers as we have been loyally shopping at HomeGoods for many years.

We bought many items from HomeGoods and this time we brought back 2 patio umbrellas less than 30 days from date of purchase since the joints of the umbrellas bent. It was hard to load/unload these 2 umbrellas when purchased and return.

As soon as we entered the store, Michelle instructed us to leave the heavy umbrellas in the corner of the store while my wife was getting in line. Across the room, Michelle would yelled aloud to my wife screaming that the patio umbrellas were used, she claimed they were dirty and would not accept the returns. This was embarrassing for my wife in front of other customers hearing this loud voice Michelle across the room making false accusations. It was unacceptable and unprofessional of someone claiming a store manager at HomeGoods.

In fact, the patio umbrellas were not dirty and were not used. How can you determine a patio umbrella used? Ok a patio chair, when someone sit on it day in day out then it considers used. But a patio umbrella? We had to set it up and opened it to realize that the joints were bent so without thoroughly examining it she false claimed that they were used? She didn't bother to look at receipt to see they were purchased less than 30 days.

For attacking customers by yelling/screaming across the room was embarassing. This Michelle Thompson abused her power trip making unreasonable calls rousing up customers' patience. She has no dignity. First she offered to have employee to carry out the umbrellas for us then she was threatened us by calling the police.

Do you really think police would come with this matter? Michelle abused her so called position as manager making troubles to customer and we certainly felt she was racist against minority. A professional employee would approach customer after thoroughly examining the products for return when she absolutely did not perform her job to task.

A good manager would listen to customer's needs while Michelle is initiating trouble to customers. This was clearly her part of playing white supreme with power trip.

She needs to be re-evaluated and re-trained and most importantly, DISMISS this MICHELLE THOMPSON. With all the past looting perhaps HOMEGOODS in Poway should have been the target.

The glass, metal lanterns are sharp and unsafe. They are stored too high on a shelf. My husband reached for the lantern off the shelf with one hand on the lantern and one hand on the top handle. The top cameoff. It is not attaché. The metal portion cut my husband's finger in half. He required 16 stitches.

The staff was not prepared for an incident. They had bandaides which is not a first aide kit. There should have been gauze.

They were not polite, they did not apologize, they did not offer to help. They seemed more concerned with people waiting in line.

They asked us to show them the product that cut him. He is standing with a handful of blood, bleeding everywhere. We finally gave up and left because they couldn't help.

The cut sliced his finger bad enough to expose the tendon. He will need to see a hand specialist.

We were in the ER for hours. The same ER that just had someone die of the coronvirus the day before, so now we have been exposed to many germs that we would not otherwise have come into contact with.

He will see a hand specialists ASAP for next steps.

The handle of the frying pan called Denmark caught on fire at my house. If I wasn't in front of the stove, my entire house would catch on fire. And my 2-year old daughter was here. What kind of product do you sell in your stores? Don't you check if the product has a good reputation and is not defective? I need to be compensated for the problem I had last night. Your company sells defective products and that's a big liability problem.