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1.1 76 Reviews

HomeGoods Complaints Summary

2 Resolved
74 Unresolved
Our verdict: If considering services from HomeGoods with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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HomeGoods reviews & complaints 76

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4:18 pm EDT

HomeGoods 3 circle shelves with 3 different sizes band together wrong pricing

This happened at the Fairlawn Ohio location on Tuesday August 2,2023. There were 3 circle shelves attached with 1 tag priced as 9.99 or 7.99 and then there was another 3 circle shelves but they were separated and tagged separately. When I asked about it while checking out they told me they were not sold as the set of 3 and tried blaming the truck they came off of because that’s how they are boxed. It’s not the trucks responsibility for them to take da them apart and price them individually. That is the employees in that stores responsibility. They would not give me the wrong price like any other store would. I just called to talk to the manager and she wouldn’t do anything and yet again blamed whoever loaded the truck it came off of. I went online and googled about Homegoods policy and they are suppose to honor wrong prices. will upload a pic of my receipt because that day I did buy things but not the shelves because of being denied wrong pricing. I can’t find cashier who rang me up and told me this, so I’m hoping receipt will allow you to find out.

Desired outcome: I want to get the 3 shelves that were band together the wrong price like I should of got that day or w gift card so I can actually buy all 3. My email: [protected]@icloud.comPhone number: [protected]

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9:26 pm EDT

HomeGoods Charging for bags

The Fairfax/Fairoaks store location is charging customers for bags saying they are required because they sell food. There is a new tax on bags at the grocery stores, however, I think this store is trying to profit off the new tax. Home Goods is not a grocery store. In fact it doesn't matter if you are purchasing any of their little snacks or just dishes or pillows they still want to charge for a bag.

I think management is taking advantage of its customers.

Desired outcome: Please stop charging customers for bags. The items in this store are large and a bring your own bag is not going to accommodate most merchandise.

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12:37 pm EDT

HomeGoods Racial profiling at Milford CT store

I've tried reaching headquarters but to no avail. I and female family members have been in this store on different occasions over the past year and each time we have been followed and watched by management and staff. We have never stolen and we over heard conversations saying "watch her she might still"... I didn't believe it at first so I went in and had forgotten about prior experience and I was followed and watched by the very heavy set white female manager, the white staff with black hair, on 6-19-22... I left without purchasing and will never go here again, they watched me all the way out the door and didn't focus on the white people who could have been stealing...

Desired outcome: Headquarters needs to respond to me and fire and retrain staff.... look at Google reviews other people of color have experienced this

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4:27 pm EDT
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HomeGoods Super long limes

The store on 7700 kendall dr . Only thread cashiers and line is over an hour long . Ridiculous

Desired outcome: Put more efficient cashiers

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4:07 pm EDT
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HomeGoods Racist store employee Vacaville, CA

I was at your store in Vacaville, CA today around 10:55am.

I noticed when I came out one of you was helping another customer load items into her car, I also noticed that two carts were on the side of her car and one of them slowly ran into the back of my car I could see this as I’m walking out tube store to my car.

I asked your employee, “DID someone let this cart run into my car”? And from there he went on to say I accused him of saying it was his cart, and he went on a racist rant saying “how black people in Vacaville are uneducated and are stupid and if you are not middle eastern you are dumb and racists”.

I began to continue to record your employee going on this rant and I said to him several times “I didn’t accuse you, I asked you”. Your employee went on to ask me if I heard about what happened in New York, and I said, of course I did. At that point, I felt very threatened and defenseless in my actions and words.

Your store employee grabbed the two carts and was walking away yelling at me in his language which I didn’t understand.

I immediately went back in to talk to your store manager Josh who said “I’m sorry Chantel I’m

Sorry he said that”. He never ONCE said “I will talk to my employee, I will do this or I will do that” he did not seem too concerned.

I have 3 videos of this incident, and I’m not informing you all that I will be getting a lawyer and contacting the Bay Area local news outlets. This was uncalled for, and HomeGoods needs to retrain their employees on how to interact with customers.

This world is very different now and I understand people have bad days and for a person that you guys hired to say things like this is unacceptable and I will not let this go away easily.

Desired outcome: Unsure at this time, but the employee should not have a job their if this is how he represents his employer!

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9:13 pm EDT

HomeGoods Not enough shopping carts

Location of store 6330 Lantana Rd Lake Worth, FL 33463

Since there is a shortage of shopping carts, people take other peoples carts with items already in them. It happened to me today after parking my cart outside of dressing room. Another shopper said the same thing happened to her she just stepped away to look at something and the cart was gone. A lady at the checkout apparently couldn’t find a cart and had trouble standing waiting on line. She was disabled and in pain.

Last week I couldn’t find a cart either and someone complained out loud their cart was stolen.

Please get more carts at this location right away! Thank you

Desired outcome: A lot more shopping carts asap

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10:52 pm EDT
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HomeGoods Service

On May 1, 2022 I visited HomeGoods at Hasting Ranch 3803 East Foothill Blvd. Pasadena, Ca 91107, the time was 16:14:55 or 4:14 PM.

I was called to a lane so I could make my purchase but I waited because the customer before me was struggling to load the items into their cart, no one behind the register offered to help this customer. The customer moved over so I could complete my purchase but I was hesitant because I felt I was still in the way. Two of the items were small metal tables, one of the metal tables which was very heavy fell toward me which I stopped with my wrist so the table wouldn't hit my head. When the table hit my wrist it hurt and I knew it would leave a big bruise which it did the following day, I have pictures which have been provided.

I was very upset and told the cashier that someone should have helped the customer with the items and that if the table had hit my head instead it could have knocked me out.

I was disappointed that no one behind the counter offered an apology to me or the other customer. I remember my cashier just gave me a blank stare. I am reporting this because I believe your company would be concerned if a customer has a negative experience at one of your stores.

Desired outcome: Better Customer Service Training

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4:43 pm EDT

HomeGoods Tired of rude, unpleasant and lazy employees and that includes the manager

Went to Port Washington, NY Home Goods, yesterday and purchased many items. I purchased two blankets for $14.99 in different colors. I decided to return the blanket in the peach color. The tags were secure and attached and the blanket was even on a hanger attached to the hanger were clear tags that secured the blanket to the hanger. Everything was intact and the blanket was still even in the Home Goods shopping bag. For some reason the receipt was not so clear, due to the register ink but the receipt was legible. The cashier was rude and unpleasant and called the manager making me feel as if I did something wrong. The manager was a male and just stood their like an idiot and did not acknowledge me and did nothing and walked away. The cashier told me the blanket was not returnable, due to the receipt issue. She saw that the receipt was still legible and that I had nothing to do with the printer that printed the receipt at the Port Washington store, yet she gave me trouble. This is the third time I was treated like crap at Bay Terrace that I almost want to avoid that store. I prefer going to College Point and other Home Goods stores because I find that most of the employees are down right nasty in Bay Terrace, I find this problem not with the senior citizen employees as they are always polite and the very young people are pleasant.

Desired outcome: After being upset the lazy person at the register typed it in manually and finally gave me the credit. I did nothing wrong and quite frankly am tired of being treated like a criminal. I am canceling my credit card with your store.

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4:59 pm EDT

HomeGoods Stands

Hello I wanted to let someone know about a issue in the store shopping I spent an hour and a half looking for pieces to fill my new kitchen and I got to the register only to find out that the main piece that I spent time looking for I could not buy because I could not get the stand that goes with it the manager said that the stand is for the stores but if you’re advertising something in a specific way then the stand should be for sale I could not by the piece because I needed the stand it was not a situation where I can lay it down I needed to stand it up but I was unable to purchase it so the cashier says that I need to go to Hobby lobby to buy a stand it’s inconvenient to go to two different stores when I’m buying a piece from home goods why do I need to go to Hobby lobby to buy the stand to accommodate the piece I bought it from your store I didn’t ask for it for free I was willing to pay for it that needs to be revisited it’s a inconvenience to spend hours in your store looking for pieces only to get to the cash register and you’re not able to buy it because it no longer fits what you’re trying to do unbeknownst to you. thank you kindly

Desired outcome: Sell all pieces

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10:32 pm EDT

HomeGoods Gave my order away!!!

I went to home goods 3-25-22 I found a canvas that I absolutely loved! I been looking for the perfect decor wall picture for the longest and I finally found it. But it was too big to put in my car so the employe said she could hold it for 3 days.. So I went to go rent a U-Haul to pick

it up on the 27th as I go to the front counter to get it they end up telling me somehow they end up giving my order to the wrong person! I’m so mad because I wasted money on the u-haul ! And they acted like it wasn’t a big deal which it was for me because I absolutely I love the canvas & all the manger could say it’s just a human air mistake. This is very unprofessional and they need to double check before they just start giving orders to customers!

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9:46 pm EDT
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HomeGoods The manager will is the problem

So I have been coming to this location in Schaumburg for years and I always had and have my little Pomeranian dog with me (service dog) he is always inside a bag on the shopping car and he is older so he doesn’t do anything but lays down and sleeping or sleepy most of the times, as usual I always have many many merchandise in my car I am a regular and I spent thousands in this store I can verify that at anytime with showing my tjmaxx rewards or history, so the new guy managing this store I don’t know him but I was in there tonight and went to the bathroom which I left my dog in his bag in the car and I hear this individual screaming at me like super loud saying to take my dog with me and I couldn’t beleive how rude and loud he was n felt like he was just trying to impressed some girls who were shooping there cuz he was out of control and I told him to be cool cuz my dog isn’t going to jumó out or anything he was sleepy and then he got louder and louder and I honestly was just really scared of his voice and got my dog and left all the merchandise I had and left and it’s really shame how I felt so good like my second home in this place and he ruined it big time and I don’t think I will ever go back if he is there at least, I need to speak to someone about this and to beleive me

By checking the cameras from 7:45pm to 8:30pm for the crazy manager that unfortunately is working instead of the last other one “Tim” which he was very nice and very proffesional totally different f to this new young guy that is the general manager in there, I’m not sure how this person got to this position it’s really really insane how this guy is a general manager, I will appreacite the reply as soon as possible to resolve this issue I don’t think losing a regular costumer for this and not having someone to be assisting the costumers who are always loyal to the bussiness. Thanks

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10:37 pm EDT

HomeGoods Carpet

I purchased a carpet on February 28, couldn’t find the matching pieces so came to return on March 14. The item was unused in that duration however from the time we entered the store the manager at the location was in no mood for a return, behaved in a rude manner & said we put stains on. Since it was not used we had NO idea about stains. Why was the carpet not inspected for defects when rolled and given to us? What am I suppose to do with a $400 carpet that has stains? This could have been respectfully resolved. I am absolutely disappointed. I have purchased several things in the past from Home Goods & the first big item I buy turns out like this? Please resolve this issue. I will not accept this.

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6:58 pm EST

HomeGoods Manager kaley lemon

On 2/21, my best friend and I went to Homegoods located at 950 Renz Ln, Gilroy, CA 95020 who is managed by Kaley Lemon.

We picked up a comforter that was marked as $39.99 at the clearance section. As I went to the counter and ready to pay, I shared my excited about my find, they doubled checked and saw that the price is $99.99. They will not honor the price that was marked and kept apologizing.

I asked them if I didn’t say anything, would I have walked out with that sale price to which they responded “yes.” This store and the manager violated the California law for false advertisement. This manager and store should be discipline and I would need to hear a response. I will share this experience with my circle, until I get a response and an apology.

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grimmlin
Littleton, US
Mar 20, 2022 2:43 am EDT

Often times, tags can fall off and be placed on incorrect merchandise. It is wrong that this happened, but it's not really false advertising as it was just a simple mistake. You even stated, they repeatedly apologized. It was a simple mix up.

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9:02 pm EST

HomeGoods Manager

I was in the port Jefferson location to return a table cloth that i washed before I was going to use it and it came out with pulls all over it despite following the washing instructions on the package.

The manager couldn’t be bothered to come over and look at it or make any attempt to speak with me but rather told the cashier it couldn’t be returned because it was washed.

This is not right since there is no way of knowing how something is going to come out after washing it.

I wasn’t asking for a refund just a store credit.

I am very disappointed in how this was handled. I was blown off and disrespected.

Desired outcome: I want store credit.

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12:35 pm EST

HomeGoods Manager: Jayline Santiago. Bullied and verbally abused me

Santiago. Bullied and verbally abused me when I attempted to return an unused candle on feb 7,2022 at 9 pm. Refused the return, despite it being in the original packing and The original bag. This was not a Christmas candle, and could be used at any time of the year. It’s fragrance apple pie. I am unhappy with the quality and fragrance or lack of fragrance in this candle. Jayline accused me of purchasing the candle in a closed HomeGoods in Bedford Massachusetts. I told her I bought it at the current store that we were in right now. She said why am I making such a big deal of a candle That cost $16.99. She asked the store associate what was wrong with me, could I speak English.? I was speechless because I was shocked that The manager, the person who is most likely to settle a dispute with a customer, was speaking to me in that bullying, type of voice that is mocking. She said, “have a nice eve honey.”She followed me around the store. I left the store wondering if I would ever shop at a tjx store again. I called customer service ; no one answers the phone.

Desired outcome: Merchandise credit

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3:03 pm EST

HomeGoods Manager/customer service employee, El Cajon, CA

I was going to not report this, but once again it happened.
There is a manager at my local store that is very scary to deal with.
Last night I went in just to buy a spatula & pastry brush. I was on my home & knew it would take only 10 minutes or less. I was not on a relaxing shopping spree. Just 1 item, in & out. I was entering the store and the manager who I had a run in with one month ago, stared daggers at me as I came in the door. She said; "Are you here to pick these up?" I said no, I just need a spatula. She was standing by a large furniture pickup by the door. It was 9pm and Homegoods closes at 9:30 pm. First off, I had 30 minutes, why did she shoot the daggers at me? It reminded me of a Seinfeld episode where the characters were frightened to order soup from the restaurant owner. Funny, not so funny. Going back to last month. I had a one item return, with receipt. Making a long story short, she made it difficult. It was much earlier like 8pm. She removed my basket with my receipts in it, emptied my cart and did all this as I stepped away for 30 seconds to look at something. My gift card, paperwork & two items were in the cart. I asked her where it went. She had an employee put everything back & said she didn't think I needed my paperwork. Within 2 minutes, everything was located. As I got up to the counter to pay with my gift card for the 2 items, she said;"I just want to go home." What? You work here? Granted it holiday season but this was just wrong. Why work somewhere if you don't want to be there? This was 30+ minutes from closing. She is a tall woman, probably around 40 years old maximum. I'm sorry her customers put a crimp in her day.

Desired outcome: Attitude adjustment, anger management class, pep talk.

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10:07 am EST

HomeGoods Violent behavior from an employee in home goods.

My name is ADAM Filali and I was in one of your store yesterday 1/9/22 at 8 PM we were there to return an item, and one of the employee called Malik insulted us and threaten my life and the life of my wife and the police came and surrounded the area. She was so aggressive over a return. she told my wife "I will kill you [censored] am from the hood" my number is :[protected]. I think if this person continue to work there she will hurt someone for sure with her dangers attitude. my email is : [protected]@hotmail.com

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11:47 am EDT

HomeGoods Store in Swampscott, MA

They allowed a customer to bring in a large dog. Obviously a pet and NOT a service dog. I filed a complaint with the manager. She didn't care.

Desired outcome: Ban dogs from store

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11:02 am EST

HomeGoods Tarot cards/the wisdom of tea and tarot gift set

This company is selling a product that includes my printed material. I am the creator of this product and the copyright owner. They don't sell a complete product nor do they give me any credit for creating the product. I am asking them to cease and desist distributing my product without my permission. My partner and I own a site called Tarotcollectibles.com. We are the original creators and distributors of this product. I was made aware of this unauthorised product because their customers recognize my work and are complaining to me that they are not including a full tarot deck. Shame on Homegoods for stocking this type of product in their store. This deck was created in 2018 . Here's a nationally recognised tarot organization reviewing our deck, this is the bordered version but the images are the same http://tabi.org.uk/2018/10/trippin-waite-tarot/
Here is a video made by one of our customers who purchased a legitimate borderless version of this deck made by us : https://www.youtube.com/watch?v=QBMXXo8CQsc&t=115s ...It features my name Christine Aguiar in the review. It also gives our website information on the back. We have many links and also crowdfunded this design on Indiegogo. This gift set features an incomplete deck of our cards uncredited and without our permission. They are being asked to stop selling our product without permission by the creators.

Desired outcome: Cease and desist

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11:22 am EST
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HomeGoods returning item

Hello
I recently was at the Southbury CT location on Sunday the 11/14/21 I purchased $170.00 in merchandise. One of the items was a comforter for my bed. The Comforter didn't work out so after work on 11/17/21 I went to the Southington CT location to return the item because it is only 7 miles from my job. When I went to return the item the manage told me that I couldn't because Southbury store had keyed in the item and it was rung under decorative pillow not a comforter and that it didn't match and there was nothing they could do about it other than give me a store gift card. I paid cash and I wanted back cash not a store credit gift card. She told me I had to go back to the Southbury location to get my money back. I was so mad that I had to now drive another 20 miles to this Southbury location to get this done. I went to Southbury and they did the return no problem for me and gave me back my money. Now I have just driven over 40 miles between these home goods for NO REASON that makes sense. Gas is outrageous and the time I spend driving was an hour total. This was a home goods error the cashier did by hand typing and yet I am being punished for their mistake. I wasn't given any compensation for the gas or time it took me to return this item. I was hoping to be compensated with a Gift Card to your store for all the aggravation travel and time spent in doing a simple return!

Desired outcome: Gift Card to store for my trouble and aggravation

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grimmlin
Littleton, US
Mar 20, 2022 3:14 am EDT

As an ex employee, i know that when a tag won't ring up, you have to hand key it in. Sometimes errors can be made, but if the item tag didn't match and you expected cash back, as a fraud protection they can't do that. Often times because tags get switched around, and a comforter set they don't sell will be returned under a false tag. Your option was to get a merchandise credit/gift card for your comforter, or make the drive. You chose the drive, therefore why would they compensate you for your choice? On your receipt, it lists the department the item came from, so you saw that it said "decorative pillow," so you could have just called the first store near you to see if you could return it there before you went.

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