The complaint has been investigated and
resolved to the customer's satisfactionResolved Homeclick LLC — SLOW delivery
resolved to the customer's satisfaction
Like so many others – I wish I had read the comments about slow or nonexistent delivery BEFORE I ordered a $6, 000 Jacuzzi from Homeclick LLC. That employee training Mr. Freydin (Homeclick - Director of Marketing) bragged about must have been to cheerfully stall, mislead and delay instead of instituting procedures that actually get the product to the customer in a timely manner.
When I placed the original order the sales person assured me that while the website said 3-5 weeks, things were slow and it would ship in three weeks or less. When that did not happen the second customer service representative said that “he checked with Jacuzzi” (a lie they do not deal with Jacuzzi directly) and that the tub had to be “made” and it would be an additional two weeks. When that did not happen the third sales representative actually checked with the “VENDER” who said it would be another 3 weeks PLUS time in transit.
Speaking of “time in transit”; other companies’ ship direct from the manufacturer to the customer. Homeclick adds an additional step of shipping, by shipping from the manufacturer to a vender, and then eventually, maybe, to the customer.
Other venders (I.E. Faucet Direct) order DIRECTLY from Jacuzzi and shipping time is 3 to 7 days (not 3 to 7 WEEKS or more), the product ships directly from the manufacturer to the customer, and they willingly matched Homeclick’s price.
Mr. Freydin was correct when he says they do not actually charge your credit card until the product actually ships. Good news for me because I closed the credit card before I cancelled the order and they could not charge me a restocking fee.