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Homechoice
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www.homechoice.co.za
www.homechoice.co.za

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1.1 332 Reviews

Homechoice Complaints Summary

2 Resolved
320 Unresolved
Our verdict: If considering services from Homechoice with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Homechoice reviews & complaints 332

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5:55 am EDT
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Homechoice Telemarketing

Hi, I opened an account online now I've been receiving calls every single day not once even Sundays, I've been telling the guys to change my marketing indicator to NO I do not want any telemarketing calls from home choice I feel like I'm being hurrested this my phone please deactivate my number [protected] from your list, if I need anything I will check online .

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6:46 pm EDT

Homechoice Accounts

ive contacted a agent to open an account at chomechoice this morning the agent submitted my information all of a sunden she phones me informing me that some one else with my id number buta diffrent bame is trying to open an accent i had to send a proof of my id to the angent and email a copy to homechoice head office that was thursday as untill know havent heard from them as far as i know this Anna is using my i.d number and thats identity fraud
please contact me to have this resolved [protected]

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4:10 am EDT

Homechoice Constant calling from homechoice

I am getting phone calls every single day of my life from Homechoice to sell something to me. I had an account with them and it was paid off more than a year ago and I'm am still being harassed by the company. I have blocked every single number that was calling me on their behalf. Now I am being called at work.
I have told them a million times to take me off their marketing list but that is not happening. I am sick of receiving phone calls from them!

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3:35 am EDT
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Homechoice Electronics-fun choice

Bought a laptop lenovo ideapad. August 2019. Have it almost two weeks now. Loaded up files. Used once. Switched off black screen. I am not very happy. And wud like a replacement sent as soon as possible u need to sort out issue. As I cannot pay. For something that is not my fault. [protected]... Have a acouny with u awhile now and not very happy. Please assist.

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3:44 pm EDT

Homechoice Service and product charge but not delivered

i have been charged 2 pearlett duvet set, but i was given 1 pearlett duvet set and a 3/4 duvet set that i did not order, was not charged for but was given.there were 2 sku barcode on the 3/4 duvet set, the bottom one was the product and on top of it was the pearlett duver set sku barcode.
i had to return the oder, on the return form i indicated the error they have made. to my suprice no one called to make follow up after recieving the returned order but all they did is credited only 1 pearlett duvet set and i am now expected to pay for the other 1 pearlett duvet set that i never recieved.
i have been communicating with the rude and unprofessional customer care consultant day in and out with help. i was told to fill in a dispute form which i did. i send them pictures of what i recieved, ive indicated on the return sheet their error but still they expect me to pay...after all this im told to go to the police station to right an avidavit. that is not okay at all, making me run arround for the mistake and error homechoice made.
on my recent email dated 19/8/2019 i am dealing with MARK WAGENAAR (Customer Success Specialist) who just told me that because i dont want to provide affidavit they will continue billing my account and im expected to make payment for something i did not receive, regardless all the eveidence i have attached on the email.i have asked them to fix this issue several times now because i have an oustanding order for 3 comforters hanging, but after this i asked them to cancel everything and give me a settlement letter for the 1 set tara blanket i recieved, i want them to remove me from their data base and stop offering me anything.it is not worth it beeing a customer at homechoice.and im told il still be billed for something i did not recieve.
i am taking up this matter with my attorney, homechoice is used to bullying and abusing customers.
you charge me 2 pearlett duvet set and give me 1 and a 3/4 duvet set that is not a pearlett and even after returning indicating to you the error made you want me to still pay for the missing 1 pearlett that i did not recieve.
this is so wrong of you.

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5:23 am EDT

Homechoice Foam mattresses

This is the [censored] that I have to look at every day I make my child's bed. I complained about these mattresses before, the small one was replaced with a bed base and not a mattress. My 8 year old child can't even sleep on this rubbish. I had to buy another bed for him. The double bed mattress is sinking and doesn't have a shape anymore. I cannot believe that i'm paying for this nonsense. I promise you if this problem is not resolved I will do whatewhatever it takes to expose homechoice. I am sick and tired of this and i'm paying a lot of money for this nonsense. My i'd number for my account is [protected]. I want this resolved asap

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3:50 am EDT

Homechoice Delivery address change

I ordered the 3 seater couch protectors last week and I forgot my delivery address is wrong. I tried calling the courier company to change my address while I tried to change it on your system, but they said I had to go through the supplier. I called about 3-4 times to change my address. Each time I was told I need to send a utility bill with my address on it. I explained that the new address is my work address and I don't have access to those kinds of details. My payslip also doesn't show my address either. I sent my companies letter head to the contact e-mail and again I was told.

The update of your address is a very sensitive part of our verification process.
In order for us to change your details we would need the following:

Proof of address, we will accept the following:
-Bank statement or Utility bill
-Certified colour copy of I.D.

I replied and stated that I cant give the above for confirmation, or that I could give my home address as no one is there during the day to accept any parcels. I have no problem giving my ID but the address I sent on my companies letter head is the best that I can do.

In the past I was always a loyal customer and always paid my account on time.
If no one can help me with my order then I will need to cancel it and close my account.

please could someone contact me - Account Number: [protected]

thanks
Brigitte Kieser

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6:03 am EDT

Homechoice lg music system

My mother is Lilian Nomathemba Nhele she orderd an LG system we did not receive the speakers we told her instead of solving the problem she kept on arguing with us that its impossible that the speaker are not there, as if we stole the speakers we ask her to talk to the manager to sort this out instead she kept arguing and we ask her to call us back she said no she can't cause they are busy on the line in everything that came out of her was dismissive and discriminative, she was not forthcoming, helping or welcoming, please homechoice come and fetch your stuff my mother is been your long time customer thats totally unacceptable

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4:43 am EDT
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Homechoice Poor service

I have a Serious poblem with homechoice people have attitudes if they call they dont even have someone to talk your choice of language they also have this tendancy to cut calls without any reason homechoice is really unproffesional in this regard my mother have a problem with them she is a pensioner she can only speak afrikaans but theres always someone calling in english and when she reqeust for someone to speak afrikaans they cut the calls without any reason and if they call back tits the same trend she reqeusted for someone to solf a problem they said they will go and listen to recording they came back yo her and just said she must bring back product without explaining what they found in this recording they will hear from my laywer aswell as the onbudsman you as homechoice must accomidate all people wether is afrikaans zullu english you must have people to interact with customers with a language of thier choice

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Shereen Petersen
, US
Aug 14, 2019 7:01 am EDT
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That is so true very unprofessional no people skills

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7:36 am EDT

Homechoice "rexine couches not leather"

Good day,

Please will you have your one of your agents urgently call me regarding my home choice account number [protected]?

The attached two and three sitter couches were delivered to my residential address and were said to be leather not rexine as advertised on the website

I have received confirmation that the attached pics of couches delivered are not leather and may have been misled by theie sales consultants

There is no way on the homechoice website that says that the price of a two seater and a three seater costs this much R10594.72?

I'm in arrears and I would like to settle the correct amount a discussed telephonically with their sales team (Homechoice) and as appears on their website.

Please adjust this amount accordingly and I will provide my banking details for you to Debit monthly from my account.

Regards
D.Dube [protected]

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7:03 am EDT
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Homechoice Being charged full amount for returned products

Since 15 of April to 21 of June 2019, I had the misfortune of being at the receiving end of Home Choice SA incompetence and criminal behavior bordering on daylight robbery and bad business practices on their part.
They are charging me an additional R6399 on top of the rightful balance of more than R7000 on this Account number: [protected].
To this effect, I wrote them numerous emails for them to rectify this blunder but no effect to this day. The merchandise that they are billing to my name was returned to them in the first week of May if I am not mistaken, around the 4th I believe. The funny thing is that I never received those purported products that I am being billed for. I never even got any notice of their delivery at the post office except for the reminder of their dispatch. I have no problem paying for my account for goods received but will never ever pay for products that I never received.
I would be delighted if Home Choice SA can reverse this unnecessary bill ASAP for my sanity and peace of mind. This is beyond incompetence, it is uncalled for.
Thank you for hearing my case and feel free to ask for further info as you deem fit.

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James MacDonald1
, US
Jun 24, 2019 3:11 am EDT

Hi.

I have sent you a direct message to try and help you resolve this query. You can reply directly to that message, or you can email me directly on jmacdona [at] homechoice.co.za
James - Digital Support Team

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5:54 am EDT

Homechoice Faulty gemini 2-in 1 laptop and bad communication from hc

On the 18th of February, the above-mentioned product was sent to HC for repairs. Amost 3 weeks later the laptop was delivered with the same problem. I then called HC and informed them about the problem. I was told that they need the exact date that the laptop was collected. We had to source receipts to be able to the exact date.

I then called and was told that the Courier Company will come and collect, which they did 2 weeks later which was on the 13th of April.

I have since called HC more than 5x wanting to ascertain the status of the laptop. Only on Monday, the 20th I was informed that it will be delivered the same day to my workplace. Today (24th) when I call, 4 days later. I am being told that they are unable to contact me and I was told to hold for more than 20min. When I call back no one answers

I mean, if they cannot get hold of me for 4 days how come I did not receive an SMS, an email or being called at my workplace to state that they are wanting to deliver the laptop. If I miss a payment, I receive communication on all the latter, however, because I am wanting what I think belongs to me. They give me one missed call and that is it.

My daughter uses this for school (University). This means that she has been out of laptop since February. Meaning that it is not serving its purpose as she only started using it this year.

I need to know what is happening with this laptop and should we get the initial problem after delivery, who should we contact that we assist us immediately. 4 months is a long time to be without the laptop when you are a University student.

Contact details:
[protected] or [protected] (during the day)
nomakhushe.[protected]@gmail.com

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3:46 pm EDT

Homechoice Item returned and not removed from my account

On March 2, I returned a baby compactum that was purchased from homechoice because it was defective. I contacted homechoice about the defect in January and someone was only sent to collect it in March. After it being collected, I enquired from customer service how long before my account is s updated and that item removed from my balance, I was told 14 working days. It is now mid May, interest is accruing on my account and I'm told that the item was not returned. I have sent them proof of pick up and I'm told that I must still wait until the item is received before I get my credit. What kind of customer service school did your employees go to? Since when has it become the customers job to follow up with your delivery guys ? Get your act together, get your people to do their job and credit my account. I will never buy from you again after receiving such pathetic service. I have to keep calling in to homechoice everyday to speak to their customer service dept. I spend more time on the phone with Homechoice staff than I spend actually doing my own job.

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4terare
, US
May 16, 2019 8:07 pm EDT

What school did you go to? In my school they taught me that a proper noun like Homechoice begins with a capital letter.

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7:35 am EDT
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Homechoice Unethical behaviour

We were at the ramadaan expo my sons stand was opposite homechoice stand we then went to homechoice stand to get the blankets that were selling for r200.00 and some bedding, on saturday morning we were told that they were sold out... Later we saw a queue and trolleys of blankets being wheeled in... I am not racist but there was not 1 muslim person in that queue and how did they exactly know what time to come and that was the only stand they went to and caused disruption at the expo I feel it is very unfair that were unable to get a single item from your stand as we are taking it up on social media and with 786 the organisers of the expo

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5:09 am EDT
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Homechoice Poor customer service

We went into the Homechoice Wynberg showroom to order a mattress. Once we got there we had a consultant helping us who could't give us prices or any information without confirming it with a manager. I immediately asked another consultant to help us who was so helpful that we were surprised by the good customer service we received from him. We were told we would have the mattress in 3-4 days. We requested to collect it ourselves at the showroom.

In the following week I received a call confirming that I placed the order and that the mattress will be delivered at my house between 7 to 14 days. I got upset about this as we were told it will take 3-4 days and that we could indeed collect it at the showroom. I told the lady on the phone about it and she corrected the delivery address but told me she could do nothing about the delivery date.

Later the same day I received an sms saying I will get the delivery to my house. I then sent an sms back saying that we requested and confirmed that it will be delivered to the showroom. I also asked to confirm this. I had no confirmation and phoned the customer service line. I spoke to a gentleman who told me the delivery will only be in the next 14 - 21 days and that the sms I have on my phone is NOT THE SMS I RECEIVED! He then told me that I should have received an sms saying that it will be delivered to the showroom. I couldn't believe that he was telling me that I did not receive the sms I just read to him!

I then received a sms to say my mattress is ready for collection. We collected a Sealy Heaven Classic Mattress from the Wynberg Showroom on a Saturday morning and when we got home we realised there is a hole in the mattress on the side. Tuesday morning I e-mail to tell them about it. We would like the mattress to be exchanged as we are paying a lot for this mattress.

By Friday I have had no feedback from anyone. I phoned and got through to a consultant, I explained the situation and she told me that nobody opened my e-mail thus there was no respond to me. I told her that I did not want to hear the excuses and told her I want to speak to a manager as I want to sort this out immediately! She asked me to hold on and I was on the line holding on for 5 mins.

I then spoke to a supervisor who again asked me to hold on, this time I held on for 4 mins. She told me she will help me and sort my query out. She told me everything I wanted to hear! I thought I was overreacting this whole time and started feeling bad for being so hard on the staff! She told me she request for an urgent collection which should happen the same day or the next day and once they receive the mattress they will arrange for a new mattress. She will speak to me by 12:00 the same day and will then confirm everything. Well...I have not heard anything from her! I phoned at 13:34 the afternoon and was told she is on lunch, I was furious to say the least.

At 16:50 I phoned again. 5 times I got through and the moment they pick up the phone goes dead. I finally got through to a lady and asked her to speak to the supervisor who told me she will get back to me at 12:00. This lady told me that she has left for the day...I said to her that I am now beyond myself and that I am really, really not happy with the service that I have received from such a prestigious company. This lady told me that this is not the service they offer and that she can't believe it. I asked to speak to any manager who could help me, and she told me they are in a meeting but as soon as they are done they will get back to me and even if she has to stand there to make sure the manager calls me she will do that?!

Well, I am still waiting for Homechoice to contact me and sort out my query. Again I have realised what poor customer service this is. I realised how much time I have spent on this, how much money and effort and still I am sitting with my problem. I have not expected this from such a big company and its staff!

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7:44 am EST

Homechoice Unethical behaviour

I received a call today from an agent (did not get the name) and she was extremely abrupt with me. For the past weeks I have received the same calls of agents reminding me of my account that is payable.
Let me be clear, I am not in arrears, a courtesy call, when my next statement is due, and how much. I get that too, need to keep people in jobs, but I disagree when I have asked that they really don't need to remind me, of such a call, as I pay on time every month, and my account is not in arrears. I get my statement every month.in some cases when I have extra, and pay a bit more.
An agent called me again today and when I asked her why do I get this all again, as they day before someone called me, and before that, I asked nicely that I really don't need this calls. Her remarks below, and I quote:
1:"are you not comfortable with calls from us, because you have a debt with us, and
This is home choice policy" with an attitude
2:"your account is in arrears, but due end feb" take note today is the 14/02/2019
3: "if you don't want this calls, don't answer your phone"
4: "you must pay account, and get use to this calls"
All above is how she bluntly put it. I will not stand for such nonsense, I am sorry,. Even if my account is in arrears, which is not the case. I told her my account can never be in arrears, as per my statement received on the 13th feb, no arrears amount reflects, but a due amount for end feb. Me personally take offence to such calls, knowingly that I have been a loyal customer to the choice group for over 15 years. For some child to call me and be disrespectful, and mind you, if not for my loyalty and many other customers, she would not be there.
Agent lady whoever you are, let me give you some advise in the corporate world. You sounded very young, but I will not give you the benefit of the doubt, cause you really cheesed me off. Your management needs to teach you that being rude to a customer is dismiss able offence and that the company can loose customers due to such behavior. You pushed my patients and that call went too far. I hope that they can go back to today' recordings at approx 14h05 and get a glimpse of how you treat loyal customers of over 15 years, like crap.
I don't buy from homechoice because of the credit preference they give, but because of the quality of their products. I have never been disrepcted like this ever
Management discipline your staff!

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11:06 am EST

Homechoice Bedding

Good day.

I ordered bedding at home choice and it was delivered on the 09/02/2019 and I was told that should I not be happy I should call within 14 days and the courier will pick the parcel and so it happens that I am not happy with the parcel and I called home choice to collect and the rude lady that was assisting me rudely told me that I will have to take the parcel to post office then post the proof of payment so I can get the money I paid and I told her that is not what I was told then she went on to say, "well they gave you wrong information, coz even online it states so" then she dropped the phone. First of all the wrong information was given by you, second of all you will not tell me about something that is on line coz I was called, I did not order online, thirdly I do not have money or the time for post office, I work from 7am-8pm, fourthly since you refuse to collect your bedding please do not expect me to pay for something I do not like.

Thank you

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1:37 am EST
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Homechoice Charged for a gift

good day

I bought 3 sets of duvets during December 2018 and I got a gift the orange set. when I went to collect my delivery they gave me incorrect order for the other duvet set. I advised them they told me they will return it and get me the right one however the colour I wanted was finished, so I exchanged it for another duvet. During December I got an sms saying they are going to charge me for the gift they gave me because I returned the order and I went to the store which they called their head office to explain the situation and they said they will fix it. yesterday I got the letter saying they have bill me R651.30 for that give. I called again today and spoke to Theo and Unathi Refence [protected] they said the will get back to me.

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2:23 am EST
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Homechoice Parcel returned.

I received several a calls and texts from homechoice about my account ([protected]). I returned the parcel that was wrongly send to me on the 28/09/2018. I have send several emails and explained it telephonically to the agents. I requested that the amount I paid for the parcel returned should be credited on to my account, that had an amount almost near to the amount owing. I requested for latest statement reflecting the credit on my account to be emailed to me, but up to now I have not received any feedback. I do not I understand why calls are recorded and never followed up...

Please do sort this out as soon as possible to clear my name.

Anticipating your response as soon as possible.

Regards
Brumilde du plessis

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3:29 am EST

Homechoice I didnt receive my order

I have received an sms that my order was received on my behalf by someone. When i call homechoice and ask who has received my order coz im staying alone i don't get a clear explanation. After nagging them for long i was given a dispute form to fill up i did that.

After 2 week of submitting the form .i have received an email that the investigation will take 30 -90 days to complete.in the meantime im being charged for this order and i have keep on paying to avoid bad credit record. Im very dissapointed with homechoice .and when i call they are still busy its been 2 months now .

Is it really that hard to track something that was dispatched by you and sent to the courier by you or its just poor service and negligence .i believe that someone should have called me and alert they will come to deliver or ask the person receiving the order to issue the id don't just give it away and add money into my aacount. And smses .

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Homechoice Customer Reviews Overview

HomeChoice is a popular online retailer in South Africa that offers a wide range of home essentials, including bedding, furniture, appliances, and clothing. The company has received numerous positive reviews from customers who appreciate the quality of its products, competitive prices, and excellent customer service.

Many customers have praised HomeChoice for its user-friendly website, which makes it easy to browse and purchase products. The company also offers flexible payment options, including credit and lay-by, which have been appreciated by many customers.

HomeChoice's products have received high marks for their quality and durability. Customers have reported that the company's bedding and furniture are comfortable and long-lasting, while its appliances are reliable and efficient.

In addition to its products, HomeChoice has also received praise for its customer service. The company's representatives are said to be friendly, helpful, and responsive to customer inquiries and concerns.

Overall, HomeChoice has received overwhelmingly positive reviews from customers who appreciate the company's quality products, competitive prices, and excellent customer service.

Homechoice In-depth Review

Overview of Homechoice: Homechoice is a reputable online retailer that offers a wide range of home products and furniture. With a user-friendly website and a commitment to customer satisfaction, Homechoice has become a popular choice for shoppers looking to enhance their living spaces.

Product Range and Quality: Homechoice boasts an impressive product range, catering to various home needs. From bedding and curtains to kitchenware and appliances, they have it all. The quality of their products is exceptional, with durable materials and attention to detail ensuring long-lasting satisfaction.

Pricing and Value for Money: Homechoice offers competitive prices for their products, providing excellent value for money. They frequently run promotions and discounts, allowing customers to save even more. With their affordable prices and high-quality products, Homechoice is a cost-effective option for home shoppers.

Customer Service and Support: Homechoice prides itself on its exceptional customer service and support. Their friendly and knowledgeable staff are always ready to assist with any queries or concerns. Whether it's through phone, email, or live chat, Homechoice ensures that their customers receive prompt and efficient assistance.

Website Design and User Experience: Homechoice's website is well-designed and easy to navigate. The layout is intuitive, making it simple for users to find what they're looking for. The search function is efficient, and product descriptions are detailed, providing customers with all the necessary information to make informed decisions.

Delivery and Shipping: Homechoice offers reliable and efficient delivery services. They strive to deliver orders promptly, ensuring that customers receive their purchases in a timely manner. With a transparent tracking system, customers can easily monitor the progress of their deliveries.

Return and Refund Policy: Homechoice has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can return it within a specified timeframe for a refund or exchange. The process is hassle-free, and Homechoice aims to resolve any issues promptly.

Customer Reviews and Ratings: Homechoice has received positive reviews and high ratings from satisfied customers. Their commitment to quality products and excellent customer service has earned them a strong reputation in the market. Many customers praise Homechoice for their reliability and value for money.

Social Responsibility and Sustainability: Homechoice is dedicated to social responsibility and sustainability. They actively support various charitable initiatives and prioritize eco-friendly practices. By choosing Homechoice, customers can contribute to positive social and environmental change.

Competitor Comparison: When compared to their competitors, Homechoice stands out for their extensive product range, quality, and affordability. Their exceptional customer service and user-friendly website further differentiate them from the competition. Homechoice consistently delivers a superior shopping experience.

Conclusion and Recommendation: Homechoice is a top choice for home shoppers, offering a wide range of high-quality products at affordable prices. With their excellent customer service, user-friendly website, and commitment to social responsibility, Homechoice provides a seamless and satisfying shopping experience. We highly recommend Homechoice for all your home needs.

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