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Homeawayissue refund

Review updated:

Dear Sir,
I'd like to raise complain about HomeAway . I booked my holiday in Sardinia . Wile Booking their website didn't work proper jumping from one month to another month. I needed 9-14 of August . It's booked me 9-14 of July. Wile Booking it was clearly written Free Cancelation . At the end after booking only they told me it's not free Cancelation and HimeAway reduces to refund me money. They recommend contact owner . I did contact owner he was extremely aggressive toward me ( I have prove of our correspondencevia WhatsApp) I'm glad we are not staying there he could be very dangerous. When I enquire about Free Cancelation they told me . Ah yes but Free Cancelation is until May but it's doesn't make any sense . Why to confuse clients putting Free Cancelation. It's should be written Read our Cancelation policy. I'm demanding full refund . And I'll never use HomeAway

Ir
Jul 21, 2019
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Comments

  • Ai
      Jul 24, 2019

    I had a similar case (my monies not yet refunded by HomeAway). HomeAway keeps on saying the Property Owner must initiate the refund but there is no 'refund' button for her to initiate. I'm stuck in the middle waiting for my monies back!!

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