HomeAdvisor
reviews and complaints

Paid $9000.00 dollars for concrete to be poured for patio, around fire pit and driveway apron. The finish on my driveway apron looks terrible and after contacting the company to come out and look at it they will not and said everything looks fine if you would like pictures I can send them. My patio and fire pit are holding water all over I would not recommend this company for anything. How can you approve them with an "F" rating from the BBB?

I was denied and was told my money was refunded back to my card but I never received it even the bank said they never received it how the hell can you people just rip me off like that here is a what I received from you people and when I call my bank they tell me they never received the money and that I need to call you people and then I call you people back and then you people tell me I have to call you people back iv been fighting with you and them for over 3 months now to get my god damn. Money back and this is straight up [censored] I want my god dsmna money

My name is Sylvia Jones. I live in Roslindale, Mass 02131
On April 24, This guy came to my house, he said his from Home Advisor and his a plumber. His name is Eddy Oliver First of all I didn't ask for a plumber and I didn't make a appointment with Home Advisor for a plumber. I did have a plumbing problem. But I didn't call Home Advisor for a plumber. This guy just show up at my door. Saying his from Home Advisor This very scary for my family. Eddy did my plumbing and charged me $675.00. My understanding is Home Advisor pays these contractors. We are Senior citizens me and my husband are on a fixed income. This Eddy Oliver took advantage of us came in my house without a mask he could of gave us Covid. This person had no business coming to my house, and tell me his plumber.He left a hole behind the toilet. and burn marks I would appreciate it if I could be refunded my money. I appreciate very much if this could be resolved without further action.
Thank you
Sylvia Jones
[protected]@gmail.com
Phone [protected]

As a contractor I was promised a lot of things but in the end home advisors ended up cashing in 1, 027 after the team had spoken with them about the almost 5k bill from them. The point of contact didn't walk us through anything and I would advise other contractors to avoid ha they send you a bunch of robo contacts just to charge you. Then I found this on a search about homedvisors being a scam.

https://chimicles.com/class-action-lawsuit-filed-homeadvisor-iacinteractive/

Nov 2020, we hired J&B Equipment, LLC from Moselle, MS to replace our roof with tin and as a result of years of ware, replace facia boards all around and rebuild any areas as needed.
Upon agreeing to this request, Jonathan Smith, owner, stated we would be less than 20K, more about 16K and asked for 1/2 upfront to buy supplies with.
A check for 8K was written on Nov. 17, 2020.
We have a 1, 500 sq. ft. home, a 2 car carport and a 700sq. ft. "mother-in-law" house on site. All were to be tin roofed.
Upon walking on the roof of the carport, a employee of J&B, fell into a hole and it was discussed that the entire roof should be removed and rebuilt prior to the tin roof. Ok, permission to rebuild carport was given.
We have paid $26, 700, to date for this job... that we were told would take a "couple of weeks" to complete.
Today is April 22, 2021 and we have not seen ANYONE from this contractor company on our site in WEEKS!
We got his info and contact from YOU and we feel as if we have been taken advantage of for the money and have heard of contractors taking the clients money before, but we thought Home advisors was a reputable company... we have nothing nice to say!
The Thornburgh's
Columbia, MS
[protected]

I signed up under a promotion that was presented as follows: Receive $300 worth of leads for $100. I told them the areas in which I was interested in leads. They fraudulently charged my account just under $900 and sent leads that were over 2 hours away from where my business is located. They provided no leads in the area I requested and refused to work with me in any way to resolve it. I never spoke to any of their customers, nor submitted any bids. Their representatives refused to correct the issue any way and refused to refund any of the fraudulent charges that were charged to my account. The whole experience has felt like a rip-off. I would not recommend this company to anyone, in any capacity. I would strongly discourage anyone from giving them a credit card number!

In 2018 I was referred by Home Advisor to Alberto Altamirano of Alta Ram Construction for Grading in Julian, CA He never completed the work After receiving payment for supposedly 3/4th the work. He arranged an inspection with San Diego County which they stated "woefully" failed as there was so much that was left undone. Afterwards, I couldn't reach him for over 2 weeks and I ended up hiring another grader and incuring double costs.

I accepted a call from a gentleman after filling information online at home advisor, he called about a locked in price and HAPPINESS GUARANTEE. Never did he mention that i had to have all the parts available for the job on 31st of March at 9:30 a.m that i learned after the appointment was set and done from a discussion with one of the customer service reps.
This phone call informed me of paying 19.99 for a membership price that was included in the $254.45 price to fix the door. Next i received an email from Laura confirming the date for the fix. Then nothing from the company, no details on whom would be coming to my home, vehicle description, nothing . I called the morning of and tried to get this information at customer service and this gentleman was very uncooperative and had no info other than to expect the person at 9:30. Frustrated I called a second time to another customer rep who finally gave up a name of David D. and that was all the cooperation i got from him, mind you i am a widow and 69 years old and i would like to have known a little more info like what kind of vehicle. Well, David came did all he could to try to fix the door, but it turns out the rollers were no good and he said I needed to contact the manufacturer because it was a Custom Patio, well turns out they have been out of business for years. The installer was good at his job, it s the half [censored] service from Home Advisor that I am complaining about. I sent an email to them last week and no response yet. I am hoping to get my monies refunded for the service they the company supplied which was really no service at all, incomplete info for the job and what was expected of me as the consumer. Now i have to try to pay more money to have the door fixed one way or another. If there representative was not so incompetent and have explained the whole thing to me I would not have agreed to use their company, he was just out to make a buck for his company and himself. What if the person coming to my house on this day would have been the wrong person i opened my door to on that day ?

I placed a request for junk removal a WEEK prior to the day requested. I made the request on April 1st. The day that was scheduled and CONFIRMED for MONDAY April 5th at 7 am... The day of I get an email and text, literally minutes before the "CONFIRMED CONTRACTOR" was supposed to show up, saying "Unfortunately, we could not find a professional to complete your Waste, Junk, Building Material and Debris - Remove and Haul service at your chosen date and time". The booking was CONFIRMED! Meaning that there IS A CONTRACTOR AT THE READY! They made FALSE CLAIMS and I have a reasonable expectation to have my prepaid appointment met without exception! To suggest that after 5 days there wasn't an actual person to begin with after TWO confirmation emails and then literally minutes before, there actually wasn't anyone from the start. Then there's the happy Guarantee ... we'll I'm NOT HAPPY and as advertised requires that HomeAdvisor complete the requirements of the job at THEIR COST!

Kevin Monahan - [protected] - [protected]@yahoo.com
We called HomeAdvisor to find someone to power wash and stain 2 small decks. We were quoted a price of $327.00 for both jobs to be done on March 30, 2021. We were then contacted by a professional and he came on March 30, 2021 and did a great job of power washing our deck and was paid 120.00 by Home Advisor. We were told that we would not pay until the job was completed. On March 30, 2021, $326.59 was charged to our card. Mind you we only got the power washing done. When I called to see where the other 206.59 was going I was informed that their fee was $206.59 which we were not informed of. We thought we were getting both jobs done for 327.00. Now we are going to have to pay an addtional 200.00 to get our decks stained making this job a total of $527.00. We didn't receive an email that told us that HomeAdvisor would be charging us 206.59 for their service. We now have to pay the professional an additional 200.00 (who is very professional and did a great job on the power washing and he put on a first layer of stain and will be back this week to finish. This company did not reveal the actual cost to us or we would have never agreed to it. That's pretty bad that the professional doing the work only gets 37% and Homeadvisor gets 63%, that's isn't right.

Home Advisor recommended a contractor to do an addition to my bedroom, I've used Home Advisor in the past and everyone that they recommended to us was straight. This company, Connecticut Framing & Construction that you recommended is bad business, On 10/30/2020 I've signed a paper that was supposed to be a contract, which turns out to be papers that was consisted of the materials that he will be using, and the down payment and the cost of the whole project. On 10/30/2020 I've gave Tim Larson a down payment of $18, 000.00 and from that day on it's just been lies. He couldn't even provide a plan nor a down payment for a permit. My suggestion to you is not to recommend this business to anyone. Tim Larson is a Con - Artist!

I contacted Home Advisor about repair of a leaking pipe connection. I was given the name of a local plumbing company who gave me an appointment for about 6 days later. I then received a call from a person supposedly not affiliated with that plumbing company who claimed he was available that day to fix the problem. He claimed he would cut out the offending portion of pipe and replace. When he came he instead applied a rubber patch which he claimed would solve the problem. Was paid in cash. After he left, the pipe continued to have a small drip and after about a day later, the pipe sprung a major lead during the night which caused a basement flood. He did not answer my call and email. I found a real plumbing company who replaced the leaking pipe at a substantial cost. In my call to Home Advisor they claimed they no record of Terry Ivey Handyman Service who obviously had access to their system and performed the botched job.

BNJ Iron Works, Inc., does not live up to the company's guarantee of "one year warranty on workmanship". The iron gate installed in 9/2020, at my house was not leveled and so it does not close easily. The latch on the gate was welded on incorrectly, not leveled, and the base of the rod was only partly welded. The
paint on the gate was poorly done, was not dried properly, the bottom of the gate was not even painted! BNJ would not correct the problem. I will not use BNJ again, and anyone looking for an iron work contractor, should look somewhere else.

Thru Home Advisor I hired Beach City Renovations for door and dry wall repair. A few weeks after the quote, I called the Owner, Rob Saltarelli making the appointment (3) weeks in advance. My Wife and myself took the day off work to go over other projects with Rob, but he failed to show up. When I called and asked him if he was coming, he said "My Bad, I forgot". He asked if he could come next week and I told him good-bye. We will never do business with Robert Saltarrelli and Beach City Renovations.

I was contacted about 10 seconds after filling out what I needed done online. It was a paint job. Two 10x10 bedrooms and a hallway including the wall over the stairs. The person was a booking agent. She gave some spiel about membership and a pre paid price. I accepted since I used HA many times in the past with about 90 % satisfaction. She said that customers must now pre pay because the people that used their service in the past did not pay them.
The first pro (what a joke) came out on the day, on time (great) however, he completed 1 bedroom and said he had to leave to be on time for another job. I asked if he would return and he said to call the agent back, he was not sure if they would send him back. He however, stated that I could call him, and he gave me a price list of what he would charge to do the space. I thought this unusual and told him, I need to get this job finished first, especially since it was already paid.
I called scheduling and was given another date, 3 days later, however, the 2nd pro, did not arrive or call. It took over 4 hours to get them to schedule another person. On one phone call, I actually waited 1hour and 30 minutes to get someone to take the call. When the 3rd pro arrived on time, I thought it was over then. That my paint job would be complete and I would never be calling them back... No such luck. First off, the did not even have a paint brush, even though that was in the arrangements, I get the paint, they supply the tools. Next, the first pro used less than one gallon of paint in the first room, the second one had seeing issues, missed many spots, needed more paint and said he would come back to finish when I got more paint. I asked that he do the hallway since I had two gallons of that color, I figured he could finish at least that could be completed. I turn around to work as I was working from home and about an hour later, he called me. I went upstairs and to my dismay saw that he had painted my ceiling. I exploded. I could not believe that this experience could get any worse. I had specifically said when he arrived that I wanted the WALLS PAINTED. He asked about the bedroom ceiling and I told him only walls. Why would he decide to leave the walls white and paint the ceiling... is beyond me. Also, I had to supply a drop cloth, he was very untidy, obviously not an experienced painter, but hey... however, paint on the carpet, on the light fixtures, it was ridiculous. I asked that he do the best he could and just leave my house. Based on the experience I had initially when trying to get the 3rd pro... I decided not to call the scheduling department. They apologize and apologize, but at the end of the day they already got paid.
I am reporting to the better business bureau.

Complaint about Home Advisors:
I contracted through Home Advisor for a handyman to do 2 jobs for me, totaling 7 hours (which is what I paid for).
"Ron" showed up 9/28/20 at 10:40, which was 40 minutes late. He then went to Home Depot for almost 1 1/2 hours. Came back and started one job, worked on it until 2:00 and then left for the day. At most, he worked 2 1/4 hours.
Ron said he would be back to finish this one job on Tuesday, 10/6/20. He did not show up on Tuesday, or respond to any of three texts I sent him asking if he was coming.
I need someone to come and finish the job that was started and for which I for which I had to pay upfront. I don't even want the second job done by anyone associated with Home Advisors. I've been bounced around by different groups at Home Advisor and I'm disgusted that no one is actually taking care of the problem.
I would like resolution ASAP. I now have an exposed section of an exterior house wall that needs siding put back on it, and a small area inside the house, opposite that hole, that needs another coat of joint compound. Completion should take no more than 90 minutes.
Having paid upfront for 7 hours and two jobs, with only one job (hopefully) getting done
as a result of this complain that will use up only at most 4 1/2 hours, I feel I should be given a partial refund.
I am extremely disappointed this happened and upset by the inconvenience it has caused me. I used Home Advisor because I thought it was a reputable company; please don't disappoint me further. — Joan Conner

I am upset and disappointed about a request I had made to have my roof repaired. It was scheduled on monday at 8am... Got an e-mail a couple of hours before the scheduled time saying that it needed to be cancelled. They rescheduled for friday, same time. Guess what, had to cancel again! This is totally ridiculous and very poorly managed. I had to cancel appointments on both days to accommodate these professionals who never showed up. I would never recommend or use this site ever again.
Also, how can they give you an estimated price without even coming to view the job? Also, how can they give you a date and a time without even having anyone scheduled to do the job? Sounds like a big farce to me.

Cannot recommend

I requested a quote, and a service provider expressed interest in my project. Homeadvisor sent a 'link' to the provider, but the link was dead. I sent them two emails requesting a fix, but they did not respond.

Not only am I not talking to the provider, but now my reputation is damaged because they know who I am, and they think I am ignoring their offer - all because homeadvisor's system is flawed.

I cannot recommend homeadvisor.com. I would avoid.