The complaint has been investigated and
resolved to the customer's satisfactionResolved Home Mortgage Negotiator — refund
resolved to the customer's satisfaction
We contacted Home Mortgage Negotiators after months of getting nowhere with our mortgage company. Home Mortgage Negotiators was supposed to help us get a modification on our home loan. They said that if at any time we weren't happy and wanted out or we were not satisfied with the modifications they presented us we would be able to get $970 back out of the $1500 we paid them. A couple months went by and Home Mortgage Negotiators did absolutely nothing. Our mortgage company eventually contacted us and offered us a modification. We called Home Mortgage Negotiators and told them their services were no longer needed since they have not done anything for us during that time. 2 hours later they call our mortgage company and get their names added to our account and then they call to us so. We immedietly called the mortgage company and had them removed from our account. They went behind our backs after we told them their services were no longer needed. That modification fell through because our loan was sold to another company and to this date no papers have been signed although we have another modification in the works. Home Mortgage Negotiators has in no way helped us with any of this nor are they on our account with the mortgage company. Since then they won't return our phone calls and refuse to give us the promised refund. They were supposed to keep $530 for processing fees (which should also be refunded considering they did absolutely nothing) and $970 is supposed to be returned to us. I want our $970 back.